• Journal of Information Processing Systems
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• v.19 no.2
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• pp.258-266
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• 2023

Aiming at the problems of poor customer satisfaction and poor accuracy of customer classification, this paper proposes a customer classification model based on speech recognition. First, this paper analyzes the temporal data characteristics of customer demand data, identifies the influencing factors of customer demand behavior, and determines the process of feature extraction of customer voice signals. Then, the emotional association rules of customer demands are designed, and the classification model of customer demands is constructed through cluster analysis. Next, the Euclidean distance method is used to preprocess customer behavior data. The fuzzy clustering characteristics of customer demands are obtained by the fuzzy clustering method. Finally, on the basis of naive Bayesian algorithm, a customer demand classification model based on speech recognition is completed. Experimental results show that the proposed method improves the accuracy of the customer demand classification to more than 80%, and improves customer satisfaction to more than 90%. It solves the problems of poor customer satisfaction and low customer classification accuracy of the existing classification methods, which have practical application value.

• Proceedings of the Korean Information Science Society Conference
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• 2003.04c
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• pp.389-391
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• 2003

컴퓨터 학습의 군집화는 주어진 데이터를 서로 유사한 몇 개의 집단으로 묶는 작업을 수행한다. 군집화를 위한 유사도 결정을 위한 측도는 많은 기법들에서 매우 다양한 측도들이 사용되고 또한 연구되어 왔다. 하지만 군집화의 결과에 대한 성능측정에 대한 객관적인 기준 설정이 어렵기 때문에 군집화 결과에 대한 해석은 매우 주관적이고 애매한 경우가 많다. 퍼지 군집화는 이러한 애매한 군집화 문제에 있어서 융통성 있는 군집 결정 방안을 제시해 준다. 각 개체들이 특정 군집에 속하게 될 퍼지 멤버 함수값을 원소로 하는 유사도 행렬을 통하여 군집화를 수행한다. 본 논문에서는 베이지안 학습을 통하여 군집화를 위한 퍼지 멤버 함수값을 구하였다. 본 연구에서는 최적의 퍼지 군집화 수행을 위하여 베이지안 학습 기반의 퍼지 규칙을 추출하였다. 인공적으로 만든 데이터와 기존의 기계 학습 데이터를 이용한 실험을 통하여 제안 방법의 성능을 확인하였다.

• Proceedings of the Korean Information Science Society Conference
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• 2003.10b
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• pp.736-738
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• 2003

수천 개의 유전자 발현 정보를 가지고 있는 DNA 마이크로어레이 기술의 발달로 대량의 생물정보를 빠른 시간 내에 분석하는 것이 가능하게 되었다. 유전자를 분석하는 방법 중 하나인 클러스터링 방법은 비슷한 기능을 가진 유전자들을 집단화시켜서 집단내의 유전자들의 기능을 밝히거나, 미지의 유전자를 분석하는데 이용되고 있다. 본 논문에서는 유전자 데이터를 분석하기 위한 퍼지 클러스터링 방법과 이를 효과적으로 검증할 수 있는 베이지안 검증 방법을 제안한다. 퍼지 c-means 알고리즘을 사용하여 클러스터를 생성하고, 클러스터 결과를 기존의 퍼지 클러스터 검증 방법들과 본 논문에서 제안하는 베이지안 검증 방법을 사용하여 비교 평가한다. 베이지안 검증 방법은 각 유전자의 클러스터 멤버쉽을 확률로 이용하여 각 클러스터에 속할 확률을 계산하고, 이 값을 가장 크게 해주는 클러스터 집단을 선택한다. 이 방법은 기존의 퍼지 클러스터 검증 방법들과는 달리 클러스터 수에 무관한 평가가 가능한 장점을 가지고 있다. Serum과 Yeast 데이터에 대한 실험 결과, 베이지안 검증 방법의 유용성을 확인할 수 있었다.

• Journal of Intelligence and Information Systems
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• v.21 no.1
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• pp.119-142
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• 2015

With the explosive growth in the volume of information, Internet users are experiencing considerable difficulties in obtaining necessary information online. Against this backdrop, ever-greater importance is being placed on a recommender system that provides information catered to user preferences and tastes in an attempt to address issues associated with information overload. To this end, a number of techniques have been proposed, including content-based filtering (CBF), demographic filtering (DF) and collaborative filtering (CF). Among them, CBF and DF require external information and thus cannot be applied to a variety of domains. CF, on the other hand, is widely used since it is relatively free from the domain constraint. The CF technique is broadly classified into memory-based CF, model-based CF and hybrid CF. Model-based CF addresses the drawbacks of CF by considering the Bayesian model, clustering model or dependency network model. This filtering technique not only improves the sparsity and scalability issues but also boosts predictive performance. However, it involves expensive model-building and results in a tradeoff between performance and scalability. Such tradeoff is attributed to reduced coverage, which is a type of sparsity issues. In addition, expensive model-building may lead to performance instability since changes in the domain environment cannot be immediately incorporated into the model due to high costs involved. Cumulative changes in the domain environment that have failed to be reflected eventually undermine system performance. This study incorporates the Markov model of transition probabilities and the concept of fuzzy clustering with CBCF to propose predictive clustering-based CF (PCCF) that solves the issues of reduced coverage and of unstable performance. The method improves performance instability by tracking the changes in user preferences and bridging the gap between the static model and dynamic users. Furthermore, the issue of reduced coverage also improves by expanding the coverage based on transition probabilities and clustering probabilities. The proposed method consists of four processes. First, user preferences are normalized in preference clustering. Second, changes in user preferences are detected from review score entries during preference transition detection. Third, user propensities are normalized using patterns of changes (propensities) in user preferences in propensity clustering. Lastly, the preference prediction model is developed to predict user preferences for items during preference prediction. The proposed method has been validated by testing the robustness of performance instability and scalability-performance tradeoff. The initial test compared and analyzed the performance of individual recommender systems each enabled by IBCF, CBCF, ICFEC and PCCF under an environment where data sparsity had been minimized. The following test adjusted the optimal number of clusters in CBCF, ICFEC and PCCF for a comparative analysis of subsequent changes in the system performance. The test results revealed that the suggested method produced insignificant improvement in performance in comparison with the existing techniques. In addition, it failed to achieve significant improvement in the standard deviation that indicates the degree of data fluctuation. Notwithstanding, it resulted in marked improvement over the existing techniques in terms of range that indicates the level of performance fluctuation. The level of performance fluctuation before and after the model generation improved by 51.31% in the initial test. Then in the following test, there has been 36.05% improvement in the level of performance fluctuation driven by the changes in the number of clusters. This signifies that the proposed method, despite the slight performance improvement, clearly offers better performance stability compared to the existing techniques. Further research on this study will be directed toward enhancing the recommendation performance that failed to demonstrate significant improvement over the existing techniques. The future research will consider the introduction of a high-dimensional parameter-free clustering algorithm or deep learning-based model in order to improve performance in recommendations.