• Journal of Information Technology Applications and Management
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• v.13 no.2
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• pp.99-113
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• 2006

It is hardly achieved Electronic Commerce (EC) activation if there isn't any performance in spite of the estimation that EC would improve whole economic efficiency. Therefore, there should be a need for the research whether implementation and utilization of EC really improve companies' business performance. The primary purpose of this study is to investigate the level of EC utilization in Small and medium sized enterprises (SMEs) and analyze its effect on business performance in terms of BSC. The results indicate that EC utilization in various fields of business and the use of information created through EC are significantly related to higher business performance, but EC volume is not. This study examines facing problems of SMEs in utilizing EC as well.

• Information Systems Review
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• v.8 no.3
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• pp.245-259
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• 2006

In order to utilize BSC as an operational tool for communicating strategies across the hierarchies of the organization, a growing number of companies have tried to link BSC processes with other PI tools. Company D has carried out the SEM project to identify the causal structure between innovation activities and performance management in 2005 and 2006. The company synthesizes BSC and 6 Sigma methodologies at the BU level, and the new process made it possible to manage performances and make decision more "realistic" on the basis of information technologies. We expect that this study provide organizations, which have difficulties streamlining the performance management processes at the strategic level and those of operational level, with implications for realizing more "execution-oriented" RTE.

• Journal of Korea Multimedia Society
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• v.16 no.3
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• pp.399-409
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• 2013

The development of IT has led to increase the business's dependence on IT and the interests of enterprises on IT governance. Also, more enterprises have adopted managed services to save operating costs in IT departments and to maximize their business efficiency. However, until recently, there are very few academic as well as practical researches regarding managed services, IT service effectiveness, IT governance and their interrelations. This study analyzes the effects of managed services on IT governance based on the IT-BSC (Balanced Scorecard) model. Using the expert FGI (Focus Group Interview) and survey, the research results present that managed services have the most significant effect on the user-oriented and the operational efficiency in enterprises. Also, managed services through the business process standardization can improve the IT governance more effectively. This study will be a relevant guideline for enterprises that will adopt managed services.

• Korea Journal of Hospital Management
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• v.16 no.3
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• pp.57-74
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• 2011

The purpose of this study is to analyze the relationship between the BSC model's non-financial factors such as learning and growth, internal process, customer and financial factor in general hospitals. To achieve research purpose, the data were collected from 293 employees of 5 hospitals using a standardized questionnaires which were constructed to include BSC model, and applied the structural equation modeling to examine the relationship between non-financial and financial factor. The results show that the learning and growth factor of the model has positive effects of the internal process and customer factor. The internal process and customer factor are strongly related to financial factor. Hospitals have to know non-financial factor which has positively relate to financial factor. Therefore, the results of this study help to enhance the health care center to become aligned and focused on implementing the long-term competitive strategy. This study proposes an effective performance indicators for general hospitals and it is expected to be likely to have positive influence upon enhancing services of general hospitals.

• Journal of Korean Society for Quality Management
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• v.46 no.1
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• pp.153-168
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• 2018

Purpose: The balanced scorecard (BSC) has been adopted to evaluate factors affecting performances in organizational dealer marketing in Chinese cosmetics market. Four performance measures in BSC: learning & growth, internal business processes, customer performance, and financial performance are employed in our empirical study. Methods: We conducted surveys of dealers in a Chinese cosmetics company and used total 463 samples for analysis. Confirmatory factor analysis and structural equation model analysis were employed using AMOS 20.0. Results: This study found that internal business process had a positive relation with customer performance and learning and growth. Also, customer performance and learning & growth positively affected financial performances. Conclusion: This study has some academic and practical contributions in that the revised BSC model reflects the special aspects of Chinese cosmetics market and it can be used as a guide for companies in the Chinese cosmetics market to understand which factors are affecting performances.

• 한국IT서비스학회:학술대회논문집
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• 2005.11a
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• pp.585-591
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• 2005

참여정부가 정부혁신 방안의 하나로 추진하고 있는 성과관리제도는 조직이 지향하는 목표를 체계적으로 관리하기 위한 것으로, 성과목표를 설정하고 목표 달성 여부를 판단하여 결과를 의사결정에 환류하는 경영관리기법이다. 현재 시행되고 있는 공공분야의 성과관리제도는 정부업무평가, 직무성과계약제, 재정사업 성과관리제도 등 다양하다. 국방부는 정부 방침에 따라 성과관리체계를 구축함에 있어 내부의 성과관리뿐만 아니라 외부 평가제도를 지원하기 위한 통합성과관리체계를 구축하였다. 본 논문에서는 국방부 정보화기획관실의 BSC 기반의 성과관리체계 구축 사례를 통하여 공공기관 정보화조직의 성과관리체계 구축 방향을 제안한다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.8
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• pp.2917-2925
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• 2010

Although it is Gun area, 'N'-Gun in Gyeongsangnam-Do has continually been implementing the 'health city' project after it entered the program in 2005 to promote healthy lives of its residents. It is evaluated that there has been a considerable achievement; on the other hand, however, as the circumstances surrounding 'N'-Gun are rapidly changing, needs for new advanced 'health city' projects with improved qualities are growing. This study was conducted to suggest a advanced model of 'health city' plan through the case analysis of 'N'-Gun in Gyeongsangnam-Do. For this purpose, international as well as national health-city-related literature and data were broadly gathered and reviewed, and, based on this, we established 'N'-Gun Health City development plan, utilizing BSC(Balanced Scorecard) technique. Main contribution and implication of this study would be the suggestion of the model whereby the problems that many existing health city plans are facing can be systematically evaluated, and more effective methods of developing the plan can be applied based on the evaluation. Also, it is especially expected that the BSC technique would be a very useful framework for developing health city plans in the future.

• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2007.11a
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• pp.112-112
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• 2007

• IE interfaces
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• v.22 no.1
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• pp.26-37
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• 2009

BPM(Business Process Management) secures the agility of an enterprise through automation, integration, and optimization of business process. For the successful BPM introduction, the evaluation and selection of suitable processes for BPM are very important. But as to process evaluation and selection standards, in fact, various selection elements exist and they have to be considered. Therefore, it is very difficult to evaluate systematically and reasonably business processes for enterprises or concerned persons that plan to introduce BPM. This paper describes a Web-based business process evaluation model for BPM using BSC(Balanced Scorecard) and fuzzy AHP(Analytic Hierarchy Process). A Web-based business process evaluation system was implemented based on this and it provides many useful business process evaluation results to enterprises or concerned persons that have insufficient experience and knowledge about BPM, and initially plan to implement BPMS(Business Process Management System). Thus, this paper demonstrates the applicability of fuzzy AHP concept in business process evaluation and selection for BPM, and provides a systemic guidance in the decision-making process.

• Journal of the Korea Society of Computer and Information
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• v.17 no.6
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• pp.191-199
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• 2012

By the way, in light of the knowledge, even public institutions are paying much attention to the management of IT assets for achieving organizational goals. Recently, some public institutions adopt balanced scorecard for enhancing efficiency in operations and management of total administrations. To be interested, some key performance indicators(KPI) of the balanced scorecard reflect the three aspects of IT assets and their possible outcomes. The main focus of this study is to investigate whether there is positive effects of IT asset management through balanced scorecard at public institutions. Specifically, we selected and classified KPIs into different categories depending on three aspects of IT assets, internal process change, and organizational outcomes. To address relationships of KPIs among the categories, we specified each category and developed as a variable respectively. A middle-sized city provided us with 138 KPIs for the development of scales.