• Korean System Dynamics Review
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• v.8 no.2
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• pp.209-234
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• 2007

Recently, balanced scorecard is widely used in the public sector as well as in the private sector. Balanced scorecard system of a particular hospital is a very useful tool in the sense that it shows various measures for the management including the traditional financial measures. However, since it does not show the impact of action items, managers have to analyze his potential decisions. On the other hand, a system dynamics model for the management of a hospital can be used to predict future management status. In this paper, a balanced scorecard system with a system dynamics model is developed for a small sized hospital, and the feasibility and applicability of the system have been tested. It turns out the combination of the balanced scorecard and system dynamics technique can be comprised each other. The balanced scorecard system can take advantage of the data forecasted by the system dynamics model including the implementation of action items taken today. On the other hand, the key performance indicators and action items from the balanced scorecard system provide guidelines the scope and direction of the system dynamics model. The additional efforts of developing a system dynamics model are well compensated by the additional colorful functionalities of the system. This paper also covers the future research areas for the combined system to be more effectively developed.

• The Journal of Information Systems
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• v.15 no.2
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• pp.173-193
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• 2006

This study first conceptualizes and investigates five dimensions of SCM activities, such as organizational capacity, revitalization support collaboration, appraisal and responsibility, and information system activities. Second, this study develops three dimensions of a supply chain structure, and proposes a balanced scorecard (BSC) model in order to measure business performance. And then, this study establishes too research hypotheses as follows: H1. The SCM activities varies with the supply chain structure. H2. The management performance varies with the supply chain structure. In the questionnaire survey for empirical analysis, this study carefully selected 809 of companies in Korea. We conducted a survey by mail and collected 127 data. Out of 127 data we actually used 103 responses for statistical analysis. After conducting statistical analysis, we could find the results as followed: 1) The supply chain structure was classified into three networks through a clustering procedure, such as supply network, conversion network, and distribution network, and these networks were used to testify hypotheses. As a result the effect of SCM activities varies according to three networks and especially, the companies in distribution network were more active than those in supply and conversion networks doing SCM activities. 2) We may conclude that business performance varies with three networks, and distribution network achieves better performance than supply and conversion networks do.

• Journal of Service Research and Studies
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• v.7 no.3
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• pp.21-36
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• 2017

Recently in information business, managing and auditing are getting more difficult because of enlargement, intellectualization and convergence. In addition, ordering organizations have been having a difficult time choosing a service because not only there is a huge overlap between information audit system and PMO but also the work boundaries of those two are not clear enough. As the demand that a business managing and auditing frame work need to be more developed in terms of independence, quality, economic feasibility and responsibility has been increased, the Korea Association Of Information Systems Audit has been attempting to improve business management and audit system by proposing Unified Project Management Framework whose process is approximately constructed. This study introduces Unified Project Management Framework which is all-encompassing from the ordering at the very beginning of business to the operating in the post-processing step and then verifies its work scope through a comparative analysis with existing management systems. Also, this thesis examines the necessity of unification of audit system and PMO by analysing existing similar systems. At the end, this study, analyses the suitability of Unified Project Management Framework by evaluating it with IT goal frame of COBIT5 which is constructed based on BSC performance management index. The result of the analysis is expected to help people in charge understanding the features of Unified Project Management Framework before they apply it to practical business.

• 한국디지털정책학회:학술대회논문집
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• 2005.06a
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• pp.29-41
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• 2005

최근 세계적으로 공공기관의 혁신과 성과평가에 대한 관심이 집중되고 있고, 우리나라에서도 참여정부가 출범한 이래 공공분야의 고객경영 및 성과 향상을 위한 정부혁신이 대대적으로 추진되고 있다. 특히 지방자치 단체의 경우 자율성을 근간으로 하는 혁신을 추진해야 하는 바, 이에 대한 성과평가가 어려운 과제로 등장하고 있다. 따라서 본 연구에서는 지방자치단체의 자생력을 확보 및 강화하여 독자적인 지역발전과 주민서비스를 제고하고, 중앙정부정책과의 연계성을 강화하며, 중앙정부의 지방자치단체에 대한 통합적인 정책 및 성과 평가에 따른 지원 수준을 결정하는 주요 수단이 될 수 있는 통합평가시스템의 개발 및 발전방향을 모색해 보고자 한다.

• Journal of Information Technology Applications and Management
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• v.15 no.1
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• pp.203-224
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• 2008

The purpose of this study is to investigate the evaluation perspectives of IT business value and empirically analyze the differences of evaluation perspectives between ex ante evaluation and post implementation evaluation, and among various information system types. 4 evaluation perspectives which have been used in the previous studies and in the field of industry practices are financial, customer, internal process, and growth, which are based on the BSC model. Data of 98 information systems have been collected from 89 companies including manufacturers, banks, insurances, and stock trading companies. As results of multi-way MANOVA test, 3 out of 8 hypothesis have been accepted statistically. While the order of importance of 4 perspectives in ex ante evaluation is customer, financial, internal process, and growth, the order of post implementation evaluation appears to be much different : that is, internal process, customer, financial, and growth. These findings provide insights for both IT practitioners and researchers.

• Electronics and Telecommunications Trends
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• v.17 no.2 s.74
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• pp.71-86
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• 2002

모든 통신망에서 가장 중요한 요소 중에 하나이며, 가장 많은 투자 재원이 필요한 것이 가입자 접속 부문이다. 기존 PSTN 등의 고정망과는 다르게 가입자의 이동성에 따른, 그리고 무선 전파 자원과 기존의 유선 교환 및 전송망을 이용한다는 특성으로 인하여 이동통신망의 가입자 접속부문에 대한 명확한 정의나 개념이 모호한 상태이다. 이에 본 고는 CDMA 이동통신망을 대상으로 BTS, BSC, MSC 등의 서브시스템에 대한 고찰을 통해 보다 체계적이고, 이동통신망의 여러 특성을 충분히 반영한 기능적 관점에서의 가입자 접속부문에 대한 대안적 정의를 제안한다. 특히, 가입자 접속 부문에 대한 기능적인 측면에서의 체계적인 정의는 유무선의 통합화와 이동통신에서의 IP 서비스 제공 등 이종 망간 그리고 서비스간 통합화를 위한 기술 개발 추진과 사업자 및 정책 당국자의 기술전략 수립의 기초 자료로서 활용할 수 있을 것으로 기대된다.

• Journal of Information Technology Applications and Management
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• v.25 no.1
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• pp.105-124
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• 2018

The usage level of SMEs' win-win payment system is still lower than originally expected. In order to find the answer, we studied SMEs' usage performance of win-win payment system and analyzed the influencing factors of SMEs' usage level of win-win payment system. This study found that the more SMEs utilize win-win payment system, the higher they achieve the desired performance in finance, customer, process, learning and growth perspective. And this study found that usage level of win-win payment system is high in order of large corporations' pressure, government policy, and SMEs' readiness. This study is expected to improve win-win growth by increasing usage level of win-win payment system between large corporations and SMEs, while establishing desirable ecosystems.

• Proceedings of the KAIS Fall Conference
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• 2008.11a
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• pp.138-143
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• 2008

지식경영을 위한 기업의 투자는 지속되고 있다. 그러나 기업의 규모, 업종, 시스템에 대한 이해도 등 여러 가지 분류에 따라 도입 방법, 규모가 상이하다. 지식경영에 대한 이해는 경제의 권력이 지식인에게 소유될 것이라는 피터 드럭커의 주장과 함께 관심이 극대화되었다. 그러나 지식경영이 경영성과와 상관성이 높지 않다는 연구결과도 있다. 본 연구는 이러한 현상을 실증적으로 분석하기 위해 한국의 중부권 내 제조업 중심으로 지식경영실천유형의 부호화 및 개인화의 수준을 분석하고 이러한 유형이 경영성과와 어떤 상관성이 있는지 평균분석, 상관분석을 통해 연구하였다. 경영성과의 측정 변수는 BSC의 재무적 관점, 고객 관점, 직무 관점, 학습 및 성장관점의 측정 변수를 활용하였다.

• 한국디지털정책학회:학술대회논문집
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• 2003.12a
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• pp.479-488
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• 2003

With rapid changes in the business environment, many organizations pursue to manage cost management and performance management of the organizational business activities over the concept of profit management strategically, But the strategic enterprise management system is implemented individually and is not integrated. And the integrated model of strategic enterprise management is ambiguous and many consulting firms didn't suggested the proper model yet. Therefore in this study we studied the strategic enterprise management system, And we studied how to try to integrate the various components of the strategic enterprise management system through the case of the domestic L company site that implemented ABC/ABM, ABS, BSC, business planning & forecasting system recently.

• Journal of Information Technology Applications and Management
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• v.16 no.1
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• pp.77-96
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• 2009

The balanced scorecard has drawn attention from many researchers in various fields since its appearance in 1992. It became a norm for performance evaluation framework in many areas, such as marketing, information system evaluation, strategic planning, etc. Centered in the large companies in Korea, the balanced scorecard has been popularly used as a performance evaluation tool for human resource management. Now we Question its applicability to performance evaluation tool even in small business. This study tried to apply the balanced scorecard in developing an information system for performance evaluation in a small business. The study showed that the balanced scorecard can be nicely used in small business as a performance evaluation tool. The process of developing an information system is described in detail. The practitioners are to obtain a lot of insights in designing their human resource management systems from the study results.