• Title/Summary/Keyword: Aviation Service

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Design and Implementation of Service Selection Mechanism and Infrastructure for Personalized Ubiquitous Service Provision (개인화된 유비쿼터스 서비스 제공을 위한 서비스 선택 방법 및 기반구조 설계 구현)

  • Park, Jeong-Kyu;Lee, Keung-Hae
    • Proceedings of the Korean Information Science Society Conference
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    • 2005.11b
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    • pp.565-567
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    • 2005
  • 유비쿼터스 개념의 등장으로 사용자가 언제 어디서도 자신이 필요로 하는 서비스를 쉽게 이용할 수 있는 환경을 구축하기 위한 연구는 활발히 진행되고 있다. 이와 같은 유비쿼터스 환경의 서비스들의 대부분은 장소, 사물, 사람 등과 같은 물리공간의 개체가 가상공간인 서비스공간에 표현됨으로써 생성되고 사용자가 이를 통해 물리개체의 정보 및 그 개체에서 제공하는 기능을 편리하게 이용할 수 있게 하는 방향으로 연구 개발되고 있다. 하지만 유용한 서비스를 많이 만드는 것만으로 유비쿼터스 환경 구축되는 것은 아니다. 사용자를 위한 각종 서비스 수의 급격한 증가는 오히려 서비스 사용자나 제공/관리자가 이를 이용하고 관리하는데 혼란을 초래할 수 있다. 이를 방지하기위해서 사용자는 자신의 상황에 따라 유용하고 가용한 서비스를 선택적으로 제공받아 이용할 수 있어야 한다. 우리는 이런 이슈에 대한 해결 방안으로 "local area"에 존재하는 유비쿼터스 서비스를 효과적으로 지원하고 사용자가 이를 편리하게 이용할 수 있도록 하는 Personal Kiosk (PK) 시스템 및 기반구조를 설계 구현하였다. 본 논문에서는 local area PK 환경을 구축에 필요한 세부 이슈 중 특정 사용자의 환경정보를 기반으로 유용한 정보를 선택하는 방법을 제안하고 이를 기반으로 구현한 PK 시스템 및 기반구조를 소개한다.

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Effect of Airscape Environment on Cabin Crew Performance Satisfaction and Organizational Loyalty (에어 스케이프 환경이 객실 승무원의 직무만족과 조직충성도에 미치는 영향)

  • Yeom, Ji-Hye;Hong, Yeong-Sik;Son, Tae-Bok
    • 한국항공운항학회:학술대회논문집
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    • 2015.11a
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    • pp.198-211
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    • 2015
  • Aviation industry, which is highly dependent on human resources, emphasizes airline's human resources management and performance check because quality of services provided to customers is closely related to airline's employees. Because roles of cabin crews take a significant portion of services provided to customers, airlines and cabin crews represent an inseparable relationship. Attitudes of cabin crews who plays the role of facing and dealing with customers directly in the process of providing flight related services are an essential factor that determines an image of an airline and actually have significant impact on the performance as well. By increasing performance satisfaction of cabin crews, organizational loyalty can be strengthened and such successful human resources management could have a positive effect on increasing customer satisfaction as well as revenues. From corporate's perspective, performance satisfaction of an employee is a crucial factor that decides the quality of service provided to customers that supports employee retention as well as client retention. This can eventually lead to organization loyalty that can positively affect overall work performance. Thus if corporates put efforts in and invests to improve and develop favorable attitudes and service quality within employees, performance satisfaction and organizational goals will be more effectively achieved.

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Study of Regional Differences Between Attitudes Toward Service and Behavior of Chinese Passengers Using Incheon International Airport (인천국제공항 이용 중국여객의 권역별 서비스 인식 및 행동특성에 관한 연구)

  • Lee, Myeong-U;Choe, Yeon-Cheol;Lee, Su-Mi
    • 한국항공운항학회:학술대회논문집
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    • 2015.11a
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    • pp.231-236
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    • 2015
  • Ever since the permission of overseas travel by the Chinese government in 1983, the Chinese outbound travel market has been growing at an expanding rate. The Republic of Korea has been able to reap great benefits from this growth, and this has been noticeable especially in the aviation market. Chinese passengers count for 23.9% of the total passengers at Incheon International Airport (IIA), and it is no doubt Chinese passengers will remain important customers for IIA. Given the fact that China has such a huge territory and possesses a population of more than 1.3 billion, there rises the need to divide China into smaller regions. By doing so, the different thoughts Chinese passengers have, and the actions they show in terms of travel and airport service consumption according to differing regions can be figured out. With knowledge of the differences, IIA can provide different services to fit Chinese passengers from differing regions, hence increasing the total consumer value and satisfaction rate of IIA. This study has divided China into 5 different regions according to official regional recognition of China, and difference of economical, social factors, etc... With the results obtained from this study, different strategies can be implemented for the 5 regions.

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A Research on the Effect of Foreign Passengers' Satisfaction on Specialized Cabin Services on Long Haul Flight to Their Loyalty through Airline's Brand Asset (장거리노선 기내특화서비스에 대한 외국인 승객의 만족도가 항공사의 브랜드 자산을 매개로 하여 고객충성도에 미치는 영향에 대한 연구)

  • Kim, Kwang Il;Gwon, Eun Hyeong;Kim, Kee Woong;Park, Sung Sik
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.21 no.3
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    • pp.65-77
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    • 2013
  • A high brand reputation of a airline means the airline is preferred by passengers because of its unique services being even better than others. This is why airline's specialized services are important in that those services would create a new brand value and build up the airline's brand image, being enable to have competitive advantage over other airlines, to provide satisfied services, to have a mutual trust between passengers and the airline and to create customer's loyalty. A-Airline have been trying to give passengers a joy of flight by providing its customized and specialized cabin services out of airlnes' stereo-typed services.Therefore this paper will find out how their satisfaction of the cabin services have a positive impact on customer loyalty through brand image, brand reputation, brand identity and brand attraction. Those services would not only contribute to upgrade A-airline's corporate image but show the way to which the cabin service is heading also.

A Study on the Approval Process and Criteria for Operation of Ground-Based Augmentation System (GBAS) in Korea (GBAS 국내 운용을 위한 승인 절차 및 기준 연구)

  • Bae, Joong-Won;Yun, Young-Sun;Choi, Chul-Hee;Jeong, Myeong-Sook;Kim, Dong-Min;Jun, Hyang-Sig
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.22 no.4
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    • pp.115-125
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    • 2014
  • Ground-Based Augmentation System (GBAS) is providing precision approach and landing service with aircraft around airport. FAA granted System Design Approval (SDA) of SLS-4000 to Honeywell as the first GBAS category I system on September 2009. Since then, according to their own kind of approval process including System Design Approval, Facility Approval and Operational Approval, USA, Germany, Spain and Australia have approved GBAS category I system which are installed in some airports in order to provide commercial GBAS service. Recently, KARI has also installed GBAS category I system into Gimpo international airport to establish operational technology of GBAS domestically and to validate effectiveness of GBAS system in Korea. This paper introduces overseas trends and activities regarding approval process of GBAS system and presents approval process and criteria appropriate for future commercial operation of GBAS in Korea.

A Study on the Quality Assessment of Baggage Handling System at Incheon International Airport - Using SERVQUAL Model - (인천국제공항 수하물처리시스템 서비스 품질 평가에 관한 연구 - SERVQUAL 모델을 적용하여 -)

  • Kim, Jong-Seo;Kim, Ha-Young;Park, Sung-Sik;Kim, Kee-Woong
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.26 no.4
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    • pp.1-12
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    • 2018
  • Baggage Handling System(BHS) is an important element of ground operation services and the importance is further emphasized as air demand increases and passengers change. If there is a problem with departure baggage handling, the aircraft's gate occupancy time will be longer than the initial plan, resulting in congestion of the anchorage leading to final passenger terminal and mooring and road congestion and arrival or It is delayed until the processing of the baggage of the connecting flight and it can cause an economic loss such as confusion in the operation of the airport. The purpose of this study is to investigate the effect of the perception of service quality of BHS users on public Institutions performance through user satisfaction, user performance, and user loyalty. Analysis results using Structural Equation Model was suggested and its implication was discussed in the conclusion.

A Study on the Development Status and Economic Impacts of Drone Taxis (드론택시의 개발현황 및 경제적 파급효과 분석)

  • Choi, Ja-Seong;Hwang, Ho-Won
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.28 no.4
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    • pp.132-140
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    • 2020
  • The development status was studied to predict the concept of how drone taxis would be presented in daily life. the results of the analysis on traffic effects of drone taxis showed that they would be an innovative transportation option that could reach a distance of 60km, which would typically take an hour by car, within twenty minutes. Moreover, the economic analysis of existing aircraft development was limited to production (development investment) of the input budget. However, since the drone taxi is a new transportation system, an overall traffic platform, such as its own terminals, would need to be established. So, the production inducement effect was analyzed by dividing input budget into three factors; production, infrastructure, and service. The results indicate this to be an innovative project expected to have an economic ripple effect and reach a total of 24 trillion won after an investment of 13 trillion won (production + infrastructure + service) in Korea from 2020 to 2040.

The Effect of Rapport on the Airplane on Reliability and Safety - Under the Pandemic - (기내에서의 라포가 신뢰성과 안전성에 미치는 영향 - 팬데믹 상황을 기반으로 -)

  • Kim, Kyoung Eun;Jeon, Seung Joon;Jung, Yun Sick
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.30 no.3
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    • pp.65-75
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    • 2022
  • This study tried to confirm whether the public's negative emotions such as fear and anxiety about corona virus infection caused by the spatial nature of the aircraft were alleviated due to factors of in-flight services focusing on hygiene and quarantine and further had a positive effect on the formation of Rapport between cabin crews and passengers. We also investigated the impact on passengers' perceptions such as Reliability and Safety which can be viewed as a new measure and standard of customer satisfaction in the Pandemic era through Rapport. A survey was conducted online in December 2021 for passengers with experience in boarding aircraft after the COVID-19 outbreak, and a total of 211 responses were used for analysis. As a result of the analysis of the data, it was confirmed that aircraft in-flight service had a positive (+) effect on Rapport, and Rapport between passengers and cabin crews had a positive (+) effect on passenger Reliability and Safety.

A Study on the Relationship between Cabin Crew's Perceived Organizational Support and Their Work Commitment: Focusing on Low Cost Carrier in Korea (항공사 객실승무원의 조직지원인식과 직무몰입의 관계성 연구: 국내 저비용항공사를 중심으로 )

  • Ji-Eun Kim;Ki-Woong Kim;Sang-Yong Park
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.32 no.1
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    • pp.28-38
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    • 2024
  • Due to globalization, the air transport industry plays a key role in the global economy. In particular, the air transport industry is highly dependent on human resources, and the capabilities of the cabin crews in managing safety and providing service in a cabin depend on the service quality and the success of the company's human resource management. Therefore, systematic support and interest in competitive key personnel are believed as very important factors. Airlines need to improve the work engagement of airline cabin crew through organizational supportive efforts. Thus this paper surveyed 309 cabin crews who worked at low cost carrier and conducted an empirical analysis based on survey results. The study validates hypotheses pertaining the relationship between organizational identification and job commitment of cabin crew according to the airline's perception of organizational support. The comprehensive analysis reveals that perceived organization support has a significantly positive impact on cabin crews' work engagement.

Analysis and Comparison of Factors to Influence the Use Behavior of Vertiport: UTAUT Research Model (버티포트 이용행태에 미치는 영향요인 및 요인별 비교 분석: 통합기술수용모형(UTAUT)를 활용하여)

  • Su-Mi Lee;Ki-Woong Kim;Sung-Sik Park
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.32 no.1
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    • pp.49-60
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    • 2024
  • This study used the Unified Theory of Acceptance and Use of Technology(UTAUT) model to find factors that influence consumer acceptance intention toward Vertiport, a physical ground support technology required to implement AAM services. The analysis showed that among the four independent variables, Vertiport's social influence and facilitating conditions have a significant impact on future Vertiport usage behavior. At this point, the public has not yet had actual experience with Vertiport, so there is a limitation of considering it as a future concept based on speculation and measuring acceptance by actual behaviors related to its use (inquiries, information gathering, interest, etc.). Research on acceptance and attitudes toward new transportation methods should be further activated and developed along with future service development. Through the results of this study, we aim to understand the initial public acceptance of Vertiport as a ground-based infrastructure in the AAM field (or UAM) and propose strategic implications for the direction of service development.