• 한국항공운항학회지
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• 제26권3호
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• pp.66-76
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• 2018

Terminal 2 of Incheon in'tl airport had made a grand opening since January 2018. Terminal 2 is currently operated by mainly Korean airline in cooperation with such skyteam members as Delta airline, Air France and Royal Dutch KLM. It is expected another three skyteam member airlines join the separate operation at terminal 2 since this coming winter. It is believed very meaningful research to analyze how separate operation of Global alliance of airlines affects the global brand image of an organization. To find out such effect, researchers have made an empirical analysis of perception of airline staffs working at terminal 2. This paper has focused on how the staffs perceive airline service quality in the changed working environment and on how significantly their perception on service has an effect on airline's global brand image with such moderating variables as organizational efficacy and organizational trust. According to empirical analysis using structural equation modeling, it was proven the variable of responsiveness among perceived airline service qualities had a direct significant effect on formulating airline's global brand image associated with joint venture between Korean airline and Delta airline. However, the other variables had a indirect significant effect on global brand image with moderating effects.

• 유통과학연구
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• 제14권10호
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• pp.73-79
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• 2016

Purpose - Customer satisfaction has been considered important as a way to retain current customers. Specifically, the retention of current customers through customer satisfaction has been considered important in an industry where competition between companies is fierce. Major Korean airlines have confronted fierce competition with the growth of low cost carriers (LCCs). In order to survive, these airlines need to retain their customers. This research aims to investigate the relationships between customer satisfaction and the customer intention to remain loyal. Moreover, this study examines how the influence of customer satisfaction on customer loyalty is moderated by gender. Research design, data, and methodology - A regression model is developed in which customer satisfaction, gender, and an interaction of satisfaction and gender are predictors and the customer's intention to remain loyal is a dependent variable. To analyze this research model, data were collected from 402 university students taking a marketing class in universities in Seoul, Chung-Cheong province, and Kangwon province. After eliminating data from students who had never flown and data with missing values, a final sample of 201 was analyzed. The hypotheses were tested using SPSS 21.0. Internal reliability was supported by the results of Cronbach's α. Multiple regression was performed. Results - Empirical results showed that customer satisfaction toward the airline's service had a positive influence on the customer intention to remain loyal to the airlines. Moreover, this influence was moderated by gender. More specifically, a male customer's intention to remain loyal was more determined by his satisfaction toward airline service than a female customer's. Conclusions - This research contributes to the aviation service marketing literature by showing how customer satisfaction influences customer intention to remain loyal and how this influence is moderated by gender. More specifically, male customer loyalty is more determined by airline service satisfaction than female customers. These results have manager implications for major Korean airlines in terms of customer satisfaction and gender as ways to enhance customer retention.

• 한국항공우주법학회:학술대회논문집
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• 한국항공우주법학회 2008년도 제40회 국제학술발표대회
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• pp.143-149
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• 2008

• 항공우주정책ㆍ법학회지
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• 제1권
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• pp.125-146
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• 1989

This paper is examine the problems of U.S.-Korea Air Service Agreement and recommend some directions for its improvement under the rapidly changing circumstance and growing importance of Korean penisula. Since the provisional agreement of 1949, U.S. -Korea Air Service Agreement has consistently been favorable to U.S. side. Fair and equal opportunity is the principle and basis of the bilateral air agreement. Notwithstanding such principle, it is only the U.S. carriers who can freely enter into any market, under the discretion of business strategy, while Korean carrier can serve only three points including Honolulu. In an effort to recitify such serious imbalance, Korea continuousely requested additional rights and has given utmost efforts to accommodate requests made by U.S. carries without much success. When we review aviation market between Korea and U.S. under the present agreement, Korea is fully open to U.S. carries as they can connect from any or all points in the U.S. via any or all points in Korea and all points beyond Korea. Increased number of U.S. carriers are enjoying greater utilization of the opportunity accorded them. Four(4) U.S. carries now operate to Korea using thirteen(13) gateway points and about one hundred fifty(150) on-line points in the U.S. such imbalance can be well understood when we review the exchange of traffic rights between the U.S. and the Pacific rim countries. During the yeras following the 1978 agreement with Korea, the U.S. proceeded to sign liberal agreements with Thailand, Taiwan, Singapore and the Phillipines. In exchange, the U.S. granted the four Pacific rim countries substantially greater rights than were granted to Korea, although Korea was the first Asian nation to sign a pro-competitive aviation agreement which granted U.S. carriers unrestricted market access and pricing flexibility. Moreover, Korea ranks the 2nd trading and tourist partner to the U.S. among the Pacific rim countries (Japan is the largest partner to the U.S. in terms of both trade and tourist market). In this paper such problems in the Korea-U.S. Air Services Agreement are analyzed in terms of historical perspective, U.S. Aviation policy, imbalance status in detail cases, discrimination to Korea comparing to other Asian countries, and theoretical application. And further it discusses current aviation issues between Korea and U.S. such as the ratification of 1980 MOU and various doing business issues of U.S. carriers in Korea. Finally, this paper concludes the analysis and suggests some directions to improve and rectify the problems and imbalance of U.S.-Korea Air Services Agreement in question.

• 한국항행학회논문지
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• 제19권3호
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• pp.182-191
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• 2015

ASBU (aviation system block upgrade)의 핵심 시스템 중 하나인 ADS-B (automatic dependent surveillance - broadcast) 시스템을 설계하고 구현하였다. ADS-B 시스템은 4개의 블록과 10개의 유닛으로 구성되어 있으며, 구현된 ADS-B 시스템에 필터링 알고리즘을 적용하였다. 구현된 ADS-B 시스템의 성능평가를 위해 실제 항공기 데이터를 이용하였으며, 신뢰도가 확보된 레이더 데이터와 비교하였다. 또한 필터링 알고리즘을 적용한 ADS-B 데이터와 기존의 ADS-B 데이터를 항공기 선회, 이륙, 착륙, 순항 등 다양한 상황에서 비교하였다. 성능평가 결과, 구현된 ADS-B 데이터와 레이더 데이터 간의 항공기 위치 차이는 99.57 m이고, 필터링 알고리즘을 적용한 ADS-B 데이터와 기존의 ADS-B 데이터 간의 항공기 위치 차이는 평균 8.02 m로 나타났다.

• 한국정보통신학회논문지
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• 제17권11호
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• pp.2668-2676
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• 2013

국제민간항공기구(ICAO)는 ASBU(Aviation System Block Upgrade)를 통해서 2013년부터 20년간 항공관련 데이터 시스템의 성능을 향상시키는 프로그램을 채택하였다. 프로그램의 일부분으로써 SWIM(System Wide Information Management) 기술 개발을 통한 항공통신 데이터를 종합 관리하는 망에 대한 연구개발은 미국, 유럽 선진국들을 중심으로 진행 중이다. 이에 따라, 본 논문에서는 선진국들의 개발 동향과 대등한 기술개발을 위해 SOA(Service Oriented Architecture) 개념을 적용한 항공 데이터 서비스 아키텍처 기술개발, 항공 데이터의 종합적 관리를 위한 미래형 데이터 관리 모델 개발, 기존의 항공 데이터 시스템과 연동을 위한 어댑터 기술 개발을 통하여 사용자 중심의 항공데이터 종합 관리망 기술을 개발하는 방법에 기반한 테스트베드 구축 방안을 제안한다.

• The Journal of Asian Finance, Economics and Business
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• 제7권8호
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• pp.333-344
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• 2020

This research has four specific objectives: (1) identifying factors that affect customer satisfaction with less than container load (LCL) cargo services of logistics companies in HoChiMinh City (HCMC), (2) measuring the level of impact of the factors, (3) testing the difference in satisfaction among groups of customers with different characteristics in terms of type of business and time of using LCL cargo services, and (4) proposing some management implications to improve the quality of LCL cargo services. Researchers interviewed 210 customers who enjoyed the LCL cargo service in HCMC for at least the last six months, using the convenient sampling method. SPSS 20 was used to analyze the reliability of the scale through the Cronbach's alpha coefficient, then exploratory factor analysis and multiple linear regression analysis were used. The results identified the six factors that influence positively customer satisfaction of LCL cargo services of logistics companies in HCMC, by decreasing importance: service process, image, resource, price, management, and outcomes. The results show that there is no difference in customer satisfaction with LCL cargo services by types of business as well as time of using services. The research suggests some implications for the management of logistics companies in HCMC to enhance customer satisfaction.

• 한국항공운항학회지
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• 제24권2호
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• pp.68-73
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• 2016

2016, in total 53 corporations operate 160 aircraft. Since 2000, 52 accidents occurred in these corporations. This number takes 20.2% out of in total 257 accidents. Especially in 2016, in two(2) accidents, two(2) aircraft and people onboard were damaged. According to accident reports of aircraft using service, in most cases actions against common sense were connected to accidents. This means that attentions of managers or pilot would have protected accidents. On the basis of such background, this research analyses accidents cases of corporations operating aircraft by utilizing ahp. According to this anlysis, unlike scheduled and unscheduled airlines, pilots in command (0.109) and assisting crew (0.105) in Liveware have taken the most importance. Operational procedure (0.100) in Software and a controlling system (0.086) in Hardware have shown the second most importance. This result demonstrates that in case of corporations operating aircraft require safety management at different level than airlines.

• 한국항공운항학회지
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• 제24권1호
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• pp.33-40
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• 2016

ROK issued its first type certificate to the KC-100 airplane, Part 23 normal category, and become the State of Design (SoD) in 2013. Before this, ROK aviation regulations were focused on the operation and continued airworthiness of aircraft registered and operated in ROK that were designed and manufactured in another contracting state. Therefore the implementation of reporting system were restricted to gather the failure and service difficulty reports from the owners or operators and transmit the information to the State of Design and/or the manufacture relating to the type certificated aircraft. However, ROK, to fulfill the accountability of the State of Design, has to ensure there is a system to address the information received from the State of Registry on failure, malfunctions, defects and other occurrences that might cause adverse effects on the continuing airworthiness of the korean type certificated aircraft. This paper presents an overview of ICAO requirements for the State of Design, and current implementation of reporting system of USA and Japan and discusses the current status and further considerations on the rule-making for the malfunction, defect and failure reporting system applicable to the korean indigenous aircraft.

• Journal of information and communication convergence engineering
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• 제1권4호
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• pp.183-188
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• 2003

The $4^{th}$ generation mobile communications, through several radio access networks such as WLAN, Bluetooth, UMTS, GPRS, CDMA 1X, and IMT-2000 in the same area offering different type of coverage, will support interactive multimedia services in additions to wider bandwidths, higher bit rates, and service portability. Regardless of various radio access networks, they will also support robust security mechanisms, as well as seamless mobility and common authentication. In this paper, we give an overview of WLAN security and examine its security problems. We also explain the enhanced security schemes, such as port-based authentication, EAP, and IEEE 802.1X. For secure wireless communications, several possible security solutions are offered and evaluated in various respects to improve WLAN security. This paper will make a contribution to provide more secure wireless communications to cellular operators embracing WLAN technology as a means to generate new revenues based on data services.