• 제목/요약/키워드: Aviation Service

검색결과 353건 처리시간 0.029초

공항 IT기술이 공항 이용객의 신뢰성/즐거움 및 IT서비스의 재이용 의사에 미치는 영향에 관한 연구 (A Study on the Influence of Airport IT Technology on Reliability / Pleasure of Airport Visitors and Intention to Reuse of IT Services)

  • 김구영;박학순;이수미;김기웅
    • 한국항공운항학회지
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    • 제25권3호
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    • pp.18-34
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    • 2017
  • The recent air transportation market is rapidly changing in air and airport infrastructure such as efficiency of airports and airplanes, speeding up and enlargement, deregulation of airline industry, low cost airlines and regional airports. The purpose of this study is to conduct a direct questionnaire survey for airport users who have experienced in and out of airport IT service at Incheon International Airport, so that the airport self - service technology and airport support technology can be used for the trust. At this point, I would like to develop a tool to understand the airport user's perception of airport IT and to test the theoretical model that investigates the relationship between various types of airport IT, airport users' trust, enjoyment and intention to use IT. In conclusion, this study aims to establish directions and suggestions for how to develop IT services among airport service provision factors.

객실승무원의 이미지메이킹 자율성이 직무열의, 서비스성과, 조직성과에 미치는 영향에 관한 연구 (A Study on the Effects of Autonomy of Cabin Crew's Image Making Standards on Job Enthusiasm, Service Performance and Organizational Performance)

  • 김하영
    • 한국항공운항학회지
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    • 제28권4호
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    • pp.32-46
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    • 2020
  • In this study, an analysis is conducted to understand the effect of the cabin crew's image-making autonomy on job enthusiasm, service performance and organizational performance. And this is conducted on cabin crew members in airlines with autonomy based on image making standards and a total of 109 copies are used for final analysis. First, the image-making autonomy show significant positive (+) influence on all of the sub-factors of job enthusiasm such as job vitality, job commitment, and job commitment. Second, all sub-factors of job enthusiasm, job vitality, job commitment and job commitment show a significant positive (+) influence on service performance. Third, service performance show a significant positive (+) influence relationship on organizational performance. As a result, it is expected that airlines will be used as a basis for easing the regulations for image making of cabin crew and introducing an autonomous management system in the future.

A Study on the Mediating Effect of Perceived Usefulness in the Acceptance of Airport Service Technology

  • PARK, Hyeyoon
    • 융합경영연구
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    • 제8권1호
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    • pp.1-11
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    • 2020
  • Purpose - In the aviation industry, we will investigate the impact of users' acceptance of technology on their usage behavior and find out the factors that affect their acceptance of technology. We will expand the prior study to find out the impact of the self-service technology of Incheon Airport. Research design, data, and Methodology - The thesis was conducted on people using self-service technology at Incheon International Airport from July to August 2019. Part 307 of the valid questionnaires were used for this final analysis. The collected data were used to perform frequency, factor, reliability, and multiple regression analyses using the SPSS statistical package. Result - Individual aspects of external variables, service aspects, and systems aspects have been shown to affect usability and perceived ease of use. Usability and convenience have been shown to serve as intermediaries for users' technological acceptance. Conclusion - The perceived convenience and usefulness of Incheon International Airport has been shown to affect self-service users, while convenience and usefulness have been shown to serve as intermediaries for technology acceptance purposes. In other words, raising expectations for convenience, rapid processing, benefits and so on will have a positive impact on the intent to accept.

항공교통업무증명제도 도입과 운영 방안에 대한 연구: 소규모 비행장을 중심으로 (A study on introduction and operation plan of air traffic services operating certification system: Centered on small airfields)

  • 임재환;김영록;최연철
    • 한국항공운항학회지
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    • 제25권4호
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    • pp.154-160
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    • 2017
  • In the former aviation law, only the Ministry of Land, Infrastructure and Transport has to provide air traffic services, In the case of providing aviation transportation service from civilian, such as aviation special education institution, private airfield installer, it was possible to carry out only by receiving a private contract from the government. But at the time of private consignment, the fact that the government has to bear the cost through the contract act. It is pointed out that it is a factor that hinders efficiency in the operation sector. Accordingly, in Article 85 of the Aviation Safety Act, which was enforced in March 2017, legal grounds were established to provide air traffic services excluding the Ministry of Land, Infrastructure and Transport. At the same time, we have introduced the air traffic services operating certification system, which enables the air traffic services to meet the requirements set by the Ministry of Land, Infrastructure and Transport in order to secure the safety of air traffic. In this study, we examine the major issues and problems of the small private control tower operated by the private institute in Korea. The effect of introduction of the air traffic services operating certification system which can introduce all the institutions which do not belong to the control agency in the former aviation law into the institutional system and the operation plan were examined.

조종사 양성교육기관의 안전문화지수 측정에 관한 연구 (A Study on the Safety Culture Index Measurement of Pilot Training School)

  • 한경근;김영석
    • 한국항공운항학회지
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    • 제23권4호
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    • pp.49-56
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    • 2015
  • The importance of safety culture improvement and transformation has highlighted since an organization's safety culture can be the causal factor of the accident. Every designated aviation training school have to manage their own SMS and will comply with the regulations specified in article 49, Korean Aviation law. In related regulations, it is specified the safety culture status and problems of an organizations must be accessed and improved. On this study, safety culture index of designated aviation training school has measured using abbreviated CASS developed by KTSA. Results from the statistical analysis, the overall safety culture average found as 3.711. Among the subindex, mean of 'Employee Empowerment' appeared the most high(3.980) and 'Reward System' appeared the most low(3.309). Service providers are able to apply the intervention strategy on the basis of the results of these measurements. The weak part of Safety Culture might be improved and this will lead the better organizational culture.

알레르기 비염 진단 및 치료, 항공업무 적합성 평가에 있어 항공전문의사의 역할 (The Role of Aviation Medical Examiners in the Diagnosis, Treatment and Aeromedical Assessment of Patients with Allergic Rhinitis)

  • 김영효
    • 항공우주의학회지
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    • 제30권2호
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    • pp.66-69
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    • 2020
  • Since allergic rhinitis is a disease with a very high prevalence, it is common to find patients with allergic rhinitis among aviation workers. However, they are so afraid that the report of rhinitis will have a negative effect on the evaluation of one's work suitability. Therefore, aviation medical examiners (AMEs) must be able to accurately understand the nature of allergic rhinitis, and confidently explain that appropriate treatment of rhinitis has a positive effect on their performance. In the treatment of allergic rhinitis, there are some medications that may cause drowsiness, which may impair the accuracy and safety of the aviation service. Therefore, AMEs should accurately know safe drugs that do not cause drowsiness and prescribe them to patients. In addition, it is necessary to know exactly whether air workers may receive the latest treatments for allergic rhinitis, such as surgical treatment and immunotherapy, and be able to recommend these treatments appropriately. Therefore, in this paper, we first briefly describe the pathophysiology, genetics, causative antigen, symptoms, diagnosis, and treatment of allergic rhinitis. We also aimed to discuss safe medication and other treatment modalities for allergic rhinitis.

ICAO 표준 기반 KASS 운영 상 완화조치 및 연속성 사례 분석 (The Analysis of KASS Operational Mitigation Methods and Continuity Cases Based on ICAO Standards)

  • 최윤정;배동환;윤효중;윤동환
    • Journal of Positioning, Navigation, and Timing
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    • 제13권2호
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    • pp.131-136
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    • 2024
  • This paper deal with a method for calculating the continuity of Korea Augmentation Satellite System (KASS), which was completed in Korea in December 2023, and a plan to respond in the event that a continuity hazard situation occurs during operation. For this purpose, the International Civil Aviation Organization (ICAO) Satellite Based Augmentation System (SBAS) continuity standards, Wide Area Augmentation System (WAAS), and European Geostationary Navigation Overlay Service (EGNOS) continuity cases are examined in this paper. According to the measures recommended by the ICAO, when the number of continuity risks exceeds a certain level and the level drops drastically, various mitigation operations by country are implemented. Through this, if KASS does not meet ICAO continuity standards in the future, such measures can be referred to. In addition, this paper computes the short-term KASS continuity during the test broadcast period. Although continuity does not meet the ICAO standards, although this test period is too short, further meaningful analysis in the future is required. Additionally, this paper carried out an analysis of the timing and period to systematically calculate the meaningful value of continuity.

항공서비스 소비자 분쟁해결제도의 개선방안 (The Improvement Measurement on Dispute Resolution System for Air Service Customer)

  • 이강빈
    • 항공우주정책ㆍ법학회지
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    • 제33권2호
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    • pp.225-266
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    • 2018
  • 2017년 한국소비자원에 접수된 항공여객운송서비스 관련 피해구제 접수건수는 1,252건으로 2016년 1,262건 대비 0.8% 감소하여 2013년 이후 처음으로 감소세를 나타냈다. 그리고 2017년 한국소비자원에 접수된 항공여객운송서비스 분야의 피해구제 접수건 가운데 444건(35.4%)이 합의가 성립되었으며, 합의가 성립되지 않은 건 중에서 정보제공 상담 기타로 종결된 경우가 588건(47.0%)으로 가장 많았고, 소비자분쟁조정위원회에 조정 신청된 경우가 186건(14.9%)이었다. 항공서비스 소비자 피해구제와 분쟁해결을 위한 규정을 두고 있는 주요입법으로는 항공사업법, 소비자기본법 등이 있는데, 항공사업법에서 항공교통사업자의 피해구제절차와 처리계획의 수립 및 이행 그리고 피해구제 신청 접수 및 처리, 항공교통이용자 보호기준의 고시 등에 관하여 규정하고 있으며, 소비자기본법에서 소비자상담기구의 실치 운영, 한국소비자원의 피해구제, 소비자분쟁의 조정, 소비자분쟁해결기준의 제정 등에 관하여 규정하고 있다. 항공서비스 소비자 피해구제 절차로는 항공교통사업자의 피해구제 접수 처리, 소비자상담센터의 상담 및 피해구제 접수 처리, 한국소비자원의 합의권고, 소비자분쟁조정위원회의 분쟁조정제도 등이 있다. 현행 항공서비스 소비자 피해구제 및 분쟁조정 제도에는 항공사업법 상 항공교통사업자의 피해구제계획 수립 및 이행 의무의 면제, 항공부문 소비자분쟁해결기준 상 운송 불이행 및 지연의 경우 면책 등에 대하여 문제점이 있고, 그리고 소비자기본법상 소비자분쟁조정의 절차진행 및 조정성립에 대하여 한계점이 있다. 따라서 항공서비스 소비자에 대한 적절한 피해구제와 원활한 분쟁조정을 위하여 관련 제도의 개선방안을 제시하면 다음과 같다. 첫째 항공서비스 소비자 피해구제 관련 법규의 정비이다. 항공사업법 상 항공교통사업자의 피해구제계획 수립과 이행 의무의 면제규정이 수정되어야 할 것이다. 또한 항공서비스 소비자 보호와 피해구제에 관한 법 규정의 체계화와 전문성 제고를 위해 미국연방규칙 14 CFR 및 EU의 EC 261/2004 규칙과 유사한 별도 입법을 마련할 필요가 있을 것이다. 둘째 항공서비스 소비자 분쟁해결기준의 개선이다. 항공부문 소비자분쟁해결기준 상 항공사업자의 운송 불이행 및 운송지연의 경우 면책사유의 발생 원인이 불가항력이었는지를 규명하여 면책여부를 판별하여야 하고, 상법 항공운송편 및 1999년 몬트리올 협약에 규정된 면책사유와 같이 수정되어야 하며, 대체편이 제공된 운송 불이행의 경우와 운송지연에 대하여 배상기준을 통일하는 것이 필요할 것이다. 셋째 항공서비스 소비자 피해구제를 위한 정보제공의 강화이다. 항공관련 정부기관 및 유관기관들은 항공사 및 공항과 협력하여 항공서비스 소비자 피해구제를 위한 법규와 정책 등 다양한 정보를 항공교통이용자에게 보다 신속 명확하게 제공해야 할 것이다. 넷째 소비자분쟁조정의 효력 등에 관한 보완이다. 분쟁조정에 대한 수락 의사표시가 없을 경우 수락한 것으로 보는 것은 부당하므로 이의신청제도를 추가할 필요가 있을 것이다. 또한 소비자분쟁조정위원회 이외 다른 분쟁조정기구에 중복으로 분쟁해결을 신청한 경우 피해구제 대상에서 제외하고 있으나 당사자가 조정기관을 선택할 수 있도록 해야 할 것이다. 그리고 소비자분쟁이 조정을 통하여 효율적으로 해결될 수 있도록 조정성립률을 높일 수 있는 제도적 방안을 강구할 필요가 있을 것이다. 다섯째 항공서비스 소비자 중재제도의 도입이다. 소비자분쟁 조정제도의 한계점을 보완할 수 있는 방안으로 소비자 중재제도를 도입하되, 소비자기본법 상 중재 도입안과 중재법 상 소비자중재 도입안이 있는데, 후자의 방안이 적합할 것으로 생각된다. 결론적으로, 정책과제로서 항공서비스 소비자의 피해 예방 및 구제를 강화하는 법 제도를 마련하고, 항공서비스 선진화를 위한 소비자 중심의 정책을 수립 추진해야 할 것이다.

모드-S 다변측정법을 이용한 항공감시기술 분석 및 전망 (Air Surveillance Using Mode-S Multilateration)

  • 김장환;한재현;강자영
    • 한국항공운항학회지
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    • 제18권3호
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    • pp.9-20
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    • 2010
  • Surveillance is an enabler of safety with respect to aircraft separation and as a consequence capacity and efficiency with respect to aircraft operations. The new emerging technology among modern civil aviation surveillance is Multilateration (MLAT) which would affect on the surveillance capacity with both side of surveillance signal and operational properties. Multilateration system is needed to receive the signal which must reach at least 3 ground receivers simultaneously and has the effect that will have on with the ultimate accuracy. In this paper, the principle and the system configuration are reviewed. And its benefit of development is considered with use in situations where it is difficult to locate tranditional radar. This MLAT requires no additional avionics equipment to supply service with more accurate and less expensive. And it is able to enhance performance that meets international standards and extend the investment of air navigation service providers with reducing environmental impact by utilizing a small footprint on existing structures. Finally, it can be added to meet a wide range of coverage requirements and future surveillance needs.

조직의 안전분위기가 항공교통관제사의 안전행동에 미치는 영향 (The Effect of organizational safety climate at Air Traffic controller's safety behavior)

  • 이효상;박진우
    • 한국항공운항학회지
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    • 제27권1호
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    • pp.10-19
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    • 2019
  • As a domestic aviation industry has been growing continuously, the air traffic volume of en-route has increased rapidly to 2,300 a day. According to developing air navigation system including Performance Based Navigation(PBN), the manner of flights has diversified. Consequentially task of air traffic service has been increasing more and more and the organization of Air Traffic Service(ATC) established one Air traffic management Office(ATMO), extends to 3 Regional organization(Seoul, Busan, Jeju) and a number of air traffic controller exceeds 600. The purpose of this research is going to investigate the relationship between organization's safety climate and air traffic controller's safety behavior, In pursuing above, previous studies related to co-worker and supervisor's safety climate were examined for literature review. Based on this previous studies, research model was constructed. Hypothesis was verified by effect. Data from 209 samples was employed for final survey. The main results show that co-worker and supervisor's safety climate were meaningful factors to effect perceived Safety Behavior and safety knowledge, safety motivation were significantly and positive related to safety compliance.