• The Journal of Asian Finance, Economics and Business
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• v.7 no.8
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• pp.333-344
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• 2020

This research has four specific objectives: (1) identifying factors that affect customer satisfaction with less than container load (LCL) cargo services of logistics companies in HoChiMinh City (HCMC), (2) measuring the level of impact of the factors, (3) testing the difference in satisfaction among groups of customers with different characteristics in terms of type of business and time of using LCL cargo services, and (4) proposing some management implications to improve the quality of LCL cargo services. Researchers interviewed 210 customers who enjoyed the LCL cargo service in HCMC for at least the last six months, using the convenient sampling method. SPSS 20 was used to analyze the reliability of the scale through the Cronbach's alpha coefficient, then exploratory factor analysis and multiple linear regression analysis were used. The results identified the six factors that influence positively customer satisfaction of LCL cargo services of logistics companies in HCMC, by decreasing importance: service process, image, resource, price, management, and outcomes. The results show that there is no difference in customer satisfaction with LCL cargo services by types of business as well as time of using services. The research suggests some implications for the management of logistics companies in HCMC to enhance customer satisfaction.

• 한국항공운항학회:학술대회논문집
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• 2015.11a
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• pp.198-211
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• 2015

Aviation industry, which is highly dependent on human resources, emphasizes airline's human resources management and performance check because quality of services provided to customers is closely related to airline's employees. Because roles of cabin crews take a significant portion of services provided to customers, airlines and cabin crews represent an inseparable relationship. Attitudes of cabin crews who plays the role of facing and dealing with customers directly in the process of providing flight related services are an essential factor that determines an image of an airline and actually have significant impact on the performance as well. By increasing performance satisfaction of cabin crews, organizational loyalty can be strengthened and such successful human resources management could have a positive effect on increasing customer satisfaction as well as revenues. From corporate's perspective, performance satisfaction of an employee is a crucial factor that decides the quality of service provided to customers that supports employee retention as well as client retention. This can eventually lead to organization loyalty that can positively affect overall work performance. Thus if corporates put efforts in and invests to improve and develop favorable attitudes and service quality within employees, performance satisfaction and organizational goals will be more effectively achieved.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.32 no.2
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• pp.20-28
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• 2024

The purpose of this study is to investigate the impact of negative emotions on the intention to share negative experiences caused by unruly passengers on flights. 163 questionnaires were collected and an SEM model was used to measure the relationship between passengers' negative emotions and sharing intentions. We empirically analyzed the impact of unruly passenger behavior on social media sharing intention through negative emotions, airline trust, and satisfaction with service recovery. Theoretically, we established a clear causal relationship between these variables. The results of this study shed light on the importance of developing a sustainable service strategy for passengers by analyzing the impact of negative emotions and sharing intentions. Based on our findings, we recognized that airlines should respond to disruptive behavior while understanding the negative emotional feelings of surrounding passengers. Therefore, this study strongly recommends that airlines should respond appropriately to in-flight disruptive behavior and ensure that passengers' negative emotions do not damage the overall reputation and image of the airline.

• Korean Journal of Remote Sensing
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• v.37 no.6_3
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• pp.2011-2025
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• 2021

In high-resolution satellite image classification, when the color values of pixels belonging to one class are different, such as buildings with various colors, it is difficult to determine the color information representing the class. In this paper, to solve the problem of determining the representative color information of a class, we propose a method to divide the color channel of HSV (Hue Saturation Value) and perform object-based classification. To this end, after transforming the input image of the RGB color space into the components of the HSV color space, the Hue component is divided into subchannels at regular intervals. The minimum distance-based image classification is performed for each hue subchannel, and the classification result is combined with the image segmentation result. As a result of applying the proposed method to KOMPSAT-3A imagery, the overall accuracy was 84.97% and the kappa coefficient was 77.56%, and the classification accuracy was improved by more than 10% compared to a commercial software.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.26 no.4
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• pp.1057-1071
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• 2016

Privacy-right infringement using unmanned aerial vehicle (UAV) usually occurs due to the unregistered small UAV with the image data processing equipment. In this paper we propose that privacy protection acts, Personal Information Protection Act, Information and Communications Network Act, are complemented to consider the mobility of image data processing equipment installed on UAV. Furthermore, we suggest the regulations for classification of small UAVs causing the biggest concern of privacy-right infringement are included in aviation legislations. In addition, technological countermeasures such as recognition of UAV photographing and masking of identifying information photographed by UAV are proposed.

• Journal of Distribution Science
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• v.18 no.9
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• pp.77-86
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• 2020

Purpose: This study focused on SNS, which has been in the spotlight as a marketing tool as the number of people using SNS, to find out about the relationship between the characteristics of airline SNS marketing and the impact on brand attitude and purchasing intention. It will also identify the relationship between each factor and, in conclusion, identify the influence of SNS characteristics as marketing tools of airlines and provide direction and theoretical implications so that they can be used as effective marketing tools based on this. Research design, data: Airline SNS characteristics factors were derived from three main components: interactivity, entertainment, and convenience, four hypotheses were set up, and the SPSS Win 18.0 program and AMOS 22.0 were used to analyze the relationship between factors in a total of 333 questionnaires. Results: The airline's successful SNS marketing directly affects the airline's brand image and airline's brand attitude, and a good brand image forms a positive brand attitude for consumers and also suggests that this can lead to purchasing intentions. Conclusions: Airlines that want to successfully market SNS should pay attention to SNS characteristics and consider them in-depth, and pay attention to SNS as an important marketing tool.

• Journal of the Optical Society of Korea
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• v.18 no.5
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• pp.605-610
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• 2014

Clouds play an important role in climate change, in the prediction of local weather, and also in aviation safety when instrument assisted flying is unavailable. Presently, various ground-based instruments used for the measurements of the cloud base height or velocity. Lidar techniques are powerful and have many applications in climate studies, including the clouds' temperature measurement, the aerosol particle properties, etc. Otherwise, it is very circumscribed in cloud velocity measurements because there is no Doppler effect if the clouds move in the perpendicular direction to the laser beam path of Doppler lidar. In this paper, we present a method for the measurement of cloud velocity using lidar's range detection and DIC (Digital Image Correlation) system to overcome the disadvantage of Doppler lidar. The lidar system acquires the distance to the cloud, and the cloud images are tracked using the developed fast correlation algorithm of DIC. We acquired the velocities of clouds using the calculated distance and DIC algorithm. The measurement values had a linear distribution.

• Korean Journal of Remote Sensing
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• v.35 no.4
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• pp.561-571
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• 2019

In this paper, we analyze the effect of the representative spectral indices, normalized difference vegetation index (NDVI), normalized difference water index (NDWI) and normalized difference built-up index (NDBI) on classification accuracies of Landsat-8 OLI image.After creating these spectral index images, we propose five methods to select the spectral index images as classification features together with Landsat-8 OLI bands from 1 to 7. From the experiments we observed that when the spectral index image of NDVI or NDWI is used as one of the classification features together with the Landsat-8 OLI bands from 1 to 7, we can obtain higher overall accuracy and kappa coefficient than the method using only Landsat-8 OLI 7 bands. In contrast, the classification method, which selected only NDBI as classification feature together with Landsat-8 OLI 7 bands did not show the improvement in classification accuracies.

• Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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• v.21 no.1
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• pp.45-51
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• 2003

Stereo bird's-eyes-view was prepared for 3-dimensional view of various forms of Jecheon city, and 3-dimensional simulation was applied to it so as to show it in moving pictures in spatial. In manufacturing stereo bird's-eyes-view, perspective technology was used in image-making technology, and the basic material images are prepared as fellows: used EOC Images from Arirang-1 satellite, created DEM whose error was optionally geometric corrected after drawn from the contour line of the map on a scale of l/5,000 manufactured by national geography institute as a national standard map, and classified road lines which were manufactured as a road layer vector file of a map on a scale of l/l,000 and then overlay it over the three dimensional image of target area. Especially for the connectivity with address system to be used in new address, an arterial road map on a scale of l/l,000 that had been manufactured to grant new address was used in maximum in road network structure data of city area in this study.

• The Journal of the Korea Contents Association
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• v.4 no.2
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• pp.7-12
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• 2004

The technique of birdeye image generation of terrain through the use of satellite digital images and digital maps are very important elements and have applications in fanning establishment as well as the actual design of several construction works in complex fields. This paper studies stereo perspective image generation as a possibility through 3-dimensional analysis combined with digital elevation data and remotely sensed images. For this, first of all, ortho-images generated by very accurate GCP and DEM from contour file makes 3-dimensional terrain analysis possible and allows stereo­viewing at the highway construction planning sites. So, we developed the technical methods for the 3-dimensional approach on the planning sites of highways by use of perspective orthoimages. From this research, diverse terrain analysis is possible through stereo perspective image generation, and can leads to various application in road construction through gain study results from access to realtime virtual spatial on the objects area in korea.