• Journal of Internet Computing and Services
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• v.22 no.2
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• pp.69-75
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• 2021

In a contact-free society, online services are becoming more important than classic offline services. At the same time, the role of a contact center, which executes customer relation management (CRM), is increasingly essential. For supporting the CRM tasks and their effectiveness, techniques of process automation need to be applied. Quality assurance (QA) is one of the time and resource consuming, and typical processes that are suitable for automation. In this paper, a method of automatic quality evaluation for voice based consultations is proposed. Firstly, the speech in consultations is transformed into a text by speech recognition. Then quantitative evaluation based on the QA metrics, including checking the elements in opening and closing mention, the existence of asking the mandatory information, the attitude of listening and speaking, is executed. 92.7% of the automated evaluations are the same to the result done by human experts. It was found that the non matching cases of the automated evaluations were mainly caused from the mistranslated Speech-to-Text (STT) result. With the confidence of STT result, this proposed method can be employed for enhancing the efficiency of QA process in contact centers.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.17 no.4
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• pp.112-123
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• 2018

The C-ARS(Cooperative Automated Roadway System) refers to a road infrastructure system that links automated vehicles with road infrastructure and communicates with each other via V2X communication to support automated vehicles. The purpose of this study is to suggest a performance evaluation method of C-ARS service. This study exemplifies the 'Work zone information service' among I2V service that provide information to automated vehicles in road infrastructure. First, we define the requirements and service scope needed to check the use case analysis and service performance of the service, and propose an evaluation system for performance evaluation of these services. In addition, the evaluation system was used to verify the feasibility of evaluation through the field test of 'Work zone information service'.

• Journal of KIISE:Software and Applications
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• v.29 no.1_2
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• pp.10-19
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• 2002

In searching and locating a collection of components on the Web, users require a Web browser. Since the Web libraries tend to grow rapidly, there needs to be an effective way to organize and manage such large libraries. Traditional Web-based library(retrieval) systems provide various classification scheme and retrieval services to store and retrieve components. However, these systems do not include invaluable services, for example, enabling users to grasp the overall contents of the library at the beginning of retrieval. This paper discusses a Web-based library system, which provides the efficient management of object-oriented components and a set of services beyond simple component store and retrieval. These services consist of component comprehension through a reverse engineering process, automated summary extraction, and comprehension-based retrieval. Also, The performance of an automated cluster-based classification scheme adopted on the system is evaluated and compared with the cluster-based classification scheme adopted on the system is evaluated and compared with the performance of two other systems using traditional classification scheme.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2019.11a
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• pp.216-217
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• 2019

As the shipping market deteriorates, shipping companies seek to realize economies of scale by promoting the enlargement of container ships. Container terminal operators are increasingly adopting automated equipment and systems in order to quickly provide services and attract traffic. As such, the competition for each terminal to become a hub port is intensifying. Increased automation of advanced container terminals improves productivity and efficiency In the meantime, Korea remains semi-automated. Therefore, the relevant subject survey through SPSS 23.0 program for analysis of recognition difference, We will check the awareness among stakeholders for the smooth introduction.

• Journal of the Society of Disaster Information
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• v.10 no.1
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• pp.15-24
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• 2014

The study presents work information classification system of apartment house which can organize all construction management services throughout the planning and management of a construction such as the decomposition of the design process, the assembly of construction process and cost estimating, etc. In addition, the study suggested a way to connect work information classification system based on a relational database in working order and built a conceptual model for automated cost estimating by utilizing established data base. A conceptual model for automated cost estimating will resolve the fundamental problems of the existing cost estimating system and will be able to take advantage of scientific cost estimating system at the construction site of apartment house.

• 제어로봇시스템학회:학술대회논문집
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• 1990.10a
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• pp.755-760
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• 1990

In this paper, the Mini-MAP network interface units are implemented for the IBM PC, general purpose, PLC, and robot respectively. The token bus controller, MC68824 is used to realize the IEEE 802.4. A protocol for the message exchanges between some automated devices called MMS is implemented where 76 services of total 86 MMS services are included.

• Journal of Information Technology Services
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• v.7 no.1
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• pp.103-116
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• 2008

Efficiency and objectiveness are the most critical issues in the evaluation of software projects. It is beneficial not only to software companies participated in bids, but to administrators of projects. This study attempts to find an improvement in the evaluation process by connecting the historical data of bidding companies in the software company report system with the governmental procurement system. The proposed means will eliminate unnecessary and repetitive submission step of bidding companies and provide the administrator with objective evaluation process. Also, this paper proposes an automated process for quantifying the business experience of bidding companies.

• Journal of Information Technology Services
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• v.10 no.3
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• pp.213-236
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• 2011

Mobile devices are widely accepted as a convenient machine which provides computing capability as well we cell phone capability. Because of limited resources on mobile devices, complex applications could not be deployed on the devices. Service-based mobile applications (SMAs) can provide a solution to overcome the limitation by subscribing cloud services. Since SMAs have complex structures than standalone applications, it is challenging to develop high quality SMAs, to manage both services and mobile applications, and to implement automated billing for subscribed services. Therefore, there is a great demand for a platform for super mobile computing, which supports all key activities in managing life cycle of SMAs. In this paper, we present technical aspects of a platform which is under development; Super Mobile Autonomous Reliable plaTform (SMART). We believe that it provides a number of practical features which are essential in supporting life-cycle of SMAs; development, deployment, management, and operation.

• Asia pacific journal of information systems
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• v.13 no.2
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• pp.145-170
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• 2003

Open Decision Support System(DSS) is an automated and transparent system that is built to be shared both within and across organizations. The open DSS has been thought to be a set of decision components that are communicating through Web protocols. These characteristics intuitively invite the Web services concepts, which are currently one of the new trends in network-based business services. However, web services still are not active enough to be autonomous, and to provide for composing functionalities. These lead to the motivation on building a sophisticated web service to contain these features and to utilize web services on behalf of the user. This paper aims to propose a new concept of Meta Web Service, a web service-based open DSS. Decision modules in a dynamic and open DSS can be viewed as a web service. The Meta Web Service understands the users problem statement with ontology, performs web service discovery, web service composition, and automatically generates codes for composite web service execution. A prototype of example web service has been developed to show the feasibility of the proposed idea.

• ETRI Journal
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• v.27 no.6
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• pp.666-676
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• 2005

In recent years, motivated by the emergence of ubiquitous computing technologies, a new class of networked robots, ubiquitous robots, has been introduced. The Ubiquitous Robotic Companion (URC) is our conceptual vision of ubiquitous service robots that provide users with the services they need, anytime and anywhere in ubiquitous computing environments. To realize the vision of URC, one of the essential requirements for robotic systems is to support ubiquity of services: that is, a robot service must be always available even though there are changes in the service environments. Specifically robotic systems need to be automatically interoperable with sensors and devices in current service environments, rather than statically preprogrammed for them. In this paper, the design and implementation of a semantic-based ubiquitous robotic space (SemanticURS) is presented. SemanticURS enables automated integration of networked robots into ubiquitous computing environments exploiting Semantic Web Services and AI-based planning technologies.