• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.2
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• pp.750-762
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• 2019

The importance of the call center as a contact point for the enterprise is growing. However, call centers have difficulty with their operating agents due to the agents' lack of knowledge and owing to frequent agent turnover due to downturns in the business, which causes deterioration in the quality of customer service. Therefore, through an N-bank call center case study, we developed a system to reduce the burden of keeping up business knowledge and to improve customer service quality. It is a "real-time agent advisor" system that provides agents with answers to customer questions in real time by combining AI technology for speech recognition, natural language processing, and questions & answers for existing call center information systems, such as a private branch exchange (PBX) and computer telephony integration (CTI). As a result of the case study, we confirmed that the speech recognition system for real-time call analysis and the corpus construction method improves the natural speech processing performance of the query response system. Especially with name entity recognition (NER), the accuracy of the corpus learning improved by 31%. Also, after applying the agent advisor system, the positive feedback rate of agents about the answers from the agent advisor was 93.1%, which proved the system is helpful to the agents.

• Journal of the Korea Institute of Building Construction
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• v.11 no.3
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• pp.238-246
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• 2011

Choosing the best-performance materials is a crucial task for the successful completion of a project in the construction field. In general, the process of material selection is performed through the use of information by a highly experienced expert and the purchasing agent, without the assistance of logical decision-making techniques. For this reason, the construction field has considered various artificial intelligence (AI) techniques to support decision systems as their own selection method. This study proposes the application of a systematic and efficient support vector machine (SVM) model to select optimal exterior materials. The dataset of the study is 120 completed construction projects in South Korea. A total of 8 input determinants were identified and verified from the literature review and interviews with experts. Using data classification and normalization, these 120 sets were divided into 3 groups, and then 5 binary classification models were constructed in a one-against-all (OAA) multi classification method. The SVM model, based on the kernel radical basis function, yielded a prediction accuracy rate of 87.5%. This study indicates that the SVM model appears to be feasible as a decision support system for selecting an optimal construction method.

• Journal of Information Processing Systems
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• v.14 no.5
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• pp.1225-1236
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• 2018

Nowadays, the number of pets in the Republic of Korea (ROK) is continuously growing, and people's perception of animals is changing. Accordingly, new systems and services for them are emerging. Despite such changes, there are still many serious problems such as animal cruelty, abandonment, and factory-type breeding places. In this study, we have conducted a research on the design of a humane animal care system and its implementation with Java. The methodology involved in the design will enable managing animals' safety and health by systematically categorizing and studying each health-related issue for protection. Moreover, with this methodology, animals can avert risks through periodic examinations, and the analyzed data will be useful in managing animals efficiently. Thus, this paper proposes a system that monitors whether the owners actually carry out such obligation. Authors expect this convenient, easily accessible system to lead to a more humane approach to the animals they own. The authors plan to establish an animal care network together with local animal associations for the active promotion of the system implemented in this study, in the hope that the network will be extended nationwide.

• Journal of the Korea Society for Simulation
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• v.29 no.2
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• pp.35-47
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• 2020

Immediate and serious attention on CGF(computer generated forces) behavior modeling for defense M&S (modeling & simulation) is required in response to the reduction in the number of troops and development of 4^th industrial technologies. It is crucial for both military person and engineer to understand such technologies. The research aims to provide guidelines for establishment of research direction on CGF behavior modeling. We investigate traditional and/or novel methodologies such as rule-based, agent-based, and learning-based method. Discussions on future direction of applicable area and strategies are followed. We expect that the research plays a key role for understanding CGF behavior modeling.

• Journal of Korea Game Society
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• v.16 no.6
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• pp.79-90
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• 2016

Recently, many researchers have paid attention to the improved generation of AI agent in the area of game industry. Monte-Carlo Tree Search(MCTS) is one of the algorithms to search an optimal solution through random search with perfect information, and it is suitable for the purpose of calculating an approximate value to the solution of an equation which cannot be expressed explicitly. Games in Trading Card Game(TCG) genre such as the heartstone has imperfect information because the cards and play of an opponent are not predictable. In this study, MCTS is suggested in imperfect information card games so as to generate AI agents. In addition, the practicality of MCTS algorithm is verified by applying to heartstone game which is currently used.

• The Transactions of the Korea Information Processing Society
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• v.5 no.6
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• pp.1583-1592
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• 1998

Recently, massive amount of infonnation is provided for the internet users. So users want to search information on Internet, but it is difficult to search information what you want. In this paper, we propose a personal Web-agent system using Case-based learning, Web-Guide. Web-Guide consists of two sub-system, interface-system and learning-system. Interface-system operates other web-browser nearly the same and connects user to system. And interface-system transfer datas of current page to learning-queue. Learning-system visit and evaluate the value of each page in learning-queue using evaluation-function that gave weight values occupied by analyzing tag used the character of HTML document. After all users who are known about artificial intelligence well and not made experiments by using Web-Guide, they reached their desired sites faster than before.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.21 no.3
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• pp.175-181
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• 2021

This paper analyzes the artificial intelligence-based approach for short-term energy consumption prediction. In this paper, we employ the reinforcement learning algorithms to improve the limitation of the supervised learning algorithms which usually utilize to the short-term energy consumption prediction technologies. The supervised learning algorithm-based approaches have high complexity because the approaches require contextual information as well as energy consumption data for sufficient performance. We propose a deep reinforcement learning algorithm based on multi-agent to predict energy consumption only with energy consumption data for improving the complexity of data and learning models. The proposed scheme is simulated using public energy consumption data and confirmed the performance. The proposed scheme can predict a similar value to the actual value except for the outlier data.

• Journal of Internet Computing and Services
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• v.21 no.1
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• pp.237-246
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• 2020

this paper, a data modeling method based on decision-making conditions is proposed for making combat and battlefield management systems to be intelligent, which are also a decision-making support system. A picture of a robot seeing and perceiving like humans and arriving a point it wanted can be understood and be felt in body. However, we can't find an example of implementing a decision-making which is the most important element in human cognitive action. Although the agent arrives at a designated office instead of human, it doesn't support a decision of whether raising the market price is appropriate or doing a counter-attack is smart. After we reviewed a current situation and problem in control & command of military, in order to collect a big data for making a machine staff's advice to be possible, we propose a data modeling prototype based on decision-making conditions as a method to change a current control & command system. In addition, a decision-making tree method is applied as an example of the decision making that the reformed control & command system equipped with the proposed data modeling will do. This paper can contribute in giving us an insight of how a future AI decision-making staff approaches to us.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.34 no.5
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• pp.1609-1623
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• 2014

A number of studies have been conducted recently regarding the development of automation systems for the construction sector. Much of this attention has focused on earthwork because it is highly dependent on construction machines and is regarded as being basic for the construction of buildings and civil works. For example, technologies are being developed in order to enable earthwork planning based on construction site models that are constructed by automatic systems and to enable construction equipment to perform the work based on the plan and the environment. There are many problems that need to be solved in order to enable the use of automatic earthwork systems in construction sites. For example, technologies are needed for enabling collaborations between similar and different kinds of construction equipment. This study aims to develop a construction system that imitates collaborative systems and decision-making methods that are used by humans. The proposed system relies on the multi-agent concept from the field of artificial intelligence. In order to develop a multi-agent-based system, configurations and functions are proposed for the agents and a framework for collaboration and arbitration between agents is presented. Furthermore, methods are introduced for preventing duplicate work and minimizing interference effects during the collaboration process. Methods are also presented for performing advance planning for the excavators and compactors that are involved in the construction. The current study suggests a theoretical framework and evaluates the results using virtual simulations. However, in the future, an empirical study will be conducted in order to apply these concepts to actual construction sites through the development of a physical system.

• The Journal of Society for e-Business Studies
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• v.9 no.3
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• pp.155-167
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• 2004

At this time, the two main techniques for achieving web personalization assistant systems generally concern direct manipulation and software agents. While both direct manipulation and software agents are intended for permitting user to complete tasks rapidly, efficiently, and easily, their methodologies are different. The central debate involving these web personalization techniques originates from the amount of control that each allows to, or holds back from, the users. Direct manipulation can provide users with comprehensibel, predictable and controllable user interfaces that give them a feeling of accomplishnent and responsibility. On the other hand, the intelligent software components, the agents, can assist users with artificial intelligence by monitoring or retrieving personal histories or behaviors. In this empirical study, two web personalization assistant systems are evaluated. One of them, WebPersonalizer, is an agent based user personalization tool; the other, AntWorld, is a collaborative recommendation tool which provides direct manipulation interfaces. Through this empirical study, we have focused on two different paradigms as web personalization assistant systems : direct manipulation and software agents. Each approach has its own advantages and disadvantages. We also provide the experimental result that is worth referring for developers of electronic commerce system and suggest the methodologies for conveniently retrieving necessary information based on their personal needs.