• Title/Summary/Keyword: Archives of University

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Development of Prototype Chatbot Based on Messenger App for Archival Reference Services: With Focus on the Archives & Records Center of Myongji University (기록정보서비스를 위한 메신저 기반의 챗봇 프로토 타입 개발 연구: 명지대학교 대학사료실을 중심으로)

  • Lee, Chang Hee;Rieh, Hae-young;Kim, Intaek
    • Journal of the Korean Society for information Management
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    • v.35 no.3
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    • pp.215-244
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    • 2018

  • The role of archives and records centers is expanding, however many potential users are not aware of the importance of the records and archives. As a method to improve the archival information services to users, in this study, we developed chatbot that supports the interaction between the users and the archives and records centers. Thus we examined the specific development procedures and methods, analyzed user requests and questions of the archives and records center of Myongji university as a case, and conducted a logical structure design for chatbot development. After building the chatbot based on IBM Watson Conversation and Kakaotalk messenger, we were able to find how the chatbot interacted with the users through a pilot run. Based on the experience of developing information service chatbot, the implications related the introduction of the chatbot were suggested which include determination of the level of the chatbot, analysis of the user requests, selection of the tool for the chatbot, and syntax setting for the conversational interaction.

  • https://doi.org/10.3743/KOSIM.2018.35.3.215 인용 PDF KSCI