• The Journal of Industrial Distribution & Business
• /
• v.7 no.3
• /
• pp.13-18
• /
• 2016

Purpose - Usage of E-services is critical for businesses to maximize work efficiency and gain competitive advantage. The aim of the study is to explore how awareness of technology and e-services usage in an emerging economy in Pakistan. The studies aimed to explore as to what extent these factors can potentially motivate transport employees towards e-services; who are generally not aware about technology and hence also not confident in using it also. Research design, data, and methodology - Employees from the three transport subsidiary units from a large private company in Pakistan were sampled for the study. Through using self-administered technique, the questionnaires were distributed during the month of April, 2016 to 189 employees. A total of 150 responses were taken further for analysis where the study found a positive link between awareness of technology and e-services usage. Results - This study found positive relationship between intention to use and e-service usage among the employees of three subsidiary units. The paper has reported 30 percent variance explained by the predicting variables in relation with e-services usage. Conclusions - Employees could be motivated to use e-services and latest technology through enhancing their awareness about their respective importance and viability. Accordingly, organizations can foster employees' intentions to use to enhance e-service usage.

• The Korean Nurse
• /
• v.34 no.4
• /
• pp.83-91
• /
• 1995

The purpose of this study was to investigate client's satisfaction and to promote the image of medical services in the hostpital. It is important to identify how client is satisfy with the medical services for the image of hospital. The study was done on population group of 334 patients and their families who had been admitted to the Shospital in Seoul from July 15 to July 31. 1995. Data was collected by questionnaires on all steps of the research. Subjects were instructed to rate the 5 point likert type scale on items. 328 questionnaires returned and were used for this analysis. The results were summarised as follows: 1. The charcteristics of the subjects were as follows; the age group of 20-39 years was 61.0%. For academic background. 51.2% were graduated from high school and 28.7% were graduated from College. 2. The average scores for the services rendered were as follows; a) Satisfaction on nursing services 3.75 b) Satisfaction on kindness of hospital workers 3.55 c) Satisfaction on medical services 3.36 d) Satisfaction on environmental elements 3.19 e) Satisfaction on diet for the patients 3.18 3. The lowest score of client's satisfaction on each area shown in this study is as follows; a) Doctors explain result of tests and patient's home management 3.23 b) Nurses are eager to resolve client's problem 3.47 c) In environmental elements. toilets. roomtemperture. diet. store 2.81-2.91

• Journal of Korean Library and Information Science Society
• /
• v.46 no.1
• /
• pp.25-42
• /
• 2015

The purpose of this study is to provide users with satisfactory information services that are utilizing Voice of the Customers(VOC). Voice of the Customers(VOC) toward organizations that provide information services is important information for decision-making to improve customer satisfaction and information services. K institute manages customer requests and feedbacks for NDSL(National Digital Science Library) using the Voice of the Customer Management System(VCMS). In this study, we analyzed the total number of 1,738 VOCs and suggested improvement strategies for information services. The results can be utilized as basic information by libraries and information centers that provide information services through analysis of VOC.

• The Journal of Information Systems
• /
• v.13 no.1
• /
• pp.121-134
• /
• 2004

As Internet usage widely grows, online content services such as newspaper, magazine, music, game and movie are provided with a fee-based subscription. Many content services providers consider charging a usage fee into its service provisions as one of the Internet business models for increasing revenue. There are customer resistances to adopting the fee-based service provision on the Web. Previous research in information systems (IS)has focused on the analysis of adoption of information technology or systems in the individual ororganization level. No principle research has been carried out on the user adoption behavior of online content services provisions. As users actively access content services on the Web, it needs to explore user adoption behavior in different settings. Many IS researcher have employedquantitative approaches, even though they deal with the process of user behavior regarding the information technology or system. In this study, we attempt to discover how customers adopt the fee-based provision of online content services by employing grounded theory, one of the principal qualitative research methods.

• Journal of Korea Spatial Information System Society
• /
• v.8 no.3
• /
• pp.65-75
• /
• 2006

Recently, the technologies related with location-based services have been a promising and vigorously researched area in mobile telecommunication industry. LBS have obtained increasingly high attention particularly in domestic area, due to increases in various LBS services supplied by mobile telecommunication companies. LBS technologies are classified by sub-technology such as location determination technology, LBS platform technology, and LBS application services technology. In this paper, I have examined the trend of LBS technologies by analyzing the issued or published patents from 1991 to 2005. The analyzed results are very useful for avoiding overlapping efforts in developing the LBS related technologies, and searching the direction of development of technologies which are different from previous ones.

• Journal of Korean Library and Information Science Society
• /
• v.39 no.1
• /
• pp.265-278
• /
• 2008

This study aims to perform an evaluation of unified search services provided by major Korean search portals, Naver, Daum, Yahoo-Korea, and Empas. These unified search services are evaluated in terms of the relevance of search results. In conducting this study, real queries that real users submitted were used. This study also utilized click logs that consist of documents users clicked and viewed. The results of this study can be implemented to the development and improvement of portal's unified search services. Users can refer to the results of this study in choosing unified search services from search portals.

• Journal of Korea Multimedia Society
• /
• v.4 no.6
• /
• pp.562-569
• /
• 2001

IMT-2000 mobile system will provide many application services such as mobile internet, wireless electronics commerce applications using air interface with high data rate. These applications require high data integrity, data confidentiality, user authentication, user identity confidentiality and non-repudiation. In this study, we analyze air interface performance for network access security services in IMT-2000 mobile systems. Signal traffic for network access security services requires 0.2kbps ∼ 4.5kbps with the conditions of 246∼768bits/message, 0.2 ∼ 1.0 basic service/sec and the security services of the rate of 0.2∼ 1.0 times compared with basic services.

• The Journal of Korean Medicine
• /
• v.31 no.1
• /
• pp.69-80
• /
• 2010

Objectives: This study aimed to find determinants of customers' use of and satisfaction with oriental medical services in Korea. Methods: A total of 33 articles which consist of 9 articles published in academic journals, 20 master's theses, and 4 doctoral dissertations were included in the systematic review. Among the articles used in the study, 29 used primary survey data, while 4 used secondary data produced by the Korean National Health and Nutrition Evaluation Survey. Results: First, it was found that people who prefer to use oriental medical services usually have one or more of the following diseases: musculoskeletal disorders, paralysis, or diseases or injuries without clear diagnosis. Other variables of gender, age, expectation of treatment outcome, and kindness of doctor and other staff were found to be significant determinants of using the oriental medical services. Second, the determinants of customers' satisfaction with oriental medical services were found to be age, gender, level of education, chronic disease with long length of stay, kindness of staff, medical cost, clinical environment, doctor's reputation, and public image of the institutions. Conclusion: The results of this study can be used to develop marketing strategies for oriental medical institutions in Korea.

• Journal of the Korean Society for Aviation and Aeronautics
• /
• v.21 no.4
• /
• pp.53-61
• /
• 2013

In-flight service, depending on the perceptions of service satisfaction because ever turns into a variable, which enables service providers the flexibility of a variable in the end flight service to suit your needs to providing comprehensive and proactive services of the crew will be motivated. In addition, the service provider's motivation to work in a confined space on board the flight service characteristics in-flight service will be a major impact on the environment. This service-oriented environment, in-flight service and motivation in order to verify the impact on services in Cape factors as independent variables and the dependent variable service-oriented multi-regression analysis was performed. As a result, the motivation of the crew and the crew of the service-oriented, with a voluntary service crew services dependent variable parameters that affect the behavior of the acts. Services and service-oriented motivation Cape factors significantly influence both the irradiated while the impact on voluntary service and results verification service aesthetics, cleanliness, and physical service environment, only the voluntary services of the crew a positive effect on that the effects were investigated.

• Journal of Digital Convergence
• /
• v.14 no.2
• /
• pp.389-396
• /
• 2016

This study analyzes factors that influence use diversity or usage of mobile video services. This study conducts multiple regression analysis to draw the major factors that affect use diversity or usage of mobile video services. The major findings of this study are as follows. First, IPTV membership status, DMB watching status, and TV contents broadcasting status affect the use diversity of mobile video services. Second, TV contents broadcasting status and video streaming quality affect the usage of mobile video services. This study provides some implications that TV contents broadcasting is a core element in mobile video services. The future research is discussed.