• Journal of the Korean Society for Aviation and Aeronautics
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• v.22 no.1
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• pp.85-94
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• 2014

Incheon international airport has been successful, that is, the winner of Airport Service Quality (ASQ) evaluation performed by ACI(Airport Council International) for nine consecutive years. It goes without saying that such an outstanding performance was made not only by airport authority itself but by the collaboration among subcontractors at Incheon international airport. Since Incheon airport is showing more than 80% of outsourcing rate, it is important to mention and study the roles and functions of subcontractors who has made a major contribution to ASQ performance. According to empirical research in this paper, it was found out service attitude, communication skill and interdependence between airport authority and subcontractors were important factors affecting the ASQ score. It is also analyzed that those independent factors have an impact on ASQ performance through the intermediate factor of trust. As a result, service attitude and interdependence between airport authority and subcontractors have statistically a significant effect to the relational satisfaction and ASQ performance. It could be concluded that trust is significant factor determining the causal relationship among service attitude, communication skill, relational satisfaction and ASQ score.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.33
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• pp.167-190
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• 2007

The aim of the study is to investigate the factors which decide an airport service quality and the differentiation of perception on the airport service quality between airport users and airport authority. For the purpose of this study, the determinants of airport service quality were factors analyzed on the basis of service marketing concept. In order to identify an airport service quality dimension, the writer conducted mail survey and individual interview from the Korean freight forwarders, the 3PL entities, integrators and the airport operation authority. The result of this study is summarized as follows. 1. The dimen measurement was confirmed as a superior method to dimension of service competitiveness.sions of airport service quality consist of five factors; tangibles, reliability, responsiveness, assurance, empathy. 2. There are notable differences in cognition of airport service quality between airport authority's perception and airport customer, and between airport customer's perception and expectation.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.32 no.2
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• pp.65-71
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• 2024

It is anticipated that Gadeok New Airport will be constructed, and the entity responsible for its operation will be a new airport authority, not the existing airport corporation, as the Ministry of Land, Infrastructure and Transport has announced its plan to establish the Gadeok New Airport Construction Authority. Based on the precedents of existing airport corporations, it is expected that the future authority will undergo organizational changes to become an airport corporation. This study seeks to establish criteria for selecting overseas airports for benchmarking when researching the entity that will operate the newly established Gadeok New Airport authority. To provide a specific basis for selecting overseas airports for the future operation of Gadeok Airport, the Delphi survey method will be used to derive criteria. Currently, when examining the participation of local governments in regional airports, Gimhae International Airport is operated solely by the Korea Airports Corporation, receiving criticism for the lack of participation by the local government, such as Busan City, in decision-making related to airport operation and local reinvestment. Therefore, it is deemed necessary to provide early direction for improvement in this regard.

• Proceedings of the KIEE Conference
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• 1998.07c
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• pp.1121-1124
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• 1998

Inchon International Airport(IIA) is constructed for Northeast Asia Gate as is important for IIA to become a 21 century's leader in the world, as is planned for open at december 2000 as a important economic link for unified korea. Airport Power Information System(APIS) is designed through investigation of advanced domestic and international example. In addition to power facility operation it is designed for using an information infrastructure of whole airport. APIS is newly designed for uninterupted power supply, effective power management, information infrastructure's construction. making a profit by positively introduction of new technology for collection and conservation of power related data, correlation with airport infra systems, data interrelative arrangement about related systems like outdoor lighting system and automatic measuring record, CCTV systems for remote power facility monitoring, and promotion of management ability in the emergency status.

• Proceedings of the KIEE Conference
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• 1998.07c
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• pp.1125-1127
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• 1998

Inchon International Airport(IIA) is constructed for Northeast Asia Gate as is important for IIA to become a 21 century's leader in the world. as is planned for open at December 2000 as a important economic link for unified korea. Power System is designed through investigation of advanced domestic and international example. In addition to power facility operation it is designed for using an information infrastructure of whole airport. IIA Power System Design make instantaneously the Power Distribution Facilities and the SCADA System to construct the airport. and the Airport Power Information System to operate the Power System. It is designed to take efficient and safe Power System including the advanced technology. Power System make the integrated Power Information Database to operate the Main Control Center, analyze the data about the relation of the Power System and Airport operation, and will support the important files in the future.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.24 no.1
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• pp.62-70
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• 2016

Perception of outsource workers among Incheon Int'l airport employees was reviewed about the service performances of winning the ASQ awards in 11 consecutive years. 85% of Incheon airport operating authority(Incheon International Airport Corp.) and its outsource companies employees was composed of outsource workers. Thus, their thoughts might represent the overall perception of airport operating authority employees. The perception on the service performances of winning the ASQ awards was analyzed by researchers using attribution theory model. It is useful to apply attribution modeling in order to analyze the causal relationships among variables. Attribution is the process by which individuals explain the causes of behavior and events. Attribution theory is the study of models to explain those processes. According to empirical analysis, it was found outsource workers attributed the excellent service performance of Incheon airport to such an internal factor as service competence. However it was also implied they attributed to such external factors as the positive relationship and institutional support from airport and government authorities.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.22 no.2
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• pp.71-80
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• 2014

Incheon international airport has tried to upgrade its image by hosting lots of international events and inviting celebrities as a honorary ambassador of airport. It is uncomparable to other airports all over the globe for incheon airport to utilize an honorary ambassador to promote airport. The purpose of this paper is to try to find out the PR effect of employing honorary embassador at Incheon airport, which has a positive impact on enhancing the image of Incheon airport. In other words, it should be considered the PR effect of honorary embassador has contributed to upgrading airport image resulting in the commitment of passengers. According to empirical research result, it is proven the attractiveness and trust of honorary embassador has not significantly positive impact on the airport's image. However it is also proven the PR activities of airport authority has a significant impact on the airport's image. Passengers believed the honorary ambassador has a high level of attractiveness and trust but they don't agree causal relationship among attractiveness, trust and airport image. That is, they are not interested in who is the honorary ambassador of airport but in the contents of airport's news article itself. The administrative implication is mentioned in the paper that airport authority should mainly focus on the contents of PR not the figure of the honorary ambassador.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.23 no.2
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• pp.32-39
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• 2015

Airport is not only a public facility but a place where multiple cultural and ethnic groups are visiting. It has been reported though several researches that the level of emotional labor is more heavier than any other job. The more complex our society become, the more frequently emotional labor has been focused. Emotional labor became recently the issue of integrated studies above. Considering the level of emotional labor of airport employees, this paper believes their emotional labor has not been focused compared to such as tourism and service industry. This paper tried to research empirically the impact of internal marketing on airport employees' customer-oriented attitude based on their emotional labor using SEM (Structural Equation Modeling). According to the SEM results, it was proven that 'Autonomy of Airport Employee', a latent variable of internal marketing has a significant negative effect on employees' outside emotion. The outside emotion has also a significant effect on their customer-oriented attitude. It could be concluded the effort to increase decision making authority of employees should be implemented to provide them with deeper customer oriented insight.

• The Korean Journal of Air & Space Law and Policy
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• v.9
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• pp.247-258
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• 1997

Inchon International Airport (IIA) is one of many new airports being constructed in the Asia Pacific region. IIA is located at the center of Northeast Asia connecting 43 major cities within 3.5 hour flight. With the sate-of-the-art airport facilities, IIA will also have the diverse functions of a modern airport for international business, where airport users can work and relax at the same time. It will be built for the multifunction of Pentaport - Airport, Businessport, Teleport, Seaport and Leisureport. IIA will be a leading hub airport for Northeast Asia in the coming 21st century. This paper will focus on the development plan for Inchon International Airport and its current status.

• The Korean Journal of Air & Space Law and Policy
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• v.15
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• pp.35-39
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• 2002