• 품질경영학회지
• /
• 제31권4호
• /
• pp.36-54
• /
• 2003

There have been academic debates upon which measure is more desirable in measuring service qualify between SERVQUAL and SERVPERF. In addition, Korean air lines industry is rapidly growing due to the increase of Koren family income and globalization. This study tried to contribute to both academic and practical issues. This study compared SERVQUAL and SERVPERF measures to determine which is superior to measure service quality in Korean air lines industry. Data was collected from two airliners' customers of Korea. According to the results of confirmatory factor analyses, regression analyses and analyses of goodness of fit, SERVPERF appears to be better in measuring service quality in Korean air lines industry than SERVQUAL. We suggest that SERVPERF be used to measure service quality in Korean air lines industry.

• 한국환경보건학회지
• /
• 제46권2호
• /
• pp.204-213
• /
• 2020

Objective: This study is aimed at investigating indoor air quality on public transportation (subway, train, and bus) according to changes in season and time. Methods: We evaluated TVOC and HCHO on public transportation based on the un-controlled parameters of the Ministry of Environment. We also measured temperature and humidity since they affect the concentration of TVOC and HCHO. For public transportation classification, subway lines were classified into Lines 1 to 4. Additionally, trains were classified as ITX and KTX. Results: When comparing summer and winter on public transportation, the concentrations of TVOC and HCHO did not show any particular tendency. However, the concentrations of TVOC and HCHO during traffic congestion was higher than levels during times of non-congestion on most public transportation. In summer and winter, the measurement results for temperature and humidity showed a normal range, so temperature and humidity did not affect the concentrations of TVOC and HCHO. In the case of TVOC, TVOC concentrations on new trains were found to be relatively higher than on older ones, but there was no statistically correlation. Conclusions: A survey was conducted on the indoor air quality on public transportation. This study also analyzed data based on TVOC and HCHO for designing policies and managing indoor air quality.

• 품질경영학회지
• /
• 제24권4호
• /
• pp.141-155
• /
• 1996

In service industries, it is very hard to transform the quantified factor into qualified one. Nowadays, however, service industries employee various methods developed by the academic society to manage effectively. Therefore, we have focused our research on QFD that is applied to improve the flow of execution in customer complains in Air Lines which can be considered as the representation of Service Industries. QFD is a method of developing new service with response to the demand from customer thanks to the application of QFD. In this paper we decide the priority of the department for executing the customer service of Air Lines. After setting up the relations among departments, we analyze the problems caused by the contact between customers and departments.

• 한국대기환경학회지
• /
• 제23권2호
• /
• pp.158-168
• /
• 2007

The cement industry is one of the energy intensive industries such as petrochemical and steel industry. The energy efficiency of cement industry is high comparing to oversea's cement industries due to the enforcement of energy conservation policies. The purpose of this study is estimate emission factors for greenhouse gas ($CO_{2}$) in cement industry. The results of field study, quicklime contained quantity of five factories were $0.64{\sim}0.65$. Measurement emission (15,382 ton/day) is 40% higher than process emission (8,929 ton/day) on the IPCC Guidelines (1996). Add to combustion emission on the lines of IPCC Guidelines (1996) is similar to the emission of this study. The emission factor of greenhouse gas ($CO_{2}$) were as follows the emission factor between $9.01E-01{\sim}2.15E-01\;ton/ton$ for $CO_{2}$. The result of this study is higher than emission factor of IPCC (0.51) but it is similar to U.S. EPA's (0.952).

• Safety and Health at Work
• /
• 제2권1호
• /
• pp.39-51
• /
• 2011

Objectives: This study was designed to evaluate exposure levels of various chemicals used in wafer fabrication product lines in the semiconductor industry where work-related leukemia has occurred. Methods: The research focused on 9 representative wafer fabrication bays among a total of 25 bays in a semiconductor product line. We monitored the chemical substances categorized as human carcinogens with respect to leukemia as well as harmful chemicals used in the bays and substances with hematologic and reproductive toxicities to evaluate the overall health effect for semiconductor industry workers. With respect to monitoring, active and passive sampling techniques were introduced. Eight-hour long-term and 15-minute short-term sampling was conducted for the area as well as on personal samples. Results: The results of the measurements for each substance showed that benzene, toluene, xylene, n-butyl acetate, 2-methoxy-ethanol, 2-heptanone, ethylene glycol, sulfuric acid, and phosphoric acid were non-detectable (ND) in all samples. Arsine was either "ND" or it existed only in trace form in the bay air. The maximum exposure concentration of fluorides was approximately 0.17% of the Korea occupational exposure limits, with hydrofluoric acid at about 0.2%, hydrochloric acid 0.06%, nitric acid 0.05%, isopropyl alcohol 0.4%, and phosphine at about 2%. The maximum exposure concentration of propylene glycol monomethyl ether acetate (PGMEA) was 0.0870 ppm, representing only 0.1% or less than the American Industrial Hygiene Association recommended standard (100 ppm). Conclusion: Benzene, a known human carcinogen for leukemia, and arsine, a hematologic toxin, were not detected in wafer fabrication sites in this study. Among reproductive toxic substances, n-butyl acetate was not detected, but fluorides and PGMEA existed in small amounts in the air. This investigation was focused on the air-borne chemical concentrations only in regular working conditions. Unconditional exposures during spills and/or maintenance tasks and by-product chemicals were not included. Supplementary studies might be required.

• 한국의류산업학회지
• /
• 제22권3호
• /
• pp.368-377
• /
• 2020

This study provided basic data to develop functional and fitness cycling wear for cyclists. We analyzed the domestic and overseas cycling wear brand patterns for tops and tights as well as compared pads attached to tights. The results were as follows. The tops of the cycling wear were designed with cutting lines in the lateral or yoke in the back to reflect cycling posture. It is necessary to study if there is a difference in the air resistance or fitness of the athlete. The sleeve hem band affected by arm movement during cycling, proper sewing and band pressure are also important. The tights have a brand that does not insert a band in front of the waist in consideration of the cyclist's breathing. It should take into account methods of constructing a proper garment pressure that does not interfere with cycling. Analyzing the cycling pad indicated that the three-dimensional shape and size of the pad show many differences for each brand, indicating a difference in cycling movement suitability. In addition, many of the cutting lines should account for the productive aspects because of the high consumption of the fabric in order to design a pattern considering the cycling posture.

• 한국환경보건학회지
• /
• 제46권6호
• /
• pp.757-763
• /
• 2020

Objectives: The objective of this study was to evaluate the concentrations of airborne fungi in public transportation from autumnl 2016 to summer 2017. Methods: This study measured the concentrations of airborne fungi on six subway lines and intercity buses in Seoul. Results: The concentration of fungi in the air in public transportation was found to be lower than the standard (500 CFU/㎥) for vulnerable group facilities among public use facities. In summer, the concentration of airborne fungi was relatively higher than in autumn. The concentrations of airborne fungi in subway (252.0 CFU/㎥) and train (45.1 CFU/㎥) were high tendency during non-rush hours in summer, while intercity bus was hightendency during rush hours in summer (111.9 CFU/㎥). The major types of airborne fungi in public transportation were Cladosporium, Penicillium, and Aspergillus. Conclusions: The harmful airborne fungus were detected though they did not exceed the standard in all public transportation. As a result, further studies on the analysis of the distribution of airborne fungi by ventilation and the characterization of indoor environments are needed to propose effective management of airborne fungi in public transportation.

• 한국식품저장유통학회지
• /
• 제20권3호
• /
• pp.289-295
• /
• 2013

차압예냉시스템을 설계하기 위해서는 송풍저항을 정확하게 예측해야 하며, 송풍저항은 청과물의 적재방법에 따라 크게 달라진다. 본 연구는 차압예냉시스템에서 송풍량에 따른 송풍저항식과 상자의 적재방법별로 송풍저항을 측정할 수 있는 모델을 개발하기 위하여 수행되었다. 공을 퇴적한 모형상자에서의 송풍저항은 빈 상자에서의 송풍저항과 공 퇴적층만의 송풍저항을 합한 값보다 1.5배 정도 높게 나타났다. 또한, 적재상자에서의 송풍저항은 통기폭 방향 적재상자수의 증가에 따라 지수적으로 증가하였으나, 적재길이와 적재높이의 영향은 거의 받지 않았다. 상자를 2열로 적재하는 차압예냉시스템에서 송풍저항은 1개 상자에서의 송풍저항을 기초로 예측이 가능하였으며, 예측모델을 제시하였다.

• 항공우주정책ㆍ법학회지
• /
• 제23권2호
• /
• pp.3-29
• /
• 2008

항공운송과 관련하여 우리나라는 1955년 헤이그 의정서에 의하여 개정된 바르샤바협약과 1999년 몬트리올 협약에 가입하여 국제운송에 관하여는 적용할 법률을 가지고 있지만, 현재 국내항공운송에 관하여는 적용될 법률이 없는 실정이다. 법무부는 상법 내에 항공운송편을 제정하기로 결정하고, 항공운송편제정 특별위원회를 구성하였다. 동 위원회는 2008년 여름 항공운송편 초안을 완성하여 동 초안은 현재 법제처의 심의를 받고 있다. 항공운송편을 제정함에 있어서는 현재까지 성립된 항공운송관련 대부분의 조약을 수용하였다. 항공운송법의 편제는 1장 통칙, 제2장 운송, 제3장 지상 제3자의 손해에 대한 책임 등 총 3개의 장을 두었다. 우리나라가 항공운송에 관한 단행법을 제정하지 않고 상법 제6편에 항공운송편을 두어 제2편 상행위편에 육상운송을 규정하곤 제5편에 해상운송에 관한 규정을 둔 것과 함께! 통합적인 운송법체계를 가진 것은 입법례가 없는 매우 독특한 입법형식을 취한 것이다. 특히 항공기운항자의 지상 제3자의 손해에 대한 책임에 관한 로마조약체계까지도 수용하여 함께 규정한 것은 국내항공운송법체계를 완성한 것으로서 매우 의미 있는 일이라고 생각한다.

• 디지털융복합연구
• /
• 제10권2호
• /
• pp.101-108
• /
• 2012

본 논문은 국내 저비용 항공사가 성장단계에 있는 아시아 항공시장에서의 활성화를 위하여 국내 외 운영사례를 통한 경영위험의 형태를 분석하고, 저비용 항공사의 경쟁력 강화를 위한 위험관리 방안을 도출하는데 그 목적이 있다. 국내 저비용 항공사가 아시아 태평양 시장에서 서의 점유율 확대시 야기될 수 있는 주요 경영위험으로는 첫째 적절한 성장전략의 부재, 둘째 전통항공사의 자회사 유형에서 나타나는 운항노선의 문제, 셋째 항공전문인력의 부족 등이다. 이와 같은 경영위험의 관리방안으로서는 급속한 성장전략의 제어와 모기업과의 시장 중복을 회피하여야 할 것이며, 또한 항공종사자 양성을 위한 종합적인 지원체제가 구축되어야 할 것이다.