• 제목/요약/키워드: After-purchase Behavior

검색결과 148건 처리시간 0.023초

Gift-giving Behaviors via SNS Mobile App: An Exploratory Study of Fashion Products

  • Ji Yoon Kim;Jiyeon Lee;Kyu-Hye Lee
    • 패션비즈니스
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    • 제27권6호
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    • pp.110-123
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    • 2023
  • As social distancing strengthened after the COVID-19 incident, people looked for things they could do alone. Additionally, as people have more financial resources, they purchase products they had previously considered purchasing, and the phenomenon of giving gifts to oneself has also appeared. Accordingly, this study analyzed fashion product reviews of KakaoTalk Gift, the service to exchange gift via SNS mobile app, to discover the phenomenon of self-gifting and the differences from interpersonal-gifting. For post-hoc data, in collected 18,354 pieces after excluding unnecessary data using a Python-based web crawling technique. The self-gifting behavior of KakaoTalk Gift different from the previous study for self-gift. Regardless of the gift-giving contexts, it determines that most self-gift products are material items. There are differences in product types and price levels when choosing gifts for others and oneself. As a self-gift, people typically buy luxury jewelry and branded bags/wallets to wear and show off. As interpersonal, among fashion products, people usually buy beauty products that reflect less personal tastes. When gift-giving to others, people buy products to appropriate prices to reduce the burden on both. When gift-giving to oneself, people buy wanted products regardless of the price. This study is significant because it suggests a new direction in self-gift research by limited online places to give gifts.

한국, 중국, 미국 소비자들의 에너지 바에 대한 인식 및 소비 행동 비교 연구 (A Comparative Study on the Perception and Consumption Behaviors of Korean, Chinese, and US Consumers for Energy bars)

  • 오지은;윤혜려
    • 한국식생활문화학회지
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    • 제35권4호
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    • pp.333-341
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    • 2020
  • This study evaluated the perception, consumption behavior, and optional attributes of Korean, Chinese, and U.S. consumers of energy bar products. Data were compared and analyzed by surveying 300 consumers in each country. Significant differences were observed in preference for energy bars according to their nationality, in the order China, the U.S., and Korea. Perception of taste, types and dietary suitability of the products ranked lower for Korean consumers, as compared to consumers of the United States and China. The order dietary fiber, protein, and calcium were the sought-after nutritional requirements of the products. The demand for protein was significantly higher in the U.S. Calcium demand was low in the United States and China, but was very high in Korea, which could be attributed to the low calcium intake of Koreans. Other optional attributes which were closely associated with the purchase and re-purchase decision, included price, taste and delivery period. All three factors were recognized as important options in Korea, whereas awareness of packaging/appearance and brand was not. The taste, nutrients and price in the U.S. ranked high as important optional attributes, while the packaging, external and expiration dates were recognized as low. Unlike Korea and the U.S., important optional attributes for Chinese consumers were determined in the order expiration date, taste, and nutrients, and showed low perception for packaging, appearance, weight, counts, and prices. Evaluating the preference for the main and secondary ingredients, Koreans preferred nuts over grains, Americans preferred dried fruits over nuts, and Chinese preferred nuts and grains; both Korean and American consumers had low preference for dried vegetables. The preference for chocolate was low in Korea and China, whereas preference for jelly was high in China as compared to Korea and the U.S. The intention of purchasing energy bars was significantly lower in Korea than in the U.S. and China. A variety of nutritious functional bars have recently been distributed and sold in Korea, but they are mostly produced in the U.S., which is the largest producer and consumer worldwide. Taken together, results of this study indicate that the demand for nutritional enhancement and preferred materials vary according to the nationality. Hence, it is necessary to develop products that reflect these criteria. Further research is required to analyze the relationship between preference and consumption behavior for each material product developed in the future.

인터넷 쇼핑몰에서 패션제품 구매시 구매후기 이용에 대한 연구 - 서울지역 고등학생을 중심으로 - (The study on the utilization of the customer review when buying fashion products at the internet shopping malls - Focusing on the high school students in Seoul -)

  • 정명화;신혜원
    • 한국가정과교육학회지
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    • 제22권3호
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    • pp.129-145
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    • 2010
  • 서울지역 고등학생을 대상으로 인터넷 쇼핑몰에서의 패션제품 구매행동, 구매후기에 대한 인식, 구매후기의 이용과 작성 및 그에 따른 인식, 의복관여도에 따른 구매후기에 대한 인식 및 구매 후 불만경험과 대응행동을 살펴보았다. 서울지역의 6개 고등학교 508명의 학생들을 대상으로 설문조사를 실시하였고 자료분석은 SPSS 17.0을 이용하여 평균, 표준편차, 빈도, t-test, 일원분산분석을 하였으며 사후검정으로는 Duncan's Multiple Test를 실시하였다. 인터넷 쇼핑몰에서 패션제품 구매이유는 저렴한 가격과 다양성 및 편리성 때문이였고 구매하지 않는 이유는 대부분 화면과 실제의 상품 차이 때문이었다. 학생들은 구매후기를 믿을만하고 유용하다고 인식하였다. 구매후가 내용의 방향과 개수에 대해서는 영향을 받았지만 최신성에 대해서는 영향 받지 않는 것으로 나타났다. 구매후기를 이용하는 학생이 이용하지 않는 학생보다 유용성, 신뢰도, 영향력 모두 높게 인식하였고, 구매후기를 작성하는 학생들이 작성하지 않는 학생들보다 구매후기의 유용성과 신뢰도, 구매후기의 개수에 따른 영향력을 높게 인식하였다. 의복관여도에 따라서는 고관여의 학생들이 중관여와 저관여의 학생들에 비해 구매후기를 유용하다고 인식하였다. 인터넷 쇼핑몰을 통해 패션제품을 구매 후 불만을 경험한 학생들은 불평행동으로 공행동과 무행동을 주로 하는 것으로 나타났다.

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예상치 못한 가격변화가 소비자의 지출행동에 미치는 영향 (The Effect of Unexpected Price Changes on Consumers′ Purchasing Behaviors)

  • 하환호;현정석
    • 한국유통학회지:유통연구
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    • 제8권2호
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    • pp.41-65
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    • 2003
  • 본 연구에서는 심리적 회계이론을 도입하여 예상된 가격할인(인상)과 예상외 가격할인 (인상)의 지출행동 차이와 심리적 회계과정이 계획된 구매지출에 어떻게 영향을 미치는가를 살펴보았다. 연구 결과를 요약하면 다음과 같다. 소비자들은 예상된 가격할인으로부터 얻은 이득과 예상외 가격할인으로부터 얻은 이득을 다르게 취급하는 것으로 나타났다. 계획된 구매상황에서 두 가지 제품을 함께 구매할 경우, 소비자들은 예상외 가격할인으로부터 얻은 이득을 현행지출계정에 할당하여 즉각적으로 소비하는 것으로 나타났다. 그리고 두 가지 품목을 함께 구매하는 상황에서 한 가지 품목에서만 가격할인을 받았을 경우, 할인 받은 금액을 할인 받지 않은 품목보다는 할인 받은 품목의 구매에 더 많이 지출하는 것으로 나타났다. 소비자들은 가격인상 사실을 점포도착 후에 알게 되는 경우(예상외 가격인상)보다 점포도착 전에 알게 되는 경우(예상된 가격인상)에 보다 기꺼이 계획된 구매를 하게 되는 것으로 나타났다. 마지막으로 본 결과의 실무적 시사점과 한계점에 대해 논의하였다.

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인터넷 쇼핑몰에서의 의류의 충동 구매에 관한 연구 (A Study on the Determinants of Impulse Purchase of Clothing Products in the Internet Shopping Mall)

  • 김수미;이현정
    • 복식문화연구
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    • 제14권6호
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    • pp.917-931
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    • 2006
  • The purpose of this study was to understand impulse buying typology for apparel products in the internet shopping. Also, analysis of influences is conducted to ascertain if a influence exists between factors which are consumer's interior factor & exterior condition, marketing stimulus of internet shopping, and consumer's general behavior in internet shopping and impulse buying typology, after offer fundamental information for internet marketing. As a result of analyzing the relationship between consumers' interior factors and impulse buying, the author found out that consumers' pure impulse buying was much influenced by the timing to buy new clothing, willingness to risk trying new designs and preference for up-to-date designs, and enjoyment derived from the buying itself. As a result of analyzing the relationship between consumers' exterior conditions and impulse buying, the author learned that impulse buying was also influenced by shopping time length, shoppers' mood and sentiments, and budgeting. As a result of analyzing the relationship between marketing stimulus and impulse buying, the author found out that impulse buying was the most influenced by facilitative marketing stimuli. Lastly, as a result of analyzing the relationship between shopping behaviors & socio-demographical variables and impulse buying propensities in Internet shopping malls, the author learned that pure impulse buying, reminder & suggestion impulse buying, and planned impulse buying are influenced by the period and frequency of using Internet shopping malls for clothes, purchase amount, and the time length of the shopping.

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토픽 모델링을 이용한 아웃도어웨어 연구 동향 분석 (Analysis of outdoor-wear research trends using topic modeling)

  • 한기향;이민선
    • 복식문화연구
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    • 제31권1호
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    • pp.53-69
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    • 2023
  • This study aims to analyze research trends regarding outdoor wear. For this purpose, the data-collection period was limited to January 2002-October 2022, and the collection consisted of titles of papers, academic names, abstracts, and publication years from the Research Information Sharing Service (RISS). Frequency analysis was conducted on 227 papers in total to check academic journals and annual trends, and LDA topic-modeling analysis was conducted using 20,964 tokens. Data pre-processing was performed prior to topic-modeling analysis; after that, topic-modeling analysis, core topic derivation, and visualization were performed using a Python algorithm. A total of eight topics were obtained from the comprehensive analysis: experiential marketing and lifestyle, property and evaluation of outdoor wear, design and patterns of outdoor wear, outdoor-wear purchase behavior, color, designs and materials of outdoor wear, promotional strategies for outdoor wear, purchase intention and satisfaction depending on the brand image of outdoor wear, differences in outdoor wear preferences by consumer group. The results of topic-modeling analysis revealed that the topic, which includes a study on the design and material of outdoor wear and the pattern of jackets related to the overall shape, was the highest at 30.9% of the total topics. The next highest topic was also the design and color of outdoor wear, indicating that design-related research was the main research topic in outdoor wear research. It is hoped that analyzing outdoor wear research will help comprehend the research conducted thus far and reveal future directions.

복합상업시설에서의 아동 동반 고객 행태분석을 통한 미아 발생원인 고찰 (A Study on the Causes of Child Loss through Behavioral Analysis of Customers Accompanied with Children in Urban Entertainment Centers)

  • 최재필;최소영;유세원;한규빈
    • 대한건축학회논문집:계획계
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    • 제36권1호
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    • pp.49-60
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    • 2020
  • Although the number of child loss in commercial facilities has been growing recently, the prevention method for child loss are still lacking in the environmental aspect. This research examines the causes of lost child in behavioral aspects in order to develop a guideline to prevent child loss in U.E.C. The observational study on the behaviors of guardians and children was conducted in the U.E.C that is visited by many customers accompanied with children. Then the results of the observational study were marked on the behavioral maps. After analyzing the behavioral maps, the causes of child loss were determined by classifying into behaviors by age and behaviors by functional space. As a result, when guardian is unable to pay attention to child by doing something else such as making a purchase, or an inquiry, child may lose guardian by going towards the interesting factors or playing around. Moreover, if the spaces related to children are located at the node with high pedestrian density and open structure or the environment that is hard for the guardians to watch over their children, it will be easy for guardians to be inattentive to their children, and get separated from each other.

운 경험과 손 씻기의 상호작용이 다양성 추구 행동에 미치는 효과 (The Interaction Effect of Luck Experience and Hand Washing on Variety Seeking Behavior)

  • 양덕모;이국희;이병관
    • 감성과학
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    • 제20권2호
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    • pp.23-32
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    • 2017
  • 기존의 선행연구들에서 사람들의 다양성 추구행동에 미치는 요인들에 많은 관심을 가져왔음에도 불구하고, 행운과 불운 그리고 체화된 인지의 상호작용이 다양성 추구행동에 미치는 효과에 관한 연구는 없었다. 행운과 불운의 경험은 소비자의 정보처리에 영향을 미치며, 손 씻기에 의한 체화된 인지는 행운 불운의 경험을 역전시키는 요인으로 두 요인이 다양성 추구행동에 미치는 효과를 이해하는 것은 소비자의 선택과 제품구매를 포함한 전반적인 소비자 행동연구에 중요한 역할을 할 것이다. 이에 본 연구는 운 경험 (행운 vs. 불운)과 손 씻기 여부 (있음 vs. 없음)의 상호작용이 다양성 추구행동에 미치는 영향을 검증하였다. 참가자들은 행운과 불운을 경험한 후, 손을 씻거나, 씻지 않았고, 떠먹는 요구르트의 맛을 얼마나 다양하게 선택하는지에 대한 과제를 수행하였다. 분석 결과, 운 점화와 손 씻기의 상호작용 효과가 발견되었다. 구체적으로, 행운 조건의 경우, 손을 씻은 참가자와 손을 씻지 않은 참가자의 다양성 추구 행동에는 차이가 없었다. 반면에 불운 조건에서는 손을 씻은 참가자가 손을 씻지 않은 참가자보다 다양성 추구 행동이 더 높게 나타났다. 본 연구의 결과는 소비자심리와 마케팅 분야에 폭넓은 이론적, 실무적 시사점을 줄 것으로 기대한다.

A study on the classification of consumer types based on food safety attitudes: focusing on the Fukushima nuclear accident

  • Baek, Kyung-Mi;Kim, Sounghun;Koo, Seungmo;Gim, Uhn-Soon
    • 농업과학연구
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    • 제45권4호
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    • pp.889-903
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    • 2018
  • The purposes of this study were to classify consumer types and to analyze purchase behavior depending on food safety attitudes related to the Fukushima nuclear accident. Based on the consumer survey data, factor analysis and cluster analysis were done to classify consumer types. Applying factor analysis, six factors with a total variance of 73.4% were extracted from 22 basic variables. The 6 factors were termed 'anxiety from ingesting agricultural and fishery products after the nuclear accident', 'importance of food safety when purchasing food', 'reduced rate of purchases of agricultural and fishery products after the accident', 'importance of food prices', 'socio-demographic characteristics' and 'family composition'. Using cluster analysis, consumers were classified into 5 types using the factor scores of 6 factors. The main results are as follows. For every consumer type, the anxiety about imported agricultural and fishery products was higher than that for domestic products after the nuclear accident. The food safety attitudes of consumers were mainly formed by the socio-demographic characteristics. Consumer types with high-education and high-income responded flexibly to the food safety concerning the accident; especially, the consumer type with a high-income and kids under 19 responded very reasonably to the accident. However, consumer types with a low-income and aged over 50 or less than 30 years were the least responsive to the accident, mainly due to financial restrictions. Thus, we suggest some food safety strategies and policy implications based on consumer type for food safety after the accident.

멀티채널 환경에서 정보탐색채널과 구매채널의 불일치 현상에 관한 연구: 쇼루밍 현상을 중심으로 (Inconsistency between Information Search and Purchase Channels: Focusing on the "Showrooming Phenomenon")

  • 염민선
    • 유통과학연구
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    • 제13권9호
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    • pp.81-93
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    • 2015
  • Purpose - "Showrooming" refers to the phenomenon where a shopper visits a store to see and compare products but makes the purchase online at a lower price. Surveys on showrooming activities at home and abroad indicate that a significant number of consumers pursue showrooming activities. The advent of "showroomers," who engage in buying activities, hovering both on and offline, while selectively choosing sales channels to suit their needs, is powerful enough to erode the borders between channels and bring about seismic changes in the distribution industry. However, surprisingly, there has been no in-depth discussion on showrooming. This study seeks to theoretically investigate what impact personal characteristics have on showrooming preferences and attitudes in a multi-channel environment. Specifically, assumptions have been made that price perception, perceived performance risk, and trust in online shopping not only have a direct impact on showrooming attitudes but also indirectly affect it through the means of contact motivation. Research design, data, and methodology - To test the hypotheses, this study conducted a survey of male and female shoppers, ages 20 through 40s, who live in metropolitan areas, and have actively showroomed fashion items in the last six months. A clothing item usually purchased after a careful decision-making process was chosen as the target product of the study. The survey was conducted between October and November 2014, using a professional survey service provider. A total of 200 surveys were collected, of which 198 were used for analysis. Conceptual model Structural Equation Modeling (SEM) and Amos 18.0 were employed for data analysis and model verification. In addition, following the confirmatory factor analysis and measurement model analysis, the theoretical model that corresponds to the research model was analyzed. Results - Analysis results show that price perception, perceived performance risk, and trust in online shopping have a statistically significant and positive (+) impact on showrooming attitudes. In addition, in terms of the indirect influence of price perception and perceived performance risk on showrooming attitudes through means of contact motivation, price perception had a statistically significant and positive impact on means of contact motivation, whereas perceived performance risk did not have a statistically significant impact on it, with the relevant hypothesis rejected. Conclusions - These analysis results imply that the ultimate goal of consumers is to maximize their shopping benefits by selectively and strategically taking advantage of different channels in a complementary manner. This study presents many implications for distributors to encourage a deep understanding of showrooming consumers who have complicated consumption behaviors and to build channel integration strategies. This study has limitations in theoretical and practical implications. Therefore, subsequent studies need to focus on verifying that showrooming activities are based on reasonable and planned decisions by applying the theory of reasoned or planned behavior. In addition, the scope of the study should expand to include web showrooming, where consumers conduct product research online and purchase offline.