Service quality research has been the subject of service studies for many years. This study is an exploratory study to improve the service quality measurement factor, and the research has been carried out reflecting the nature of the service; relationship quality, interactivity, horizontality, and harmony. Also, among the developed service quality measurement factors, the research model is reconstructed considering the major factors such as environmental quality, result quality, and convenience quality. Relationality and interactivity redesigned the quality factor, which is called interactive quality. The redesigned service quality factors consisted of interaction quality, result quality, environmental quality, convenience quality, harmonious quality, and horizontal quality. Experimental group evaluation was conducted on the quality factors and 18 measurement items were derived. A questionnaire was conducted to verify the validity of the 18 items. As a result of the questionnaire analysis, 6 factors and 15 items among the 18 items of service quality measurement factor were found valid. The six factors for the service quality measurement presented in this study are the results of the early stage research, but they can be used to improve the service quality factor in the future. However, this is significant because it reflects the characteristics of services that are consistent with the service economy. In particular, the horizontal quality and harmony quality factors are new factors not mentioned in the previous studies and need to be verified through further detailed studies. Further research is needed to improve the service quality measurement factors reflecting the nature of services and the characteristics of new services.
Ye, Ki-Hun;Kim, Tae-Hun;Kwon, Young-Seok;Sung, A-Young
Journal of Korean Ophthalmic Optics Society
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v.11
no.4
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pp.323-327
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2006
For this study we research investigated the current situation of packing on the labeling items of domestic spectacle lens and reliability of spectacle lens. We use sample which is three hundred and ninety six spectacle lenses of eight company total. Refractive index of each sample in experiment is 1.55~1.56, 1.60~1.61 and 1.67. The percentage of labeling of A company and B company indicated the percentage of labeling of 80%, but The percentage of labeling of two companies indicated only 52.1% and 56.9% seperately. The most companies indicated comparatively a low marking ratio about packing on the labeling items. The results of difference the value of power which is recorded with the value of power which is measurement showed only small value.
Purpose: The purpose of this study was to develop a measurement tool for a positive nursing organizational culture and to verify its reliability and validity. Methods: A conceptual framework and construct factors were extracted through an extensive literature review and in-depth interviews with nurses. The final version of the preliminary tool for the main survey was confirmed by experts through a content validity test and a preliminary survey of 40 nurses. Subsequently, the final tool was developed using a validity and reliability test containing 43 preliminary items. The final version of the tool was used with 327 hospital nurses in the testing phase for the main survey to assess validity and reliability. Results: From the factor analysis, 4 factors and 26 items were selected. The factors were positive leadership of the nursing unit manager, pursuit of common values, formation of organizational relationships based on trust, and a fair management system. The entire determination coefficient was 67.7%. These factors were verified through convergent, discriminant, and concurrent validity testing. The internal consistency reliability was acceptable (Cronbach's α = .95). Conclusion: Both the validity and reliability of the scale were confirmed demonstrating its utility for measuring positive nursing organizational culture. It is expected to be used for education, research, and practical performance policies regarding the nursing organizational culture.
Journal of the Korean Society of Clothing and Textiles
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v.19
no.5
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pp.790-800
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1995
This study was done to provide basic data for better fittness of infants and children's clothes and to get the developmental aspect of the subjects. The subjects were total 610 infants and children, 302 boys and 308 girls between month 12 to 59. 67 dependent variables were analyzed by the method of Duncan Test as Multiple Range Test among 8 groups anti T-test between male and female of same age groups. Following results were obtained: 1. In Duncan Test of the direct measurement items, the most subjects between group 1 and 8 were significantly different in the majority of dependent varibles, especially in height and length items 2. In Duncan Test of the body indices, as the subjects 'ages are higher, their bodies were balanced with the growth of the girth of their lower body. 3. In T-test, the significant difference between male and female of same month group was appeared mainly from 4th group to 7th group.
The purpose of this study is to analyze lower body types of women and provide information of body improvement of Korean adult female clothing product to ready-made clothes companies. As for the method of this study, it was conducted to measure the parts of the lower body of adult women at the age from 19 to 24 years, to analyze their characteristics and to categorize body types. For study, it was measured 150 female women in Seoul. Data was analyzed by used SPSS/WIN 19.0 Program. The results of this study are as follows. The means of the subjects in their early 20s are 159.8cm in height, 67.0cm in waist circumference, 91.6cm in hip and 52.0kg in weight. As a result of comparison with the $5^{th}$ Korean's human body size on measurement data, 20 items out of 33 items showed significant difference. Factor analysis was executed for 66 body measure and calculation items to draw the body construction factors of the women's lower body in their early 20s and principal component analysis was performed by orthogonal varimax rotation to clarify the measurement of factors and to derive explanatory factors. As result of Cluster analysis, body types' characteristics divide into 3 types. Type1 has tall and fat body form, type2 has shortest and curvy body form and type3 has average height and the most skinny body form.
Journal of the Korean Society of Clothing and Textiles
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v.8
no.1
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pp.57-67
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1984
The purpose of this study is to develop a devided skist Pattern drafting method for Korean Women between the ages of 18$\~$24 on the basis of their physical characteristics which differs from those of other races in its size and figure. The study procednras are as follows : 1, A new devided skirt pattern drafting method is developed based on the results of draping to find the essential measuring items for devided skirt construction, 27 items of KAIST measurement data analysis to establish representative and independent items and fitting tests. 2. To establish fittness and comfort in the new pattern comparing it with in a conventional one, asensory evaluation is applied. According to the statistical analysis of the results of the sensory evaluation, the findings are as followings ; 1. Composite reliability coefficient is 0.68. 2. Qut of 30 items, 25 items for fittness show significant differences (pp$\leqq$0.05, p$\leqq$0.01, P$\leqq$0.001) between the two, with the new pattern better fitted, presenting a pleasing appearance in hormony with the figure and contributing to the wearer's sense of wellbeing. 3. Hip crotch and hem dimensions for comfort show significant differences (p$\leqq$0.05) between the two, with the new pattern more comfortable, but no significant difference is showed between the two in activity variable. 4. The new pattern drafting method is shown in figuke 4.
The purpose of this study was to develop and make the head form by setting the region of the head for detailed measurement of the head to make the type of closely fit hat and typifying the head form of Korean women's with each region of the head based on the measurements of each region of the head according characteristics. A total of 285 Korean women's in the age group of 18 to 35 years old. It were measured through the direct measurement method by selecting 67 measurement items. As a result of the findings obtained from cluster analysis could be classified into 3 type. Type 1($46\%$) is U-shaped form, that is high in head height on sides and circumference is smallest, whose facial region and occiput is flattest of three types. Type 2($22.4\%$) is inverted triangle form, that is flat in head ridge, low in head height on sides and wide in the frontal width. Type 3($31.6\%$) is oval form, that is largest in size, has the projected occiput and is of three-dimensional form.
The study was done to better understand problem behavior in high school students as described in family system theory, which explains the individual’s problem within the family interactions. The purpose of the study 1. To analyze the difference in the parents’ relationship as a couple between the two groups. 2. To analyze the difference in the parent-adolecent relationship between the two groups. 3. To analyze the difference in the family function (cohesion adaptability) between the two groups. The method of the study The staudy subjects consisted of a total of 176 families (528 persons), 109 high school students (End grade) with problem behavior and their parents (problem family group) ,and 69 high school students (same grade) with normal behavior and their parents (normal family group) residing in the Seoul area. Data were gathered from structured, self-reporting qestionaires which included a Couple Relation measurement (95 items) , Parent-Adolescent communication measurement (20 items), Family Cohesion Adaptability Scale (20 items) by DavidH. Olson et al., and a behavior evaluation tool. The results of the study 1. The results as related to the hypothesis were as follows. Hypothesis 1 : “satisfaction within The couple's relationship of the parents of problem family group will be lower than the normal family group was supported significantly(t=3.07, p=.005). Hypothesis 2: “The parent-adolescent relationship of the problem family group will be more negative and problematic than the normal family group” was supported significantly(t=4.06, p=.000). Hypothesis 3: “The family function (cohesion adaptability) of the problem family group will be lower than the normal family group" was supported significantly(t=2.20, p=.022) 2. The results of related analysis were as follows 1) Analysis of a causal relation between the couple’s relationship, the parent-adolescent relationship, family function and adolescent behavior showed that the Above 3 variables influenced adolescent behavior.. In cases where couple’s relation-ship, the parent-adolescent’s relationship, the family function are the better, their adolescent’s behavior is better. 2) Discriminant analysis of the research tool showed The discriminant ability of couple’s relationship tool was 75.57%, the Parent-Adolescent communication tool, 67.05, the family adaptability cohesion tool.67. 61%. In summary, interpersonal relationships in the family subsystems are interactive and their relation influences the behaviors. of adolescents in the family. Therefore, family therapy would be a more effective method than individual therapy, to resolve negative problem for adolscents, and the research tool used in this study are very useful for family system diagnosis and nursing intervention.
Objective : This study is to examine the practical use of clinical observational evaluation of sensory integration therapy and the difficulty and importance of measuring results for each sub-item, and through this, to confirm the usefulness of the application of Artificial Intelligence measurement technology in clinical observational measurement and the need for application. Methods : The questionnaire consisted of the actual use of the sensory integration evaluation tool, the difficulty of measurement for each detailed item of clinical observation, the usefulness of AI measurement technology, the importance of evaluation for each detailed item, and the need for developing AI measurement technology. Results : The detailed items that were difficult to measure during clinical observation were the Finger-to-Nose Test and Postural control (71.0%), followed by Eye movement and Protective Extension Test (67.7%). 83.9% of the study subjects answered that it would be useful to apply AI measurement technology when observing images. Postural control (on the ball) (90.3%) was the highest item that answered that AI measurement technology was needed, followed by Eye movement (83.9%), and Prone Extension and Protective Extension Test (77.4%). Conclusion : The results confirmed the desire of therapists that clinical observation is an important evaluation tool in the field of child occupational therapy in Korea.
The Transactions of the Korean Institute of Electrical Engineers P
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v.67
no.3
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pp.168-174
/
2018
The performance test for 376MW ESS for frequency regulation currently operating in 13 substations is conducted based on the test procedure in the first and second steps. In the first step, components of ESS is moved to the certification authority where the test equipment is located in order to be proceeded with the test. In the second step, the performance test is conducted manually for the ESS equipments installed on site using the movable measurement equipment, and thus it can only be performed on some limited test items and requires a lot of time and manpower. Therefore, mobile test equipment for ESS(MOTES) is being developed that can perform automatically more test items for ESS in the field using the MOTES, and reduce manpower and time. To do this, an algorithm and a prototype of the operating system(MOS) are also being developed that can control MOTES automatically. In this paper, a development of the MOS prototype is introduced and then a simulation is performed to verify the prototype and its algorithm before the field demonstration.
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