• Title/Summary/Keyword: 환자 만족

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Convergence outpatient medical service patient experience research using data mining (데이터마이닝 기법을 이용한 융복합 외래 의료서비스 환자경험조사 연구)

  • Yoo, Jin-Yeong
    • Journal of Digital Convergence
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    • v.18 no.7
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    • pp.299-306
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    • 2020
  • The purpose of this study is to find out specific measures that can help the management strategy of patient-centered medical institutions by conducting research on patient experience surveys of convergence outpatient medical services using data mining techniques according to changes in patient-centered medical culture. Using the raw data of the 2018 Medical Service Experience Survey, 8,843 people over the age of 15 who had patient experience in outpatient medical services were analyzed. Decision tree analysis was performed. The determinants of satisfaction with outpatient medical services patient experience were the doctor's area and patient's rights protection area, and the determinants of intention to recommend outpatient medical services were the doctor's area and facilities comfort. Women evaluated the experience positively in overall satisfaction as compared to men, and those over the age of 60 positively evaluated the overall satisfaction and intention to recommend. It is significant that the outpatient experience decision-making model is presented, and that the doctor's area, patient's rights protection area, and facility comfort are important factors. Long-term research on the 'Medical Service Experience Survey' is needed, and research on the inpatient medical service experience is needed.

과산화 수소를 이용한 치아 미백제의 문제점과 해결방안

  • Park, Gi-Cheol
    • The Journal of the Korean dental association
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    • v.45 no.6 s.457
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    • pp.370-376
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    • 2007
  • "내 치아를 백옥 같이 예쁘게 보이도록 해 주세요!" 라는 환자들의 요청을 만족시키기 위해서 개원 치과의사들이 지난 30여년간 치과진료시에 전 세계적으로 이용하고 있는 과산화 수소가 포함된 각종 치아 미백제의독성에 대한 현실적인 문제점을 지적해 보면서 과학적인 견지에서 현대 분자생물학이나 세포생물학이 제공할 수 있는 해결방안을 제시하고져한다.

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Complications of Shoulder Instability Surgery (견관절 불안정성 수술의 합병증)

  • Gwon, O-Su
    • The Academic Congress of Korean Shoulder and Elbow Society
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    • 2008.11a
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    • pp.118-124
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    • 2008
  • 이상에서 견관절 불안정성의 수술과 관련된 합병증은 매우 다양하며 심각한 합병증을 초래하여 불량한 임상결과를 가져올 수 있으므로 초기 진단에서부터 환자 선정에 세심한 주의를 기울여야 하며 합병증 발생 가능 요인에 대해 충분히 인지하여야 한다. 술자의 지식 및 수기가 수술 성패의 중요한 요인이므로 만족스러운 임상결과를 얻기 위해서는 부단한 노력을 기울여야 할 것으로 생각된다.

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상부 관절순 병변의 최신 지견: 기능적 평가

  • 김승호;하권익;조양범
    • Journal of Korean Orthopaedic Sports Medicine
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    • v.1 no.1
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    • pp.9-14
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    • 2002
  • SLAP 병변의 진단시에는 정상 meniscoid 상부 관절와순과 구분이 중요하다. 병변의 기전은대부분 외 회전손상에 의해 발생하게 되며 불안정한 견관절에서 이차적 안정화 구조물로 작용하게된다. 대부분 이두박근 부하검사법으로 진단할 수 있으며, 봉합나사를 이용한 관절경적 봉합술을 시행하였을 때 투구 동작을 하는 운동 선수를 제외한 대부분의 환자에서 만족스러운 결과를 나타낸다

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Development of a convergence inpatient medical service patient experience management model using data mining (데이터마이닝을 이용한 융복합 입원 의료서비스 환자경험 관리모형 개발)

  • Yoo, Jin-Yeong
    • Journal of Digital Convergence
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    • v.18 no.6
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    • pp.401-409
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    • 2020
  • The purpose of this study is to develop a convergence inpatient medical service patient experience management model(IMSPEMM) that can help in the management strategy of a medical institution to create a patient-centered medical culture. Using the original data from the 2018 Medical Service Experience Survey, 593 people with medical services inpatient(MSI) over the age of 15 were analyzed. By using the decision tree model, we developed a prediction model for overall satisfaction(OS) with the inpatient medical service experience(IMSE) and the intention to recommend patient experience(RI), and were classified into 4 and 7 types. The accuracy of the model was 68.9% and 78.3%. The OS level of IMSE was the nurse area and the hospital room noise management area, and the RI decision factor was the nurse area. It is significant that the IMSPEMM for MSI was presented and confirmed that the nurse area and the noise management area of the hospital room are important factors for the inpatient experience. It is considered that further research is needed to generalize the IMSPEMM.

Various factors influencing on the satisfaction of complete denture wearers (총의치 환자의 만족도에 영향을 미치는 다양한 요인)

  • Byun, Jin-Soo;Cho, Lee-Ra;Kim, Dae-Gon;Huh, Yoon-Hyuk;Park, Chan-Jin
    • Journal of Dental Rehabilitation and Applied Science
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    • v.30 no.1
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    • pp.53-63
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    • 2014
  • Growing of number of elderly populations, which may be caused by improved quality of life and decreased the percentage of mortality. Although there is a declining rate of the edentulous patients, more patients are advancing into older age groups, and the substantial number of edentulous patients are increasing. For these edentulous patients, complete denture cannot substitute natural teeth, but it is a staple prosthetic treatment. Generally, the success of dentures has been evaluated on the basis of whether or not patients comfortable and were able to masticate with their dentures. Acceptance of complete denture is complex for patients and related to psychological factors of patients, physical state, and the technical quality of dentures. In addition to that, many factors influence to satisfaction of patients to the complete dentures. In this review article, evaluate various factors related on satisfaction of denture wearers and methods of evaluate satisfaction.

Satisfaction of Foreign Patients on Hospital Use (외국인 환자의 국내 병원 서비스 이용 만족도)

  • Lee, Hwang;Lee, WonJae;Choi, Kwang-Il
    • The Journal of the Korea Contents Association
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    • v.13 no.9
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    • pp.322-333
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    • 2013
  • This study aimed at analyzing and understanding medical tourism patients' pattern of different countries. For this purpose it followed up the international patients who visited W hospitals for spine treatment for last 3 years. In additon, it proposed key marketing strategies for attraction of more patients in the future. Satisfaction survey for 91 foreigner hospitalized patients were conducted from year 2010 to 2011. Each country of the patients showed slightly different motivations of visiting, consumer pattern and satisfaction of medical and non medical services. The current study analyzed factors, socio-demographic characteristics, purposes of visit, duration of stay in Korea, total number of visits to Korea, companions, plan of care, reasons for choice of W Hospital, expenses for medical care, total cost of staying in Korea. The results of this study showed that patients visited Korea more frequently were more satisfied with the medical care. Patients who planned to use medical care prior to visit Korea were more satisfied. Patients who thought he/she paid reasonable medical cost were more satisfied. Invitation to familiarization tour, clarification of medical cost, and provision of high quality medical care were recommended for the higher satisfaction of foreign patients. Fostering of specialized hospitals were recommended.