• International Area Studies Review
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• v.21 no.1
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• pp.79-96
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• 2017

As Chinese luxury consumption is rapidly expanding and dominant in global luxury market, it becomes very critical to understand Chinese consumers' luxury consumption pattern. Under this circumstance, this study empirically tested the impacts of Chinese consumers' perceived service quality of luxury stores and extended self of luxury on luxury purchasing intention. The result of this study is as follows. First of all, Chinese consumer' perceived service quality of luxury store and extended self of luxury have positive impacts on luxury purchasing intention. However, Chinese consumer' extended self of luxury has partial interaction impact on luxury purchasing intention. From the results, to promote Chinese consumers' luxury consumption, marketers must improve the service quality of luxury store and extended self of luxury. This research not only enrich theoretical knowledge about Chinese consumers' luxury purchase behavior, but also assist marketer to develop luxury marketing strategies in China.

• Management & Information Systems Review
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• v.32 no.5
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• pp.233-260
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• 2013

This study reviewed previous studies about Relationships between Festival Participation and Festival Evaluations. Also relationships among the quality of festival participation and festival evaluation factors identified from previous researches were studied. According to the results in view of the relationship between the quality of festival participation and festival performances, hypotheses about the relationship between physical environment and contents identification and about the one between customer experience awareness and loyalty were rejected. On the other hand, the rest of hypotheses were supported having positive impacts.

• The Journal of the Korea Contents Association
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• v.17 no.6
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• pp.452-469
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• 2017

The purpose of this study is to examine consumer's cognitive, affective and behavioral responses to in-store's servicescapes in restaurant by confirming the effect of service environment factors such as ambient, layout, interior and auditory on perceived service quality and image as cognitive responses, and the effect of perceived service quality and image on affective satisfaction as affective response, and the effect of affective satisfaction on repurchase intention as a behavioral responses. To this end, the research hypothesis was verified by structural equation model analysis using SPSS 21.0 and AMOS 20.0 statistical packages. The results of study are as follows. First, ambient environment, interior environment and auditory environment had significant influence on perceived service quality, but interior environment had no effect. Second, ambient environment and layout environment had a significant influence on the image, while the interior environment and auditory environment had no effect. Third, perceived service quality had a significant effect on emotional satisfaction, but had no effect on image and repurchase intention. Finally, image had a significant effect on emotional satisfaction and repurchase intention. Therefore, the marketing manager of the restaurant will need to plan and implement a service marketing strategy that will increase consumers' visit by enhance the perceived service quality level by improving ambient environment, layout environment and auditory environment, and increase image by improving ambient environment and layout environment.

• Proceedings of the Korean Society for Bio-Environment Control Conference
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• 2004.11a
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• pp.90-102
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• 2004

• Proceedings of the Korean Information Science Society Conference
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• 1999.10c
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• pp.433-435
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• 1999

최근 들어 신시간 멀티미디어를 지원하는 응용들이 증가됨에 따라, 하나의 도메인 내에서의 서비스 품질보장을 지원하기 위한 멀티캐스트 프로토콜에 대한 연구가 증가하고 있다. 그러나 진정한 서비스 품질 보장을 위해서는 도메인간 환경에서의 서비스 품질보장이 이루어져야 한다. 본 논문에서는 도메인간 환경에서 서비스 품질보장 멀티캐스트 트리 구축을 위한 새로움 메커니즘, COINQoS 알고리즘을 제안하였다. 또한 서비스 품질보장을 위한 네트워크 토폴로지 정보 전송을 위하여 기존의 BGP4를 확장한 서비스 품질보장 BGP4를 추가로 제안하였다. COINQoS는 멤버 도메인으로의 경로 설정을 위하여 각 AS들이 자신들이 제공하는 서비스를 몇 개의 클래스로 구분하여 라우팅 정보를 관리하도록 하였고, 통과 도메인에서의 흐름상태 정보의 양을 줄이기 위하여 AS의 출구 노드와 QoS 요구사항을 기반으로 흐름 집단화를 수행하였다.

• Journal of the Korean Society for Library and Information Science
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• v.42 no.3
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• pp.281-299
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• 2008

The research purpose for this paper is adopt the European Customer Satisfaction Index(ECSI) on a survey performed on library users to measure users' satisfaction and loyalty factors. A questionnaire is designed to integrate measurement into the library's management system for visual analysis of what users expect from library. Results from the survey show that users expect more improvement in the library environment and collection of printed publications section. Conclusion from the survey. we were able to make the following suggestions to satisfy user expectations: (1) improve library environment (2) increase collections of printed publications and periodical to meet readers' demands (3) offer more fiendly and helpful user service.

• Journal of Navigation and Port Research
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• v.41 no.6
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• pp.423-436
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• 2017

This study examines the level of port service quality based on $Gr{\ddot{o}}nroos$(1984)'s Two-Dimensional Model: we investigated service-environment quality and service-delivery quality, and added service-product quality as a process quality. This study focused on a service user like a llner, forwarder, shipper, or a logistics firm using port service in the Port of Busan. We investigated relationships among the following vairables: service quality, customer satisfaction and port image; we also analyzed the path coefficients using Smart-PLS 3.0. The results and suggestions of this study are summarized as follows. First, all of the service quality variables influenced customer satisfaction but service-delivery quality didn't have an impact on port image. Secondly, there is correlation between customer satisfaction and port image; customer satisfaction had a positive effect with port image. Lastly, customer satisfaction and port image influenced the Relation Continuity Intention.

• Proceedings of the Korean Institute of Industrial Safety Conference
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• 2003.10a
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• pp.424-430
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• 2003

우리나라의 경우 90년대 이전까지만 해도 기업의 관심은 생산성 향상과 품질이 주된 관심사 였고, 환경이나 안전보건에 대한 관심은 크지 않았다. 그러나 지금은 기업경쟁력과 생존이라는 새로운 경쟁체재로 제품의 가격이나 품질면에서 제품의 환경, 안전을 고려하지 않으면 안 되는 중요한 시점에 와있다.(중략)

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2014.10a
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• pp.277-279
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• 2014

TEQC는 인공위성으로부터 수신한 데이터를 편집, 품질검사, 포맷변환하기 위한 소프트웨어이다. TEQC 품질검사를 사용하면 여러 결과파일이 생성되는데 이를 활용하여 DGPS기준국 전파수신 환경을 분석하였다. 특히 방위각, 앙각에 따른 장애물의 여부를 가능하다.

• Magazine of the Korea Concrete Institute
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• v.14 no.4
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• pp.14-21
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• 2002

국내에서 시공되는 콘크리트 구조물의 대부분은 레미콘(ready-mixed concrete)으로 시공되고 있기 때문에 레미콘의 품질관리(quality control) 및 품질확보(quality security)는 곧 콘크리트 구조물의 품질과 내구성의 확보를 위해 매우 중요한 사항이다. 최근 콘크리트 구조물의 잦은 사고로 인해 콘크리트의 품질문제가 사회문제로 나타나고 있으며 이에 대비한 콘크리트 품질보증 시스템의 확립이 시급한 실정이다. 그러나 레미콘의 품질환경은 원재료의 품질저하, 레미콘 운반시간의 증대 및 기술개발의 미흡 등 주변여건이 좋은 편은 아니며 레미콘 산업도 경쟁시대에 돌입하면서 레미콘 품질이나 기술우위의 시대로 변화되고 있다.(중략)