• Title/Summary/Keyword: 품질문화

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The Effects of the Activities of Quality Management on Business Performance for Start-ups (품질경영활동이 창업기업의 경영성과에 미치는 영향)

  • Kwak, Seung Hyun;Lee, Won Il
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.9 no.2
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    • pp.147-161
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    • 2014
  • This paper's purposes is to study the effects of the strategic support of top management, the activities of quality management, the quality-oriented culture and the organizational citizenship behavior on business performance for Start-ups. In order to settle quality management activitiesa successfully in start-up companies, Concern and support of Top manangement for the quality is important. Although Top management's commitment to a strong, According to the employee's attitude, the quality performance of company may be much different. the quality performance of company that acceptace attitude for quality management is excellent will increase. And business performance will be affected positively. Also when the company has any problems with the quality, the employee's will trying to solve the problem voluntarily is the important factor for business performance. Through this study, the following statistically significant conclusions were drawn. First, If top management supports the resource strategically for the activation of the quality management, The quality and business performance of start-ups will be improved. Second, If the quality management is activated, The quality and business performance of start-ups will be improved. Third, if quality-oriented culture is matured, the quality and business performance of start-ups will be improved. Fourth, if the level of organizational citizenship behavior is getting higher, the quality performance of start-ups will be improved. Fifth, the quality performance has a mediation effect on the relationship between the quality management and business performance. So when strategic support of Top management, quality management, quality-orented culture and OCB are activated in the organization, the quality performance will be higher than before, so that the business performance will be higher too. To improve the quality performance and business performance in start ups, It is needed to understand the quality management in organization, to implement the quality management constantly. And top management should supports the resource strategically and the employee has to do his best to form quality-oriented culture in the company.

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Understanding the Perceptions and Service Quality of Korean Foods : A Comparative Cross-cultural Study of International Tourists Visiting Korea (한국음식에 대한 인식과 서비스품질의 차이 : 방한 외국인 관광객 비교문화연구)

  • Lee, Soo-Jin;Lee, Kyung-Hee
    • The Journal of the Korea Contents Association
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    • v.11 no.10
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    • pp.467-478
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    • 2011
  • This study examines international tourists 'perceived images and service quality of Korean foods. A survey was conducted to international tourists(Chinese, Japanese, American) visiting Korea. The results of study show that there is a significant difference in several attributes of Korean traditional foods as perceived by international tourists along their nationality. Particularly, American tourists tend to highly evaluate Korean foods as ones good for health. The perceived attractiveness of Korean foods in terms of color and shape is higher for Chinese and Americans than Japanese. A distinct difference is also found in the importance and performance attributes of perceived quality of Korean foods by the nationality of tourists. The results of IPA for the perceived quality of Korean traditional foods show that the restaurant facility and atmosphere are identified as the ones that need to be improved across all the tourists.

The Impact of Geographical Indication on the Promotion of Cultural Industry of a Region : A Case Study of Boseong Green Tea (지리적 표시제 도입이 지역 문화산업 진흥에 미치는 영향 -보성녹차를 사례로-)

  • Suh, Jeong-Wook
    • Journal of the Korean association of regional geographers
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    • v.12 no.2
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    • pp.229-244
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    • 2006
  • Geographical indications are signs which identify a good as originating in the territory of a specific country, region, or locality, where the quality, reputation or other characteristics of the product is essentially attributable to its geographical origin. Korea has implemented geographical indication system through its Agricultural Product Quality Control Act since 1999. This research analyzes the impacts and implications of geographical indications on a particular cultural industry in a region using a case study of Boseong green tea which is the first product that was officially registered as a geographical indication in Korea. The results show that the geographical indication has contributed to the promotion of green tea industry in Boseong not only through increase of production but also through development of tourism. The implication is that a geographical indication can be used as an effective method to cope with trade liberalization in terms of agricultural policy. Another implication is that a geographical indication provides an efficient tool for place marketing.

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A Proposal of a Quality Model for Cultural Heritage Archive Portals (문화유산기관의 아카이브 포탈 평가모델 구축을 위한 이론적 고찰)

  • Heo, Misook
    • Journal of Korean Society of Archives and Records Management
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    • v.11 no.1
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    • pp.231-252
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    • 2011
  • User needs and their usage motivations are critical components of web portal success, yet limited studies have been conducted with the constituents of good cultural heritage archive portals from the user perspective. This study proposes a quality assessment model from the user perspective. To overcome the intrinsic biases, the triangulation approach was chosen for building a research model. The proposed research model adapts three existing web portal quality models: service quality model, data quality model, and technology acceptance model. A 99-item instrument is suggested to investigate the proposed model. In the next phase of research, the instrument will be tested for its construct validity, and the research model will be empirically tested.

Influence of Sociocultural Services on Brand Image and Loyalty of Cafe (카페의 브랜드 이미지와 충성도에 대한 사회문화성서비스 영향)

  • Kim, Yeon Jong;Seol, Byung Moon;Mun, Hee Jung
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.12 no.5
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    • pp.163-175
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    • 2017
  • The purpose of this study is to find out how to improve the brand image and loyalty of cafe by recognizing that social culture of middle school cafe, which is an important service quality in cafe establishment, emerges as a main characteristic of new coffee business. First, reliability, confidentness, professionalism, accessibility, and socio - culturality of the service quality of coffee specialty shops improve brand image. Confidence and professionalism play an important role in enhancing brand loyalty, and brand image has a significant effect on brand loyalty. Respectively, Among the service quality, social culture has a strong influence on brand image but it is not a direct influence on brand loyalty. Second, in the relationship between brand loyalty of coffee service quality, brand image shows full mediation effect on reliability, partial mediation effect on confidence, professionalism, accessibility, socialcultural property, and mediation effect on response and empathy. Third, as a result of analyzing the moderating effects of coffee shop types on the relationship between service quality and brand image of coffee specialty shops, reliability, confidentiality, and accessibility are positive factors in the nationwide franchise. On the other hand, in the private $caf{\acute{e}}$, professionalism and socio-culturality are the main factors for improving the brand image. In the case of the local franchise, similar to the franchise in the country, the improvement of service quality for responsiveness and professionalism is a positive factor Respectively. As a result, nationwide franchise $caf{\acute{e}}s$ have priority in enhancing brand image and brand loyalty through accessibility and assurance of service quality. On the other hand, in case of local franchise $caf{\acute{e}}$, it can be seen that the service quality is enhanced and the brand image and brand loyalty can be further improved through service professionalism and accessibility. On the other hand, regional cafes are more important than national franchises or local franchise cafes, and a strategy to enhance customer loyalty is needed through service strategies emphasizing socio - cultural aspects.

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품질혁신의 필요성

  • Gong, Jin-Ho
    • 프린팅코리아
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    • s.23
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    • pp.86-88
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    • 2004
  • 품질관리. 통상 우리들이 '품질관리'라고 하는 것은 만들어진 제품의 양, 불량을 구분하여 불량품을 가려내는 것을 말한다. 그러나 이미 만들어진 불량을 선별해 내는 것만으로는 그로 인하여 고객으로부터 제기될 수 있는 불만을 어느 정도 완화시킬 수는 있겠지만, 그 제품에 투입된 원가는 이미 어찌할 수 없는 단계인 것이 대부분이다. 회사로서는 손실을 감수할 수밖에 없으며, 그러한 일이 지속적으로 발생한다는 것은 제품의 제조원가를 상승시키게 되고, 회사의 경쟁력 감소의 주요한 원인이 될 것이다.

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전기품질향상 삼무운동

  • 정준석
    • JOURNAL OF ELECTRICAL WORLD
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    • no.2 s.206
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    • pp.2-6
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    • 1994
  • 상공자원부에서는 산업의 원동력이자 국민생활의 기본 에너지인 전기의 품질을 최고급 수준으로 향상시켜 산업의 경쟁력을 뒷받침하고, 국민 모두가 밝고 풍요로운 문화생활을 향유하는데 불편이 없도록 하기 위해서 전기품질향상 三無運動(무정전, 무변전압, 무변주파수) 계획을 수립하고, 이 운동에 대한 전력산업 관계자 여러분의 적극적인 참여와 국민 모두의 협조를 바라는 뜻에서 그 계획을 소개하고자 한다.

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줌인 - 불황을 이기는 '2013 대표 아이템' 캐논코리아, 작업량.시간.일관된 고품질 Oce VarioPrint 135

  • Jo, Gap-Jun
    • 프린팅코리아
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    • v.12 no.3
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    • pp.92-93
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    • 2013
  • 작업량과 시간, 기계를 뛰어넘어 수만 번의 출력에도 일관적인 고품질의 인쇄를 유지하는 '오세 다이렉트 프레스' 는 사용자의 신뢰를 얻기에 충분하다. 가변 데이터 처리를 통해 기존 출력 방식의 LED, 정착 온도, 습도, 정전하, 디벨로퍼와 폐토너의 영향을 받지 않는 안정성과 컬이 없는 일관성 있는 출력품질은 오세의 타협 없는 자부심이 낳은 결과다.

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Examination of Organizational Communication and Culture as a Moderator of the Relationship between Job Satisfaction and Organizational Performance (직무 만족과 조직 성과의 관계 탐색 : 조직 커뮤니케이션과 조직 문화의 조절 효과)

  • Lee, Gunhyuk
    • The Journal of the Korea Contents Association
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    • v.13 no.4
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    • pp.376-388
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    • 2013
  • This study investigated the role of organizational communication, culture and trust as a moderator of the organizational performance(the growth of production and quality improvement) and job satisfaction. Using data collected from 248 workers at 128 establishments in Changwon industrial complex, morderated regression analyses explored the proposed model. As a result, communication activity and organizational trust was found negatively to moderate the relationship between job satisfaction and quality improvement/the growth of production. And organizational culture was found positively to moderate the relationship between satisfaction and quality improvement. Implications of these findings were discussed.

서면인터뷰 - 아모스 이켈슨 크레오 CEO

  • Yun, Jae-Ho
    • 프린팅코리아
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    • s.27
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    • pp.156-157
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    • 2004
  • 최근 오프셋용 CTP는 물론, 플렉소용 CTP의 품질이 비약적으로 발전한 것에 비례하여 플렉소 인쇄분야의 기술도 발전, 오프셋에 가까운 인쇄품질을 구현할 수 있게 되었다. 이에 본지에서는 최근 인쇄업계의 동향에 대해 크레오 본사 CEO인 아모스 미켈슨과 서면 인터뷰를 실시, 게재한다.

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