• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.10a
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• pp.467-471
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• 2004

치열한 경쟁사회에서 고객 만족도를 높이기 위해서 고객관계관리(CRM: Customer Relationship Management)개념이 대두되고 있으며, CRM의 효과적인 수행을 위해서는 기업이 행하고 있는 고객서비스에 대한 정확한 평가가 중요하다. 여러 지표를 모두 고려하는 전략을 세우는 것은 현실적으로 불가능 하기 때문에 지표간의 개선 우선순위와 개선 폭, 개선방향을 결정할 수 있는 정보가 필요하다. 본 논문에서는 고객서비스를 평가하는 경우, 고객이 각 서비스 품질지표에 대해 느끼고 있는 중요도와 현황 및 속성에 대해 종합적인 분석을 위해 수정된 Kano 모델에 근거한 중요도-성과분석 방법론을 제시하고자 한다. 응답의 모호성으로 인한 문제점을 최소화하고자 퍼지기법을 이용하였다. 방법론의 검증을 위해서 K사의 이동통신 서비스에 대해 20대의 남녀 대학생 27명을 대상으로 사례연구를 실시하였다.

• Journal of Korean Library and Information Science Society
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• v.41 no.1
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• pp.255-272
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• 2010

This paper aims to describe the measurement and improvement of academic library service quality by ISA (Importance-Satisfaction Analysis). This research established service quality model on based LibQUAL+(R). It consisted of 18 items that formed three dimensions, affect of service quality, information control quality, and library as place quality. To execute this research, the service quality according the users' importance and satisfaction of library service is measured through Gaps model and ISA. The data for this case study was collected through the survey conducted the users of the H University library. By applying SPSS 17.0 and Excel 2007, the final 113 surveys were used for analysis.

• Journal of Navigation and Port Research
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• v.46 no.6
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• pp.530-537
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• 2022

Tug services are essential services to ensure port safety. However, due to the relatively low barrier to entry into the tug service market, the number of service companies has increased, which has led to growing concerns about excessive competition among companies and poor service quality. To solve these problems, it is necessary to prepare a service quality evaluation system, but full-fledged implementation remains far away. The purpose of this study is to develop a tug service quality evaluation model that can be practically applied. To this end, an evaluation model consisting of two major categories, eight middle categories, and 25 detailed evaluation indicators was developed through a literature review, case studies, and expert interviews. AHP analysis is also conducted to derive the relative importance of the evaluation items. As a result of the analysis, it was found that the weight of user satisfaction was higher than that of management evaluation. In addition, the weights for each detailed indicator of management evaluation were in descending order of facility management, company management, and financial soundness, and it was analyzed that the management of facilities directly used for services was important. User satisfaction is in descending order of safety, punctuality, service satisfaction convenience, and transparency. These results show that securing safety is a top priority, and that the inherent quality of services such as safety and punctuality is more urgent than those of the convenience and transparency of the process in terms of providing preliminary services.

• Korean Journal of Construction Engineering and Management
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• v.16 no.2
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• pp.21-28
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• 2015

Construction defects are major components that result in cost overruns and schedule delays in construction projects. There have been extensive research efforts to investigate the cause of defects. However, little effort has been devoted to analyze correlation among various reasons of construction defects while a defect is not usually an outcome of a single cause, but rather occurs when several interrelated causes combine. Based on this recognition, this paper analyzes 831 nonconformity reports collected from 30 construction projects in Korea from 2011 to 2014. The correlation analysis revealed that a significant portion of construction defects occurred in the procurement and construction phase and as the pattern of function defect and installation defect. Triggered by human error, defective material and faulty method, these defects are treated by conccession, repair, rework that can significantly lower the cost and schedule performance. This paper is significant in terms of providing a theoretical basis for analyzing correlation among various reasons of construction defects and quantitative measures for establishing effective defect prevention strategies.

• Food Science of Animal Resources
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• v.22 no.1
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• pp.50-54
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• 2002

The aim of this work to determine the formation of lactulose during heat treatment process as a contribution to the estabilishment of limits of chemical indicators for different types of heat processed milk and analyze of lactulose for the reconstituted milk added samples. The HTST(75$\^{C}$/15s) and UHT(130$\^{C}$/2∼3s) treatment realized with a pilot plant and heat-treated samples were stroed at 4, 10, 30$\^{C}$ for 4 weeks. Changes in lactulose was evaluated at 7 days intervals. The other heat treatment was sealed in glass tube and heated at 75$\^{C}$ for 10 to 120s and heated at 130$\^{C}$ for 2 to 60s in a thermostatically controlled constant temperature bath of glycerol. The reconstituted milk was made with full fat dry milk that reconstituted with deionized water to 10% total solid, and was added to milk at 10, 20, 30% respectively. The samples processed with a HTST pilot plant showed that lactulose was contained at 1.47∼1.52mg/10()ml and 8.19 ∼8.32mg/100ml for UHT-treated samples. Changes in the lactulose content of heat-treated samples during storage at 4 and 10$\^{C}$ for 4 weeks caused a slight increase, however a noticeable increase was observed at 30$\^{C}$ for 4 week. The glass tube samples showed that high correlations between relative increase in content of lactulose and increasing processing times(75$\^{C}$ : r = 0.986, 130$\^{C}$ : r = 0.987, respectively). Added with reconstituted milk would cause a increase of the lactulose content linear with increasing addition amount(r = 0.982). This results observed for lactulose in commercial milk samples would applied to the detection of chemical changes during heat treatment and illegal use of reconstituted milk.

• Korean Journal of Construction Engineering and Management
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• v.23 no.6
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• pp.65-75
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• 2022

As performance measurement is important for systematic management, the key indicators for performance measurement have been consistently researched in the construction industry. However, there are only a few cases in which performance measurement is performed because it requires strenuous efforts to collect data for measurement. Unlike the public sector, which has been collecting project data through laws, the private sector has very little data to measure performance. In contrast, supervision work concerns important data necessary for the performance management on building construction sites in accordance with the Building Act. Therefore, in this study, we used the data from supervisory reports to measure the performance of private building projects. First, we derived 6 performance areas and 15 indicators through a few rounds of expert group discussions and 2 surveys. Then, we identified the performance indicators with high feasibility of data collection and computed their degree of significance via the analytic hierarchy process. It is expected that the performance indicators and their computational processes derived in this study can be used to systematically measure the performance and aid the speedy diagnosis of private building construction sites.

• Journal of Cadastre & Land InformatiX
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• v.50 no.2
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• pp.221-235
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• 2020

The development and utilization of underground spaces are increasing as the use of land based on ground surface became limited due to rapid urbanization triggered by population growth and industrialization. Despite its merit of efficient use of limited land and space, it may contribute to occurrence of various disasters such as sinkholes and damage to underground facilities. After the sinkholes formed and occurred across the country in 2014, there has been an effort to establish Underground Space Integration Map containing 15 types of underground information. Still, there is an increasing demand to improve the quality of underground information stemmed from continuation of such events including the rupture of the hot water pipe in Goyang-si and the fire in the KT site in Ahyeon-dong, Seoul. Hereby, with the aim to improve the quality of Underground Space Integration Map, this study analyzes quality standards, regulations, and guidelines related to spatial data to improve quality inspection standards and methods included in the production rules for the Underground Space Integration Map. In particular, it suggests improvement plan for data quality management for pipe-type underground facilities, known as lifelines, which are essential part of daily life of the citizens, and the largest cause for accidents according to 15 types of underground information managed through the Underground Space Integration Map.

• Journal of the Korean Geotechnical Society
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• v.39 no.11
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• pp.85-95
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• 2023

This study implemented intelligent compaction technology at the construction site of the AY Highway in Gyeonggi Province, with a focus on obtaining the representative intelligent compaction value, CMV. The target CMV for quality control was established through trial construction, and the validation of the compaction quality control process based on intelligent compaction was conducted. The optimal approach for determining the target CMV was confirmed to be through linear regression of the average CMV measured within a 5-m radius from the plate load testing location. Upon assessing compaction quality against the target CMV, it was observed that the quality criteria outlined in the domestic intelligent compaction standard were met. However, the criteria outlined in Austria and the United States were not satisfied. Notably, indicators related to the variability of compaction quality did not meet the specified criteria, suggesting a stringent standard compared to the observed variability of CMV, ranging from 17% to 55%. Consequently, it is recommended to conduct additional field tests to further validate the compaction quality control process based on intelligent compaction. This will aid in confirming and enhancing the appropriateness of the regulations stipulated in each standard.

• Journal of the Korean GEO-environmental Society
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• v.5 no.4
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• pp.73-79
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• 2004

Mountain side ditch is constructed at the top of cutting slopes around road and it drains the surface water that flowed from upper part. Mountain side ditch is constructed to keep away the influx of the surface water into cutting faces. However, if Mountain side ditch is constructed on the top of cutting slopes, it is cause of trouble. For example, difficulty of quality control and lack of drainage faculty. Therefore, the faculty and establishment propriety of mountain side ditch are evaluated seriously, according to the condition of ground, topography and rainfall in this paper. Results from the study for the numerical analysis of effect of mountain side ditch indicate that safety factor is enlarged about 3% at rainfall.

• Proceedings of the KSR Conference
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• 2008.06a
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• pp.65-70
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• 2008

This study aims to assess the field application of camber estimation for PC beams in the railroad bridge. Properties of two real-scaled PC beams were investigated by measuring material characteristics and sectional deformation of PC beams during tensioning procedure. The test results indicate that camber deflection was effectively predicted using the simplified analytical model. However, it is also emphasized that consideration on field conditions is required for reliable camber prediction.