• Proceedings of Korean Society of Archives and Records Management
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• 2019.05a
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• pp.35-41
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• 2019

Providing efficient recording information services has become vital in a utilization-oriented records management environment and further increasing the importance of the quality of the services offered. This study is a preliminary study to propose improvement measures by applying Quality Function Development (QFD), a quality control method, to the National Archives of Korea (NAK) and Records Information Service. The quality dimensions of the recording information service were analyzed, and specific user requirements were derived. Through this process, the user requirements' questionnaire was developed, reflecting the characteristics of the NAK, and the application model of QFD was designed based on its prior study. Based on the QFD application model proposed, the results obtained by performing the QFD step by step can be expressed in House of Quality (HoQ), which can be used as a basis for service design.

• Journal of Aerospace System Engineering
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• v.17 no.6
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• pp.118-126
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• 2023

Most of the aerospace industries establish the SAE AS9100 Quality Management System, and acquire commercial certification by the 3rd party. Nevertheless, they repeatably have to cope with similar quality system evaluation by the airworthiness authority for the production certificate, parts manufacturer approval, and technical standard order authorization in accordance with the applicable regulations. The current quality system evaluation criteria of the airworthiness authority could be recommended for reforms in order to reduce duplication and correspond to the industrial development and environmental changes. In this paper, we propose measures to reform the authority's evaluation criteria through comparative analysis among the IAQG SAE AS9100, the FAA quality system codes, and the MOLIT ACSEP requirements.

• Korean Journal of Construction Engineering and Management
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• v.3 no.3 s.11
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• pp.75-83
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• 2002

Korea government established a domestic quality management system under the Law for Construction Technology Management, which was revised in 1997. This Law prescribes that the owner has to assign quality management cost into the construction project budget However, there are some conflicts among internal regulations and prescriptions on the scope of quality management engineer's roles was not specific. In order to overcome these limitations, this research identifies proper scope of quality management engineer's roles and suggests an approach for an improved estimating guideline for construction quality management cost.

• Journal of agriculture & life science
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• v.45 no.6
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• pp.291-301
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• 2011

This study is based on the diagnosis process on agricultural production cost survey, which is one of the most representative public statistics of agricultural sector in Korea. The diagnosis were performed by employing the quantitative and qualitative approaches with the official guideline provided by the Ministry of Statistics. The various results were produced from the aspects of exactness, relevance, timeliness, accessibility, and comparability, which were based on the qualitative approaches including focus group interview (FGI) with professional users. The results from statistical portfolio analysis implies that the first priority to improve the statistics is given to 'satisfaction level corresponding to user cost' and 'offering sufficient explanation'. The comprehensive results, discussed with the administrative office, are summarized into the following two major points. First, classification of the detailed items should be improved to avoid users' confusion. However, the re-classification need to be professionally reviewed with the relevant administrative office such as Rural Development Administration, producing similar statistics. Second, the KOSIS system is found to be constantly upgraded to improve the users' convenience.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.29 no.2B
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• pp.250-262
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• 2004

In IPv6 environment, the Internet Telephony, VoD(Video on Demand) and high capacity file exchange service will be more increased than IPv4. Therefore, the strict guarantee of QoS based on End-to-End and differentiated quality control schemes are simultaneously required. This paper proposes the flow control schemes on IPv6 network that the traffic is identified by flow and the QoS of multi-service is improved by QoS information in IPv6 hop-by-hop option header. The object of flow control includes not only non-default QoS traffic, which uses the flow label, but also best-effort or encrypted traffic. Therefore, the guarantee of real-time service is strengthened and the flow, which abuses unnecessarily the network resources, is effectively controlled. Also, this paper proposes the mapping scheme between the flow and MPLS by reflecting the minimum change of the existed network resource and the status of backbone network of ISP(Internet Service Provider). In the simulation result, It is shown that the proposed scheme is effective in the side of QoS on real-time services and utilization of backbone resources.

• Journal of Digital Convergence
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• v.10 no.1
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• pp.21-28
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• 2012

E-participation is the term referring to the use of information and communication technologies to political participation by enabling citizens to connect with one another. Because e-participation systems are already constructed and operated, continuous usage is regarded as a major concern for successful e-participation. E-participation systems should guarantee ease of use, user satisfaction, and high quality. In addition, measuring the quality of e-participation systems will provide a useful strategy. This paper suggests a methodology for measuring quality of experience of the e-participation system and computing the quality score. We apply two concepts of usability measurement method and quality of experience that are most suitable. We provide the target of measurement,, the construct of quality of experience, the method of experiment and analysis of data, and the scoring method of quality of experience.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.1
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• pp.95-117
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• 2006

The research purpose for this study is to evaluate the quality of the KOLIS-NET DB which builded bibliographic data of the holding collections of nationwide public libraries. The quality evaluation of the KOLIS-NET DB was inspired by the successful experience from researches precedent and tried to approach the case study focuses on six quality dimensions : coverage, duplication. currentness. accuracy, consistency completeness. The study verified comprehensively the quality of the KOLIS-NET DB through a quality evaluation model and analyzed the factors causing such inferior and substandard bibliographic records in the KOLIS-NET DB. Based on the results of the quality evaluation, the quality improvements of the KOLIS-NET DB was suggested.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.22 no.6
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• pp.167-178
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• 2021

Since 2014, the quality level survey of the defense industry has been carried out annually. The need for this was felt as the quality control policy was inadequately reflected in the survey results. In this study, to secure valid and reliable data, the quality level survey measurement indicators and questionnaires used previously were analyzed and developed as customized papers according to the size of the company. The questionnaire index was simplified through the elimination of unnecessary and redundant items to improve the response rate and reliability. In addition, a comprehensive score was computed based on the improvement index so that the result of the quantitative quality level survey could be calculated. Through this, it was possible to determine the quality level attained by the defense industry. Through the quality level survey, we intend to secure data that can analyze the quality management environment to maintain quality levels of the defense industry and identify ways to establish mid-to-long-term quality management strategies and improve systems to enhance the quality level of the defense industry in the future.

• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.383-389
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• 2003

정보시스템의 효과적인 개발 및 운영을 지원하기 위한 활동에는 품질 보증, 감리 등이 있다. 이중에서 감리는 정보시스템의 전체 개발 수명주기에 걸쳐서 시스템의 품질을 개선시키기 위한 핵심활동이라고 할 수 있다. 현재 공공 정보시스템 감리는 기존의 정보시스템감리기준(정보통신부고시제1999-104호)를 활용하여 수행하고 있지만, 감리영역이나 점검사항이 현재 IT 환경과 맞지 않고 실제 감리에 적용하기 어렵다. 또한, 정보시스템 개발수명주기에 걸쳐서 감리를 수행해야함에도 불구하고, 현실은 그렇지 않으며 수명주기별 감리기준도 명확하지가 않다. 본 연구에서는 ISACA(Information Systems Audit and Control Association)의 COBIT(Control Objectives for Information and related Technology)와 IT 관련 국제 표준들을 벤치마킹하여 정보시스템 감리프레임워크를 제시하였고, 이의 운영 및 활용 방안을 제안하였다.

• Journal of the Korean Society for information Management
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• v.32 no.3
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• pp.131-154
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• 2015

Users tend to perceive differently the service quality of library depending on the advance of digital information technologies. It is necessary to analyze the cumulative results of LibQUAL+ in order to identify the suggestions for improvement of library services. This study aims to comparatively analyze the results of LibQUAL+ and demonstrate the trends and changes for the services of university library. To achieve the purpose of this study, two university libraries were selected for analysis. The library of McGill University in Canada was selected with the six years' results of LibQUAL+. Another library located in Seoul was selected with the 2012 result of LibQUAL+ and a new LibQUAL+ in 20015 was conducted for this study. The results were analyzed with three dimensions and 22 items in terms of circular chart, bar chart, and graph. Findings of this study indicated that there were substantial differences in terms of years of LibQUAL+ survey and user groups with undergraduate/graduate students in three dimensions. In particular, the results of A library showed that users were likely to expect more from the university library, but they perceived low service quality. In addition, there was found considerable differences among users groups in terms of undergraduate and graduate students. The improvements for library services need to focus on three dimensions such as staff, resources, and facilities as well as customized services for individual user groups.