• Title/Summary/Keyword: 통합 만족도

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A Study on Integrated Operation of Securities Branch and Customer Center: Focusing on Integrated Operation of IPT and IPCC (증권사 영업점과 고객센터 통합운영에 관한 연구: IPT와 IPCC 통합운영을 중심으로)

  • Jo, Jae-Hyun;Cheong, Ki-Ju
    • Information Systems Review
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    • v.17 no.2
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    • pp.29-48
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    • 2015
  • This study proposes an integrated operational model of branches with customer center at stock brokerage firms and suggests ways to improve existing systems. This suggested integrated model of branches and customer centers can increase customer satisfaction and customer values for the specific services at each channel. This integrated model also enables customers to make transactions at a desired specific time, make it possible to inquire whatever the customer wished to ask, and select desired contact channels. In addition, the firms can bring in improved effectiveness of internal resources by integrating all the resources the firm has. Personal resources and system resources are distributed by the characteristics of channels that can be selected by the customers. Then agents also can provide more speedy and accurate responses to the engaged customer interactions matching to his/her job in charge. Also, the model makes it possible to collect the latest customer and transaction information at the moment of each interactions, by which the firm can provide customized services specifically tailed to each customers' preferences. However, systematic interactions between branches and customer center, and completed system should be equipped with in order to provide the highest quality services.

A Study on the Development and Application of Inclusive Dental Hygiene Practice Model (통합 치위생 실습모형 개발 및 적용에 관한 연구)

  • Park, In-Suk;Woo, Seung-Hee;Choi, Mi-hye
    • Journal of dental hygiene science
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    • v.10 no.3
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    • pp.155-160
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    • 2010
  • The purpose of this study was to develop an inclusive dental hygiene practice model in an effort to stir up the self-directed learning of learners to boost their problem-solving skills and ability of providing inclusive personal oral health care in a systematic and efficient manner. The subjects in this study were 41 dental hygiene students who were in their second year in C college located in South Jeolla Province as of 2009. An inclusive dental hygiene practice was implemented during a 15-week period of time from August 31 to December 7, 2009, and a self-administered survey was conducted before and after that by using the same questionnaires. Whether there were any differences between before and after the application of the inclusive dental hygiene practice model was checked, and there was improvement in all the learning motivation, self-directed learning capabilities and satisfaction level. Concerning the relationship of academic standing to changes in learning motivation, self-directed learning capabilities and satisfaction level, the inclusive dental hygiene practice model brought more favorable changes to the students in the lower tiers. The inclusive dental hygiene model should be applied to not only practical courses but theoretical ones so that learners could make progress both in theory and practice, and evaluation tools geared toward assessing their academic achievement and practical abilities should be developed.

A Development of Metadata Integration Management System for Serious Game (기능성게임 메타데이터 통합관리시스템 개발)

  • Yoon, Seon-Jeong
    • Journal of the Korea Society of Computer and Information
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    • v.18 no.4
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    • pp.57-64
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    • 2013
  • During the past 10 years, serious game industry has been growing steadily. But the system which could stably and reliably provide metadata information and quality information related to serious game remained unexploited. Existing systems only support the basic management functions of metadata search centered. Therefore, we have developed an integrated system to manage the quality information of serious game as well as to improve the inconvenient details of the existing systems. And we designed quality evaluation elements and quality information supply-methods, and linked up them to the system. Furthermore, we conducted user's satisfaction assessment survey on the use of the system. The advantage of the system is that the system provide a lot of useful information for general users and developers, and support a tool to manage all information related to serious game by easy and convenient method for managers.

The Parent Educational Program With a Sensory Integration Approach for Developmental Disabilities (감각통합치료적 접근에서의 부모교육 프로그램의 만족도)

  • Kim, Kyeong-Mi;Chang, Moon-Young;Ahn, Duck-Hyun
    • The Journal of Korean Academy of Sensory Integration
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    • v.3 no.1
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    • pp.67-77
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    • 2005
  • Objective : The purpose of this paper was to suggest a model of the parent educational program with a sensory integration approach for developmental disabilities. Methods : A questionnaire survey were conducted to investigate the needs of the parent educational program and the satisfaction on after of the parent educational program with sensory integration for developmental disabilities. The parent educational program was completed by 8 mothers and each one children with developmental disabilities ranging in age from five to six years for five weeks. The parent educational program with sensory integration approach were consisted of the lecture, an exploration group and individual counseling for parent and individual evaluation and treatment, and group treatment for children. Results : 1. In the needs of the parent education, 50% for active participation of parent and 40% for the understanding with children. 2. In the satisfaction for the parent educational program with sensory integration, 9.3/10point for a individual education with the home program, 9.0/10point for the understanding with children, 8.7/10point for the chance of a participation in sensory integration program, 6.7/10point for a individual treatment, 5.7/10point for a group treatment. Conclusion : The parent educational program with sensory integration suggest that its useful program to understanding their children and sensory integration for parent.

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Implementation of multi-channel IPCC platform for RBAC based CRM service (RBAC기반의 CRM 서비스를 위한 멀티 채널 IPCC 플랫폼 구현)

  • Ha, Eunsil
    • Journal of Digital Contents Society
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    • v.19 no.9
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    • pp.1751-1758
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    • 2018
  • An integrated medical information system that integrates systems consisting of different environments centered on hospital information systems should be provided as a system that prioritizes the improvement of the quality of medical services, customer satisfaction, and patient safety. The RBAC-based medical information system is granted the access right according to task type, role, and rules. Through this, it is possible to use SMS channel, medical reservation and cancellation, customized statistics, and CRM / EMR interworking service using multi-channel to enable communication service without help of counselor and reduce the default rate of reservation patient, Operational improvement services can be extended to medical staff, patients and their families, as well as expanding to important decisions for patients.

Integrated Concurrency Control Protocol for Hard and Soft Real-Time Transactions (하드와 소프트 실시간 트랜잭션을 위한 통합된 동시성제어 기법)

  • Hong, Seok-Hee
    • The Journal of the Korea Contents Association
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    • v.8 no.2
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    • pp.57-66
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    • 2008
  • Most concurrency control protocols have been devised for resolving data conflicts among real-time transactions of a single type. Recent real-time database systems should support various types of real-time transactions due to needs of many different types of applications and steady improvement of hardware. In this paper, we propose integrated concurrency control protocol to resolve data conflicts among hard and soft real-time transactions. Our proposed protocol, based on PCP(Priority Ceiling Protocol) for a hard real-time transactions and MVPR(Multiversion with Precedence Relationship), guarantees that hard real-time transactions meet their deadline, and decreases the deadline miss ratio of soft real-time transactions. We also proved that the proposed protocol guarantees serializable schedules and no deadlocks. The performance of the proposed protocol has been compared with other real-time concurrency protocols.

Generation of Inflow using Physical based Distributed Model for Establishing Water Supply Standard of New Dam (신규댐 용수공급 조정기준 수립을 위한 물리적 기반 분포형 모형 적용 댐 유입량 생산)

  • Son, Chan-Young;Kim, Bong-Jae;Lim, Dong-Jin;Lee, Dong-Hun
    • Proceedings of the Korea Water Resources Association Conference
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    • 2018.05a
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    • pp.40-40
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    • 2018
  • 현실화된 기후변화로 인하여 강수패턴 및 강수량의 변화가 발생함에 따라 물 관리의 불확실성이 증가하고 있는 실정이며 또한 2014년부터 시작된 극심한 가뭄은 안정적인 용수공급에 많은 어려움을 주고 있다. 예로 보령댐의 경우 저수율이 2015년 19%, 2017년 8.3%로 역대 최저를 기록한 바 있고 2018년 3월 기준 운문댐과 밀양댐의 경우 저수율이 각각 11%(심각), 26.2%(경계)로 극심한 물부족에 시달리고 있다. 이러한 극심한 가뭄에 대응하기 위해서는 시설간 연계 운영, 급수체계 조정, 도수로 가동 등과 같은 구조적 대책과 더불어 저수용량에 따라 용수공급량을 감축하는 형태의 비구조적 대책의 일환인 용수공급 조정기준이 동시에 이루어져야 한다. 용수공급 조정기준은 국토교통부에서 주기적으로 발생하고 있는 가뭄에 대하여 대응하기 위해 만들어진 기준으로 다목적댐의 저수량을 기준으로 단계별(관심, 주의, 경계, 심각) 공급량을 감축하여 장기간 공급함으로써 국가재난을 사전에 예방하는 것을 목표로 하고 있다. 이러한 용수공급 조정기준을 수립하기 위해서는 최소 20년 이상의 과거 관측된 유입량 자료를 모의 발생하여 이수안전도 95%이상을 만족하는 단계별 용수공급 조정 기준선을 작성하게 된다. 하지만 신규 댐의 경우 관측된 유입량 자료가 전무함에 따라 용수공급 조정 기준을 수립하는데 어려움이 있다. 따라서 본 연구에서는 신뢰할 수 있는 유입량 자료를 생산하기 위해 첫 번째로 물리적 기반인 분포형 강우-유출 모형을 구축하고 검보정을 수행하였으며 이처럼 구축된 강우-유출모형을 이용하여 다수의 유입량 자료를 생산하였다. 두 번째로 SAMS 2007을 이용하여 유입량 자료를 모의 발생시켰으며 이를 저수지 운영에 활용하여 이수안전도 95%를 만족하는 용수공급 조정기준을 수립하였다. 본 연구의 결과는 극심한 가뭄에 대비하여 안정적인 용수공급 및 수자원 확보 등 이수적인 측면에서 크게 활용 가능할 것으로 판단된다.

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Convergence Study about the Types of Integrated Care Needs and Depression of Community-Dwelling Elderly (지역사회 거주 노인의 통합돌봄욕구 유형과 우울에 대한 융합적 연구)

  • Chang, Sujie
    • Journal of Convergence for Information Technology
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    • v.11 no.9
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    • pp.50-57
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    • 2021
  • The purpose of this study was to typology the integrated care needs of communitydwelling elderly, explore the socio-demographic characteristics of each type, and determine their effects on depression. The secondary data analyses using the 2017 National Survey of the elderly were conducted. The research results are as follows: First, as a result of typology patterns of care needs of the elderly based on the number of chronic diseases, ADL/IADL, dwelling satisfaction, social activities, and social support networks, three clusters were derived; 'low care needs group (LCN), 'high social needs group (HSN)' and 'complex care needs group (CCN)'. Second, compared to HSN, CCN was characterized by older, women, low educational level and urban residence. Third, the level of depression in LCN was lower than that of the HSN, and the depression level of CCN was higher. The practical and policy implications of the results were discussed.

Integrated Service Framework for Naval Ship using REST Architecture (REST 아키텍처를 이용한 함정 통합 서비스 프레임워크)

  • Kim, Kyubaek
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.17 no.4
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    • pp.1-10
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    • 2017
  • The functions of various systems inside the naval ships have been improved and diversified to prepare for the future battlefield and satisfy new requirements. The number of missions and operating displays with which a crew has to deal has increased. In this paper, Integrated Service Framework for Naval Ships is proposed. The proposed framework is based on REST architecture and it interfaces the networks of each systems in the ship. The connected data and functions are rebuilt as an object and they are provided as HTTP and JSON based APIs. The prototype of the framework was implemented in a combat system test-bed and its feasibility was proved with performance tests. With the proposed framework, operational efficiency for a naval ship can be achieved by designing new integrated displays and HCI which utilize whole ship's capabilities.

BDLR:A New Routing Algorithm for ISPN (통합 서비스 패킷 망을 위한 BDLR 라우팅 알고리즘)

  • Cha, Mi-Lee;Lee, Gwang-Il;Park, Nam-Hun;Kim, Sang-Ha
    • The Transactions of the Korea Information Processing Society
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    • v.4 no.5
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    • pp.1308-1318
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    • 1997
  • This paper proposes a new touthind algorithm, the Bandwidth-Delay-Loss based Routing(BDLR) algotithm, which supports the selection of an effcienet routing path by cinsidering the characteristics and QoS requirements of intergarted servies over the Untegrated Serives Packet Network(ISPN), and also compareas it with other touting algorithms by simulating their perfomances on the various combinations of the realtime and non-realtime traffic over the ISPN. The simulation shows that the BDLR algorithm takes great advantages on transmisson dealy, the satisfiability of QoS requirements, and the adapation of traffic envirment over the other routing algorithms priposed for ISPN until now.

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