• Title/Summary/Keyword: 통합 로열티프로그램

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Success Factors for IT-based Coalition Loyalty Programs: The Case of OKCashbag (통합 로열티프로그램의 성공요인: 오케이캐쉬백 사례)

  • Jung, Gi-Youn;Lee, Hee-Jin;Jang, Seung-Kwon;Choi, Woo-Suk
    • The Journal of Society for e-Business Studies
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    • v.16 no.2
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    • pp.91-109
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    • 2011
  • Loyalty programs are everywhere these days, and among them, coalition programs, where a hub company makes a network of participating companies and users can collect and use points in a large number of participating shops, are in increase. There is little research on the coalition loyalty program. Using the case of OKCashbag, the first and biggest coalition loyalty program in Korea, this study examines whether success factors of single operator program are relevant to coalition programs. This paper contributes first by turning attention to an unexplored area of coalition loyalty programs. By offering an opportunity to reflect on success factors of both single operator and coalition programs, it will help practitioners in loyalty programs to develop innovative loyalty programs using increasingly sophisticated data collection capabilities of IT.

전자화폐를 통한 마일리지 활성화

  • Hong, Seung-Jun;Han, Jae-Min;Kim, Jae-Yeong
    • 한국경영정보학회:학술대회논문집
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    • 2007.06a
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    • pp.667-672
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    • 2007
  • IT의 발달로 인해 기존 마케팅의 한 수단이던 로열티 프로그램인 마일리지는 최초의 형태와는 다르게 현재에는 다양한 형태와 매체로 변화되었고 사용되고 있다. 이러한 마일리지의 발전단계는 초기의 단일 마일리지에서 점차 제휴의 형태로 변화되고 있으며, 현재는 부분적인 통합의 단계로 발전하고 있다. 이에 따라 본 연구에서는 마일리지와 전자화폐의 유형을 정리하고 현재 마일리지의 문제점을 해결하기 위해 통합 마일리지로의 전환과 필요성을 제시하였다. 통합 마일리지에 대한 한 방법으로 전자화폐를 통한 마일리지의 참여 주체인 소비자, 사업자, 정부의 입장별로 나누어 각각의 제안점을 제시하고자 한다.

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A Study on United Mileage Management System for Internet Shopping-Mall using Java Card (Java Card를 이용한 인터넷 쇼핑몰 마일리지 통합 관리 시스템에 관한 연구)

  • 백장미;강병모;홍인식
    • Proceedings of the Korean Information Science Society Conference
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    • 2001.10b
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    • pp.214-216
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    • 2001
  • 인터넷과 전자상거래가 활성화됨에 따라 인터넷상에서의 보다 안전하고 다양한 기능을 수행할 수 있는 지불수단이 필요하게 되었다. 스마트 카드는 안전성과 이동성이 뛰어나기 때문에, 전자상거래상의 일들을 수행하기에 적합하다. 특히, 스마트 카드의 차세대 COS로 주목받는 Java Card는 어플리케이션의 개발의 용이성과, 뛰어난 독립성을 제공하므로, 효율적인 개발을 할 수 있다. 본 논문에서는 지불에 관련된 쇼핑몰 마일리지 통합 관리 시스템의 개발을 제안함으로써 다양한 로열티 서비스 제공에 대하여 연구하였다. 제안된 시스템은 Java Card 내에 저장되는 한 개인의 독립적인 프로그램으로서, Java Card의 연산기능을 이용하여 서로 다른 마일리지 체계를 가지는 이종 쇼핑몰간의 통합마일리지를 직접 계산하고, 적립할 수 있는 카드 어플리케이션을 제안하였다.

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Effects of Joining Coalition Loyalty Program : How the Brand affects Brand Loyalty Based on Brand Preference (브랜드 선호에 따라 제휴 로열티 프로그램 가입이 가맹점 브랜드 충성도에 미치는 영향)

  • Rhee, Jin-Hwa
    • Journal of Distribution Research
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    • v.17 no.1
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    • pp.87-115
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    • 2012
  • Introduction: In these days, a loyalty program is one of the most common marketing mechanisms (Lacey & Sneath, 2006; Nues & Dreze, 2006; Uncles et al., 20003). In recent years, Coalition Loyalty Program is more noticeable as one of progressed forms. In the past, loyalty program was operating independently by single product brand or single retail channel brand. Now, companies using Coalition Loyalty Program share their programs as one single service and companies to participate to this program continue to have benefits from their existing program as well as positive spillover effect from the other participating network companies. Instead of consumers to earn or spend points from single retail channel or brand, consumers will have more opportunities to utilize their points and be able to purchase other participating companies products. Issues that are related to form of loyalty programs are essentially connected with consumers' perceived view on convenience of using its program. This can be a problem for distribution companies' strategic marketing plan. Although Coalition Loyalty Program is popular corporate marketing strategy to most companies, only few researches have been published. However, compared to independent loyalty program, coalition loyalty program operated by third parties of partnership has following conditions: Companies cannot autonomously modify structures of program for individual companies' benefits, and there is no guarantee to operate and to participate its program continuously by signing a contract. Thus, it is important to conduct the study on how coalition loyalty program affects companies' success and its process as much as conducting the study on effects of independent program. This study will complement the lack of coalition loyalty program study. The purpose of this study is to find out how consumer loyalty affects affiliated brands, its cause and mechanism. The past study about loyalty program only provided the variation of performance analysis, but this study will specifically focus on causes of results. In order to do these, this study is designed and to verify three primary objects as following; First, based on opinions of Switching Barriers (Fornell, 1992; Ping, 1993; Jones, et at., 2000) about causes of loyalty of coalition brand, 'brand attractiveness' and 'brand switching cost' are antecedents and causes of change in 'brand loyalty' will be investigated. Second, influence of consumers' perception and attitude prior to joining coalition loyalty program, influence of program in retail brands, brand attractiveness and spillover effect of switching cost after joining coalition program will be verified. Finally, the study will apply 'prior brand preference' as a variable and will provide a relationship between effects of coalition loyalty program and prior preference level. Hypothesis Hypothesis 1. After joining coalition loyalty program, more preferred brand (compared to less preferred brand) will increase influence on brand attractiveness to brand loyalty. Hypothesis 2. After joining coalition loyalty program, less preferred brand (compared to more preferred brand) will increase influence on brand switching cost to brand loyalty. Hypothesis 3. (1)Brand attractiveness and (2)brand switching cost of more preferred brand (before joining the coalition loyalty program) will influence more positive effects from (1)program attractiveness and (2)program switching cost of coalition loyalty program (after joining) than less preferred brand. Hypothesis 4. After joining coalition loyalty program, (1)brand attractiveness and (2)brand switching cost of more preferred brand will receive more positive impacts from (1)program attractiveness and (2)program switching cost of coalition loyalty program than less preferred brand. Hypothesis 5. After joining coalition loyalty program, (1)brand attractiveness and (2)brand switching cost of more preferred brand will receive less impacts from (1)brand attractiveness and (2)brand switching cost of different brands (having different preference level), which joined simultaneously, than less preferred brand. Method : In order to validate hypotheses, this study will apply experimental method throughout virtual scenario of coalition loyalty program if consumers have used or available for the actual brands. The experiment is conducted twice to participants. In a first experiment, the study will provide six coalition brands which are already selected based on prior research. The survey asked each brand attractiveness, switching cost, and loyalty after they choose high preference brand and low preference brand. One hour break was provided prior to the second experiment. In a second experiment, virtual coalition loyalty program "SaveBag" was introduced to participants. Participants were informed that "SaveBag" will be new alliance with six coalition brands from the first experiment. Brand attractiveness and switching cost about coalition program were measured and brand attractiveness and switching cost of high preference brand and low preference brand were measured as same method of first experiment. Limitation and future research This study shows limitations of effects of coalition loyalty program by using virtual scenario instead of actual research. Thus, future study should compare and analyze CLP panel data to provide more in-depth information. In addition, this study only proved the effectiveness of coalition loyalty program. However, there are two types of loyalty program, which are Single and Coalition, and success of coalition loyalty program will be dependent on market brand power and prior customer attitude. Therefore, it will be interesting to compare effects of two programs in the future.

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Learning Effect in Coalition Loyalty Program: An Empirical Study using Long-term Panel Data of OKCashbag (통합 로열티 프로그램의 학습효과: OK캐쉬백 장기 패널자료를 이용한 실증 연구)

  • Choi, Woosuk;Jang, Seungkwon;Lee, Heejin
    • The Journal of Information Systems
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    • v.22 no.1
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    • pp.165-180
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    • 2013
  • Using long-term panel data of OKCashbag, this study analyzes whether learning effect influencing in effectiveness of coalition loyalty program exists. We found that there is learning effect in the behavior of loyalty program customers, and discovered that learning effect appears more greatly in using (redeeming) behavior than accumulating behavior. The authors also found a long-lasting structural changes in the pattern of point redemption after a major marketing activities associated with the act of using points. The results of this research can contribute to suggest direction to the future researches to examine differences of learning effect according to demographic (gender, age, region, ect.) and transactional (frequency or scale in point accumulation and redemption etc.) characteristics.

An Implementation of Component-based Franchise Management System (컴포넌트 기반의 프랜차이즈 본부 경영 관리시스템의 구현)

  • Seo, Jeong-Min;Kim, Sam-Keun
    • Journal of the Korea Society of Computer and Information
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    • v.10 no.6 s.38
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    • pp.299-308
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    • 2005
  • Recently, the standardization and computerization of franchise management have been necessitated from the specialization of industrial areas and the diversification of customer requirements. The existing ERP(Enterprise Resource Planning) systems are commercially used, but usually are restrictive solutions about manufactured goods and inventory management. etc. In this Paper, we propose an effective franchise management system Franchiser X1(FX1), which is a total component-based franchise management system for effectively supporting franchise management works, including the recruit of franchisees, the management of franchisees, consulting, education and A/S, bill collecting, and so on.

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A Development on the Korean Style Automatic Research System (한국형 자동화 리서치 시스템 개발)

  • Chang, Young-Hyun;Han, Jung-Soon;Bang, Eun-Young
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2010.07a
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    • pp.515-517
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    • 2010
  • 본 논문에서는 글로벌 표준화 시스템으로의 확장성을 고려하고 자동화 처리 개념을 적용한 한국형 리서치 시스템을 개발한다. 리서치 시스템의 기반이 되어지는 설문조사의 종류에는 전화조사, 온라인조사, 면접조사 등의 조사방법이 있으며 현재 대부분의 프로세스가 수동적 작업화 상태에서 데이터를 수집 검증하여 비효율적인 상태로 운영되어지고 있다. 현재 일부 기업들이 자체 프로그램의 개발을 시도하고 있지만 전문 프로그래머들의 리서치 업무에 대한 업무분석 및 이해 부족과 외부 개발 용역에 대한 고비용성으로 대부분 시스템 구축에 완성도가 낮아 개발시스템 운영에 실패를 하고 있는 실정이다. 부가적으로 개별 기업들이 초기 개발비용을 감수하지 않기 위해 외국산 리서치 솔루션을 구입하면서 높은 제품 비용과 로열티 비용 부담으로 인하여 기업 리서치 시스템 구축을 통한 효율화를 이루지 못하는 실정이다. 본 논문에서는 산학협력 연구개발로 1회의 설문입력 과정으로 개별적인 전화조사, 온라인조사, 면접조사를 동시에 가능하도록 통합하는 자동화 시스템과 일반 사용자까지 쉽고, 빠르게 설문지를 입력하고 진행하여 컴퓨터에 의한 정확한 데이터를 신속하게 고객에게 전달 할 수 있는 서비스 체제를 구축하고 설문조사의 최종 단계인 데이터 분석 및 가공에 필요한 기본적인 분석, 통계 기능 제공과 오피스 프로그램 및 통계 프로그램인 SPSS프로그램과 호환성을 주어 리서치 운영 프로세스의 개선을 목적으로 한국형 자동화 리서치 솔루션을 개발한다.

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A Study on the Effects of Inter-firm Coalition Loyalty Programs : Focusing on Customer Acquisition vs. Retention Effects (기업 간 통합 로열티 프로그램의 효과에 관한 연구 : 고객 획득 VS. 유지 상황에서의 차등적 효과를 중심으로)

  • Lee, Jin-Won;Song, Tae-Ho;Kim, Ji-Yoon
    • Journal of the Korean Operations Research and Management Science Society
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    • v.37 no.2
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    • pp.89-111
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    • 2012
  • Coalition loyalty programs, loyalty cash-back programs that enable their members to accrue and redeem points at a wide-range of affiliated outlets, are emerging. In a coalition loyalty program, unlike in a single-brand loyalty program, points accrued from one outlet can be redeemed in other outlets which even may be of other brands than the very one where the points were from. However, in spite of such systematic characteristic of coalition loyalty programs, there is only little research on the effect of the program. The present study is aimed at examining the difference between the effects of a coalition and a single-brand loyalty program in terms of acquisition and retention of customers and tries to provide strategic implications for a firm to run a loyalty program. We classify purchase conditions into two types-acquisition vs. retention. Then we compare the effects of a coalition and a single-brand loyalty program on the purchase intention, under both the acquisition and the retention conditions. The result shows that the effect of the coalition loyalty program is stronger than that of the single-brand loyalty program under the acquisition condition. On the other hands, the single-brand loyalty program is more effective than the coalition loyalty program under the retention condition, at least for the minor brand.