• Journal of Distribution Science
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• v.10 no.4
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• pp.37-45
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• 2012

The popularity of courier services in Korea has made it an essential part of the country's domestic logistics industry, bolstering the growth not only of the national economy, but also the quality of people's daily lives. An effective strategy for courier companies in Korea would be to provide high-quality services to their existing target markets with the goal of maximizing customer loyalty. This study investigates structural relationships between customer loyalty and service quality as a set of factors and between customer trust and customer satisfaction. These antecedent relationships will be used to understand the "performance formation model" through service quality. In this study, service quality, as a set of factors, is considered to be the independent variable, while customer satisfaction and customer trust are both treated as intervening variables. Finally, customer loyalty is the dependent variable. Following a review of the literature, this paper's proffered hypothesis will be investigated in terms of whether the independent and intervening variables significantly affect customer loyalty. A statistical analysis of the empirical research was carried out using both SPSS 18.0 and AMOS 18.0 The results of this study's empirical analysis show three conclusions. First, among the intervening variables (customer satisfaction and customer trust), customer satisfaction is significantly correlated with customer loyalty. Customer trust, however, was shown to have little or no relationship to customer loyalty. Second, the quality of service variable seems to influence customer satisfaction, customer trust, and customer loyalty. Third, with respect to the relationship of intervening variables, customer trust affects customer satisfaction. Thus, the companies that have a competitive advantage in Korea have successfully maximized customer loyalty for their existing customers. Courier companies will need to research and study customer needs. Therefore, this research suggests that effective courier service management can be better understood through the application of the service quality performance formation model, which can enhance the quality of service provided by domestic courier services. This research is limited to investigating qualitative variables, such as the service quality factors, customer satisfaction, and customer trust. It would be helpful for future research on courier services to consider quantitative variables, such as price and weight.

• Annual Conference of KIPS
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• 2022.11a
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• pp.910-912
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• 2022

최근 물류업계는 코로나 펜데믹 이후 비대면 활동의 증가로 물류의 양이 빠르게 증가하고 있는 추세이다. 이를 해결하기 위해 업계는 인력을 계속해서 투입하고 있지만, 물동량 증가율을 따라잡지 못하고 있다. 본 논문에서는 유전알고리즘으로 결정된 최적 배송 순서 기반으로 작동하는 스마트 자동분류 시스템을 개발함으로써 이 현상을 해결하고자 한다. 해당 시스템은 결정된 배송순서에 맞게 택배를 자동으로 분류할 수 있고, 최종적으로 근무환경 개선과 물류효율성 증대에 기여할 것으로 기대한다.

• Journal of Distribution Science
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• v.10 no.5
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• pp.45-55
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• 2012

In Korea, the parcel delivery service was launched officially in 1992, and the market has grown to 13.2 billion units, or 3.5 trillion won, as of 2011. The service companies accept small packages under 30 kg and deliver them on the next day in most domestic areas. This service plays an important role in business and personal activities. The parcel service companies have themselves designed the tariff for the delivery service based on two criteria: weight and the sum of three side lengths. Further, the tariff is graded in steps of three or four rate structures based on size (small, medium, large, and extra-small). However, the basic freight rate is generally decided according to the cargo's weight or measurement size, and an extra rate is added according to some factors (handling, stowability, liability, and so on). The parcel service tariff adopted by the companies is illogically designed, and this study was carried out to assess the need for redesigning the tariff structure. The cargo volume cannot be logically reflected by three side lengths. For example, two parcels measuring 160 cm based on three side lengths may have different volumes, one measuring 0.152 cbm (53.33 cm × 53.33 cm × 53.34 cm) and the other 0.05 cbm (100 cm × 50 cm × 10 cm). A small package of less than120 cm (sum of three side lengths) may have a volume of as much as 0.064 cbm (40 cm × 40 cm × 40 cm). Sample comparison showed that 17% of medium-size parcels (based on the sum of three side lengths) are small-volume packages, 24% of large-size parcels are small- or medium-volume packages, and 40% of extra-big-size parcels are big- or under-size packages. Therefore, if parcel service companies rate their services for volume cargo based on the three side lengths standard, users may have to pay higher than normal rates, particularly because a large percentage of parcels are volume cargo. According to this study, the average weight per 1 cbm is less than 300 kg. Therefore, users face an increasing risk of paying higher than logical freight charges. Generally, transportation companies are called "public interest enterprises," and parcel service companies operate as postal services. Public interest enterprises must provide the delivery service to all customers without discrimination at a reasonable service level and logical service charges. Therefore, parcels service tariffs must be designed and adopted logically. In this study, freight theories and prior research findings were used to consider the importance of freight rates, and distortion of parcel service rates based on the three side lengths system was verified through regression analysis of a parcel sample and sample comparison. In conclusion, volume sizes based on three side lengths have a higher correlation to the rate level than does the sum of three side lengths. Further, compared to the sum of three side lengths, volume size has a higher correlation to cargo weight, which is the most basic factor determining transportation cost. Therefore, the existing parcel service tariff should be changed to weight- and volume-based rates, and the tariff must be graded in steps of 8 to 10 higher rate structures for a logical freight schedule based on service cost.

• The Journal of Information Technology
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• v.3 no.2
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• pp.97-113
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• 2000

Recently, the electronic commerce(EC), driven by the development of Internet, has been one of the most important interests. Physical distribution in EC is one of the most important factors. Logistics will be one of the most important industries in the 21st century. Logistics, especially in related to EC presents enormous potential opportunities for logistics Companies. However, logistics companies in Korea still don't have international competitive and effective strategies for customer in compare with leading international logistics companies. So it is needed to study development strategies of logistics companies in Korea against leading international logistics companies. Logistics companies in Korea is able to learn from practical experience of logistics companies in developed country by benchmarking studies. It is three development strategies in order to develop Logistics Companies in Korea. $\circled1$ development of sophisticated logistics service product $\circled2$ reinforcement and enlargement of diverse added service $\circled3$ construction of international logistics network

• Journal of Korean Society of Transportation
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• v.19 no.6
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• pp.49-63
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• 2001

The pattern of urban transport activity has two major components: the movement of people and the movement of goods. Roads in urban areas carry large number of trucks laden with goods that support urban economy and lifestyle. Therefore urban goods movement plays a vital role, but at the same time, urban goods movement are an important source of congestion, and a major contributor to the adverse environmental and social impacts of urban transport. In addition, the demand for goods movement is growing at a faster rate than personal travel in many cities, due to changes in industry logistics and consumer purchasing patterns. As a result, the significance of urban freight activity is increasing in terms of both its role in urban economy and its adverse impacts on urban amenity. This study is focused on the role and involvement scope of metropolitan government in urban logistics aimed at increasing its efficiency and reducing its negative impacts. The major suggestions of this study are (a) development of a measure of urban goods movement activity, (b) evaluation of data requirements and availability, (c) dialogue between the public sector and private sector, and (d) the role of metropolitan government.

• The Journal of the Korea Contents Association
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• v.19 no.3
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• pp.10-21
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• 2019

With the 4th industrial revolution, the traditional logistics is shifting to the smart logistics, and it has led to rapid growth of logistics startup companies to support smart logistics. They build their mobile applications and customize their services in the areas of freight transport, parcel delivery services, freight tracking, on-demand logistics, transport intermediary platforms, online-to-offline business, and last mile delivery. In order for logistics startup to be successful, it should lead to sales and profit through customer satisfaction and continuous use by developing highly usable mobile applications. The evaluation of usability of mobile application should use different evaluation criteria from Web based applications because of the inherent characteristics of mobile phone. The purpose of this study is to evaluate the usability of the mobile application provided by the logistics startup and to draw out implications and improvement plans. Through the literature review, we will review the concept of smart logistics. Thus we derive the usability criteria suitable for mobile applications and perform usability testing.

• Journal of Korea Port Economic Association
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• v.25 no.4
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• pp.147-164
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• 2009

The short-term impact of the recent depreciation of Korean Won on the cost of the Korean logistics industry, which was caused by the global liquidity crisis began from the American financial market in 2007, is analyzed through the inter-industry analysis. The input-output data of the 2007 benchmark input-output accounts table which was most recently published by the Bank of Korea in 2009 have been utilized for the analysis. The results show that the cost of the Korean logistics industry as a whole rises 4.24% when the Korean exchange rate is depreciated by 10%. The impact of the depreciation of Korean exchange rate on the cost of the Korean logistics industry for December, 2007 ~ December, 2008 is estimated to be about 31.1 billion Won. If the Korean logistics companies should cover the rising cost of 11.7 billion Won only through sales promotion, then they should sell 1.9 times as much their current sales amount, which means 101.6 billion Won's worth of sales should be made.

• Proceedings of the CALSEC Conference
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• 2003.09a
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• pp.313-318
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• 2003

■ 인터넷 전자상거래의 성장에 따라 e-Commerce 인프라 서비스로서 물류에 대한 시장수요의 급격한 증대 ㆍ인터넷 전자상거래, 특히 B2C 인터넷 쇼핑목의 성장에 따른 사업기회를 포착하기 위하여 EC 사업자와 연계하여 운영할 수 있는 ASP 방식의 퀵서비스 Gateway에 대한 개발 필요성이 높아지고 있음. ■ 소화물택배 시장의 성장과 함께 퀵 서비스에 대한 기업 및 개인 고객의 수요 역시 지속적인 성장 추세를 보이고 있음 ㆍ 오프라인의 기업고객 및 개인고객의 수요에 부응할 수 있는 고품질의 서비스를 안정적으로 제공하기 위한 측면에서도 "퀵서비스 ASP"사이트 구축에 대한 필요성이 높아지고 있음(중략)

• Annual Conference of KIPS
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• 2021.05a
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• pp.253-255
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• 2021

경찰청 자료에 따르면 한국에서 사망 교통 사고의 75.5%는 화물차 사고이다. 한국에서 화물차 사고로 숨지는 사람은 매년 약 1000명이며, 매일 2~3명이 화물차 사고로 사망한다. 한국의 화물노동자들은 화물차 사고가 끊이지 않는 이유로 열악한 노동조건을 응답하고 있다. COVID 19는 비대면 물류 수요를 증가시키고 있다. COVID 19로 인하여 급격하게 증가한 물류 수요는 기존의 낙후된 물류 기술과 낙후된 물류 시스템으로 인하여 운송 과정의 비효율성을 나타내고 있다. 이러한 한국 운송 시스템의 비효율성은 영세 물류 개인 사업자들에 대한 과도한 업무 부담으로 이어지고 있으며, 한국 운송 시스템의 비효율성은 2020년 이후 급격하게 증가한 물류 산업 재해 사망자 수로 나타나고 있다. CIPs에 입주한 한국 중소 기업들은 별도의 스마트 출입 인증 시스템을 갖추지 못하고 있는 경우가 많으며, 이로 인하여 최종 목적지인 출입 단계에서 많은 운송 시간들이 낭비되고 있다. 스마트 출입 인증 시스템 아키텍쳐를 통하여 영세 물류 개인 택배 사업자는 법적 안정성 개선 효과를 얻을 수 있으며, CIPs 중소 기업들은 물류 운송 시간을 단축하는 효과를 얻을 수 있다. CIPs스마트 출입 시스템은 현재 활성화되어 있는 Mobile OTP를 활용하므로, 시스템 설계 비용을 크게 절감할 수 있으며, 개별 휴대폰 단말기에 발생하는 Data용량 부담을 크게 줄이고, 개별 휴대폰 단말기의 응답 속도를 개선할 수 있다. 또한 기존에 다양하게 활용되던 OTP 체계와 호환성이 있으며, OTP 시스템의 오랜 사용 기간을 통한 시스템 신뢰성도 높다. 사용자 고객들의 OTP 시스템 이해도도 다른 스마트 출입 시스템에 비하여 높다.

• Proceedings of the CALSEC Conference
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• 1999.11a
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• pp.151-156
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• 1999

물류관리는 기술의 발전과 깊은 관련을 맺고 있다. 정보처리 전산화 및 자동화된 물류설비의 발전은 개별기업의 물류활동을 더욱 원할 하게 수행할 수 있도록 해 주고 있다. 특히 한창 피어나고 있는 전자상거래는 기존의 상품구매과 정과는 달리 원거리에서 인터넷을 통하여 주문이 되기 때문에 기업은 전자상거래 환경에 맞는 대 고객서비스 방향 설정과 물류활동을 새로운 차원에서 관리해야 할 것이다 최근 CALS와 더불어 최종 고객의 요구를 충족시키기 위하여 공급자에서 부터 최종 고객에게 이르기까지의 공급체계(Supply Chain)내의 각 기업간에 긴밀한 협조를 통해 공급체계 전체 물류의 최적화를 위한 공금체계관리(Supply Chain Management)에 대한 관심이 커지고 있다. 하지만 여전히 사용자의 요구에 부응하는 서비스가 제대로 이루어지지 않는 상황에서 지속적인 성장을 위해서는 전자상거래 쇼핑몰은 택배 회사와 연계하여 GPS등의 기술을 이용한 화물운송정보체계(CVO : Commercialvehicleoperationsystem)를 활용하여 공동배달정보망을 추축해서, 배달추적이 가능하고 신속 정확한 수배송계획을 효율적으로 처리하도록 해야 할 것이다. 이러한 토다 나은 서비스를 위해 본 논문에서는 GPS, GIS를 연계한 물류 모니터링 시스템의 프로토타입에 대하여 설명한다 개발한 프로토타입은 GIS와 GPS를 바탕으로 이동체와 무선 데이터 통신을 이용하여 이동체의 위치를 센터에서 관리학 수 있도록 한 시스템이다. 또한 자바를 기반으로 개발되어 고객이 웹을 통해 자신의 물건의 위치를 파악 할 수 있는 서비스를 제공할 수 있다. 전자상거래가 활성화됨에 따라 고객은 원거리에서 인터넷으로 주문처리하고, 신속 안전한 배달을 기대한다. 더불어 고객은 현재 자신의 물건이 배달되는 경로를 알고싶어 한다. 웹을 통해 물건을 주문한 고객이 자신이 물건의 배달 상황을 웹에서 모니터링 한다면 기업은 고객으로 공간적인 제약으로 인한 불신을 불식시키는 신뢰감을 주게 된다. 이러한 고객서비스 향상과 물류비용 절감은 사이버 쇼핑몰이 전국 어디서나 우리의 안방에서 자연스럽게 점할 수 있는 상황을 만들 것이다.