• Journal of Korean Society of Transportation
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• v.27 no.2
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• pp.73-82
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• 2009

Location-based concierge services (LBCS) are considered to be one of the main service functions provided in a city in ubiquitous technology spaces. A "Ubiquitous City" is defined as a city in which both public and private services can be delivered and received anywhere and anytime. One of the key elements that make location-based concierge services successful is the interoperability of location data. Currently, several existing technologies could provide LBCS including car navigation services and ubiquitous computing. However, lack of standardized structure for location data makes it impossible for heterogeneous technologies to be able to deliver uniform LBCS. The purpose of this paper is to develop standardized locational data structure so that heterogeneous technologies could provide efficient LBCS to all users of the various transportation modes.

• Journal of Service Research and Studies
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• v.13 no.4
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• pp.206-223
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• 2023

The introduction of Smart technologies such as Artificial Intelligence(AI) systems are have a powerful impact in a variety of industry fields. Some experts predict that smart technology will completely change people's daily life and work styles, causing technological innovation, productivity improvement, and discovery and emergence of new fields. On the one hand, this vision cannot ignore negative views and concerns. Despite many social debates about employment, such as job loss and rising unemployment, there have not been many studies based on employee experience that provide a fundamental solution to the conflict between AI and employment. Therefore, this study finds out the effects and related factors of AI concierge robots for hotel employees, focusing on the hotel industry, and how employees' perceptions of AI concierge robots affect user resistance and turnover intention. This study, conducted a questionnaire survey of 322 hotel employees who had experience working with AI concierge robots in China, and used SPSS and SmartPLS statistical analysis programs to draw conclusions. We found that hotel employees' perceptions of AI concierge robots were significantly related to user resistance and turnover intention, and this association was related to employee self-efficacy, perceived organizational support, quality of AI services and new tasks. In addition, it was found that the quality of AI concierge robots directly or indirectly had the greatest influence on user resistance and turnover intention. The findings of this study provide theoretical implications for academia and practical implications for industry practitioners.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.28 no.5D
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• pp.609-615
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• 2008

A Pedestrian Space in the transit transfer center is compositively made of a variety of activities for pedestrians. The pedestrians avoid access to the transit transfer center and the revitalization of the transit transfer center is obstructed as the travel cost of the pedestrians increases. This study provides the pedestrians using the transit transfer center with the significant real-time routing service and helps the movement of pedestrians to minimize the economical loss considering the travel cost and congestion of the pedestrians in the transit transfer center. In this paper, we propose a solution to construct a spatial map for the pedestrians in the transit transfer center to receive the significant real-time routing service based on Ubiquitous technique which is big issue around the world.

• Science of Emotion and Sensibility
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• v.15 no.1
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• pp.121-132
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• 2012

Recently, interest in emotional technology has escalated and its application has extended to many fields, from both an industrial (product) and service (culture, tourism, medical, education, advertising) perspective. Moreover, culture has become a fundamental aspect of modern industry, playing key roles in: gaming, exhibitions, performances, sports, tourism, design, edutainment, as well as various content distribution industries. The prospect of applying emotional technology for cultural content industries makes up for more than half of the 'plan-manufacture-distribution-marketing' process, and thereby also serves as driving force for the growth of a nation. The primary objective of the following research is analyze successful cases from the past through utilization of emotional technology, and to speculate on efficient directions for future research into developing emotional contents. To achieve this, some of the key terms have been defined and elaborated for the sake of clarity. The terms are as follows: emotion, emotion engineering, science of emotion, emotional technology, and emotional contents. Furthermore, studies were conducted based on the six different fields surrounding CT R&D to observe how projects involving emotional technology have succeeded both on a national and global scale. Based on this analysis, this research aims to develop personalized 'Concierge' service-providing contents, contents designed to maximize performance ability of humans, and contents that could be controlled simply via emotion to effectively spread the culture of Korea by focussing on 'fusion' content development. The following research data may hopefully serve as a basic reference to industries navigating towards emotional content development.