• 제목/요약/키워드: 커뮤니케이션 서비스

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Effects of Rapport formation between personal trainer and customer on athletic achievement : Focusing on communication style (퍼스널 트레이너-고객 간의 라포(Rapport)형성이 운동성과에 미치는 영향 : 커뮤니케이션 스타일 중심으로)

  • Woo-Sik Kim
    • Journal of the Korean Applied Science and Technology
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    • v.40 no.3
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    • pp.579-588
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    • 2023
  • This study attempted to reveal the causal relationship (SEM) focusing on communication style on the impact of lapo formation between personal trainers and customers on motor performance. Accordingly, the following results were derived through the mobile program "Survey Monkey" for 187 PT customers according to the sample plan from October 1 to April 28, 2022. First, it was found that communication style had an effect (+) on lapo formation. Second, communication style partially affects (+) mobility performance, and the control type has no influence relationship. Third, lapo formation was found to have an effect on motor performance. Therefore, since PT is a human service, not a general service, its importance should be emphasized more. In addition, the dominance in the fierce PT market is expected to have both athletic performance and management performance if the verbal and non-verbal aspects of expression methods that customers can respond to are properly reflected.

The Effect of Dental Service Quality on Service Value, Consumer Satisfaction and Consumer Royalty (치과의료서비스 품질이 서비스가치, 고객만족 및 고객충성도에 미치는 영향)

  • Jeon, Eun-Suk;Choi, Yu-Jin;Hwang, Su-Hyun
    • Journal of dental hygiene science
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    • v.13 no.3
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    • pp.246-253
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    • 2013
  • The present study was carried out to evaluate the impacts of the qualities of dental medical services on service value, consumer satisfaction and consumer loyalty for 221 patients who visited 17 dental hospitals or clinics located in Busan and Ulsan using questionnaires and obtained the following conclusion. By gender, males had higher perceptions of para-language than females did in the qualities of the dental medical services, and by the level of education, college students and university graduates had higher perceptions of body language and physical appearance. Scores of service value, consumer satisfaction and customer loyalty were higher in males, college students and university graduates, and married patients, but those were not statistically significant. It turned out that the qualities of the dental medical services were correlated with service value, consumer satisfaction and consumer loyalty. As the perception of para-linguistic and verbal communication in the qualities of the medical services increased, service value increased; as the perception of verbal communication and physical appearance increased, consumer satisfaction increased; and as the perception of verbal communication, physical appearance and body language increased, consumer loyalty increased. To sum up the above findings, the qualities of dental medical services influence service value, consumer satisfaction and consumer loyalty, so in the future, it will be necessary to study quality dental medical services with which patients are satisfied.

An Investigation of the Psychology of Password Replacement by Email Users (전자메일 서비스 이용자의 패스워드 교체 심리에 대한 연구)

  • Lim, Se Hun
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.26 no.5
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    • pp.1251-1258
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    • 2016
  • Recently, leaks of the personal information of Internet users have been occurring too frequently. Generally, Internet users have email accounts. The use of email as a communications tool in the private and public sectors has increased. Therefore, in email usage, password management to ensure a more secure email service is most important. In this study, we conducted an online survey of email users and analyzed their responses by using structural equation modeling software to find the psychological and behavioral characteristics of their password management. The results of this study provide useful suggestions on information security strategies related to email password management at both the enterprise and individual levels.

Performance Enhancement of ECC Algorithm-based Mobile Web Service System (ECC 알고리즘 기반 모바일 웹 서비스 시스템의 성능 향상)

  • Kim, Yong-Tae;Jeong, Yoon-Su;Park, Gil-Cheol
    • The KIPS Transactions:PartD
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    • v.15D no.5
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    • pp.699-704
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    • 2008
  • By the dependence on Web from popularization of internet and increasing number of users, web services capability and security problem of communication is becoming a great issue. Existing web services technology decrease the capability of web application server by limiting the number of synchronous client, decreasing the processing load and increasing average response time. The encryption process to secure communication and the early expense of handshake decrease transmission speed and server capability by increasing the calculation time for connecting. Accordingly, this paper executes an encryption procedure by elliptical encryption algorithm to satisfy secure demands, improve the overload of server for web services and get reliability and security of web server architecture and proposes an improved mobile web sever which provides better ability and the techniques for deferred processing.

A study on activation method of beacon service in cultural art space (문화예술 공간의 비콘(Beacon) 서비스 활성화 방안 연구)

  • Jung, Ran-gun;Kim, Seung-In
    • Journal of Digital Convergence
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    • v.16 no.2
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    • pp.287-292
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    • 2018
  • The purpose of this study is suggest the guideline by analyzing and categorizing the case of trends of Beacon technological development and Beacon-Based service in culture and art space of domestic and overseas. I did some literature research followed with theoretical background of beacon service, also did case study of beacon service application in domestic and overseas culture space. The result indicate that beacon technology can provide a variety services in a wide space. Through domestic and overseas case studies, it was found that beacon service in domestic exhibition space should be given as experience-oriented services beyond benefit-oriented services. As this point of time, this study will become a good resource for various communication services through beacon service in Korea.

A Study on the Research Support Service of College Libraries (대학도서관의 연구지원서비스에 관한 연구)

  • Nam, Young-Joon;Kim, Hee-Sun
    • Journal of Information Management
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    • v.43 no.3
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    • pp.1-21
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    • 2012
  • This research defines research support service, and compares the support service provided by college libraries in Korea and overseas. The findings showed that the frequency of college library service in Korean schools were low. Korean college libraries' services were mostly limited to the services of a normal library such as bibliographic education, full text service, and interlibrary loan service. To put it differently, Korean college libraries lacked information services on research ethics. Research spot services per research stage were mostly restricted to the data collection stage, and deficient elsewhere. On the other hand, college libraries in the U.S. were providing a platform for scholarly communication between researcher and scholars via websites.

The Analysis on Location and Service Factors Affecting the Management and Use of Judo Gym (유도체육관 운영 및 이용에 영향을 미치는 입지와 서비스 요인 분석)

  • Lee, Do-Heui;Oh, Kyung-Ah
    • Journal of the Korean Applied Science and Technology
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    • v.36 no.2
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    • pp.507-523
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    • 2019
  • This purpose of study was to Analysis on Location and Service Factors Affecting the Management and Use of Judo Gym. This study aims at providing fundamental data and information on Judo coach by studying what effects of location and use factor on trainee satisfaction. The survey was done through 350 copies and excluding 11 copies ran an analysis on the remaining 339(96.8%) copies. After question investigating the data which is collected used IBM SPSS statistics 21 program, frequency analysis, Exploratory factor analysis, Cronbach's ${\alpha}$, correlation analysis, multiple regression. The result of this study were as follows. First, management, location, coach, trainee value, facility, communication in Judo gym location and use factors showed (+) effects on trainee satisfaction. Second, Program operation, Gym quit use, Whether or not to insure in management factor showed (+) effects on trainee satisfaction. Third, Coach credibility in coach factor showed (+) effects on trainee satisfaction. Forth, Member communication in communication factor showed (+) effects on trainee satisfaction. Fifth, Wholesome leisure, Athletic ability improving in trainee value factor showed (+) effects on trainee satisfaction. Sixth, main facility level, additional facility level in facility factor showed (+) effects on trainee satisfaction. Seventh, Visibility in location factor showed (+) effects on trainee satisfaction. And location type(station area, residential district, commercial area) of Judo gym showed (+) effect on management, trainee value, location, communication, facility.

Philosophical backgrounds of universal service in Korea and the US (보편적 서비스의 철학적 근거에 대한 한·미간 비교연구 : 보편적 서비스의 추진 배경과 동기를 중심으로)

  • Kim, Sung-Wook;Kwak, No-Jin
    • Journal of Digital Convergence
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    • v.17 no.1
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    • pp.73-84
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    • 2019
  • By a comparative study of the philosophical backgrounds of universal service in Korea and the US, this research finds that Korea has paid little attention to the relations between universal service and basic human rights even though it has rapidly and successfully implemented universal service of telephone and the internet services in the past. Based on this key finding, it reaches a conclusion that Korea should adopt a new approach in implementing universal service in the future, considering the goals and contributions to the improvement of the basic human rights of universal service because economic goals have been main drivers of the implementation of universal service so far in Korea, which is not appropriate and suitable for the information society that new telecom services are rapidly emerging.

A study on smart launcher features in terms of UX (UX 관점에서의 스마트 런처 특징연구)

  • Lee, Jung-Ae;Chung, Jean-Hun
    • Journal of Digital Convergence
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    • v.13 no.1
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    • pp.463-468
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    • 2015
  • A study on how a launcher as smart phone application was utilized as brand communication by deriving a characteristic element that could be changed into an extended function which carried out brand communication function going beyond the basic function of launcher pre-installed for the purpose of UI differentiation according to each device brand. In the results of analyzing the items and features of brand communication shown in each detailed item after classifying properties of launcher components into that of home component and personalization function element, (1) brand image identity element and (2) service marketing commitment element was derived.

A Study on Application of Integrated Marketing Communication (IMC) Strategy for the Efficiency in Information Services of a Public Information Service Institution (공공정보서비스기관의 정보서비스 효율화를 위한 IMC 전략 적용 방안에 관한 연구)

  • Kim, Chan-Ho;Park, Kyong-Seok;Song, Hye-Eun;You, Yong-Bok
    • Proceedings of the Korea Contents Association Conference
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    • 2004.11a
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    • pp.516-530
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    • 2004
  • With the advent of knowledge-based society where knowledge generates power, the importance of information is growing than ever before. However, it is not easy to find necessary information in time. Collecting, processing and disseminating valuable information is getting more and more important. If those information include scientific and technical issues, it is more difficult to connect the sender and receiver, provider and consumer and also creates various factors and situation. This study aims to provide an application method of IMC(Integrated Marketing Communication) Strategy for efficient information services of science and technology which is one of KISTI's major functions. An analysis was proceeded in 3 categories with provider and receiver, and medium and message. The current problem in system was reviewed through each analysis and a feasible plan for the realization of IMC Strategy in future is proposed.

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