• Title/Summary/Keyword: 체험제공수단

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The Effect of Experiential Marketing on the Brand Equity of Low-Priced Cosmetics Brands (저가 화장품 브랜드 체험 제공수단과 체험마케팅 유형이 브랜드자산에 미치는 영향)

  • Lee, Jeoung-Min;Hwang, Jin-Sook
    • Journal of the Korean Society of Costume
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    • v.60 no.8
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    • pp.100-117
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    • 2010
  • The cosmetics industry is executing the experiential marketing strategy, which focuses the brand experiential experience for the connection with consumers and differentiated strategy for the company's brand image, according to the expansion of quality service, which increasingly consume a diverse experience. Among these, the low-priced cosmetics market is trying a variety of experiential marketing to provide positive experience of their product and their brand through a unique service or event to stimulate the motions of young woman, who are changing rapidly, and is actively utilizing the means of marketing to form brand equity for these experiential marketing. Therefore, this study is to find out the effect of customer experiential on the brand equity through a variety of experiential marketing of low-priced cosmetics brand and based on the result, we were able to find out that the experiential marketing is also used as important means of marketing for low-priced cosmetics market to secure the brand equity and to maintain long-term relationship with the customer. This is expected to provide strategic and practical implications to the cosmetic marketing managers for customer management and this will recognize the importance of customer experiential in cosmetic marketing and suggest proper marketing strategy plan. In this study, the multiple regression analysis was mainly uses to find out the influence between the variables for low-cost cosmetic brand but we're hoping to execute a study, which directly and indirectly covers the complete path by using the various parameters, which can be effected on the brand equity.

EEPERF(Experiential Education PERFormance): An Instrument for Measuring Service Quality in Experiential Education (체험형 교육 서비스 품질 측정 항목에 관한 연구: 창의적 체험활동을 중심으로)

  • Park, Ky-Yoon;Kim, Hyun-Sik
    • Journal of Distribution Science
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    • v.10 no.2
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    • pp.43-52
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    • 2012
  • As experiential education services are growing, the need for proper management is increasing. Considering that adequate measures are an essential factor for achieving success in managing something, it is important for managers to use a proper system of metrics to measure the performance of experiential education services. However, in spite of this need, little research has been done to develop a valid and reliable set of metrics for assessing the quality of experiential education services. The current study aims to develop a multi-item instrument for assessing the service quality of experiential education. The specific procedure is as follows. First, we generated a pool of possible metrics based on diverse literature on service quality. We elicited possiblemetric items not only from general service quality metrics such as SERVQUAL and SERVPERF but also from educational service quality metrics such as HEdPERF and PESPERF. Second, specialist teachers in the experiential education area screened the initial metrics to boost face validity. Third, we proceeded with multiple rounds of empirical validation of those metrics. Based on this processes, we refined the metrics to determine the final metrics to be used. Fourth, we examined predictive validity by checking the well-established positive relationship between each dimension of metrics and customer satisfaction. In sum, starting with the initial pool of scale items elicited from the previous literature and purifying them empirically through the surveying method, we developed a four-dimensional systemized scale to measure the superiority of experiential education and named it "Experiential Education PERFormance" (EEPERF). Our findings indicate that students (consumers) perceive the superiority of the experiential education (EE) service in the following four dimensions: EE-empathy, EE-reliability, EE-outcome, and EE-landscape. EE-empathy is a judgment in response to the question, "How empathetically does the experiential educational service provider interact with me?" Principal measures are "How well does the service provider understand my needs?," and "How well does the service provider listen to my voice?" Next, EE-reliability is a judgment in response to the question, "How reliably does the experiential educational service provider interact with me?" Major measures are "How reliable is the schedule here?," and "How credible is the service provider?" EE-outcome is a judgmentin response to the question, "What results could I get from this experiential educational service encounter?" Representative measures are "How good is the information that I will acquire form this service encounter?," and "How useful is this service encounter in helping me develop creativity?" Finally, EE-landscape is a judgment about the physical environment. Essential measures are "How convenient is the access to the service encounter?,"and "How well managed are the facilities?" We showed the reliability and validity of the system of metrics. All four dimensions influence customer satisfaction significantly. Practitioners may use the results in planning experiential educational service programs and evaluating each service encounter. The current study isexpected to act as a stepping-stone for future scale improvement. In this case, researchers may use the experience quality paradigm that has recently arisen.

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Impact of Physical Environment of Exhibition on the Experiences and Visitors' Satisfaction (전시회의 물리적 환경이 체험 및 참관객의 만족도에 미치는 영향)

  • Choi, Sook-Hee;Jeon, In-Oh
    • The Journal of the Korea Contents Association
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    • v.12 no.11
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    • pp.313-337
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    • 2012
  • Recently, according to the being activated exhibition, it has been focused on the participants in order to enhance its interest and satisfaction. Consequently it is set up the model of research and the hypotheses based on the leading study of the physical environment of the exhibition and experience This study would like to analyze how the physical environments of the exhibition are effected on the factor of the experience and the participants' satisfaction. It also would like to check the factor of the experience to promote the participants' call and provide the useful information for the exhibitors to raise the participants' satisfaction. Being set the physical environment of the exhibition(layout accessibility, Facility aesthetics, facility cleanliness, convenience, comfort, human services) as a independent variable and fix the factor of experience (sense, feel, think, act and relate) as a parameter, the participants' satisfaction is identified. As a result of the research, the factor of experience is affected by the physical environment of the exhibition and the participants' satisfaction is affected by the factor of the experience. Therefore, the exhibitors have to consider the physical environments of the exhibition and the factor of experience for making the participants' satisfaction high when they hold the exhibitions.

농촌 어메니티자원을 활용한 마을테마 개발 사례 -군산, 산청 농촌전통테마마을을 대상으로-

  • 김혜민;조순재;나장원;최혜성;이부현
    • Proceedings of the Korean Society of Community Living Science Conference
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    • 2004.05a
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    • pp.178-178
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    • 2004
  • 현재 국민의 여가활동 패턴변화와 주5일 근무제 도입 등으로 전통문화, 자연체험 기회제공의 장으로서 농촌이 재인식되고 있으며, 농촌전통테마마을사업(농촌진흥청) 등 농촌지역 부존자원의 잠재서비스 개발ㆍ연출 및 농촌마을만이 가진 다양한 가치 발굴, 이를 자원으로 활용한 마을 활성화 관련 정책 및 프로그램이 추진되고 있다. 이때 농촌마을 부존자원의 다양한 부가가치 개발을 통해 지역경제 활성화의 수단이자 공동체 활성화 수단으로서의 가치를 새롭게 인식하는 것이 중요하다. (중략)

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A Design and Implementation of Multi-Avatar Routing System on 3D Virtual Space (3차원 가상공간에서의 Multi-Avatar 중계시스템의 설계 및 구현)

  • 허도영;전영훈;여인국;황대훈
    • Proceedings of the Korea Multimedia Society Conference
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    • 1998.10a
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    • pp.161-167
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    • 1998
  • 오늘날 네트워크 기술의 발전과 인터넷 보급이 대중화됨에 따라, 가상현실 기술로 구축된 인터넷상의 가상공간에 3차원 가상현실 기술을 접목하므로서, 가상현실이 제공하는 몰입감과 임장감을 체험하고 원거리의 네티즌과 동일한 가상환경을 공유하면서 상대방의 움직임과 동적 위치를 확인하고 의사 전달을 수행하고자 하는 요구가 발생하고 있다. 현재의 인터넷상에서의 웹은 HTML문서에 기반을 둔 정적인 2차원의 정보만을 제공하고 있다. 그러나 이러한 2차원의 인터넷에서도 3차원 정보를 표현할 수 있는 수단을 제공하는 VRML이 등장하였다. 이에 본 논문에서는 이 언어로 표현된 3차원 가상공간에서의 사용자간 이벤트를 중계하는 이벤트 중계 서버와 중계 서버들을 관리하는 위치 서버, 그리고 이들 서버와 통신하는 클라이언트와 인터넷상의 다른 세계를 관리할 수 있는 모듈을 설계하고 구현하였다. 또한 이를 통하여 가상공간에 참여하는 사용자를 나타내는 분신인 아바타를 통하여 각자의 가상공간을 체험하고 다른 참여자와 대화할 수 있는 시스템을 구현하였다.

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The Promotion and Content Composition of Geotravel as a New Way of Tourism (새로운 관광수단으로서 지리여행의 콘텐츠 구성과 활용 방안)

  • Park, Jongkwan
    • Journal of the Korean Geographical Society
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    • v.50 no.1
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    • pp.53-71
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    • 2015
  • Geographical travel(Geotravel) is new theme tourism based on geographical fieldwork. Geotravel is an emotional journey to explore physical and human landscapes, and is also a comprehensive environmental one beyond the scope of historical tourism. Geotravel provides an optimized regional content and programs for experiential tourism of the family. Taking advantage of geographical characteristics as spatial tourism, the geotravel methodology in catchment unit is strongly recommended. The geotravel content has to be developed in convergence standpoint. The integrated key words of geotravel are human and water. Geotravel is a pattern of specialized edutainment tourism for the public and elementary, secondary school students as well. The development of geographical travel courses is necessary for the popularization of geotravel. Mobile apps will be the medium that delivers easy geographical travel information. And geotravel curator has to be raised quickly for the generalized easy and interesting geotravel.

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삼삼오오로 더불어 활동하는 수학수업

  • Kim, Jong-Nam
    • Communications of Mathematical Education
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    • v.10
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    • pp.461-485
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    • 2000
  • 21세기 정보화 시대에는 알고 있는 지식의 대부분이 짧은 생성 주기를 가지게 되어, 다양한 변화의 시대가 될 것으로 예상하며 우리는 이것을 체험하고 있다. 열린수업에 대한 연구가 끝나기도 전에 수준별수업, 이번에는 멀티미디어 수업, 올해는 수행평가와 체험수업 등으로 다양한 변화를 권장받고 있다. 그리고 변화는 더욱 가속될 것이며, 또 다른 새로운 이름의 학습모형이 계속해서 나올 것이지만 그래도 일관된 방향성을 찾는다면, 가르친다는 것이 '지식의 전달'에 근거한 권위적인 모델로부터 '배움의 자극'을 제공하는 학생중심의 수업으로, 개별적인 학습활동과 더불어 소집단 공동학습활동을 중시하여, 발표${\cdot}$토의 활동과 관찰, 조사 등의 자기주도적인 학습능력과 협력 학습능력을 배양하는 쪽으로 바뀌어 가는 것이다. 다음의 예는 구서여자중학교 중심 MathPower 교과연구회에서 수행하고 있는 수학적 힘을 기르는 몇 가지 방법으로, 수학적 개념을 가르치는데 가장 적절한 예는 아닐 수도 있지만, ${\cdot}$ 학습수준을 고려한 교양으로서의 수학. ${\cdot}$ 협동적으로 사고하고 문제를 해결하는 의사소통 수단으로서의 수학. ${\cdot}$ 창의성과 인재에 중점을 둔 수학. 교육으로, 다양한 학습자료의 제작 및 활용으로 교실이 다른 사람과 협동적으로 사고하며, 수학적인 아이디어를 나누는 장소가 되어, 가슴이 따뜻하며, 재기발랄한 아이들이 IQ와 EQ, 그리고 창의력을 두루 맛볼 수 있었으면 하는 바램으로 정리한 것입니다.

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A Study on the role of Online Brand Community as an IMC Tool (통합적 마케팅커뮤니케이션 도구로써 온라인 브랜드 커뮤니티의 역할)

  • Kang, Yong Soo
    • Management & Information Systems Review
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    • v.29 no.4
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    • pp.123-142
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    • 2010
  • This study suggest that firms can use online brand communities as an IMC tool to achieve high brand loyalty through marketer-controlled or loyal customer-controlled brand contacts. In this perspective, the online brand community as a marketing communication tool can help the firm in eliciting favorable responses from customers. This study finds that an online brand community, as a critical marketing promotion tool, helps a firm elicit favorable relationship with customers and build strong brand loyalty. In particular, this study suggests several important theoretical and managerial implications. First, this study confirm that "advertising usefulness" is the most powerful and important factor that affects cgerial 's positive emotionomehile "sales promotion usefulness" impacmehin "interactivity" but dies not impacmhin "cgerial iexperience"ltyevent usefulness" impacmehin "cgerial iexperience"but dies not impacmhin "interactivity." In addition, "cgerial iexperience" signifn "itly impacmehin "cgerial -to-cgerial iinteractivity." This indicates that online environment provides participapacmwith a fun and exciting environment. In that sense, enhancing the online brand community experiencemwould be a critical factor for building strong brand. Thi", mword of mouth can play a riclly important role in making many cgerial s to trust brand and to enhance online brand community loyalty. Web users are becoming web authoore owning and creating content limited only by their imaginations.

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Does Brand Experience Affect Consumer's Emotional Attachments? (브랜드의 총체적 체험이 소비자-브랜드의 정서적 유대관계에 미치는 영향)

  • Lee, Jieun;Jeon, Jooeon;Yoon, Jaeyoung
    • Asia Marketing Journal
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    • v.12 no.2
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    • pp.53-81
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    • 2010
  • Brand experience has received much attention from considerable marketing research. When consumers consume and use brands, they are exposed to various specific brand-related stimuli. These brand-related stimuli include brand identity and brand communications(e.g., colors, shapes, designs, slogans, mascots, brand characters) components. Brakus, Schmitt, and Zarantonello(2009) conceptualized brand experience as subjective and internal consumer responses evoked by brand-related stimuli. They demonstrated that brand experience can be broken down into four dimensions(sensory, affective, intellectual, and behavioral). Because experiences result from stimulations and lead to pleasurable outcomes, we expect consumers to want to repeat theses experiences. That is, brand experiences, stored in consumer memory, should affect brand loyalty. Consumers with positive experiences should be more likely to buy a brand again and less likely to buy an alternative brand(Fournier 1998; Oliver 1997). Brand attachment, one of dimensions of the consumer-brand relationship, is defined as an emotional bond to the specific brand(Thomson, MacInnis, and Park 2005). Brand attachment is target-specific bond between the consumer and the specific brand. Thus, strong attachment is attended by a rich set of schema that link the brand to the consumer. Previous researches propose that brand attachments should affect consumers' commitment to the brand. Brand experience differs from affective construct such as brand attachment. Brand attachment is based on interaction between a consumer and the brand. In contrast, brand experience occurs whenever there is a direct and indirect interaction with the brand. Furthermore, brand experience is not an emotional relationship concept. Brakus et al.(2009) suggest that brand experience may result in brand attachment. This study aims to distinguish brand experience dimensions and investigate the effects of brand experience on brand attachment and brand commitment. We test research problems with data from 265 customers having brand experiences in various product categories by using multiple regression and structural equation model. The empirical results can be summarized as follows. First, the paths from affective, behavior, and intellectual experience to the brand attachment were found to be positively significant whereas the effect of sensory experience to brand attachment was not supported. In the consumer literature, sensory experiences for consumers are often equated with aesthetic pleasure. Over time, these pleasure experiences can affect consumer satisfaction. However, sensory pleasures are not linked to attachment such as consumers' strong emotional bond(i.e., hot affect). These empirical results confirms the results of previous studies. Second, brand attachment including passion and connection influences brand commitment positively but affection does not influence brand commitment. In marketing context, consumers with brand attachment have intention to have a willingness to stay with the relationship. The results also imply that consumers' emotional attachment is characterized by a set of brand experience dimensions and consumers who are emotionally attached to the brand are committed. The findings of this research contribute to develop differences between brand experience and brand attachment and to provide practical implications on the brand experience management. Recently, many brand managers have focused on short-term view. According to this study, we suggest that effective brand experience management requires taking a long-term view of marketing decisions.

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Development of Web3D-based Virtual Reality System for Hydrogen Station (웹 3D 기술을 사용한 수소충전소 가상체험교육시스템 제작)

  • Yoon, Jong-Chul;Kwon, Ji-Yong;Lee, In-Kwon
    • Journal of the Korea Computer Graphics Society
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    • v.15 no.2
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    • pp.35-40
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    • 2009
  • In this paper, we present the web3D-based virtual reality(VR) system for the safety education of the hydrogen station. Currently, hydrogen is considered the next generation energy, and hydrogen station is a part of core infrastructure in hydrogen industry. However, the experience of safety equipment in the hydrogen station is limited to the non-experts, because it is a restricted area in general industry. Therefore, using the event driven method, we develop the VR system to transfer the information of hydrogen station to the non-experts. Using our system, user experiences the safety concerns in the hydrogen station, and also learn the informations of hydrogen energy.

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