• 기본간호학회지
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• 제6권3호
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• pp.522-531
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• 1999

This research identifies the ingress to egress primary factors that causes a patient to receive delayed emergency medical care. This material was collected between February 1st to 28th, 1998. Research envolved 4,118 people who visited the college emergency medical center in Kyeongido Province, South Korea. Medical records were examined, using the retrospective method. to determine the length of stay and the main cause for waiting. Results are as follows : 1. The age group with the highest admission rate was 10 and under, approximately 1,394 (33.9%). Followed by an even distribution for ages between 11-50 at 10-15% for their respective ranges. The lowest admission rate was 50 years and above. 2. From the 4,118 records examined, 3,489 received outpatient treatment (84.7%); 601 were admitted for inpatient care (14.6%); 25 arrived dead on arrival (0.6%); and 4 people died at the hospital. 3. Between 7PM to 12AM, 42.9% were admitted to the EMC. The hours from 9PM to 11PM recorded the highest admission rate and 5AM to 8AM was the lowest From 8PM to 12AM, the most beds were occupied. 4. For most patients. the average length of stay was approximately 2.2 hours. By medical department, external medicine was the longest for 2.8 hours. Pediatrics was the shortest for 1.6 hours. The average waiting period for inpatient admission was 2.6 hours. Inpatient admission for pediatrics and external medicine was 3.4 hours and 2.2 hours respectively. 5. Theses are primary factors for delay at EMC: 1) pronged medical consultations to decide between inpatient versus outpatient treatment, and delaying to be inpatient, 2) when you call physicians they are delayed to come 3) Understaffing during peak or critical hours, 4) Excessive consulting with different medical departments, 5) some patients require longer monitoring periods, 6) medical records are delayed in transit between departments, 7) repeated laboratory tests make delay the result, 8) overcrowded emergency x-ray place causes delay taking x-ray and portable x-ray, 9) the distance between EMC and registration and cashier offices is too far. 10) hard to control patient's family members. The best way to reduce EMC waiting and staying time is by cooperation between departments, both medical and administrative. Each department must work beyond their job description or duty and help each other to provide the best medical service and satisfy the patient needs. The most important answer to shortened the EMC point from ingress to egress is to see things from a patient point of view and begin from there to find the solution.

• 한국시뮬레이션학회논문지
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• 제18권3호
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• pp.35-45
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• 2009

응급진료센터(Emergency Medical Center, EMC)는 질병, 분만, 각종 사고 및 재해로 인한 부상으로 즉시 응급처치를 받아야 하는 환자들을 위한 장소이다. 현재 대부분의 EMC는 정규병상으로만 응급환자를 수용하여 서비스할 수 없는 관계로 임시 병상을 운영하고 있으나, 응급환자 및 보호자의 서비스 질(quality of service, QoS) 향상과 EMC의 효율적인 운영을 위하여 임시병상 사용률을 낮추는 개선이 필요한 상황이다. 본 연구에서는 임시병상 개수를 줄이면서도 응급환자의 체류시간이 증가하지 않는 개선안을 실행에 옮기는데 필요한 의사결정 정보를 응급의료학과에 제공하고자 한다. EMC 환자가 응급진료를 받는 시간보다 타부서 전문의와의 협의진료 시간과 다른 병동 입원 대기시간의 과다가 QoS 저하와 임시병상 투입의 주요 원인이 되고 있으므로 이들을 제어하는 것이 핵심이라고 할 수 있다. 본 논문에서는 EMC를 잘 묘사하는 Arena 시뮬레이션 모델을 제안하고, EMC 최적 운영 파라미터 값들을 결정하는 실험 결과를 제시하고 있다. 최적화 모델을 시뮬레이션과 연동하여 실험을 하기 위하여 Arena에 탑재된 OptQuest를 사용하였다. 실험 결과, 짧은 실행시간 안에 응급환자의 체류시간을 증가시키지 않으면서, 임시병상 개수를 줄일 수 있는 최적의 파라미터 셋을 얻을 수 있었다.