• Proceedings of the KSR Conference
• /
• 2008.06a
• /
• pp.1594-1611
• /
• 2008

Level of Service(LOS) is classified A through F in highway system (KHCM), usually using LOS C in express way and D in national road. (LOS C denotes 75% of capacity) Meanwhile in Railroad System, there is no clearly defined LOS, and the daily demand in infra-structure planning has been used. It is very important that LOS provides consequently a consensus of opinion between users and operators because there is a close relation between user demand and level of services. Considering this, there should exist clearly defined Level of Services in Railroad System Planning so that demand can be predicted precisely.

• Journal of the Korean Society for Railway
• /
• v.19 no.3
• /
• pp.351-362
• /
• 2016

The purpose of this study is to investigate service factors and relationships affecting customer satisfaction by measuring indexes of the entire set of high-speed railway station facilities and train services. In this study, we collected data from 202 KTX passengers and analyzed the data using the structural equation model (SEM) method. Through exploratory factor analysis (EFA), we found five major service factors, including parking related service (PRS), station convenient facilities related service (SCS), ticketing services (TIS), service within the train (SWT), and inner environments (INE). As result of a hypothesis test, it was found that PRS does not influence SWT, whereas SCS and TIS positively affect train related service. Also, SWT and INE significantly affect the overall service satisfaction of customers. Thus, our findings provide that station facilities and train service experience are important factors that can enhance customer satisfaction.

• The Journal of the Institute of Internet, Broadcasting and Communication
• /
• v.16 no.2
• /
• pp.9-18
• /
• 2016

The railroad is one of the most popular means of transport. Howerver, railroad agencies are managing the railroad information and provide its service respectively. That is, because of managing the different information and its type, The user will not receive the correct and integrated information. In this study, We figure out the needs of passengers that they want in railroad service and seek an integrated service plan that railroad passengers can use the railroad information service at a time, at a glance and in one place. Also, we investigate the knowledge-base construction to provide a knowledge map service to railroad passengers.

• KSCE Journal of Civil and Environmental Engineering Research
• /
• v.37 no.6
• /
• pp.1025-1032
• /
• 2017

In this paper, the level of service (LOS) is defined for high-speed railway links and rolling stocks. Based on this LOS, how to manage high-speed railway facility is also suggested. The LOS is divided into 6 levels from A to F. The measurement of effectiveness (MOE) for railway links is derived from the relationship between a total delay time and a railway link utilization ratio. Another MOE, volume over capacity (V/C), is also proposed. On the other hand, the LOS for high-speed railway rolling stocks is based on the density of people in a rolling stock. Above all, LOS D is defined to the total number of seats. Then, LOS A is 50% of the LOS D, LOS B is 70% of the LOS D, LOS C is 90% of the LOS D and LOS D~F is defined as the maximum seats and standing people at the level of each. Finally, a method to manage high-speed railway links and rolling stocks is proposed in order to keep the level of service at the target by the government.

• Proceedings of the KSR Conference
• /
• 2004.06a
• /
• pp.386-391
• /
• 2004

일반적으로 철도수요를 추정할 때에는 매표실적에 근거한 직접수요모형(Direct Demand Model)을 많이 사용하여왔다. 고속철도가 2004년 4월 개통됨으로써 실행된 수요가 나옴에 따라 이를 이용하여 KTX와 일반철도를 고려한 직접수요모형의 작성이 가능하게 되었다. 따라서 본 논문에서는 고속철도 운행 전${\cdot}$후의 실제수요를 이용하여 고속철도 개통 전${\cdot}$후의 직접수요모형을 추정하여보았다. 모형에 사용되는 변수로는 철도서비스, 사회경제지표 등을 사용하였다. 그 중 철도서비스, 즉 운행시간, 운행빈도, 운임 등을 집중적으로 사용하여 모형을 작성하였다. 이렇게 작성된 모형은 KTX와 일반철도, 일반철도 등급간에서 철도서비스 변수의 기여를 명시적으로 제시해준다. 개발된 모형을 이용하여 KTX 및 일반철도의 운행방향에 대하여 검토하였다.

• Journal of the Korean Society for Railway
• /
• v.14 no.1
• /
• pp.6-10
• /
• 2011

This article deals with a problem of setting reliability targets of the railroad systems where the punctuality target is given to the operator and a penalty is imposed for the year when the target is not met. The operator should set the reliability targets of the railroad system and sub-systems because the reliability affects the expected number of years when the penalty is imposed. This paper presents a procedure for setting the service reliability target and equations to calculate the expected number of years when the penalty is imposed and the probability that the operator should pay the penalty per year according to the mean kilometer between service failures of the railroad system and sub-systems.

• Journal of the Korean Society for Railway
• /
• v.14 no.4
• /
• pp.376-382
• /
• 2011

The service quality of website has been recognized as an important factor for business productivity and affected the customer behavior. The logistics industry is no longer exceptional for these trends. This study attempts to find out relationship between the quality of railway logistics information service (reliability, availability, appearance, convenience) and the satisfaction of shipper. In the result of regression analysis, reliability and availability have effects to shipper's satisfaction. But appearance and convenience have no effects to shipper's satisfaction. The purpose of this paper is to suggest the strategy of railway logistics information service to increase the shipper's satisfaction.

• Proceedings of the KOR-KST Conference
• /
• 2003.02a
• /
• pp.75-93
• /
• 2003

Hub-and-spokes전략은 교통분야에서 널리 이용되는 네트워크전략이지만, 철도의 경우 대개 이 전략을 이용하기 어려운 네트워크구조를 가지고 있어 그 적용사례를 찾아보기 어렵다. 그러나 유럽에서는 철도망이 도로망처럼 조밀하게 형성되어 있다는 점과 환적 처리기술의 발달로 90년대 초부터 이 전략이 철도화물운송부문에도 도입되기 시작했다. 이러한 관점에서 본 논문은 철도화물운송망에서의 hub-and-spokes전략을 구현하는 서비스네트워크 디자인모형을 개발하고, 모델의 실제철도망에의 적용성을 평가한다. 개발되는 모형이 전략모형임에도 불구하고 모형에서는 일반화된 운영비용 외에 열차속도, 서비스빈도, 터미널에서의 화물처리속도 등에 따른 시간지체비용도 고려되었다. 시간지체비용의 고려에 따라 야기되는 비선형 목적함수는 빈도별 서비스결정변수의 설정을 통해 선형화되어 결과적으로 모형은 선형 binary정수 최적화문제로 표현되었다. 규모가 큰 네트워크의 경우 해도출의 어려움 때문에 본 논문은 전체문제의 분할(decomposition)에 기초한 휴리스틱방법((heuristic method)으로 해결한다. 해도출의 효율성을 높이기 위해 서비스빈도개선과 관련하여 세 알고리즘이 개발되었다. 개발된 알고리즘은 유럽의 실제네트워크를 기초로 도출한 4개의 테스트문제에 적용되어, 해의 정확도와 해 도출의 효율성이 비교·평가되었다.

• Journal of the Korean Society for Railway
• /
• v.18 no.5
• /
• pp.502-511
• /
• 2015

The purpose of this study is to prioritize the importance of urban railway service quality through statistical analysis. This was done to maximize customer satisfaction by providing customers of urban railway services (including LRT), operated by the local government, with a better customized service quality. It was hoped that this project would boost the need for public transportation by increasing customer satisfaction, which would eventually lead to more profitable revenue. The results of validity certification of expectations and perceptions before and after the use of government funded urban railway and private sector invested urban railways show that there are gaps for 18 items for the government funded urban rail projects (p<.01), while there is no significant difference for 2 items between expectation and perception (p>.05); private sector invested urban railway projects show differences for all 20 items (p<.001). Therefore, IPA analysis is conducted to improve the service quality; this should lead to a remedy that focuses on service quality. The findings of this study will contribute to providing management strategies for boosting customer satisfaction and creating revenue through customized service quality in the urban railway operating industry (including LRT), which is currently suffering from chronic deficits.

• Journal of the Korean Society for Railway
• /
• v.12 no.5
• /
• pp.751-760
• /
• 2009

The purpose of this study is to search how to improvement mathods of rail freight by understanding the problems and the evasion reasons in coping with various case of logistics environment and to enhance competitiveness of rail freight. So we examined improvement of in the productivity in the rail container possibility for Modal shift in Korea railway, we have done a survey among the shiffer and multimodal transport operators in Korea. Data were analyzed using quantitiative mathod.