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Classification of Service Quality for HMR unmanned store business (HMR 무인매장 서비스 품질 분류에 관한 연구)

  • Jong Won Lee
    • Journal of Service Research and Studies
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    • v.13 no.2
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    • pp.41-61
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    • 2023
  • The universal form of life in the era of the 4th industrial revolution can probably be summarized as the keyword "non-face-to-face". In particular, in terms of consumption activities, face-to-face contact is gradually changing to a system that minimizes, and offline stores are rapidly changing to non-contact services through kiosks and robots. The social structure is also changing with the passage of time, and most fundamentally, our dietary consumption patterns are changing. In particular, the increase in single-person households and the aging population are having a great impact on changes in the food service industry, which is closely related to dietary life. The HMR (Home Meal Replacement) market has grown significantly as the labor of cooking at home has decreased and the use of substitute foods has increased. As the size of the market has grown, the types of businesses that provide products have also diversified. The development of technology, non-face-to-face culture, and corporate management efficiency are intertwined, and unmanned stores are spreading recently. In this study, service quality attributes of HMR unmanned stores, where competition is gradually intensifying, are classified, and service quality classification using the Kano model and Timko's customer satisfaction coefficient are calculated to provide implications for service management based on customer satisfaction. As a result of the analysis, 'products with short cooking time' and 'variety of products (menu)' were classified as attractive qualities, and 'cleanliness inside/outside of the store' and 'products at reasonable prices' were classified as unified quality. In addition, 'convenience of self-checkout process' was classified as a natural quality, and 'convenience of in-store passage' was classified as an indifferent quality. Furthermore, when the service factor was satisfied within the HMR unmanned store, the factor with the highest satisfaction coefficient was 'product (menu) variety', and the factor with the highest dissatisfaction factor was 'convenience of self-checkout process'. Through the results of this study, it is intended to derive priorities in service quality management of HMR unmanned stores and provide strategic implications for related businesses.

Application and Comparative Analysis of River Discharge Estimation Methods Using Surface Velocity (표면유속을 이용한 하천 유량산정방법의 적용 및 비교 분석)

  • Jae Hyun, Song;Seok Geun Park;Chi Young Kim;Hung Soo Kim
    • Journal of Korean Society of Disaster and Security
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    • v.16 no.2
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    • pp.15-32
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    • 2023
  • There are some difficulties such as safety problem and need of manpower in measuring discharge by submerging the instruments because of many floating debris and very fast flow in the river during the flood season. As an alternative, microwave water surface current meters have been increasingly used these days, which are easy to measure the discharge in the field without contacting the water surface directly. But it is also hard to apply the method in the sudden and rapidly changing field conditions. Therefore, the estimation of the discharge using the surface velocity in flood conditions requires a theoretical and economical approach. In this study, the measurements from microwave water surface current meter and rating curve were collected and then analyzed by the discharge estimation method using the surface velocity. Generally, the measured and converted discharge are analyzed to be similar in all methods at a hydraulic radius of 3 m or over or a mean velocity of 2 ㎧ or more. Besides, the study computed the discharge by the index velocity method and the velocity profile method with the maximum surface velocity in the section where the maximum velocity occurs at the high water level range of the rating curve among the target locations. As a result, the mean relative error with the converted discharge was within 10%. That is, in flood season, the discharge estimation method using one maximum surface velocity measurement, index velocity method, and velocity profile method can be applied to develop high-level extrapolation, therefore, it is judged that the reliability for the range of extrapolation estimation could be improved. Therefore, the discharge estimation method using the surface velocity is expected to become a fast and efficient discharge measurement method during the flood season.

Nonlinear Modeling and Application of PI Control on Pre-cooling Session of a Carbon Dioxide Storage Tank at Normal Temperature and Pressure (상온 상압의 이산화탄소 저장용 탱크를 위한 예냉과정의 비선형 모델링 및 비례-적분 제어 적용)

  • Lim, Yu Kyung;Lee, Seok Goo;Dan, Seungkyu;Ko, Min Su;Lee, Jong Min
    • Korean Chemical Engineering Research
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    • v.52 no.5
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    • pp.574-580
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    • 2014
  • Storage tanks of Carbon dioxide ($CO_2$) carriers utilized for the purpose of carbon capture and storage (CCS) into subsea strata have to undergo a pre-cooling session before beginning to load cryogenic liquid cargos in order to prevent physical and thermal deterioration of tanks which may result from cryogenic $CO_2$ contacting tank walls directly. In this study we propose dynamic model to calculate the tank inflow of $CO_2$ gas injected for precooling process and its dynamic simulation results under proportional-integral control algorithm. We selected two cases in which each of them had one controlled variable (CV) as either the tank pressure or the tank temperature and discussed the results of that decision-making on the pre-cooling process. As a result we demonstrated that the controlling instability arising from nonlinearity and singularity of the mathematical model could be avoided by choosing tank pressure as CV instead of tank temperature.

In vitro cytotoxicity of four kinds orthodontic band cements (수종 치과 교정용 밴드 시멘트의 세포독성에 관한 실험적 연구)

  • Lee, Won-Chul;Park, Soo-Byung
    • The korean journal of orthodontics
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    • v.34 no.4 s.105
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    • pp.351-362
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    • 2004
  • Orthodontic band cements are widely used in the fields of orthodontics, but they are commonly known as cytotoxic material. Within an oral cavity several ions and components are released from orthodontic band cements, thus causing inflammation or injury to the Periodontal tissue. Therefore, it is very important to estimate the biocompatibility of orthodontic band cements. The purpose of this study was to assess the cytotoxic effect of orthodontic band cements to HGF cells. A zinc phosphate cement, a glass ionomer, a resin modified glass ionomer, and compomer were used to evaluate three cytotoxicity assays: cell proliferation assay, MTT assay, and agar ovelay assay The results were as follows: 1. In the cell proliferation assay, Gl>ZPC, RMGI, RMGI24, GI24>compomer24, ZPC24, compomer>metal ring lined up in order of cytotoxicity 2. In the MTT assay, GI>ZPC, RMGI>GI24>ZPC24, compomer, metal ring, RMGI24, compomer24 lined up in order of cytotoxicity. 3. In the agar overlay test, GI>GI24, ZPC, ZPC24, RMGI>RMGI24, compomer, compomer24, metal ring lined up in order of cytotoxicity.

Experimental Study on Characteristics of Steam Condensation in a Sub-cooled Water Pool (과냉각수조에서 증기응축 특성에 관한 실험적 연구)

  • Kim, Hwan-Yeol;Cho, Seok;Song, Chul-Hwa;Chung, Moon-Ki;Choi, Sang-Min
    • Journal of Energy Engineering
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    • v.8 no.2
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    • pp.298-308
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    • 1999
  • Experimental study on characteristics of direct contact condensation of steam discharged into a sub-cooled water pool has been performed using five different sizes of horizontal nozzle over a wide range of steam mass fluxes and pool temperatures. Steam condensation phenomena have been observed visually and by taking pictures of steam jets using a high speed video camera. Two different steam jet shapes such as ellipsoidal shape and conical shape were typically observed for a stable steam jet, depending on the steam mass flux and pool temperature. The steam jet expansion ratio and the steam jet length as well as the condensation heat transfer coefficients were determined. The effect of steam mass flux, pool temperature, and nozzle diameter on these parameters were also discussed. Empirical correlations for the steam jet lengths and the condensation heat transfer coefficients as a function of steam mass flux and condensation driving potential were established. The axial and radial temperature distributions in steam jet and in surrounding water were measured. The effect of steam mass flux, pool temperature, and nozzle diameter were also discussed. The condensation regime map, which consists of six regimes such as chugging, transient chugging, condensation oscillation, stable condensation, bubble condensation oscillation, and intermittent oscillation condensation, were established. In addition, the dynamic pressures at the pool wall were measured. The close relation of dynamic pressure and steam condensation mode, which is also dependent on steam mass flux and pool temperature, was found.

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A Terrestrial LiDAR Based Method for Detecting Structural Deterioration, and Its Application to Tunnel Maintenance (터널 유지관리를 위한 지상 LiDAR 기반의 구조물 변상탐지 기법 연구)

  • Bae, Sang Woo;Kwak, Jae Hwan;Kim, Tae Ho;Park, Sung Wook;Lee, Jin Duk
    • The Journal of Engineering Geology
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    • v.25 no.2
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    • pp.227-235
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    • 2015
  • In recent years, owing to the frequent occurrence of natural disasters, the inspection and maintenance of structures have become increasingly important on a national scale. However, because most structural inspections are carried out manually, and due to the lack of objectivity in data acquisition, quantitative data are not always available. As a result, researchers are seeking ways to collect and standardize survey data using terrestrial laser scanning, thereby bypassing the limitations associated with visual investigations. However, field data acquired using a laser scanner have been required to measure changes in structure geometry resulting from passive deterioration. In this study, we demonstrate that it is possible to identify the processes of structural deterioration (e.g., efflorescence, leakage, delamination) using intensity data from terrestrial laser scanning. Additionally, we confirm the viability of automated classification of alteration type and objectification of the polygon area by establishing intensity characteristics. Finally, we show that our method is effective for structural inspection and maintenance.

Working partial pressure of $CO_2$ gas in aqueous solution

  • Kim Dong-Su
    • Resources Recycling
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    • v.14 no.4 s.66
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    • pp.47-52
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    • 2005
  • Carbonate species in aqueous solution play an important role in the determination of chemical properties of water in relation with alkalinity, buffer capacity, biological productivity, and so on. These compounds also have reactive characteristics such as interphasal reactions between solid, liquid, and gas phases. In the absence of solid materials, the total amount and relative abundance of each carbonate species are directly influenced by the partial pressure of $CO_2$ gas in the atmosphere, which in turn significantly affects the properties of aquatic system. In the water/wastewater treatment process along with the wastes treatment and recycling process which occurring in aquatic environment, it is essential to figure out its characteristics for their optimization and one of its most influential features upon these processes is determined by carbonate species. To understand the fundamental aspect of the relationship between the partial pressure of $CO_2$ gas and chemical features of water, especially pH, the working partial pressure of pure $CO_2$ gas that produced by contacting the dry ice with water has been estimated based on equilibrium calculation. The equilibrium constants for the dissociation ot carbonic acid were determined using van't Hoff equation and the distribution diagram of carbonate species according to the pH has been constructed to substantiate the results of equilibrium calculation. The estimated working partial pressure of pure $CO_2$ gas was found to be a function of the concentration of carbonates in solution, which suggesting that Prior evaluation of the working partial pressure of gas is essential for a better understanding of aquatic interactions.

A Study on the Treatment of Radioactive Liquid Wastes using Synthetic textile by Air Intake System (공기유입시스템에서의 섬유매체에 의한 방사성액체폐기물 처리에 관한 연구)

  • 김태국;이영희;안섬진;손종식;홍권표
    • Proceedings of the Korean Radioactive Waste Society Conference
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    • 2003.11a
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    • pp.101-104
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    • 2003
  • In this study based on the mass transfer theory, experiments for the evaporation rates depending on various conditions were carried out through the operation of the existing Natural Evaporation Facility in KAERI. Evaporation media were made of the cotton and polyester. Air circulation in the facility was forced by exhausting fans. The evaporation rate and the decontamination factor were calculated by the result of experiment. The evaporation rate increased as the flow rate of air supply, the feed rate of liquid waste, and the temperature of supplied air increased. As for the humidity of supplied air, the evaporation rate was getting higher as the humidity was getting lower. As the result of this study, operation conditions of the Natural Evaporation Facility are optimized as follows : The air temperature above $8^{\circ}C$, the air humidity below 70%, the air flow rate 1.14-1.47 m/sec, and the liquid waste feed rate $4.6{\ell}/hr\cdotm^2$. The decontamination factor and the radioactivity are $5.1{\times}10^3$and $4.7{\times}10^{-13}{\mu}Ci/\textrm{m}{\ell}$ respectively, at the above mentioned optimum operation conditions. The air factor in the Dalton's equation for evaporation was determined from results of experiment on the temperature, the humidity, and the flow rate of supplied air as following : $[\textit{Eh}=(0.018 + 0.0141\textitv) {\delta}textitH]$

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Lipid A of Salmonella typhimurium Suppressed T-cell Mitogen-Induced Proliferation of Murine spleen Cells in the Presence of Macrophage (Salmonella typhimurium lipid A를 처리한 식세포 존재 조건에서 mitogen에 유도되는 이자 세포의 증식억제)

  • Kang, Gyong-Suk;Chung, Kyung-Tae
    • Journal of Life Science
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    • v.17 no.1 s.81
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    • pp.31-38
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    • 2007
  • Infection with virulent or attenuated Salmonella typhimuriumhas known to induce reduction in proliferative responses of spleen cells. We investigated a role of lipid A from S. typhimurium, a B cell mitogen, on proliferation of spleen cells by T cell mitogens such as concanavaline A and phytohemagglutinin under in vitro and ex vivo conditions. Lipid A alone induced proliferation of spleen cells in vitroin a dose-dependent manner. However, subsequent treatment of concanavaline A or phytohemagglutin in after lipid A treatment induced proliferation suppression of murine spleen cells in vitro and ex vivo. Removal of macrophages from spleen cells, which were obtained from a lipid A-injected mouse, restored proliferation by concanavaline A and phytohemagglutinin, indicating that macrophages appeared to play a role in lipid A-induced suppression. Secreted molecules from macrophages did not accounted for the suppression because suppressive effect was not achieved when the supernatant from macrophage-containing spleen cell culture was conditoned to macrophage-depleted spleen cell culture. Co-culture of spleen cells from lipid A-treated and - untreated mice showed proliferation suppression as increasing cell numbers of lipid A-treated mouse. These data suggested that the cell-to-cell contact of macrophage with splenic lymphocyte cells is responsible for immune responses against lipid A, which is applicable to the case of human S. typhi infection.

Rotations between Erythroblasts and Kupffer Cells in Human Fetal Hepatic Erythropoiesis - Trasmission and Scanning Electron Microscopic Observation (태아 간 적혈구형성에서 별큰포식세포의 적혈구모세포섬형성 - 투과 및 주사전자현미경적 관찰)

  • Lee, Won-Bok;Shin, Do-Shik;Kim, Kyung-Yong
    • Applied Microscopy
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    • v.29 no.1
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    • pp.43-56
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    • 1999
  • The relationship between intravascular erythroblasts and Kupffer cells in the human fetal liver from 11 to 20 week gestation was studied ultrastructurally. The walls of the developing sinusoids consisted of two cell types devoid of basal lamina, the nonfenestrasted endothelial cells and Kupffer cells. Kupffer cells examined were easily identified by their content of phagosmes and their morphological features, and partially proliferated by mitotic division which was different way of proliferation from adult. Some extruded nuclei of acidophilic erythroblasts were trapped within Kupffer cells which exhibited various stages of intracellular digestion of the nuclei. During high activity of human fetal hepatic erythropoiesis, Kupffer cells were found in association with developing erythrob-lasts, which was similar with erythroblastic islands. The developing erythroblasts were partially surrounded by multilaminated membrane system of the Kupffer cell consisting erythroblastic island, or in contact with Kupffer cell via cytoptasmic processes in the sinu-soidal lumen. The presence of these islands was confirmed by transmission and scanning electron microscopic study. The results demonstrate that Kupffer cells in fetal heaptic erythropoiesis phagocytized expelled nuclei and contributed to erythropoiesis mechanically and physiologically by the hypertrophy and the formation of erythroblastic islands.

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