• The Journal of the Korea Contents Association
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• v.22 no.1
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• pp.444-455
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• 2022

The purpose of this study is to examine the roles of emotional intelligence and knowledge sharing, while focusing on the customer orientation of flight attendants, to identify the strategies to improve the quality of services provided by flight attendants. For this purpose, the researcher examined the relationships between emotional intelligence and customer orientation, as well as the impact of knowledge sharing in the process. The survey was conducted over three weeks from May 6, 2021, to May 27, 2021, and the 426 questionnaires recovered were analyzed using statistical software programs SPSS 23.0 and AMOS 23.0. The findings of this study are as follows; First, the emotional intelligence of flight attendants had a positive impact on customer orientation. Second, the emotional intelligence of flight attendants had a positive impact on knowledge sharing. Third, the knowledge sharing of flight attendants had a positive impact on customer orientation. Fourth, in the relationship between the emotional intelligence of flight attendants and their customer orientation, knowledge sharing had a significant mediating effect. Based on the findings of this study, it would be possible to consider support strategies for organizations, including the training programs for enhancing the emotional intelligence of flight attendants and a corporate culture in which knowledge sharing can be promoted.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.26 no.8
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• pp.1103-1110
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• 2022

Due to the rapid development of AI-related industries, countless edge devices are working in the real world. Since data generated within the smart space consisted of these devices is beyond imagination, it is becoming increasingly difficult for edge devices to process. To solve this issue, EdgeCPS has appeared. EdgeCPS is a technology to support harmonious execution of various application services including AI applications through interworking between edge devices and edge servers, and augmenting resources/functions. Therefore, we propose a knowledge-sharing graph-based componentized AI application support system applicable to the EdgeCPS platform. The graph is designed to effectively store information which are essential elements for creating AI applications. In order to easily change resource/function augmentation under the support of the EdgeCPS platform, AI applications are operated as components. The application support system is linked with the knowledge graph so that users can easily create and test applications, and visualizes the execution aspect of the application to users as a pipeline.

• Information Systems Review
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• v.12 no.2
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• pp.145-166
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• 2010

As the service industry is advancing, the meaning of service innovation has been evolved. Recently, service innovation embraces all creative activities about service offering or relevant to service offerings and emphasizes the importance of customers in innovation process as a key driver. The innovation in services is often the result from a collaborative process between KIBS firms and client firms. Many researchers have pointed out about how the KIBS firms drive the innovation through service. In spite of the importance of service innovation, previous studies did not address the questions about what kinds of factors affect service innovation in KIBS firms still remain, or what are the effects of different knowledge on the innovation process. Therefore, the purpose of this study is to investigate the effect of the interactivity that KIBS firms have with their customers on various types of innovations in KIBS firms. Interactivity has been touted to be the most important starting point for and the basis of service innovations. This study also examines the effect of knowledge types (tacit or explicit) on the relationship between interactivity and service innovation. To test the proposed hypotheses, we developed measurement items and distributed survey questionnaires to domestic companies. 230 survey questionnaires were distributed and 81 were returned among which 76 were usable. The results of this study show that interactivity may be a significant indicator of innovation within KIBS firms. It also represents that the effect of knowledge types on the relationship between interactivity and innovation. These results indicate that KIBS firms need to improve the various activities of interaction with customers for innovation. This study provides a blueprint to further investigation of the critical role of service in service science perspectives.

• Proceedings of the KAIS Fall Conference
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• 2005.05a
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• pp.105-107
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• 2005

이 논문은 지식정보 자원 통합 및 상호운용성 제공을 위한 국가 수준의 지식정보자원의 자동 생성 및 유통 시스템의 주요한 특징을 기술한다. 국가 지식정보 관리시스템들은 지식 유형과 지식관리 역할을 수행하는 종합정보센터에 따라 생성 자원 유형 및 유통 메커니즘이 상이하며, 다양하게 분류된다. 이러한 상호운용의 문제점을 해결하기 위해서는 시스템간의 표준화된 지식정보 공유 기능 제공을 위한 국가 지식 정보자동 생성 및 유통 표준 모델의 설계가 요구된다. 이를 위해 설계된 모델은 분산 아키텍처 모델, 프로세스 모델 및 서비스 운영 모델로 구성되며, 국가 지식정보 공유를 위한 생성 및 유통 시스템의 개선, 신규 시스템의 설계 및 개발을 위한 참조모델로서 활용할 수 있다.

• 지역과문화
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• v.6 no.1
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• pp.1-27
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• 2019

The study explores the way how sharing economy services of accommodation and car rental, one of social issues actively discussed today are settled in the process of sharing economy building in local destinations. The result shows that average consumers expressed their favorable attitude toward the sharing economy services. However, the consumer's attitude didn't directly affect the consumer's positive perception that there is need for local sharing economy service network and the educational system for local residents and the network helps the economy. Instead consumer's knowledge of sharing economy services and their eagerness to learn the knowledge as parameters related the consumer's attitude to their perceptions; the consumer's attitude affected indirectly their perceptions. The study shows that local communities and their residents' efforts are not enough simply to activate the sharing economy services in the development process of tourist resources, while it asks consumers to learn information and knowledge of the sharing economy. Therefore, consumers and residents should interact and communicate closely with each other to help the development of local destinations and tourist resources based on sharing economy.

• Proceedings of the Korean Society for Information Management Conference
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• 1999.08a
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• pp.215-218
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• 1999

다가오는 미래는 지식 경쟁에서 살아 남는 국가, 사회, 개인만이 존재하는 지식사회라고 한다. 인류문화의 보고라는 도서관도 예외일 수 없다. 기존의 도서관 시스템으로는 새로운 경쟁사회, 즉 지식사회에서 제 역할을 찾을 수 없다. 따라서. 지식과 정보를 직접 이용자에게 제공하는 정보공유의 시스템으로 전환되어야 한다. 사서들의 경험에 의한 Know-how를 아웃풋하여 새로운 지식을 창조함으로써 업무의 효율성과 양질의 지식정보를 서비스 받을 수 있는 지식관리시스템을 구현해야 한다. 본 글에서는 현 도서관 시스템의 문제점을 파악하고 바람직한 지식관리스템의 새로운 모형을 구축한다.

• Journal of the Korea Convergence Society
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• v.12 no.12
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• pp.197-211
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• 2021

The emergence of knowledge-sharing live streamers provides more diversified content to the live streaming platform. Analysis of the factors affecting the intention to use knowledge sharing live streaming users can allow the live streaming platform to understand better the adoption characteristics of users who follow this type of content. Help platform operators provide better services and help live streaming platforms innovate. Based on the TAM model, this research uses questionnaire surveys and structural equation models to construct a conceptual model of the influencing factors of users' intentions in the knowledge sharing live streaming and conduct an empirical analysis on the influencing factor models. The results of data analysis show that a significant influence of users' attitudes of knowledge sharing live streaming is perceived usefulness, followed by flow experience; perceived value has a positive impact on users' attitudes and intention to use, and the positive influence of users attitude significantly affect the user's intention.

• Proceedings of the Korean Information Science Society Conference
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• 2005.07a
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• pp.307-309
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• 2005

지식관리시스템은 기관 및 회사들에서 자신들의 조직에 맞는 시스템으로 구축하여 기사용하고 있다. 조직별 지식관리시스템에서는 하나의 조직에서 발생할 수 있는 지식만을 축적하고 있다 최근 지식 고도화 및 혁신사업의 하나인 '지식관리'를 위해 다른 조직의 지식관리시스템과의 연계를 통한 지식 공유 및 기존 지식들에서 양질의 지식을 창출탈 수 있는 체계적 지식관리시스템 구축에 주안점을 두고 있다. 본 논문에서는 별도로 개발된 다수의 지식관리시스템 사이의 연계를 위한 통신 방식을 살펴보고, 시스템 구축의 편의를 도모할 수 있는 미들웨어인 CORBA와 Java Message Service (JMS)를 활용한 메시지 다중 전송 서비스 연계방식을 제안한다.

• Journal of the Korean Geographical Society
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• v.41 no.5 s.116
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• pp.582-599
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• 2006

Due to the growing popularity of mobile information technology, more people, especially in the general public, have access to computerized geospatial information systems for wayfinding tasks or urban navigation. One of the problems with the current services is that, whether the users are exploring or navigating, whether they are travelers who are totally new to a region or long-term residents who have a fair amount of regional knowledge, the same method is applied and the direction are given in the same way. However, spatial knowledge for a given urban region expands in proportion to residency. Urban navigation is highly dependent on cognitive mental images, which is developed through spatial experience and social communication. Thus, the wayfinding service for a regional community can be highly supported, using well-known regional places. This research is to develop the framework for urban navigation within a regional community. The concept of communal ontology is proposed to aid in urban regional navigation. The experimental work was implemented with case study to collect regional landmarks, develop the ontological model and represent it with formal structure. The final product of this study will provide the geographical information of a region to the other agent and be the fundamental information structure for cognitive urban regional navigation.

• Journal of Service Research and Studies
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• v.7 no.3
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• pp.71-91
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• 2017

The purpose of this study is to suggest directions for enhancing competitiveness of corporate management by examining how individual creativity and organizational members' value innovation culture perception affect innovation behavior and knowledge sharing, and how innovation behavior and knowledge sharing affect organizational innovation performance and management outcomes In order to achieve these research objectives, the measurement variables of each variable were extracted through previous research and 423 valid samples were analyzed using SPSS 22.0 statistical package program and LISREL 9.1 to verify a hypothesis. As a result of this study, it was found that the creative thinking skills of the individual creativity, the meaningful tasks of the value innovation culture recognition, and the risk - taking culture have a significant influence on the innovation behavior. Only the meaningful tasks of organizational members' value innovation culture perception affect knowledge sharing. Innovation behavior has a significant effect on knowledge sharing and innovation performance, but not on business outcome. In addition, knowledge sharing has no significant effect on innovation performance but has a significant effect on business performance. Finally, we confirmed that innovation performance has a significant effect on management outcome.