• Journal of dental hygiene science
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• v.4 no.2
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• pp.61-73
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• 2004

In this study, I have analyzed domestic dental clinics which had introduced CRM for customer satisfaction management. The purpose of this study is to provide information for designing efficient CRM. I would suggest some strategies to carry out CRM as followed. First, promote long-term relationship with customers. Second, select a target patient group and classify customers. Third, set a systematic database up. Fourth, make various channels to communicate with customers. In addition, the following ways are essential to be successful in implementing CRM. First, strengthen the service provided at the Moment of Truth (MOT). Second, organize learning in hospital and all the staff should be customer-oriented. Third, perform systematic "internal marketing".

• Progress in Medical Physics
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• v.10 no.2
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• pp.73-81
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• 1999

Scatter correction for single photon emission computed tomography (SPECT) plays an important role to improve image quality and quantitation. The purpose of this study was to investigate three scatter correction methods using Monte Carlo simulation. Point source and Jaszack phantom filled with Tc-99m were simulated by Monte Carlo code, SIMIND. For scatter correction, we applied three methods, Compton window (CW) method, triple window (TW) method, and dual photopeak window (DPW) method. Point sources located at various depths along the center line within a 20-cm phantom were simulated to calculate the window ratios and corresponding scatter fractions by evaluating the polynomial coefficients for DPW method. Energy windows were located in W$_1$=92-125 keV, W$_2$=124-126 keV, W$_3$=136-140 keV, W$_4$=140-141 keV, and W$_{5}$=154-156 keV. The results showed that in Jaszack phantom with cold sphere and hot sphere, the TW gave the closest contrast and percentage recovery to the ideal image, respectively, while CW overestimated and DPW underestimated the contrast of ideal one. All three scatter correction methods showed an improved image contrast. In conclusion, scatter correction is essential for improving image contrast and accurate quantification. The choice of scatter correction method should be made on the basis of accuracies and ease of implementation.

• Journal of KIISE
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• v.42 no.8
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• pp.1022-1030
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• 2015

The context-awareness of mobile applications yields several issues for testing, since mobile applications should be able to be tested in any environment and under any contextual input. In previous studies of testing for Android applications as an event-driven system, many researchers have focused on using generated test cases considering only Graphical User Interface (GUI) events. However, it is difficult to find failures that could be detected when considering the changes in the context in which applications run. It is even more important to consider various contexts since the mobile applications adapt and use the new features and sensors of mobile devices. In this paper, we provide a method of systematically generating various executing contexts from permissions. By referring to the lists of permissions, the resources used by the applications for running Android applications can be easily inferred. To evaluate the efficiency of our testing method, we applied the method on two open source projects and showed that it contributes to improve the statement code coverage.

• The Transactions of the Korea Information Processing Society
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• v.13 no.2
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• pp.60-75
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• 2024

The demand of users, who want to focus on the core functionality of their applications without having to manage complex virtual environments in the cloud environment, has created a new computing model called serverless computing. Within the serverless paradigm, resource provisioning and server administration tasks are delegated to cloud services, facilitating application development exclusively focused on program logic. Serverless computing has upgraded the utilization of cloud computing by reducing the burden on cloud service users, and it is expected to become the basic model of cloud computing in the future. A serverless platform is responsible for managing the cloud virtual environment on behalf of users, and it is also responsible for executing serverless functions that compose applications in the cloud environment. Considering the characteristics of serverless computing in which users are billed in proportion to the resources used, the efficiency of the serverless platform is a very important factor for both users and service providers. This paper aims to identify various factors that affect the performance of serverless computing and analyze the latest research trends related to it. Drawing upon the analysis, the future directions for serverless computing that address key challenges and opportunities in serverless computing are proposed.

• Information Systems Review
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• v.21 no.2
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• pp.91-115
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• 2019

The updates in the mobile application market have been widely used as strategic marketing tools. It has been used to (i) improve the visibility of an application, (ii) enhance the value of an applicationand strengthen the loyalty of current users, and (iii) expand the market by adding additional features or functions. A number of studies and anecdotal evidence have highlighted the importance of these updates in the mobile application market. However, not all updates in the mobile application market have been successful. Snapchat, for instance, lost 3 million users in three months after it rolled out a major update in November 2017. In this study, we investigate the impact of updates on the usage patterns of users in the mobile application market using MAU (Monthly Active Users), usage frequency, and usage time that we collected from a company that provides mobile application usage statistics.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.6
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• pp.291-299
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• 2016

Recently, the knowledge industry center has played a role as a facility that creates economic added value because of the high-tech companies related to the knowledge industry, information, and communication. On the other hand, support facilities that are provided in the knowledge industry center are meant to support the company in the center and improve the working conditions of laborers. On the other hand, the support policy established by the government applies to some companies, and none of the support policy is carried out in supporting facilities in the knowledge industry center. In this study, multiple analysis was performed, focusing on the support facilities in the knowledge industry center that aims to improve the working environment of laborers. This study suggests the introduction of guidelines to secure adequate area, depending on the type of supporting facilities in the Knowledge Industrial Center. The sharing of facilities, such as cultural and commercial use for Knowledge Industrial Center, corresponding to poor provision, is recommended. Because the analysis of IPA indicates that the area of commercial support facilities are higher than others and cultural facilities are more important and preferred, it is necessary to compose support facilities that consider the user's individual characteristics. Facilities impacting the working environment need to be planned carefully through a district unit plan at the initial stages of development, thus assisting the production activity of workers.

• Journal of the Korean Society of Food Science and Nutrition
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• v.44 no.9
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• pp.1388-1398
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• 2015

Quality Function Deployment (QFD) is the most complete and comprehensive method for translating what customers need from a product. This study utilized QFD to develop sauces made from Gochujang and to determine how to fulfill international customers' requirements. A customer survey and expert opinion survey were conducted from May 13 to August 22, 2014 and targeted 220 consumers and 20 experts in the U.S. and China. Finally, a total of 208 (190 consumers and 18 experts) useable data were selected. The top three customer requirements for Gochujang sauces were identified as fresh flavor (4.40), making better flavor (3.99), and cooking availability (3.90). Thirty-three engineering characteristics were developed. The results from the calculation of relative importance of engineering characteristics identified that 'cooking availability', 'free sample and food testing', 'unique concept', and 'development of brand' were the highest. The relative importance of engineering characteristics, correlation, and technical difficulties are ranked, and this result could contribute to the development Korean sauces based on customer needs and engineering characteristics.

• Archives of design research
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• v.17 no.2
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• pp.43-54
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• 2004

The appreciation of cultural properties related with what the aspects of society was is mandatory to understand our culture correctly. To make over all cultural properties to our descendants without breakage or damage is our natural duty and national obligation. On the contrary, inhabitants in the preserved area should be restricted and controlled by the cultural property law. The conflict between the inhabitants in the preserved area and the government raises economical problems and damages all the time. Especially it is time to discuss to mediate between them and solve the problems. This feasible study is a proposal to settle them up through renovating abolished school in the preserve area to the museum and a case to preserve the cultual properties as well as habitant's assets in that area.

• The Journal of the Korea Contents Association
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• v.15 no.2
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• pp.476-488
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• 2015

The export demand for various public services of e-government is growing. This study defines the new services that are required in each step of export processes for public services in order to develop the new services for supporting the commercialization of the export public services. And the study arrives at a conclusion of the main problems and requirements of the current export processes for the public services through the previous literature, the open-ended questions and the focus group interview. The new services are divided into six steps including the general information and consultation of the export public services; specifically, 'evaluation of the export capabilities', 'information of export pubic services', 'network of export companies', 'knowledge exchange of export', 'guide map of export information' and 'place for communication'. Furthermore, the score test about importance of 14 detailed services and the ease of implement is conducted. Based on the results of the test, Portfolio Evaluation Quadrant analysis derives a conclusion that 'the guide map service of export information' in the step 5 is preferentially considered to be in need of implementation.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.44 no.3
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• pp.176-191
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• 2021

Non-face-to-face lectures have become a necessity rather than an option since COVID-19, and in order to improve the quality of university education, it is necessary to explore the properties of non-face-to-face lectures and make active efforts to improve them. This study, focusing on this, aims to provide basic data necessary for decision-making for non-face-to-face lecture design by analyzing the relative importance and execution satisfaction of non-face-to-face lecture attributes for professors and students. Based on previous research, a questionnaire was constructed by deriving 4 factors from 1st layer and 17 from 2nd layer attributes of non-face-to-face lectures. A total of 180 valid samples were used for analysis, including 60 professors and 120 students. The importance of the non-face-to-face lecture properties was calculated by obtaining the weights for each stratified element through AHP(Analytic Hierachy Process) analysis, and performance satisfaction was calculated through statistical analysis based on the Likert 5-point scale. As a result of the AHP analysis, both the professor group and the student group had the same priority for the first tier factors, but there was a difference in the priorities between the second tier factors, so it seems necessary to discuss this. As a result of the IPA(Importance Performance Analysis) analysis, the professor group selected the level of interaction as an area to focus on, and it was confirmed that research and investment in teaching methods for smooth interaction are necessary. The student group was able to confirm that it is urgent to improve and invest in the current situation so that the system can be operated stably by selecting the system stability. This study uses AHP analysis for professors and students groups to derive relative importance and priority, and calculates the IPA matrix using IPA analysis to establish the basis for decision-making on future face-to-face and non-face-to-face lecture design and revision. It is meaningful that it was presented.