• Title/Summary/Keyword: 주 도서관의 서비스

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User Needs and Uses of Mobile Services in Academic Libraries (대학도서관 모바일 서비스 이용자의 요구와 이용 분석 연구)

  • Kim, Sung-Jin
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.24 no.2
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    • pp.205-230
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    • 2013
  • Academic libraries are trying to develop fully mobile web sites and mobile applications so that users can access to their services even using mobile devices. As the mobilization trends of library services increase in quantity, we need to more focus on what mobile services users want, ultimately for the growth with quality. This study seeks to explore users' needs and uses of mobile library services and then suggests solutions for improving the mobile services in academic libraries. This study conducted on and off-line surveys with 608 students from two universities, which have provided active mobile services with both a mobile web site and an application. The questionnaire was designed to elicit information on respondents' frequency of mobile library visit, the purpose of visit, the reason to use/not use, how to access to the services, the preferred types of the services, satisfaction and dissatisfaction factors, and urgently needed improvements. Based on the findings, this study discussed strategies to improve the quality of mobile services and to increase in users' visit.

A Study on Generating Public Library Service Areas Considering User Access Patterns (이용자의 접근 패턴을 고려한 공공도서관 서비스 영역 생성 연구)

  • Woojin Kang;Jongwook Lee
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.34 no.3
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    • pp.89-107
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    • 2023
  • Public libraries should plan and provide services that satisfy various needs of the local community users. In order to understand library users, it is essential first to grasp the service areas of libraries. The current service areas of public libraries are primarily set based on administrative boundaries of the areas where the libraries are located, which limits the consideration of actual user access patterns to the libraries. In this study, we aim to create service areas that incorporate the transportation and geographical characteristics of the library's surroundings and reflect the access patterns of library users. Specifically, we utilized street network data from 502 libraries in 7 metropolitan cities to determine the travel distance and time from user locations, considering gradients, to the libraries. Subsequently, we applied the shortest path algorithm to generate service areas within a 30-minute walking or driving range. As a result, we confirmed that there are differences in the service area patterns of libraries depending on topographical factors, and this better reflects the realistic conditions of library access compared to service areas based on straight-line distances. This method of generating service areas contributes to a more accurate understanding of library users' numbers, characteristics, and needs.

A Study on the Service Quality Evaluation of Older Persons in Public Libraries by the Use of LibQUAL+: The Case of G-gu in Seoul (LibQUAL+를 적용한 공공도서관 노인 서비스 품질 평가에 관한 연구)

  • Kim, Bo-il;Kim, Seon-Ho
    • Journal of Korean Library and Information Science Society
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    • v.48 no.1
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    • pp.319-344
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    • 2017
  • As the social environment changes, the public library's services for older persons need to be improved from a new perspective. Therefore, this study analyzed the relationships among user satisfaction of major services, overall service satisfaction, service quality components (i.e., service affection, information control, and library as place), and re-use intention according to demographic characteristics by evaluating the public library's services for older persons with applying LibQUAL+ and surveying the user satisfaction. This study proposed to provide appropriate information and service according to the changes of the elderly user environment, develop the library collection according to the diversified information needs by older users, and allocate personnel who could offer a service to older people.

A Study on the Real Time Digital Information Service (실시간 디지털 정보서비스에 관한 연구)

  • Kim, Seong-Hee
    • Journal of the Korean Society for information Management
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    • v.22 no.1 s.55
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    • pp.249-265
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    • 2005
  • This paper outlines the concept of real time reference service(RTRS). Then, it analyzes real time reference service in the 13 libraries for effective reference service. As a result, the most used software was AOL instant Messenger, followed by Conference Room from WebMaster, and LivePerson. Hours of service was generally same as reference desk hours. The users were Students. faculty, staff, and alumni, This study also demonstrated how the RTRS in LC works. The results showed that real time reference was able to response to patrons quickly for reference questions with interactive method.

Search Portals and Academic Libraries: An Analysis of the Book Services and Academic Information Services of Major Search Portals (민간 포털의 책, 전문정보 서비스와 대학도서관 서비스)

  • Park, So-Yeon
    • Journal of the Korean Society for Library and Information Science
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    • v.43 no.3
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    • pp.181-195
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    • 2009
  • This study aims to perform an evaluation of the book services and academic information services provided by the major search portals of Korea and the United States. This study also investigates the relationships between search portals and academic libraries. The results of this study can be implemented for the development and improvement of the portals' book and academic information services. Users can refer to the results of this study in choosing services from search portals. The results of this study can also provide implications for the differentiation of academic library services.

A Study on Library Service in the Post-COVID Era through Issues on Media (미디어 이슈를 통해 본 포스트 코로나 시대의 도서관 서비스 연구)

  • Park, Tae-Yeon;Oh, Hyo-Jung
    • Journal of Korean Library and Information Science Society
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    • v.51 no.3
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    • pp.251-279
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    • 2020
  • This study noted the recent impact of Coronavirus Disease-19 (Corona 19) on the environment surrounding the library, and investigated the libraries' response activities. In addition, related issues on news media and social media were detected based on text mining techniques to engage environmental changes surrounding the library. Key issues were derived from 1,852 news reports on the library related to the Corona 19 situation and 227,983 tweets related to the library during the Corona 19 epidemic. Through this, implications were derived: prolonged 'Untact' situations, increased e-book lending, improved expectations for online services and librarians, and re-conceptualized library space. In addition, the direction of future services was discussed by selecting representative examples of library services provided in the non-face-to-face (untact) situation and dividing them into books, services, and spaces.

A Study on the Research Support Service of College Libraries (대학도서관의 연구지원서비스에 관한 연구)

  • Nam, Young-Joon;Kim, Hee-Sun
    • Journal of Information Management
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    • v.43 no.3
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    • pp.1-21
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    • 2012
  • This research defines research support service, and compares the support service provided by college libraries in Korea and overseas. The findings showed that the frequency of college library service in Korean schools were low. Korean college libraries' services were mostly limited to the services of a normal library such as bibliographic education, full text service, and interlibrary loan service. To put it differently, Korean college libraries lacked information services on research ethics. Research spot services per research stage were mostly restricted to the data collection stage, and deficient elsewhere. On the other hand, college libraries in the U.S. were providing a platform for scholarly communication between researcher and scholars via websites.

A Study on Children Service Marketing Strategies of Public Libraries: With Special Reference to 'Family Place Library' at the Public Libraries in USA (공공도서관 어린이서비스 마케팅 전략 - 미국 공공도서관의 '가족장소도서관'을 중심으로 -)

  • Lee, Yong-Jae
    • Journal of Korean Library and Information Science Society
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    • v.42 no.1
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    • pp.417-440
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    • 2011
  • Public libraries face various changes and challenges in the knowledge society of the 21st century. The necessity of introducing 'marketing' concept into the management of public libraries is increasing. This study focuses on 'Family Place Library' program among the children services of public libraries in the United States. 'Family Place Library' is the library program for the youngest children and families, which has been spread over 300 public libraries of USA until February, 2011. The researcher did participation observation and in-depth interview at the libraries which are the main cases for 'Family Place Libraries' in New York, USA. And the researcher analysed the content of the program and did in-depth interviews with related professionals in and out of libraries over many states of USA. Based on the results of this study, the researcher suggested marketing strategies for the management of public libraries.

A Study Suggesting the Development Direction of the Next Generation Digital Library (차세대디지털도서관의 발전방향논의에 관한 연구)

  • Noh, Younghee
    • Journal of the Korean Society for information Management
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    • v.31 no.2
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    • pp.7-40
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    • 2014
  • This study proposes to identify digital library services applying cutting-edge technologies, and attempt to investigate the applicability of these technologies and services to domestic libraries. To this end, we reviewed main research which discusses next generation digital libraries, and examined thoroughly main technologies which can be applied to future libraries. As a result, the core technologies, concepts, and tools of the next generation of digital library are: cloud services, space for infinite creating (makerspace), big data, augmented reality, context-aware technologies, Google-glass, a revolutionary display technology, open linked-content-offering method, and so on. Specific cases of libraries already utilizing these technologies are also discussed.