• The Journal of the Korea Contents Association
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• v.20 no.11
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• pp.88-100
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• 2020

This study explored the impact of perceiving communication and empathy skills of workers in the food service industry on communication satisfaction. This study surveyed 715 customers and workers. First, the result showed that the higher the people thought communication skills of worker were, the higher they felt satisfaction on communication in restaurants for both customers and workers. Workers perceived their communication kills better than customers did. Second, the higher the people thought empathy skills of worker were, the higher they were satisfied on communication in restaurants for both customers and workers. Workers perceived their empathy kills better than customers did. Lastly, multiple regression analysis results showed that communication and empathy skills independently had the impact on communication satisfaction for customers. But only communication skills had the impact on satisfaction amongst workers. Maybe the impact of empathy skill was included with that of communication skills. This indicated that there existed the perceptual difference between customers and laborers about communication satisfaction.

• The Journal of the Korea Contents Association
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• v.22 no.1
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• pp.505-515
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• 2022

The purpose of this study is to identify the characteristics and differences in the perception of professionalism of workers in public and private social welfare institutions, and to understand the effect of professionalism perception on job commitment and performance. The main results and implications are as follows. First, there was a statistically significant difference in the perception of professionalism of public and private social workers. Specifically, private 3.26 and public 3.15 were higher in the recognition of professionalism of social workers working in the private sector than in the public sector. Second, both public and private social workers' perception of professionalism had an effect on job commitment and job performance. In other words, the higher the recognition of professionalism, the higher the job commitment and performance of both private and public sector workers. Third, workers in the private sector were higher in both job commitment and job performance than those in public institutions. In short, although professionalism perception affects the job commitment and performance of private and public workers, the job commitment and performance of private social welfare organizations with high professionalism awareness is high.

• Journal of Industrial Convergence
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• v.20 no.4
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• pp.79-84
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• 2022

This study analyzed the relationship between supervision and job commitment of the elderly leisure welfare center employees and the mediating effect of professionalism perception. The survey was conducted of 267 employees in 15 facilities located in Daejeon and Chungnam. The main methods were confirmatory factor analysis and structural equation modeling analysis using SPSS and AMOS. The analysis results showed that the relationship between supervision and job commitment and the mediating effect of professionalism perception were verified. For activating the supervision, it is necessary to strengthen the educational supervision, systematize the supervision, and strengthen the supervisor education. To raise the professionalism perception, programs such as awards for outstanding manpower, social support, and employee education considering clients are needed. It is expected that studies on various variables for human resource management including job commitment for elderly leisure facility employees will be continued.

• Proceedings of the Korea Contents Association Conference
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• 2017.05a
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• pp.361-362
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• 2017

본 연구는 사회복지실천 현장의 주요 공급자인 사회복지 기관종사자와 자원봉사자의 복지와 자원봉사활동에 대한 인식을 조사 분석함으로써 양자 간 상호 인식의 유사점과 차이점을 알아보는 것이 목적이다. 설문조사 기간은 2016년 5월 24일부터 5월 30일까지이며, 사회복지 기관종사자 179명, 자원봉사자 186명 등 365명을 조사한 설문지를 최종분석에 활용하였다. 연구결과, 첫째, 양자 간 복지인식과 자원봉사인식에 있어서 일치하는 부분도 일부 있지만, 대부분 상당한 인식 격차가 존재하였다. 둘째, 양자는 서로 협력하고 연대해야 한다는 인식에 대한 양자 간의 높은 일치성은 서로 간에 더 활발한 교류와 합의의 가능성을 열어 놓고 있었다. 셋째, 양자 간의 복지인식과 자원봉사인식은 사회복지서비스를 제공할 때에 어떤 유형으로든 영향을 미칠 수 있는 중요한 매개변수 역할을 할 것으로 나타났다. 넷째, 양자 간의 인식이 어떠한지에 따라 양자는 서로 영향을 받을 것으로 예측되었다. 다섯째, 양자 간 인식 결과들은 서로 존재하면서, 서로에 대한 관심이 미약했다고 할 수 있다.

• Proceedings of the Korea Institute of Fire Science and Engineering Conference
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• 2010.04a
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• pp.472-480
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• 2010

작은 국토 면적에 비해 잦은 산불피해가 발생하는 우리나라에서 영농활동을 위한 소각은 산불의 중요한 원인이므로, 이를 방지하기 위해서는 발화원인자인 영농인들의 의식조사와 관리주체인 산불관련 담당공무원의 의식조사가 필요하다. 이를 위해 영농으로 인한 소각행위가 빈번한 지방자치단체를 대상으로 영농소각으로 인한 산불 금지와 관련된 제도에 대한 설문조사를 실시하였다. 조사결과 소각 금지법에 대해 영농종사자들은 대체로 긍정적으로 인식하고 있었으며, 공무원들도 산불예방에 효과가 있다고 인식하는 것으로 보아 소각 금지법은 산불예방을 위해 지속되어야 할 것으로 판단된다. 영농종사자와 공무원 모두 공동소각이 산불예방에 효과가 있다고 답변하였으며, 이에 대한 활성화 방안이 필요할 것으로 판단된다. 소각 금지 거리 100m에 대한 적정성은 영농종사자와 공무원 집단 모두 긍정적으로 인식하는 것으로 나타났으며, 소각신청 허가서의 산불예방효과에 대해서도 양 집단 모두 긍정적인 인식을 가지는 것으로 나타났다. 영농폐기물 소각 근절을 위해 영농종사자들은 '기간 내의 신고에 의한 합법적인 소각'을 가장 필요한 대책이라고 인식하고 있었다.

• Journal of the Korea Convergence Society
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• v.12 no.8
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• pp.287-293
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• 2021

The object of this research is to make an analysis of the relationship between professionalism perception and turnover intention of employees in the welfare center for the disabled. This also verifies the mediating effect of self-efficacy between the two variables. We conducted a survey of employees being engaged in 14 centers of Chungnam/Daejeon areas and the 356 data were analyzed. The analysis results are as follows : 1) the professionalism perception of employees had a positive effect on turnover intention and self-efficacy. 2) the mediating effect of self-efficacy was verified between the professionalism perception and the turnover intention. Based on the findings of this study, some countermeasures were presented to reduce the employees' turnover intention.

• Journal of Digital Convergence
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• v.14 no.8
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• pp.11-18
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• 2016

The purpose of this study is to compare the differences in human rights perception between people with disabilities and staffs in the disabled residential facilities. Using data from the '2014 Human Rights Survey on Disability in the Disabled Residential Facilities' for 602 facilities, the study compared their perception of human rights(16 items), including human rights guarantee(12 items) and human rights violation(4 items). Result showed that the rate of perception for human rights guarantee and violation(except staff violation) of staffs was higher than people with disabilities(p<.05). This study demonstrated that there were significant differences in human right perception between people with disabilities and staffs. The cause of this difference would be the conflict between roles of staff and needs of person with disabilities, absence of human rights indicators by mutual consent between the two. Our findings suggested a need for study on strategies to solve gap of perception between the two, such as integrated human rights education, developing consensual human rights indicators.

• Journal of Digital Convergence
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• v.17 no.2
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• pp.405-412
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• 2019

This paper aims to identify differences between the perception of the fourth industrial revolution of the disabled who use the IL center or the disabled in the community and its workers. It surveyed 178 disabled users and 173 workers at eight centers of the handicapped in Busan and South Gyeongsang-do and conducted an analysis on their interests in the fourth industry, awareness of the latest technology, and prediction of changes in the disabled welfare center. Although worker's interest in the fourth industry was higher than their users, their perception of the degree of preparation by the disabled welfare centers indicated that the worker's level of future institutional readiness was lower than that of the users. The results will be used to help set directions for future guidelines and plans for the welfare of the disabled.

• Journal of Digital Convergence
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• v.9 no.3
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• pp.203-212
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• 2011

This study aims to suggest the ways of mutually beneficial cooperation between large companies and small companies in the field of telecommunication services. To achieve this goal, it attempts to introduce mutually beneficial cooperation plans based on horizontal relationships rather than vertical relationships among large companies and small companies. Research contents will suggest the similarities and differences of individual telecommunication companies by analyzing mutually beneficial cooperation plans of large companies and small companies based on domestic three telecommunication companies. It examines the perceptions of people who are engaged in large companies and small companies in order to enhance the recognition on the mutual cooperation of large companies and small and medium companies. Based on research results, it attempts the activation methods of mutual cooperation of large and small companies.

• Journal of the Korea Convergence Society
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• v.10 no.8
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• pp.237-243
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• 2019

This study used latent profile analysis to identify heterogeneous subgroups with respect to the perception of work environment among workers in residential facilities for people with disabilities. The final model yielded five latent profiles of the perception of work environment: 'low workload group' who scored low in time pressure and job responsibility, 'discrimination perception group' who scored low in supervisor support and high in sex and academic/regional discriminations, 'positive perception group' who scored high in work autonomy and peer and supervisor supports, 'high workload group' who scored high in workload, time pressure, and job responsibility, and 'average group' who scored average in most areas. In the case of job satisfaction, positive perception group was the highest, followed by average group, low and high workload groups, and discrimination perception group.