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The Change of Customer Participation in Service by the Development of Relationship : Application of Latent Growth Modeling (관계발전에 따른 서비스 고객참여의 변화 - 잠재성장모형의 적용 -)

  • Ahn, Jinwoo;Park, Se-Jeong
    • Management & Information Systems Review
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    • v.38 no.1
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    • pp.121-139
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    • 2019
  • This study aims to identify the change of customer participation(CP) which is essential to the service industry as the relationship between the customer and the employee develops. The latent growth modeling analysis based on the longitudinal data is utilized to examine the pattern of the change. This is based on the fact that CP needs to be understood in the relationship and is to confirm the change in CP by the development of the relationship. Given the dynamics of the relationship, we intend to overcome the limitations of previous cross-sectional researches by revealing the trajectory of CP in the relationship through the longitudinal data. We also want to examine which variables in the relationship can facilitate changes of CP. Research has shown that CP is significantly changed with the development of the relationship when we analyzed it through latent growth modeling. This confirms that CP needs to be understood in the relationship. In addition, 'relationship proneness' variable and 'dependence to provider' variable have positive effects on the initial values of CP, but they have not been established to promote the changes of CP. Consequently, when considering the dynamics of relationships, it is important to recognize that CP is also dynamic. This study sought to get out of the cross-sectional and fragmented understanding of CP that is dynamic. Through this, we would like to propose the successful operation of the customer management program of service firms in relation to CP. This will lead to the success of service encounter where appropriate CP levels at each stage of relationship development can be achieved.

An Analysis on the Status of Barrier Free Design Certifications in Center for Elderly (경로당 건축물의 장애물 없는 생활환경 인증실태 분석)

  • Lee, Jeong-Soo;Oh, Young-Sook;Eun, Dong-Shin
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.12
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    • pp.313-320
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    • 2018
  • The purposes of this study were to verify the status of Barrier Free Design Certification in the center for the elderly. To achieve these purposes, the architectural characteristics of the center for elderly and the status of Barrier Free Design Certification was analyzed. The results of this study were as follows. (1) The functional composition of centers for the elderly are similar regardless of the location, but the area and shape of the plot are very different according to the location. (2) According to an analysis on the status of Barrier Free Design Certification in centers for elderly, the sanitation and intermediate facilities are necessarily considerable adjustment. (3) For the accessability and conveniences of Barrier Free Design Certification in a small building, such as centers for the elderly, they are necessary to simplify the self-assessment documents, minimize the period for judging, and reducing the fees for certification.

The Effect of Parenting Styles on Satisfaction to College Life : The Mediating Effect of Dependency on the Smart Phone in the Era of Fusion and Convergence (부모양육태도가 신입생의 대학생활만족도에 미치는 영향: 융복합시대에 스마트 폰 의존도의 매개효과)

  • Park, Soon-Jin;Choi, So-Rae
    • Journal of Convergence for Information Technology
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    • v.9 no.6
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    • pp.121-129
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    • 2019
  • The purpose of this study is to investigate how the variables of parenting styles and dependency on the smart phone affect college students' satisfaction to campus life, to seek the better ways for the college students to fit into the new environment, and to offer the practical tips based on our findings. In this study, we applied the regression analysis to verify the relationship among the variables related to the satisfaction to university life and the mediating effect of dependency on the smart phone. The results of this study suggest that the positive rearing attitude, which is the subfactor of parenting styles, has a negative effect on the dependency on the smart phone, and that dependency on the smart phone has a negative effect on the satisfaction to college life. At the same time it is found out that the negative rearing attitude has a positive effect on dependency on the smart phone, and that dependency on the smart phone has a negative effect on the satisfaction to the college life. In addition, the dependency on the smart phone has a partial mediating effect on the relationship between the positive/negative rearing attitudes and dependency on the smart phone. Based on these findings, we recommended the better ways to improve college students' satisfaction to their college lives.

A Stratified Mixed Multiplicative Quantitative Randomize Response Model (층화 혼합 승법 양적속성 확률화응답모형)

  • Lee, Gi-Sung;Hong, Ki-Hak;Son, Chang-Kyoon
    • Journal of the Korean Data Analysis Society
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    • v.20 no.6
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    • pp.2895-2905
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    • 2018
  • We present a mixed multiplicative quantitative randomized response model which added a unrelated quantitative attribute and forced answer to the multiplicative model suggested by Bar-Lev et al. (2004). We also try to set up theoretical grounds for estimating sensitive quantitative attribute according to circumstances whether or not the information for unrelated quantitative attribute is known. We also extend it into the stratified mixed multiplicative quantitative randomized response model for stratified population along with two allocation methods, proportional and optimum allocation. We can see that the various quantitative randomized response models such as Eichhorn-Hayre's model (1983), Bar-Lev et al.'s model (2004), Gjestvang-Singh's model (2007) and Lee's model (2016a), are one of the special occasions of the suggested model. Finally, We compare the efficiency of our suggested model with Bar-Lev et al.'s (2004) and see that the bigger the value of $C_z$, the more the efficiency of the suggested model is obtained.

The Casual Relationship among Muscular strength, Cognitive function, Activities of daily living, Depression of the elderly (노인의 근력, 인지기능, 일상생활수행능력 및 우울의 인과적 관계)

  • Choi, Jae-Won;Kim, Sang-Bum;Jung, Hye-Yeon
    • Journal of Convergence for Information Technology
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    • v.11 no.5
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    • pp.242-250
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    • 2021
  • The subjects of this study were 514 people aged 65 and older who voluntarily participated in the senior welfare center in Seoul and Gyeonggi. The purpose of this study is to analyze the relationship between muscular strength, cognitive function, activities of daily living, depression variables of elderly people in a comprehensive evaluation. As for the data collection methods, were measured the upper and lower body strength, grip strength(left, right), cognitive function(mini-mental state examination, trail marking test, digit span test, stroop test), activities of daily living and depression was measured using a questionnaire. The results are as follows First, there was a statistically significant correlation between the elderly's muscular strength, cognitive function, daily living ability, and depression. Second, the statistical significance was found among all the variables as a result of the analysis of the elderly's integrated muscular strength, cognitive function, activities of daily living and depression. This study can provide basic data for successful aging and independent retirement life of the elderly by confirming the relationship between the elderly's muscular strength, cognitive function, Activities of daily living, and depression.

A Study on the Trends of Korean Juvenile Gambling (청소년 도박의 국내 연구동향 분석)

  • Ko, Do-Hyun;Kim, Sang-Mi
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.1
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    • pp.660-671
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    • 2021
  • This paper analyzed the research trends of juvenile gambling, which is increasing due to recent changes in the internet environment. The number of domestic studies on juvenile gambling has increased, but there are few studies that analyzed both degrees and academic papers in a more comprehensive manner than addiction to the Internet, games, and drugs related to youth. The current state of juvenile gambling can lead to secondary crimes, such as illegal loans and thefts for gambling funds beyond the level of addiction, school violence and money extortion, which have been a major shock to Korean society. Therefore, it is urgent to prepare social measures because the age of adolescents who are exposed to gambling is becoming lower. Accordingly, this study analyzed 52 dissertations, 86 academic papers, and three other research reports published in Korea from 2003 to March 2020. As a result, quantitative research, research subjects, and research topics were concentrated, and there was a limit to generalization. In addition, these results will provide rich information to future studies by confirming the academic characteristics according to the times and interdisciplinary research trends that transcend individual science areas.

Care and future expectations of families with severe disabilities (중증장애 가족의 돌봄과 미래기대)

  • Shin, Kyung-An
    • Journal of Industrial Convergence
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    • v.18 no.6
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    • pp.139-146
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    • 2020
  • Care of people with severe disabilities requires care throughout their life cycle compared to non-disabled families. For this reason, carers of severely handicapped families are highly likely to have negative feelings throughout the family as well as daily stress. Disabled families also have a high rate of experiencing difficulties between non-disabled children or married couples in life centered on the disabled. In particular, the rapid aging in Korea affects the lives of the elderly disabilities along with the aging of the caregivers. The study explored alternatives to realistic support through the past and present experiences of caregivers with disabilities through qualitative research methods, and derived hopes and expectations for the future as follows.First, after confirming the disability for infants and toddlers with disabilities, information about the support system or system is provided from the rating agency. Second, providing "customized care support" suitable for the type of disability or individual characteristics at the social, political, institutional, and economic levels. Third, the provision of programs for non-disabled children and the provision of healing programs only for families with disabilities or those with disabilities. Fourth, the provision of spaces and programs that provide rest and rest for adults with disabilities. Fifth, the application of a long-term care system for the elderly reflecting the aging age of the disabled and institutionalization of community care for the disabled. The research is meaningful in that it presents discussion points for improving the quality of life of adults and the elderly with disabilities.

Recognition of Toilet Terms and Pictograms by Elders Living in Seoul and Incheon (경인지역 노인의 화장실 용어와 그림문자 인식)

  • Lee, kyung Hee;Kim, Jung Hee;Sohn, Young Ae
    • 한국노년학
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    • v.28 no.4
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    • pp.1113-1128
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    • 2008
  • Purpose: The aim of the present study was to investigate toilet terms and pictograms recognized by elders living in Seoul and Incheon. Method: Data were collected from 308 elders by individual interviews using questionnaires. Result: As for the name of places for elimination, those elders responded Hwajangsil 88.3%, followed by Byeonso 49.3% and Dwitgan 44.4%. Most elders preferred Hwajangsil as the term indicating the place for elimination. The mean age of the group preferred Bunso was significantly higher than that of the group preferred Hwajangsil, whereas educational level was higher in the latter group. Of the 256 respondents, 55% preferred the pictogram of international toilet sign, while 34.8% preferred the pictogram of toilet stool. Those with no formal education tended to prefer the pictogram of toilet stool. Conclusion: The term Hwajangsil is suggested for indicating toilet for elders in general. Other terms familiar with residents need to be investigated in the facilities for elders and those terms should be used in combination with Hwajangsil. English toilet signs alone are not recommended for elders. Simple pictograms of toilet stool is suggested for elders with low educational level. Toilet signs for elders need to include both terms and pictograms.

Social TV User's Object Relations Theory Factors Effects of Interaction and Viewing Satisfaction on Psychological Well-being (소셜TV 이용자의 대상관계요인이 상호작용성과 시청만족을 통해 심리적안녕감에 미치는 영향)

  • Kim, Min-Gyu;Byeon, Benjamin;Kwon, Do-Soon
    • Journal of Convergence for Information Technology
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    • v.11 no.6
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    • pp.243-261
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    • 2021
  • Social TV users and content are increasing day by day. The main purpose was to study the motivation for social television users, but I felt the need to analyze the potential psychological impact of users in various content. This study analyzed the impact on psychological well-being due to the interaction and viewing satisfaction by the object relations theory factors of social TV user in Korea. A survey was conducted on students of N university, ordinary university, and ordinary people who have experience using social TV to prove the observations or experiments of empirical facts in this study. Research result, First, Nonalienation have been have a positive effect on interaction and viewing satisfaction. Second, stable attachment have been have a positive effect on interaction. Third, social competence have been have a positive effect on interaction. Fourth, interaction have been have a positive effect on viewing satisfaction and psychological well-being. Fifth viewing satisfaction have been have a positive effect on Psychological well-being. Through this, This will contribute to the development of subdivided content and user-customized services for social television, and it is necessary to reconfigure and study various events that may occur between users in the future.

Association between Sleep and Loneliness in the Elderly Living Alone (독거노인의 외로움과 수면의 관계)

  • Choi, Yu Jung;Lee, Kyung Kyu;Lee, Seok Bum;Kim, Kyung Min;Kim, Dohyun;Lee, Jung Jae
    • Korean Journal of Psychosomatic Medicine
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    • v.28 no.2
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    • pp.168-176
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    • 2020
  • Objectives : Loneliness and poor sleep quality are common phenomena in old age and are associated with negative physical and mental health. However, little is known regarding the relation between loneliness and sleep quality. The aim of this study was to examine the association of loneliness and sleep quality among the elderly living alone. Methods : This is a cross-sectional study that enrolled 1,090 subjects who are the community-residing elderly living alone. Sociodemographic status, medical condition, cognition, mood disorder, sleep quality and levels of loneliness were collected using a self-administered questionnaire and a specific semi-structured interview conducted by trained nurses. Descriptive statistics were used to analyze data regarding sociodemographic variable and loneliness. Univariate and Multivariate regression analyses were applied to examine the association between loneliness and sleep quality after adjustment for multiple confounding variables. Results : The Pittsburgh Sleep Quality Index (PSQI) mean score of "lonely group" (9.2±4.2) was significantly higher than that of "not lonely group" (7.3±3.7) (student-t test, p<0.001). Loneliness was significantly associated with PSQI (standardized β=0.065, p=0.025), sleep disturbance (standardized β=0.086, p=0.005), use of sleep medication (standardized β=0.065, p=0.034) after adjustment for possible confounding variables including sex and mood disorder. Conclusions : Loneliness was associated with sleep disturbance and this finding implied negative impact of loneliness on sleep quality of older adults. Public health promotion efforts to reduce loneliness may improve sleep quality and mental health in the elderly living alone.