• Journal of Information Management
• /
• v.33 no.3
• /
• pp.1-26
• /
• 2002

The rapid change in almost every area of science at the turn of the 21st century have also affected libraries and information centers. Whatever the change, from the library users' perspective, the functions provided by the library, is perceived as "service" and the satisfaction of the users can only be measured by the quality of the service. The library and information center acting as a service provider aims to establish a framework for improvements in services by focusing on the user's perspective on service quality and classifying the factors that contribute to service quality. This study adopted the LibQUAL+ model, which is derived from SERVQUAL model for measuring quality of service in the field of Service Marketing.

• The Journal of the Korea institute of electronic communication sciences
• /
• v.11 no.2
• /
• pp.229-236
• /
• 2016

The objectives of this study are to suggest useful directions for promotion of SNS tourism information service to the service providers through investigating the effect relationship between SNS tourism information service quality and the information sharing intention. To achieve the objectives, as a conceptual framework of the study, the literature on SNS tourism information service quality and information sharing intention were reviewed, and the empirical studies on the perception of the service users about the services was conducted. The findings showed that the 'easy acquisition' and 'interactivity' factors of SNS tourism information service quality have an effect on the information sharing intention. Accordingly, the service providers are required to enhance the service quality related to the information acquisition and interaction between users.

• Annual Conference of KIPS
• /
• 2012.11a
• /
• pp.1402-1405
• /
• 2012

데이터 품질의 패러다임 변화에 따라 기업에서는 효과적인 의사결정지원을 위한 정보서비스의 품질 관리가 중요하다. 본 연구에서는 설문조사를 통해 데이터 거버넌스 관점에서 행정기관 간 정보연계를 통해 민본 녹색 행정을 위한 '행정정보공동이용시스템'의 데이터 품질관련 현황을 분석하였다. 이와 관련하여 향후 정확하고 안전한 행정정보의 공동이용을 위한 정보서비스 품질관리체계 구축을 위한 대안으로서 데이터 거버넌스 관점의 행정정보 공유 데이터 품질관리체계 구축을 제시하는 바이다.

• Proceedings of the Korean Information Science Society Conference
• /
• 2004.10c
• /
• pp.436-438
• /
• 2004

웹에서의 협업과 통합의 대표적인 기술이라 할 수 있는 웹 서비스의 사용은 날로 증가되고 있다 웹 서비스를 이용하여 애플리케이션을 구축할 때. 사용한 웹 서비스 중에서 장애가 발생했을 경우 애플리케이션의 신뢰성 있는 실행을 일해서는 장애를 극복할 수 있는 방법이 필요하다. 본 논문에서는 클라이언트측 애플리케이션에서의 수정 사항 없이 장애를 극복할 수 있는 시스템을 제안한다. 이 시스템에서는 일반적인 장애 상황뿐만 아니라 품질 요소들도 고려하여 요구사항에 만족하지 못할 경우 같은 서비스를 지원하는 웹 서비스로 자동 전환이 되도록 개선하였으며, 같은 서비스를 찾는 방법의 개선도 제안하고 있다. 이를 바탕으로 품질 기반의 장애 극복 웹 서비스 시스템을 구축할 수 있는 방안을 제시한다.

• Information and Communications Magazine
• /
• v.21 no.4
• /
• pp.55-64
• /
• 2004

저렴한 서비스 이용료라는 장점과 함께 통신망의 진화에 따라 인터넷 전화는 향후 차세대 네트워크의 기본 서비스로 인식되고 있다. 그러나 인터넷 전화는 낮은 서비스 품질이라는 근본적인 문제점을 안고 있다. 인터넷 전화가 성공하기 위해서는 PSTN 수준의 높은 서비스 품질을 제공할 수 있어야 한다. 본 고에서는 인터넷 전화의 품질을 평가할 수 있는 통화 품질 측정 방법과 그 결과 및 사례를 소개한다.(중략)

• Journal of KIISE:Information Networking
• /
• v.28 no.1
• /
• pp.117-125
• /
• 2001

본 논문은 인터넷상에서 실시간 멀티미디어 서브를 제공하기 위한 분산 멀티미디어 시스템의 설계 및 구현 방안을 제안한다. 제안하는 시스템은 데이터와 제어 채널의 분리를 통하여 다양한 멀티미디어의 효율적인 전송과 기반으로 구성되며 멀티미디어의 효율적인 실시간 전송을 지원한다. 제어 채널은 TCP와 RTCP 패킷 포맷을 기반으로 구성되며 서버와 클라이언트간의 정보교환을 지원함으로써 서비스 환경에 대한 지속적인 모니터링 및 효과적인관리를 지원한다. 특히 제안하는 서비스 품질관리 모델은 전송률에 기반하며 전송률을 협상된 서비스 품질이 보장되는 최대치와 최소치 사이에서 유지함으로써 안정된 서비스 품질을 보장한다. 즉 서비스 환경의 동적인 변화에 대응 하여 적절한 전송률과 누락된 패킷에 대한 재전송 등을 결정한다. 성능분석 결과, 제안하는 모델은 환경변화에 대한 적응성 측면에서 우수성을 나타냈으며 서비스 품질보장이 중요한 서비스에 적합함을 알 수 있었다.

• Journal of the Korean Society for Library and Information Science
• /
• v.38 no.3
• /
• pp.85-101
• /
• 2004

The revolution of information in information society innovates a lot of business processes. and the renewed processes contribute new paradigms of the 21th century. As one of the revolutions, ISO 9000 becomes a standard for developing efficient quality management systems which provide any-time and any-where environments satisfying customer needs. Thus, it becomes important to research on quality management systems for improving quality in information flowing and service domain. In this paper, we describe the applicable direction and the case study of ISO 9001 : 2000 which establishes quality management systems in the domain and hope to help for the Quality enhancement.

• Journal of the Korea Society of Computer and Information
• /
• v.13 no.5
• /
• pp.315-321
• /
• 2008

This study aims to verify the effect in the estimation of hotel service quality by analyzing the influence and the interrelation of Customer Quality, Physical Quality and Service Provider quality regarding Hotel Qualify. The result of the research shows that with regard to the influence on hotel quality, service provider quality ranks most high, physical quality second, customer quality of manner third, and customer quality of appearance fourth in order. The physical factors in the interrelation among variables rank most high. This result derives from finding the fact that customer quality is an important influential factor in the constructional dimension of hotel service quality.

• Journal of Korea Technology Innovation Society
• /
• v.16 no.3
• /
• pp.784-808
• /
• 2013

The importance of the creation, diffusion and utilization of the knowledge and information has been magnified at the 21st century of knowledge and information society. If the utilization level of the web site of the national-level R&D information system is enhanced, the duplication of the researches as well as overlapped R&D investment could be greatly reduced. In this regards, this study aims to identify the factors which affect customer value and intention of continued usage for the national science & technology information services (NTIS & NDSL). The empirical research results show that information service quality have a significant influence on the continuous usage intention of science & technology information service. Customer value, as well, influence the continued usage intention as a mediating variable. In addition, the situational factors of information use by itself shows a significant effect on customer value, but it does not moderating the relationship between information service quality and customer value. After a description of research result, we discussed implications and limit of the study as well as future study direction.

• International Commerce and Information Review
• /
• v.18 no.4
• /
• pp.55-78
• /
• 2016

In this study, service quality attributes of uTradeHub were classified based on the Kano model, and quality attributes that should be managed in priority to improve the service quality of uTradeHub were investigated using Timko's customer satisfaction coefficient(CSC) and average satisfaction coefficient(ASC). The results of the study are summarized as follows. First, as a result of classifying service quality attributes based on Kano model, 12 one dimensional qualities, 5 must-be qualities, 2 indifferent qualities were deducted, and many quality attributes of uTradeHub service were confirmed to be one dimensional quality to which is needed to be paid attention and paid more detailed attention to enhance service quality. Second, in the analysis result using Timko's customer satisfaction coefficient, "post processing for problems and complaints", "cost reduction", "efficiency of business processing" were ranked in the top of satisfaction coefficient, and they found to be quality attributes that customer satisfaction increases when service quality was satisfied. While, "post processing for problems and complaints", "interaction", "ability to respond promptly when problems occur" were ranked in the top of unsatisfaction coefficient, and they were analysed to be quality attributes that customer complaints increase when service quality was unsatisfied. Third, in the result of analyzing the quality attributes that should be managed in priority to improve the service quality of uTradeHub based on the average satisfaction coefficient(ASC), "post processing for problems and complaints", "cost reduction", "useful information" were ranked in the top 3, and they were classified as quality attributes that the satisfaction level increases more when they are improved than now, but the satisfaction level decreases when they are worsen.