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A Study on the Effects of Medical service facilities Location strategy on the Customer's Satisfaction : Focused on Mediation Effect of the Location's Marketability (의료서비스시설 입지전략이 고객만족에 미치는 영향 : 입지시장성의 매개효과를 중심으로)

  • Kim, Duck-Ki
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.2
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    • pp.530-547
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    • 2018
  • This study examines the importance of location and transportation in the operation of small- and medium-sized hospitals in the rapidly changing clinical environment. Approximately 350 persons were surveyed for approximately 40 days from July-August 2017, and responses were analyzed using SPSS and AMOS Statistical Package for 335 parts excluding 8 parts of 343.The main research results were as follows: First, a hypothesis was adopted that the attractiveness of building materials will positively affect customer satisfaction. Second, the hypothesis that transport infrastructure has a significant impact on customer satisfaction was rejected. Third, the hypothesis that the building appeal will positively affect the site was supported. Fourth, the hypothesis that transport infrastructure will have a significant impact on location marketability was supported. Fifth, the hypothesis that location marketability will significantly impact customer satisfaction was supported. Sixth, the hypothesis that the relationship between the site and customer satisfaction with the relationship between the client and the client is explained is partly attributable to the fact that there is a partial function. The assumption that the relationship between traffic infrastructure and customer satisfaction was confirmed. The hypothesis that the relationship between traffic infrastructure and customer satisfaction was supported. This research focuses on small- and medium-sized hospitals located in Seoul, which does not include the recognition of patients' awareness of the location and transportation of small- and medium-sized hospitals. Moreover, this study has the limitation in analyzing patient satisfaction, rather than the objective data of the financial management performance of the hospital. The results of this study could provide the basis for selecting the future locations of health care facilities.

The Effects of the Tournament Inflow and Outflow on the Relationship between Pay Dispersion and Organizational Performance (보상 격차와 조직성과 간 관계에 있어 토너먼트 내 인력 유입과 유출이 미치는 효과)

  • Park, Ji Sung
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.11
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    • pp.409-415
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    • 2017
  • This study examines the effect of pay dispersion on labor productivity by focusing on the inflow of newcomers into the tournament and the outflow of stayers from the tournament. According to tournament theory, the expansion of pay dispersion within the organization contributes to enhanced organizational performance by attracting high performers externally and by removing low performers internally within the organization. However, previous studies regarding tournament theory have overlooked the participant aspects. Therefore, this study explores how external hiring and involuntary turnover influence the effect of pay dispersion on labor productivity. This paper hypothesizes that pay dispersion will have a positive effect on labor productivity. Moreover, this paper predicts that the inflow of new competitors will strengthen the positive effects of pay dispersion on labor productivity, whereas the outflow of incumbents will weaken this relationship. Empirical results showed that pay dispersion increased labor productivity and the inflow of newcomers strengthened this positive relationship. However, contrary to our prediction, the outflow of incumbents weakened the positive effect between pay dispersion and labor productivity. These theoretical arguments and empirical findings highlight the proper conditions should be equipped to practically achieve the positive effect of pay dispersion on labor productivity.

Study on the Prototype of the Rear Garden in Changdeok Palace through Gang Sehwang's "Record of Strolling with King in the Forbidden Garden" (강세황의 "호가유금원기(扈駕遊禁苑記)"로 살펴본 창덕궁 후원의 원형경관 탐색)

  • Jung, Woo-Jin;Oh, Lee-Chun;Sim, Woo-Kyung
    • Journal of the Korean Institute of Traditional Landscape Architecture
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    • v.31 no.1
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    • pp.87-97
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    • 2013
  • This study was carried out to find the prototype of the rear garden in Changdeok Palace during King Jungjo's reign through Gang Sehwang's "Record of Strolling with King in the Forbidden Garden", and the site of this study included the whole areas of Ongnyucheon(玉流川), Mansongjeong(萬松亭), Mangchunjeong(望春亭), Jondeokjeong(尊德亭), Pyemwoosa and Taichungmun(太淸門). The characteristics of the area of Ongnyucheon described in Record of Strolling with King in the Forbidden Garden was the shape of Wiyiam expressed three-dimensional mountain such as the fence surrounding Soyojeong(逍遙亭) and the painting techniques of Fu Pi' ts'un and pond in front of Taegeukjeong(太極亭). The pond in front of Taegeukjeong(which was described by Gang Sewhang) is also identified in Donggwoldo(東闕圖) and this study judged that the pond was removed during the maintenance process of Ongnyucheon, where was scheduled as the place of entertainment when Chinggyong-Yesik(稱慶禮式: Royal court rites) was held to celebrate the 40th anniversary of King Gojong's reign. The characteristics of the whole area of Mangchunjeong where was the attraction point for flower viewing in the forbidden garden was surrounded by the sculptured fence, and Mangchunjeong which was hexagonal structure was located in the inside of the structure on both sides of the main building. The cornerstone was carved with white jade. Also a corridor assumed as Chunhyanggak(天香閣) was adjacent to Mangchunjeong. Gang Sehwang confirmed the space organization appeared in Donggwoldo by describing the attached building of Pyemwoosa, Taichungmun, and surrounding fence in detail.

Assessment of the Potential Environmental Impact of Smart Phone using LCA Methodology (LCA 기법을 활용한 스마트폰의 잠재적 환경영향평가)

  • Heo, Young-chai;Bae, Dae-sik;Oh, Chi-young;Suh, Young-jin;Lee, Kun-mo
    • Journal of Korean Society of Environmental Engineers
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    • v.39 no.9
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    • pp.527-533
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    • 2017
  • Environmental concern about smart phone is growing because it has short product life span while having intensive production technology and cost. In this study environmental impact of the smart phone is quantified using the LCA methodology based on the ISO 14040 series standards. The assessment considers potential environmental impacts across the whole life cycle of the smart phone including; pre-manufacturing; manufacturing; distribution; product use; and end-of-life stages. The pre-manufacturing stage is the most dominant life cycle stage causing the highest environmental impacts among all 10 impact categories assessed. The global warming impacts of the smart phone in the pre-manufacturing, distribution, use, manufacturing, and end-of-life stages were 52.6% 23.9%, 15.7%, 7.0%, and 0.8%, respectively. Sensitivity of the life cycle impact assessment results to the system boundary definition and assumptions made were quite high. Three components of the smart phone, PCB, battery, and display module were identified as the key components causing majority of the potential environmental impact in the pre-manufacturing stage. As such the slim and light-weight design and the use of environmental friendly materials are important design factors for reducing the environmental impact of the smart phone.

고등교육기관의 평가인증제가 대학 경영성과에 미치는 영향 -전문대학을 중심으로

  • Yun, Mun-Do;Seo, Yeong-Uk
    • Proceedings of the Korea Technology Innovation Society Conference
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    • 2017.05a
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    • pp.753-783
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    • 2017
  • 본 연구는 고등교육기관의 평가인증제가 대학의 경영성과에 어떠한 영향을 미치는지를 알아보기 위하여 1주기 기관평가인증제가 대학 균형성과표(BSC) 4가지 관점의 성과에 미치는 영향을 검증할 목적으로 진행되었다. 이를 위하여 고등교육기관의 1주기 평가인증제에 대한 내용을 살펴보고, 대학 조직의 균형성과표(BSC) 및 1주기 기관평가인증제의 성과분석에 대한 선행연구에 대해 살펴보았다. 그리고 독립변수인 기관평가인증제 즉, 기관평가인증제도에 대한 관심의 정도, 기관평가인증의 평가준비에 대한 적절성, 기관평가인증의 자체평가에 대한 만족도가 대학 균형성과표(BSC)의 고객관점, 내부프로세스 관점, 학습과 성장 관점, 재무 관점의 4가지 성과에 미치는 영향을 분석 검증하였다. 기존의 1주기 기관평가인증제의 성과분석에 관한 선행 연구들은 주로 평가인증제 체제 자체의 성과와 각 평가요소에 있어서 대학의 변화에 초점을 두고 성과를 분석함으로써 정작 기관평가인증제가 평가인증의 평가대상인 대학의 경영성과에 미친 영향에 대한 분석은 제대로 이루어지지 못하였다. 이러한 점에서 기관평가인증제가 대학의 경영성과에 미친 영향을 분석한 결과 첫째, 기관평가인증제중 기관평가인증의 평가준비에 대한 적절성과 기관평가인증의 자체평가에 대한 만족도는 대학 BSC의 고객 성과에 정(+)의 영향을 미치지만, 기관평가인증제도에 대한 관심 정도는 고객 성과에 영향을 미치지 않는 것으로 나타났다. 둘째, 기관평가인증제 중 기관평가인증의 평가준비에 대한 적절성과 기관평가인증의 자체평가에 대한 만족도는 대학 BSC의 내부프로세스 성과에 정(+)의 영향을 미치지만, 기관평가인증제도에 대한 관심 정도는 내부프로세스 성과에 영향을 미치지 않는 것으로 나타났다. 셋째, 기관평가인증제 중 기관평가인증제도에 대한 관심 정도와 기관평가인증의 자체평가에 대한 만족도는 대학 BSC의 학습과 성장 성과에 정(+)의 영향을 미치지만, 기관평가인증의 평가준비에 대한 적절성은 학습과 성장 성과에 영향을 미치지 않는 것으로 나타났다. 넷째, 기관평가인증제 중 기관평가인증의 평가준비에 대한 적절성과 기관평가인증의 자체평가에 대한 만족도는 대학 BSC의 재무 성과에 정(+)의 영향을 미치지만, 기관평가인증제도에 대한 관심 정도는 재무 성과에 영향을 미치지 않는 것으로 나타났다. 이는 기관평가인증의 평가준비와 자체평가 과정을 통해 실질적인 교육체계 혁신이나 내부프로세스 효율성 향상으로 인해 교육의 질이 개선되어 학생의 만족도와 선호도가 높아지며, 아울러 안정적 재원확보와 재원의 효율적 관리를 가져오는 것으로 해석된다. 그리고 기관평가인증제도에 대한 인식과 관심은 인증 획득이라는 목표를 설정하게 하고, 기관평가인증의 자체평가를 통해 인증평가에서 요구하는 기준 이상을 충족하도록 학습과 혁신이 이루어지는 것으로 해석할 수 있다. 본 연구의 결과는 학령인구의 급감 등 급변하는 대학의 대내외 환경에서 생존을 넘어 지속가능한 발전을 도모하기 위해 평가인증제를 다양한 대학의 경영성과로 연계할 경영전략 수립에 유용한 정보를 제공할 것이다.

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Dependency Label based Causing Inconsistency Axiom Detection for Ontology Debugging (온톨로지 디버깅을 위한 종속 부호 기반 비논리적 공리 탐지)

  • Kim, Je-Min;Park, Young-Tack
    • Journal of KIISE:Software and Applications
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    • v.35 no.12
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    • pp.764-773
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    • 2008
  • The web ontology language(OWL) has become a W3C recommendation to publish and share ontologies on the semantic web. In order to check the satisfiablity of concepts in OWL ontology, OWL reasoners have been introduced. But most reasoners simply report check results without providing a justification for any arbitrary entailment of unsatisfiable concept in OWL ontologies. In this paper, we propose dependency label based causing inconsistency axiom (CIA) detection for debugging unsatisfiable concepts in ontology. CIA is a set of axioms to occur unsatisfiable concepts. In order to detect CIA, we need to find axiom to cause inconsistency in ontology. If precise CIA is gave to ontology building tools, these ontology tools display CIA to debug unsatisfiable concepts as suitable presentation format. Our work focuses on two key aspects. First, when a inconsistency ontology is given, it detect axioms to occur unsatisfiable and identify the root of them. Second, when particular unsatisfiable concepts in an ontology are detected, it extracts them and presents to ontology designers. Therefore we introduce a tableau-based decision procedure and propose an improved method which is dependency label based causing inconsistency axiom detection. Our results are applicable to the very expressive logic SHOIN that is the basis of the Web Ontology Language.

An Indeterminate Strut-Tie Model and Load Distribution Ratio for Reinforced Concrete Corbels (철근콘크리트 코벨의 부정정 스트럿-타이 모델 및 하중분배율)

  • Chae, Hyun Soo;Yun, Young Mook
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.34 no.4
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    • pp.1065-1079
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    • 2014
  • The ultimate behavior of reinforced concrete corbel is complicated due to the primary design variables including the shear span-to-effective depth ratio a/d, flexural reinforcement ratio, load condition, and material properties. In this study, a simple indeterminate strut-tie model reflecting all characteristics of the ultimate strength and complicated structural behavior is proposed for the design of the reinforced concrete corbels with shear span-to-effective depth ratio of $a/d{\leq}1$. A load distribution ratio, defined as the fraction of applied load transferred by horizontal truss mechanism, is also proposed to help structural designers perform the design of reinforced concrete corbels by using the strut-tie model approaches of current design codes. For the development of the load distribution ratio, numerous material nonlinear finite element analyses of the proposed indeterminate strut-tie model were conducted by changing primary design variables. The ultimate strengths of reinforced concrete corbels tested to failure were evaluated by incorporating the proposed strut-tie model and load distribution ratio into the ACI 318-11's strut-tie model method. The validity of the proposed model and load distribution ratio was examined by comparing the strength analysis results with those by the ACI 318-11's conventional design method and strut-tie model methods of current design codes.

A Study on the Effects of Change Management Characteristics on Implementation Performance in ERP Introduction (ERP 도입 시 변화관리 특성이 구현성과에 미치는 영향에 관한 연구)

  • Jung, Chul-Ho;Chung, Young-Soo
    • Management & Information Systems Review
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    • v.29 no.1
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    • pp.177-205
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    • 2010
  • The major purpose of this study is to investigate the relationships between change management characteristics and implementation performance of ERP. In addition, this research examines the moderating effects of organization characteristics as contextual variables on the relationship between change management characteristics and implementation performance. For these purposes, a research model is developed based on the relevant literature reviews of ERP systems and change management theory. The data have been collected from the 148 enterprises which have implemented ERP systems at least one year ago. The respondents were person in charge of ERP system of each corporation. The results of this study are summarized as follows. Firstly, top management concern and support, consultant support goodness, education, and communication have positive influence upon internal performance. Secondly, consultant support goodness and education are positive influence upon external performance. Lastly, organization characteristics including formalization and centralization have partial moderating effect on the relationship between change management characteristics and implementation performance of ERP. From the analyses, this research have identified change management activities according to the organization structural contexts for the successful implementation of ERP.

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A study on the Social Contribution Activities of Social Enterprises which can bring out Customer's Empathic Response -Focusing on Familiarity and Authenticity- (소비자의 공감반응을 끌어낼 수 있는 사회적기업의 사회공헌 활동에 관한연구 - 친숙성과 진정성을 중심으로 -)

  • Yun, Dae-Hong;Eum, Seong-Won
    • Management & Information Systems Review
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    • v.33 no.5
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    • pp.131-153
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    • 2014
  • This study has analyzed on affecting factors of the customer's empathy toward the corporate philanthropic activities in terms of corporates and their products. From the corporate perspective, we have checked how the activities affect the perception of the customer familiarity and authenticity. Study shows that the fairness of the social contribution activities have an impact on both the familiarity and the authenticity (hypothesis 1, hypothesis 2). Social contributions reciprocity has been shown to influence familiarity (hypothesis 3) and it was not statistically significant to the authenticity (hypothesis 4). Looking at the relationship between the familiarity and authenticity from the product side, charm and familiarity (hypothesis 5), uniqueness and authenticity (hypothesis 8) showed that the impact on the definition. On the other hand charm and authenticity (hypothesis 6), uniqueness and familiarity (hypothesis 7) appeared to be not statistically significant. Finally, the relationship between familiarity, authenticity and empathy is as follows. First, the familiarity was found that it is affecting the authenticity (hypothesis 9) and for the consumer sympathetic (hypothesis 10) appeared to be not statistically significant. And the authenticity was found having a defined effect on the consumer sympathetic (hypothesis 11). It is really far more important to suggest an integrated approach to continue a sustainable and stable relationship by increasing consumer purchasing and empathy for the products and services of social enterprises. This study provides practical implications for marketing strategies of social enterprises, which can draw the consumer sympathy through the social contribution activities of social enterprise.

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The Influential Relationships among the Image, Service Quality, Consumption Value and Customer Emotion in Middle-low Price Chain Hotels (중저가 체인 호텔 이미지가 서비스 품질과 소비가치 및 고객감정에 미치는 영향)

  • Lim, Jong-Woo;Cho, Yong-Bum
    • Culinary science and hospitality research
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    • v.22 no.7
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    • pp.47-57
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    • 2016
  • This study was conducted to verify the relationships among the image of middle-low price chain hotels, service quality, consumption value, and customer emotion by using the AMOS 22.0 statistic package program. Confirmatory factor analysis and structural equation modeling methods employed for identifying the formulated hypothesis model. According to results, first, it is seen that the image of middle-low price chain hotels has positive effect on the service quality. Second, the image of middle-low price chain hotels has positive effect on the consumption value, and the consumption value has positive effect on the service quality. Third, the service quality does not have positive effect on the customer emotion. Last, the image of middle-low price chain hotels has positive effect on the customer emotion. In this study, we attempted to establish the management strategy device of middle-low price chain hotels by analyzing how the image of middle-low price chain hotels affect the service quality, consumption value, and customer emotion. As a result, when it comes to the service quality according to the image of middle-low price chain hotels, the conviction, in other words, the belief of the hotel staffs was the biggest one. In addition, when it comes to the consumption value according to the image of middle-low price chain hotels, the functional value, the kind service of the hotel staffs was seen as the highest satisfaction. More practical and theoretical implications for developing marketing strategy in context of middle-low price chain hotels has been suggested in conclusions.