• Asia Marketing Journal
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• v.6 no.3
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• pp.59-81
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• 2004

Store loyalty is increasingly being recognized as a path to long-term business profitability. Customer contact employees deliver a service firm's promises and create an important image for the firm. A major purpose of this study is to investigate the effects of customer service and product value on store loyalty. In order to test research hypotheses, data were collected through surveys administered to 300 apparel store customers. Two hundred thirty nine usable data were used for the analysis. The findings of this research are as follows: First, a employee's voluntary service(EVS) has a positive impact on interpersonal r elationship, which then affects switching barrier and store loyalty. Second, a employee's regular service(ERS) has an influence on store satisfaction, which in turn affect store loyalty. Third, product value is shown to be a significant antecedent to store satisfaction, which have a direct effect on store loyalty. The study concludes with implications, contributions, and limitations of the research and the empirical findings of this research should be beneficial to marketing practitioners and retailing businessmen in developing effective marketing strategies.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.18 no.5
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• pp.251-257
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• 2018

We will be establish the new k stores of identical product firm $F_B$ to gain competitive advantage over rival firm $F_A$ that has already monopolize a market with k stores. In this situation, how we can decide the location of k stores? For this problem, Serra and Revelle proposes k-Median and MAXCAP integer programming using LP+BB to decide the k stores of firm $F_B$. Then they exchange the k stores to another location that cover more customers. This paper suggests non-neighborhood search method that finds the ${\upsilon}{\not\in}N_G(u)$nodes for u of firm $F_A$ without most outer loop nodes using just MS-Excel. As a result of experiment, the proposed algorithm can be get the optimal solution easier and faster than integer programming.

• Proceedings of the Korean Society of Broadcast Engineers Conference
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• 2015.07a
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• pp.509-512
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• 2015

국내 자영업자의 수는 매년 증가하고 있으나 판로나 홍보 부족으로 인해 폐업하는 자영업자의 수가 급격하게 증가하고 있다. 대형 FC는 별도의 마케팅을 지원하는 조직을 보유하고 있어 홍보나 판촉에 용이하지만 개인 소상공인들은 주로 전통적인 광고수단인 전단이나 판촉물을 통해 홍보함에 따라 수익 창출에 어려움이 있다. 최근 고속 네트워크 발전과 다양한 고성능 스마트 단말의 보급으로 홍보할 수 있는 매체와 채널이 다양화되고 있다. 그러나 소상공인들은 이러한 환경을 적극적으로 이용할 수 없는 상황이다. 따라서 IT 활용 능력을 통해 소상공인이 손쉽게 이용하기 위한 경쟁력 있는 다차원 홍보물을 활용한 소상공인 점포지원 서비스가 필요하다. 본 연구 과제에서는 다차원 홍보물을 활용한 소상공인 점포지원 서비스 시스템 및 UI 개발을 수행한다. 이를 통해 고객의 점포 재방문율을 향상시켜 소상공인들의 이익 창출을 증대할 수 있다. 본 연구에서는 다차원 홍보물을 활용한 소상공인 점포지원 서비스 시스템 및 UI 개발을 위해 소상공인 점포들이 이용 가능한 서비스 시나리오 개발, 고객 정보 관리 기능 개발, 다양한 형태의 메시지 전송 기술 개발과 시험 테스트를 수행한다. 본 용역 과제는 (1) 다차원 홍보물을 활용하여 고객 재방문율을 향상하는 서비스 시나리오 개발, (2) 고객 정보 관리 기능 개발, (3) SMS, MMS, 애플리케이션 등을 이용한 다양한 형태의 메시지 전송 기술 개발, (4) 고객 정보 관리와 다차원 홍보물 전송이 수행 가능한 형태의 UI 개발, (5) 소상공인 점포지원 서비스 시스템 프로토타입 개발 부분으로 구분하여 진행되었다.

• Journal of Global Scholars of Marketing Science
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• v.15 no.1
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• pp.21-39
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• 2005

The research objectives of this study were to examine the relationship between e-store attributions(reputation, customer service, safety(security), merchandise quality, information quality, web navigation), trust, satisfaction and web site loyalty. The data were collected using survey with a structured questionnaire. The subjects of the study were 213 people. Several hypotheses were put forward and results except for four hypotheses were supported. That is, reputation, customer service, safety(security) and merchandise quality have a significant influence on trust and satisfaction, information quality and web navigation have no influence on trust and satisfaction, and trust and satisfaction have a significant influence on e-loyalty. Regression Analysis were applied to test the research hypotheses on the relationships among the variables. Research implications of the findings and future research directions are presented.

• Journal of Distribution Research
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• v.12 no.1
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• pp.105-123
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• 2007

Recently, the beauty service industry in Korea is growing rapidly as women have increased role in society and consumers have more diversified desire for beauty. In that sense, studies on the environment of transaction is necessary to maintain the customers who use beauty service which Is one of the most prominent services in Korea. However, there is a lack of systematic investigation on that. Under those circumstances, this study tries to propose strategies by shedding light on the reasons of store loyalty based on empirical study. Furthermore, securing regular customers is deemed to be the most important thing as the competition among stores are getting fiercer in the wake of increase in the number of beauty salons. In that light, this study tries to shed light on the transaction cost clearly which affects the store loyalty, and focuses on the development of integrated research model for the transaction cost related to the environmental characteristics of beauty service industry and for the store loyalty.

• Journal of Distribution Research
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• v.16 no.4
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• pp.29-64
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• 2011

Overview of Research: Product availability is one of important competences of store to fulfill consumer needs. If stock-outs which means a product what consumer wants to buy is not available occurs, consumer will face decision-making uncertainty that leads to consumer's negative responses such as consumer dissatisfaction on store. Stockouts was much studied in the field of academia as well as practice in other countries. However, stock-outs has not been researched at all in Marketing and/or Distribution area in Korea. The main objectives of this study are to find out determinants of consumer responses such as Substitute, Delay, and Leave(SDL) when consumer encounters out-of-stock situation and then to examine the effects of these factors on consumer responses. Specifically, this study focuses on situational characteristics(e.g., purchase urgency and surprise), store characteristics (e.g., product assortment and store convenience), and consumer characteristics (e.g., brand loyalty and store loyalty). Then, this study empirically investigates relationships these factors with consumers behaviors such as product substitution, purchase delay, and store switching.