• Fashion & Textile Research Journal
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• v.14 no.5
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• pp.803-810
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• 2012

This study investigates the effect of nonverbal communication on trust, switching barrier, and repurchase intention. Sample subjects used in this study were customers of a fashion shop in Sunchon. The questionnaires were conveniently sampled from July 2010 to August 2010. Questionnaire data from 335 customers of a national brand were analyzed through a reliability analysis, factor analysis, and multiple regression analysis. The results of this study are as follows. First, nonverbal communication by the service provider was divided into 3 types, physical appearance and paralanguage, postures and proxemics, and facial expressions. Second, it was found that physical appearance and paralanguage, postures and proxemics, facial expression of nonverbal communication had a significant impact on customer trust. Third, given the relationship between nonverbal communication and switching barrier, it was represented that the postures and proxemics and facial expressions (except physical appearance and paralanguage) had a significantly positive influence on the switching barrier. Forth, physical appearance/paralanguage, postures/proxemics, and facial expressions (nonverbal communication) had a positive influence on repurchase intention. Fifth, given the relationship between trust and repurchase intention as well as switching barrier and repurchase intention, it was represented that trust and switching barrier have a significantly positive influence upon repurchase intention. According to the results of this study, the more positive nonverbal communication by the service provider then the higher the customer repurchase intention as well as trust and switching barrier. Fifth, given the relationship between trust and repurchase intention as well as switching barrier and repurchase intention, it was represented that trust and switching barrier have a significantly positive influence upon repurchase intentions.

• Journal of the Korea Fashion and Costume Design Association
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• v.17 no.1
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• pp.69-82
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• 2015

This study is conducted to verify out whether any important differences can be made with factors of service qualities by the population statistics and trait of skin care shops. And this study is conducted to find out the relation that service qualities may influence on switching barrier and customer satisfaction. For this study, 396 questionnaires were used which had been returned from the customers of the skin care shops of Seoul, Gyeonggi and Chungchyung provinces from 15th April to fifth May, 2013. To analyze above data, frequency analysis, t-test, ANOVA, factor analysis, regression analysis are carried out by using an SPSS 18.0 statistical package. The results are as follows : The features of services of the skin care shops are analyzed into four factors which were Assurance, Materiality, Responsiveness, Agreeability. The features of switching barrier are analyzed into three factors which are Alternative attractiveness, Interpersonal relationship, Switching cost. There are important differences in the concept four service qualities of skin care shops by the features of the statistics of population according to sex, marriage, monthly income and the types of job. The four features of service qualities of the skin care shops have positive influences on the three features of switching barrier - Assurance, Responsiveness, Agreeability and the three features of customer satisfaction - Assurance, Materiality, Agreeability. Through this study, We can have the conclusion that the switching barrier made by the building up the qualities of service can prevent the customers from dropping away.

• Journal of Korea Port Economic Association
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• v.24 no.4
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• pp.115-137
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• 2008

The present study purposed to derive the major attributes of the service quality of port hinterlands from previous research and interviews with specialists, to examine causal relations among the service quality of hinterlands, customer satisfaction, switching barrier and customers' behavior, and to suggest strategic implications. According to the results, the service quality of port hinterlands was divided into 'interaction quality', 'physical environment quality' and 'service delivery quality,' and among the three dimensions of quality, 'physical environment quality' and 'service delivery quality' had a significant effect on customer satisfaction but 'interaction quality' did not. These results suggest directions for what dimensions of quality should be controlled in order to improve the service quality of port hinterlands with limited management resources, and thus they are expected to contribute to more strategic marketing activities upon customers.

• Journal of the Korea Convergence Society
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• v.11 no.6
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• pp.153-161
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• 2020

The present study aimed to investigate the relationships among consumers' personality trait, brand tribalism, and brand commitment through brand trust and perceived switching cost. Data were collected from a convenience sample of three-hundred and ninety-four undergraduate students at a large Korean university. The participants consisted of 54.1% female (N = 213) and 45.9% male (N = 181). The results indicated that extraversion, conscientiousness, and emotional stability traits are directly related to brand tribalism. Also, brand commitment was directly associated with brand tribalism, brand trust, and perceived switching cost. In particular, our results showed the relationship between brand tribalism and brand commitment was mediated by brand trust, but not perceived switching cost. Therefore, our findings suggest that strong emotional connection of brand tribes may increase perceived switching costs and, consequently, affect brand commitment.

• The Journal of the Korea Contents Association
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• v.18 no.11
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• pp.493-507
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• 2018

This study examined characteristics and usefulness of middle-aged and older people's vocational training participation. Among sub-age groups categorized by the position in career cycle and the employability, 61~68 year old group(after retirement age group) had the biggest difficulties on the training including computer-based training and showed the lowest employment result compared to other sub age groups; major career(30~45), career transition preparation(46~52), career transition(53~60). However, the career transition age group utilized vocational training in the aspect of career search and the after-retirement age group in the aspect of preparation for older age and hobby. On the other hand, factors such as career adaptability and perceived education difficulties affected on the training usefulness in the aspects of career search and preparation for older age and hobby while perceived career barriers, career relevancy and relationship ability affected on the employment result. Based on these findings, this study suggests that vocational training provide more suited course for the boundaryless career seekers and include relationship enforcement and positive attitude development to overcome perceived career barriers for middle-aged and older people.

• Journal of Korea Technology Innovation Society
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• v.13 no.3
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• pp.399-422
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• 2010

Global expansion of regulation for carbon emission has brought new industrial regulations and trade barriers while the global economy is promoting economic stimulus through a variety of green investments such as renewable energy development, energy efficiency increase, and environmental improvement simultaneously. Korean government is trying to seek a new opportunity to grow through green investment in this change of business environment and businesses are facing the transition to low-carbon and eco-friendly structure for their survival. It is promoting not only industry structure changes and conversion but also demanding changes of workforce composition and requirement skills. In response to convergence of green economy, manpower development for future skills needs is provided the main impetus for response as well as promotion green growth. This study will analyze human resource development plan due to future skills needs emphasizing on automative industry. Also the study will be researched on the problems of present curriculum of undergraduate and look for improvements tasks. Upon the result, promotion plans for human resource development in other sectors of green car in response to future skills needs in green growth can be found.

• 한국벤처창업학회:학술대회논문집
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• 2022.11a
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• pp.83-88
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• 2022

디지털 전환은 기존 산업의 진입장벽 파괴에 따른 새로운 비즈니스 기회 확대, 자산의 디지털화에 따른 초기창업비용의 축소 등 창업 및 기업가적 활동 측면에서 중대한 환경적 변화를 초래하고 있다. 이러한 변화로 인해 기존의 기업가정신 이론으로 기업가들이 새로운 비즈니스 기회를 인식하고 기업가적 가치를 추구하는 일련의 과정을 이해하기에는 충분치 않으며, 기업가정신의 특성 및 효과에 대한 새로운 접근이 필요하다는 문제의식을 바탕으로 최근 디지털 경제 환경에서의 기업가정신을 조망하는 새로운 이론적 틀로서 '디지털 기업가정신'이라는 개념 및 관련 연구분야가 부상하고 있다. 본 연구에서는 국가 단위에서 디지털 기업가정신의 고용효과를 탐색적으로 파악하기 위하여 국제 기업가정신 관련 조사인 「글로벌 기업가정신 모니터(GEM)」 데이터를 활용한 상관 관계 분석을 실시하였다. 연구 결과, 기업가적 활동에 있어서의 디지털 기술 활용 의지, 창업 의지, 6인 이상의 고용창출 의지 등이 상호 간 긍정적인 관련성을 가지는 것으로 나타났다. 이는 디지털 기술에 기반한 창업 또는 기업가적 활동에 대한 의지가 일자리 창출과 긍정적인 관계를 가진다는 의미다. 해외 학자들을 중심으로 이루어지고 있는 디지털 기업가정신 연구는 기업가정신 및 창업 프로세스에 대한 디지털화의 영향이나 디지털 기술의 혁신 및 새로운 벤처의 탄생에 의해 창출된 기업가적 기회에 대한 논의가 주를 이루고 있는 데 반하여, 본 연구에서는 디지털 기업가정신에 의해 창출되는 성과에 대해 살펴본다는 점에서 차별성이 있다. 또한 국내에서 많이 다루지 않은 디지털 기업가정신 관련 연구를 수행하고 그 결과를 발표함으로써 동 분야에 대한 국내 학계의 관심을 촉진할 것으로 기대된다는 점에서도 학술적 의의가 있다.

• Annual Conference of KIPS
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• 2023.11a
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• pp.77-78
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• 2023

대한민국은 국제적인 클라우드 컴퓨팅 추세와 비교하여 클라우드 전환률이 낮은 실정에 있다. 이에 대한 주요 원인으로 보안 문제, 전문 인력 부족, 비용 부담 등이 지적된다. 본 연구는 앞선 문제점을 해결함 동시에 클라우드 마이그레이션의 진입장벽을 낮추기 위해 '보안성을 고려한 클라우드 아키텍처 자동 도식화 플랫폼'을 개발하고자 한다. 이를 통해 국내 클라우드 전환율 향상 및 기업이 직면한 어려움을 완화할 것으로 기대한다.

• Journal of Global Scholars of Marketing Science
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• v.15 no.3
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• pp.117-148
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• 2005

As this study aimed to examine which influence the nonverbal communication of service provider has upon service performance in terms of service industry, the specific objectives are as follows. First, it tried to examine into the relationship between the nonverbal communication in the service provider, and the emotional attachment. Nonverbal communication is divided into 4 kinds such as physical language, proxemics, paralanguage, and physical appearance. Second, it aimed to examine the relationship between the customer's attachment to the service provider, and the social competence and trust in the service provider. Third, it tried to examine into the relationship of service provider's social competence and trust with the customer satisfaction and with the switching costs. Additionally, it examined the moderating effect in the service type and the service usage period in terms of the model that was presented in this study. Given examining the verified results in these research hypotheses, those are as follows. First, given seeing the relationship between the nonverbal communication and the emotional attachment, it was represented that the physical language, proxemics, and physical appearance, except paralanguage, have significantly positive(+) influence upon emotional attachment. Second, it was indicated that emotional attachment has significantly positive(+) influence upon the social competence and trust in the service provider. Third, the social competence in the service provider had no positive effect(+) on customer satisfaction, and was having significantly positive(+) influence upon the customer's perceived switching barrier. Fourth, it was represented that the customer satisfaction toward the service provider have significantly positive(+) influence upon the switching barrier. Finally, as a result of having verified whether or not the moderating effect in the service type and the service usage period, it was indicated to be produced the difference depending on the service type in the relationships between the physical language and the emotional attachment, between the paralanguage and the emotional attachment, between the emotional attachment and the trust, and between the trust and the switching barrier. Depending on the service usage period, the difference was represented, respectively, in the relationships between the physical language and the emotional attachment and between the physical appearance and the emotional attachment.

• 한국사회정책
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• v.25 no.2
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• pp.305-332
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• 2018

This study explores the effectiveness of employment-oriented welfare state by analyzing the mediating role of employment rate on the relationship between public welfare effort and fiscal soundness. Notably, this study considers the quality of employment into the analysis: part-time work, involuntary part-time work and low-wage work in analysis. The data sample consists of 18 OECD countries which initiated employment-oriented welfare strategy after the crisis of welfare state. An analysis was conduct based on Baron & Kenny(1986)'s method and panel two-stage model to handle the endogeneity problem. The results show that while the high level of public welfare effort negatively affects the fiscal soundness if it contributes to boosting employment rates, it has positive effects on the fiscal soundness. However, when the incidence of involuntary part-time employment and low-wage employment is high, the mediating impact of employment rate on the fiscal soundness disappears. This study argues that unless the quality of employment is taken into consideration, the positive effect of employment-oriented welfare state strategy to improve the fiscal soundness is not fully guaranteed.