The Effects of a Marine Leisure Exhibition Event's Service Quality Dissatisfaction on Complaining Behaviors and Repurchase Intentions (해양레저전시이벤트의 서비스품질 불만족이 불평행동 및 재구매 의도에 미치는 영향)
-
- Journal of Navigation and Port Research
- /
- 제37권3호
- /
- pp.299-307
- /
- 2013