• 제목/요약/키워드: 재구매의도

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소셜커머스와 서비스제공 업체의 서비스실패 심각성 지각이 재구매 의도와 재방문 의도에 미치는 영향 (Effect of Perception Towards Service Failure Seriousness By Social Commerce Companies and Service Providers on Repurchase Intention and Revisit Intention)

  • 윤대홍;박병남
    • 서비스연구
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    • 제6권3호
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    • pp.107-122
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    • 2016
  • 본 연구는 소셜커머스와 서비스제공 업체의 서비스실패 심각성 지각이 재구매 의도와 재방문 의도에 미치는 영향에 관한연구로, 연구의 결과를 3가지 측면에서 요약하면 다음과 같다. 첫 번째, 소셜커머스와 서비스제공 업체의 서비스품질의 영향을 살펴보면 다음과 같다. 먼저 소셜커머스의 서비스품질은 소셜커머스 서비스실패(가설 1), 소셜커머스 재구매 의도(가설 3)에 통계적으로 유의한 결과를 미치는 것으로 나타났다. 서비스제공 업체의 서비스품질은 서비스제공 업체 서비스실패(가설 2), 서비스제공 업체 재방문 의도(가설 4)에 통계적으로 유의한 결과를 미치는 것으로 나타났다. 두 번째, 소셜커머스와 서비스제공 업체의 서비스실패 심각성 지각의 영향은 다음과 같다. 소셜커머스의 서비스실패는 서비스제공 업체의 서비스 실패(가설 5), 서비스제공 업체 재방문 의도(가설 8)에 통계적으로 유의한 결과를 미치는 반면에, 소셜커머스 재구매 의도(가설 6)에는 통계적으로 유의하지 않은 것으로 나타났다. 서비스제공 업체 서비스실패는 서비스제공 업체 재방문 의도(가설 7), 소셜커머스 재구매 의도(가설 9)에 통계적으로 유의한 것으로 나타났다. 마지막으로 서비스제공 업체 재방문 의도는 소셜커머스 재구매 의도(가설 10)에 통계적으로 유의한 것으로 나타났다.

소비자의 쇼핑가치가 패션제품 속성평가 및 브랜드 재구매의도에 미치는 영향 - 가격수준에 따른 조절효과를 중심으로 - (The Influence of Consumer's Shopping Values on the Evaluations of Fashion Product Attributes and Brand Re-purchase Intention - Focused on the Moderating Role of Price Level -)

  • 박현희;구양숙;구동모
    • 한국의류학회지
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    • 제31권2호
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    • pp.236-246
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    • 2007
  • The purpose of the current study is to investigate the underlying reasons of fashion brand repurchase intention formation based on means-end chain theory and to identify whether the price level moderates the relationships between attribute evaluation and re-purchase intention. Questionnaire data from 291 consumers who had purchase experience of casual wear during the last 6 month period through off-line retail shops were analyzed. The results showed that hedonic shopping value had a positive impact on aesthetic attribute and utilitarian shopping value also had a positive impact on physical attribute of fashion product. While aesthetic attribute had a positive influence on brand repurchase intention, physical attribute had no effect on brand repurchase intention. In addition, there was no moderating effect of price level between the links from shopping value to fashion product attribute evaluation. When casual wear companies have to devise price related strategies, they need to pay attention to diverse promotion factors except for product attributes to realize price-based differentiation.

중고패션제품의 소비가치가 태도와 재구매의도에 미치는 영향 -패션연출 자신감의 조절효과- (The Effect of Consumption Value on Attitude and Repurchase Intention of Secondhand Fashion Goods -The Moderating Role of Self-confidence in Fashion Coordination-)

  • 추태귀;박현희
    • 한국의류학회지
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    • 제37권4호
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    • pp.618-630
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    • 2013
  • This study investigates the influence of consumption value on attitude and the repurchase intention of secondhand fashion goods. In addition, this study examines the effect of consumption value on attitudes according to self-confidence in fashion coordination. Questionnaire data from 220 university students who made purchases of secondhand fashion goods were analyzed. The results were as follows. First, there were 5 factor solutions for the consumption value of secondhand fashion goods: rare value, emotional value, functional value, social contribution value, and economic value. Second, rare value, social contribution value and economic value had a positive impact on the attitude toward secondhand fashion goods. Third, attitude had positive impact on the repurchase intention of secondhand fashion goods. Fourth, there was a significant difference in the magnitude of the effect of consumption value on attitude according to self-confidence in fashion coordination. The results of this study provide various guidelines for marketers or retailers who are interested in secondhand fashion goods.

유아용 단행본과 전집 그림책에 대한 어머니의 만족도, 구전의도 및 재구매의도에 영향을 미치는 요인 (Factors Affecting Mother's Satisfaction, Word-of-mouth, and Repurchase Intention for the Complete Collection and Monography Picture Books)

  • 최나야;김세영
    • 가정과삶의질연구
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    • 제34권3호
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    • pp.95-111
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    • 2016
  • The purpose of this study was to compare the factors affecting mother's satisfaction, word-of-mouth, and repurchase intention for the complete collection and monography picture books. Questionnaires from 323 5-year-olds' mothers in Seoul and Kyunggi province were analysed. The findings are as follows. Firstly, mother's product involvement and dual readership, and child's preference for picture books were common effective factors to improve mother's satisfaction, word-of-mouth, and repurchase intention. Secondly, reflection of child's opinions explained mother's satisfaction, word-of-mouth, and repurchase intention only for the monography, not for the complete collection. Thirdly, mother's product involvement had a direct effect on the repurchase intention of monography, while mother's subjective knowledge was more important for the repurchase intention of the complete collection.

홈쇼핑의 서비스품질과 의류제품 재구매의도에 관한 연구 (A Study on Service Quality and Repurchase Intention of Home Shopping Apparel)

  • 이주영;이선재
    • 복식
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    • 제50권5호
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    • pp.91-102
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    • 2000
  • The purposes of this study are to determine dimension of apparel expectations. performances and service quality of home shopping and thereby, to analyze effect of apparel commodities dimension (expectations, performances, disconfirmation and satisfaction) and service dimension (service quality and satisfaction) on repurchase intention. The subject were 351 women in the age of twenty to sixty years old who live in Seoul and the suburban of Seoul. The results of this study can be summarized as follows : 1. It was found that home shopping consumers' expectation and performance with apparel commodities were classified 3 factors. On the other hand, the dimensions of service quality were found to have such 3 factors as convenience reliability, personal factor, and apparel one. 2. More frequent users of home shopping scored more on average than less frequent users in terms of service quality, service satisfaction and intention of repurchase. On the other hand, the cable TV users scored more on average than catalogue users In terms of service quality and intention of repurchase. 3. It was found that consumers' intention of repurchase of home shopping were affected by such variables as discofirmation and satisfaction with apparel commodities, service quality and service satisfaction. While less frequent users were affected by disconfirmation and service quality, more frequent users were affected by such variables as apparel commodities satisfaction, service quality and service satisfaction. Meanwhile, both cable TV and catalogue users were found to be affected by service quality and service satisfaction.

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인터넷 쇼핑에서 지각된 실용적 가치와 서비스 품질이 패션상품 재구매의도에 미치는 영향 (The Effect of Perceived Utilitarian Value and Service Quality of Internet Shopping on Repurchase Intention of Fashion Merchandise)

  • 이은진;홍병숙
    • 복식
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    • 제56권7호
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    • pp.46-57
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    • 2006
  • The purpose of this study is to analyze whether perceived utilitarian value and service qualify have an effect on repurchase intention of fashion merchandise in internet shopping. A survey was conducted from June 20 to July 30 in 2003, among married women aged in their 20s and 30s, on their purchase experience of fashion merchandise from internet shopping malls. The survey was conducted over the internet with 306 subjects. The statistical analysis methods were frequency analysis, reliability analysis, factor analysis, and multiple regression analysis. The results of this study were as follows. 1. A married women aged in their 20s and 30s were shown to high-purchasing on nightgown, underwear, women's pants, casual wear through internet shopping. Their perceived utilitarian value had an effect on repurchase intention of fashion merchandise in internet shopping. 2. The service quality factors were determined to be site reliability, site reactivity, order assurance, order easy, site organization. Service quality factors of site reactivity, order assurance, order easy, site organization had an effect on repurchase intention of fashion merchandise in internet shopping.

통학가방구매 시 패션제품속성요인과 만족도 및 재구매의도와의 관계 - 대구, 경주 지역의 중고생올 중심으로 - (Relationship between Fashion Product Attributes, Product Satisfaction and Repurchase Intention for Schoolbags - Focusing on middle and high school students in Daegu and GyeongJu -)

  • 박구자;유태순
    • 복식
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    • 제59권6호
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    • pp.16-28
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    • 2009
  • This study examined relationship among fashion product attributes of schoolbag, product satisfaction and repurchase intention. Total 315 questionnaires were distributed to the female/male students in Daegu and GyeongJu. Frequency analysis, factor analysis, reliability analysis, multiple regression were conducted using SPSS 13.0K statistics program as data analysis. The independent sample t-test was also conductd to examine the differences among sex, domicile, middle and highschool students. The findings hum the analysis are described in the following: First, female students is higher subjective fashion product attributes(fashion, individuality, refined) and objective fashion product attributes(design, color) importance than male students in purchasing schoolbag. High school students is higher subjective fashion product attributes(fashion, individuality) and objective fashion product attributes(brand, color) importance than middle school students in purchasing schoolbag. Second, product satisfaction are positive influenced by practicality and individuality of subjective fashion product attributes. Product satisfaction are not influenced by fashion and refined of subjective fashion product attributes. Third, product satisfaction are positive influenced by brand and design of objective fashion product attributes. Product satisfaction are not influenced by price and color of objective fashion product attributes. Forth, repurchase intention in schoolbag are strong positive influenced by product satisfaction.

매스티지 패션 브랜드의 관계마케팅 실행요인이 신뢰, 만족 및 재구매의도에 미치는 영향 (The Effect of Relationship Marketing Implement Factors of Masstige Fashion Brand on the Trust, Satisfaction, and Repurchase Intention)

  • 홍병숙;이은진;윤유진
    • 한국의류학회지
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    • 제34권4호
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    • pp.663-672
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    • 2010
  • This study analyzes how the relationship marketing implement factors of masstige fashion brands influence the trust, satisfaction and repurchase intention of consumers. The survey was conducted from October $15^{th}$ to $30^{th}$ in 2008 with 330 responses used in the data analysis. The statistical analysis methods were frequency analysis, factor analysis, reliability analysis, and multiple regression analysis. The results show that the relationship marketing implement factors of masstige fashion brands were customer orientation, salesperson expertise, communication, brand expertise, and inducement. The relationship marketing implement factors of masstige fashion brands influence the trust and satisfaction of consumers. The trust and satisfaction of consumers influence the repurchase intention in the masstige fashion brands.

서비스 환경에서 브랜드 개성의 결정요인과 결과 (The Antecedents and Consequence of Brand Personality in the Service Environment)

  • 김형길;김윤정;김정희
    • 감성과학
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    • 제10권2호
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    • pp.221-241
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    • 2007
  • 본 연구에서 브랜드 개성은 소비자태도와 행동에 영향을 준다는 전제하에, 서비스산업에의 적용가능성을 살펴보고, 이에 영향을 주는 선행변수와 결과변수를 탐색하였다. 가능한 다양한 서비스업종에서 대표성을 확보하기 위해, 서비스의 특성과 구매동기에 따라 서비스 산업을 네 차원으로 분류하여 패스트푸드점, 영화관, 은행, 종합할인점을 대상으로, 각각 이 분야의 대표적인 브랜드를 선정하여 실증분석을 하였다. 연구결과, 브랜드 개성은 조사 대상 모든 서비스산업에도 유용하며, 서비스경험, 가격, 광고, 물리적 환경에 의해 형성되고, 브랜드 동일시, 전환장벽, 재구매의도에 각각 정(+)의 영향을 주는 것으로 나타났다.

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e-CRM 활동이 고객만족 및 재구매의도에 미치는 영향 -남녀 대학생을 중심으로- (The Effects of e-CRM on Consumer Satisfaction and Repurchase Intention)

  • 이영주
    • 한국의류학회지
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    • 제34권8호
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    • pp.1277-1289
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    • 2010
  • This study investigates the effects of e-CRM on consumer satisfaction and repurchase intention depending on gender differences. A total of 400 surveys were distributed and 382 were used in the analysis. Surveys were conducted on the respondents who had purchased apparel from an internet website within six months. A factor analysis, reliability test, and path analysis were used in the study to analyze the data. After the factor analysis, 6 factors were found under e-CRM activities; benefit and advice, customer contact, service, post-purchase management, assistance with the purchase, and discriminative treatment. The results of this study showed that for male consumers, service and post-purchase management had a positive effect on consumer satisfaction that in turn had a positive effect on repurchase intention. However, for female consumers, benefit and advice, customer contact, service, and discriminative treatment had a positive effect on consumer satisfaction that in turn had a positive effect on repurchase intention. The results also showed that post-purchase management had a positive direct effect on repurchase intention for both genders.