• Journal of the Korean Society for information Management
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• v.20 no.2
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• pp.263-283
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• 2003

This study explores a user as a customer and analyzed a customer centered contents service based on the customer value and customer satisfaction. This study showed that revisit of the site and content purchase are strongly affected by contents quality, service, and cost. Especially, the ratio of satisfaction of the complaint-response time and customer support system in comparison to the quality and cost factors was low. Therefore, library and information center need to improve the contents service in terms of customer relation.

• The Journal of the Korea institute of electronic communication sciences
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• v.4 no.2
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• pp.93-100
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• 2009

As the Internet Protocol be widely/rapidly used in packet communication, common carriers are providing the multimedia service(Both direction real-time voice, video conference, remote educational etc.)on the Internet. Also the 070 VoIP (Voice over IP) service is provided by the carriers on the packer network. In order to offer VoIP service in Korea, common carrier has to acquire the optimum level for QoS(quality of service). In this paper, we study on CODEC quality to get a higher QoS for VoIP.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.8 no.3
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• pp.639-645
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• 2007

In this study, an estimation of call demand for the internet telephony was carried out using the monthly time-series data from June 2001 to December 2004. In the estimation, the call traffic was assumed to be explained by tariff of the internet telephony service, tariff of fixed and wireless services, income, quality of service, and lagged traffic variable. The traffic is assumed to follow the partial adjustment mechanism. The estimation result shows that the call traffic demand is elastic to the tariff of the service while it is inelastic to the change of income. The qualisty of service is regarded as an important factor of demand. Also there appeared the call demand is adjusting to the change of explanatory variables with some lags.

• The Journal of the Korea Contents Association
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• v.5 no.4
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• pp.227-236
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• 2005

We study, in terms of VoIP user assessment of voice quality, the synchronization of measurement system is important. Commonly the synchronization system uses NTP(Network Time Protocol) or GPS(Global Positioning System), these synchronization method has time error of distance, system overhead of data processing, and system specialized clock error. we propose and implement the synchronization method to correct time error between two measurement system in the internet. So the time synchronization of systems can get time error, then user assessment of voice quality become reliable.

• The Journal of Korea Institute of Information, Electronics, and Communication Technology
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• v.5 no.3
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• pp.110-116
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• 2012

As rapid development of the Internet, there are increasing interests about quality of service of VoIP using the Internet network and established PSTN. There was some study going on to improve the quality of service from the point of view of supplier's mainly. However recently, the demand for setting up the objective standards that service provider can offer to customers is needed as the interests from customers has been going up. In this study, we analysed the results from the test using PESQ which is a parameter of quality of service. we offer the conditions of network which guarantees the minimum quality of phone call using VoIP.

• The Journal of the Korea Contents Association
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• v.15 no.11
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• pp.486-500
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• 2015

This study focuses on customer loyalty that explains how firms can maintain long-term relationship with customers, in the internet shopping and mobile shopping contexts. Specifically, this study examines the key determinants of customer loyalty from two perspectives: service quality and shopping value. Concerning service quality, previous studies have long argued that it is a starting point of building customer loyalty. Shopping value is a key variable in capturing consumers' shopping motives. In this study, we consider two types of shopping value: usefulness as utilitarian value and enjoyment as hedonic value. Moreover, this study examines whether the effects of service quality and shopping value on customer loyalty differ depending on internet and mobile shopping groups. To test the proposed hypotheses, we conducted multiple linear regression analysis and chow test with a total of 199 data collected on users who have experience in internet shopping and mobile shopping. The key findings are as follows: First, in the internet shopping group, customer loyalty depends on service quality (responsiveness and empathy) and usefulness, whereas in the mobile shopping, it only depends on enjoyment. Second, the impacts of service quality and shopping value on customer loyalty are different depending on internet shopping and mobile shopping. The results imply that e-tailors should develop differential methods suitable for internet shopping or mobile shopping to enhance customer loyalty.

• Journal of the Korea Society of Computer and Information
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• v.26 no.12
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• pp.151-158
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• 2021

Internet of Things (IoT) technology, which provides services by connecting various objects in the real world and objects in the virtual world based on the Internet, is emerging as a technology that enables a hyper-connected society in the era of the 4th industrial revolution. Since IoT technology is a convergence technology that encompasses devices, networks, platforms, and services, various studies are being conducted. Among these studies, studies on measures that can measure service quality provided by IoT software are still insufficient. IoT software has hardware parts of the Internet of Things, technologies based on them, features of embedded software, and network features. These features are used as elements defining IoT software quality measurement metrics. However, these features are considered in the metrics related to IoT software quality measurement so far. Therefore, this paper presents a metric for reusability measurement among various quality factors of IoT software in consideration of these factors. In particular, since IoT software is used through IoT devices, services in IoT software must be designed to be changed, replaced, or expanded, and metrics that can measure this are very necessary. In this paper, we propose three metrics: changeability, replaceability, and scalability that can measure and evaluate the reusability of IoT software services were presented, and the metrics presented through case studies were verified. It is expected that the service quality verification of IoT software will be carried out through the metrics presented in this paper, thereby contributing to the improvement of users' service satisfaction.

• Journal of Korea Society of Industrial Information Systems
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• v.15 no.4
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• pp.83-101
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• 2010

Competition in Internet open-market has become fiercer as much for its growth possibility in differentiating from the general commercial market. For this reason, internet open-market entrepreneurs should make effective strategy in improving customers' e-loyalty to survive in the highly competitive internet open-market as in off-line market and to aim for growth through constant profit making. To satisfy with the goal, this study has been performed as the empirical research that confirms to the influence and relationship of e-service quality affected on the perceived value, customer satisfaction and e-loyalty. This is based on the result that e-service quality affected on e-loyalty for internet open-market. The research results are shown as follows; first, all factors including the perceived value and customer satisfaction, except possibility of system use, have the effect of e-service quality. Second, the perceived value between measurements affects significantly on customer satisfaction. And third, the perceive value and the customer satisfaction are a1so meaningfully influential to e-loyalty. The result presents important point that entrepreneurs in Internet open-market need to do their best to maintain in making profits for the future by improving the customers' e-loyalty and securing customers with high loyalty via continually revealing new influential factors on e-service quality, perceived value, and customer satisfaction.

• Proceedings of the Korean Society for Information Management Conference
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• 1999.08a
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• pp.99-104
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• 1999

본 논문에서는 인터넷 자원의 정의와 특성을 기술한 후 인터넷 자원의 질적 평가기준을 선행연구를 기초로 조사하였다. 이어서. 인터넷 자원평가를 하기 위하여 정보관리 학회지에 인용된 인터넷 자원을 선정하여서 제시된 평가기준에 따라 분석하였다. 이런 연구 결과는 전세계적으로 퍼져있는 인터넷 자원들 중에서 이용자들이 원하는 고품질의 자원들을 선정하는데 활용될 수 있을 것이다.

• Electronics and Telecommunications Trends
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• v.16 no.5 s.71
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• pp.21-32
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• 2001

요즘 인터넷을 이용한 무료 전화가 각광을 받고 있고, 이와 같은 무료 인터넷폰 서비스를 실현 가능하게 한 것이 바로 VoIP 기술이다. 예전에는 웹에서 웹으로의 통화 방식만을 지원했으나, 지금은 일반전화로의 통화뿐만 아니라 지능망 서비스, 이동 전화 통화까지 지원하는 등 VoIP를 이용한 음성 통화가 제공하는 서비스의 폭이 커지고 있다. 따라서 본 고는 인터넷폰 서비스 제공을 위한 인터넷과 공중전화망의 연동 개념을 확립하고 해당 통신망 연동에 있어서의 기술 요구 조건을 도출함으로써, 인터넷폰 서비스 이용자의 보호를 위한 적정 수준의 서비스 품질 확보 방안을 제시하고자 한다.