• Journal of Internet Computing and Services
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• v.18 no.6
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• pp.93-100
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• 2017

In multi-media, multi-channel era, video viewing using various digital devices via the Internet, not the existing broadcasting network, is emerging as a new broadcasting viewing behavior. OTT service is regarded as the main service of this change of viewing behavior. It is a video service that can seamlessly use any content desired by the user at any time, at any time, any device, any contents, if the Internet connection is available. The purpose of this study is to investigate the factors affecting the satisfaction of OTT service by applying the technology acceptance model (TAM). As a result of analyzing through 303 questionnaires of the early users of OTT service, social pressure, perceived popularity, perceived cost, user reputation, individual innovation, and esthetics set as external factors in this study are partially affects perceived usefulness, perceived ease of use, and perceived enjoyment. In addition, perceived usefulness, ease of use, and enjoyment are directly influencing satisfaction. Based on these results, we discuss the theoretical and practical implications and propose future research direction.

• Proceedings of the Korea Contents Association Conference
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• 2018.05a
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• pp.79-80
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• 2018

본 논문에서는 2015년도 이용 고객의 변화를 3년간 분석하여 이용행태를 모니터링하고 기관의 고객만족 개선 활동에 대한 고객의 의견을 분석하기 위함이다. 한국과학기술정보연구원의 국가과학기술지식정보서비스 (NTIS : National Science & Technology Information Service)는 사업, 과제, 인력, 연구시설 장비, 성과 등 국가연구개발 사업에 대한 정보를 한 곳에서 서비스하는 국가과학기술 지식정보 포털입니다. 부처별(기관별)로 개별 관리되고 있는 국가R&D 사업 관련 정보와 과학기술 정보를 공유하고 공동 활용해, 국가R&D 투자 효율성을 높이고 연구 생산성 향상에 기여하는 것이 주목적입니다. 국가과학기술지식정보서비스에 대한 고객만족도를 기반으로 하여 핵심고객을 예측할 수 있는 프레임워크를 구축하는 것이다. 이를 위해 서비스를 경험한 500여명의 의사결정자를 대상으로 국가과학기술지식정보서비스에 대한 고객충성도를 분석하였다. 이와 같은 연구결과는 인터넷 등 정보의 발달로 고객의 긍정적 또는 부정적인 구전이 급속도로 노출되는 환경에서 고객의 만족도를 관리함으로써 핵심고객을 확보하는데 사전 예측자료로 활용될 수 있다.

• Journal of Information Management
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• v.41 no.3
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• pp.85-104
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• 2010

This study tries to survey general behaviors of the users and their's perceptions on the service quality, with the staff members' expectations, of the Information Commons in the National Digital Library of Korea. 'Computer Cluster,' 'User guide service' and 'Internet information' are most used and general facilities, services, and contents are most satisfied. The comparative analysis shows that the customers' perceptions of overall satisfaction, customer loyalty, and service quality and overall satisfaction of each three primary dimensions(library staff, resources and services, facility and physical environment) are higher than those of staff members' expectations.

• Journal of the Korea Convergence Society
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• v.8 no.6
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• pp.97-107
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• 2017

The purpose of this study was to investigate information source of the choice of select dental medical institution and the relationship between socioeconomic characteristics and information searching pattern. This study was conducted for residents adults and teens living in Gwangju and rural communities of Jellanam-do province including. The study shows that 61.0 % of the information of selecting dental medical institutes had been introduced by the acquaintance and the rest of the information(37.0%) had been gotten from the internet. The purpose of this study is to develop an information search method that can influence the choice of medical consumers in dental clinics, and to establish a new dental clinic management strategy based on this research. Plus, we want to develop an information search source that can have a convergence effect on the selection of medical consumers in dental medical institutions.

• Survey Research
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• v.10 no.3
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• pp.85-106
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• 2009

This study is an attempt to provide some answers to question about how characteristics and general recognition regarding internet use in Korea and Japan influence fostering and maintaining on-line social network in each of countries. Survey is used to compare Korean internet users and Japanese internet users in terms of characteristics of on-line social network, individual's propensity for internet use, including their recognition on internet. The study's main findings go as follows. First, Korean internet users tend to be more active in using internet than Japanese internet users do, thus having larger on-line social network and more intensive internet use than Japanese internet users do. However, there is a commonality that majority of internet users in both countries use internet to connect them to person with whom they have private relationship but they cannot meet frequently. Second, for Korean internet users, individual's propensity, characteristics, and recognition regarding internet use is not related to how to contact others. To the contrary, for Japanese internet users, how to contact others in on-line setting seems to vary according to whether or not they have relation-oriented internet use and how they recognize the availability of internet. Third, a commonality regarding the size of on-line social network is found between Korea and Japan that the total numbers of people enrolled as network increases if people use internet in order to get information. This confirms previous finding that relationship based on weak tie is instrumental in fostering on-line social relations and likely produces advantage in getting information. Finally, for Japanese internet users, the degree of risk recognized in on-line setting, that is the degree of interpersonal trust, appears to greatly influence overall relationship -building in on-line.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.3
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• pp.137-168
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• 2014

This study proposed to seek the future development direction of policy information service in Korea by identifying users' needs for policy information and analyzing policy information users' behavior. For this purpose, we analyzed policy information users' needs and behavior through survey and interview methods, and the results are as follows. First, the most common purpose of policy information use was figuring out policy trends, and the Internet was the most common search method used in investigating policy information. Second, electronic resources showed a high rate of use, but the domestic material utilization ratio was higher, and the U.S. resources usage of overseas data was the highest. Third, users most often used materials produced within the last 2-5 years, and Web DB (journals, academic articles, etc.) and reports were the most used material types. Fourth, in the survey of opinion about methods for improving policy information utilization efficiency, cooperation between government agencies' libraries, cooperation between agencies producing the policy information resources, and the overall national collection of policy information were rated the highest.

• Journal of the Korea Society of Computer and Information
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• v.10 no.5 s.37
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• pp.259-270
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• 2005

The primary research objective of this study is to evaluate a weight of purchase decision making factors according to the purchasing style. In this study, the purchasing style is classified into two categories-online shopping and offline shopping group. This study adopts the AHP method to calculate a weight of factors. For this purpose, 22 purchasing factors which affect on consumer purchasing decision making are classified into four factors - a product related factor, a convenience related factor, a purchasing risk related factor and a shopping enjoyment related factor. In this study, the weights of purchasing factors are evaluated according to 1)the purchasing style-online and offline Purchasing group, 2)the frequency of online shopping-high and low group, 3)the media used for online shopping-the TV home shopping and Internet home shopping group. The result shows that there are difference the weight of factors according to the purchasing style.

• 한국경영정보학회:학술대회논문집
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• 2007.06a
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• pp.120-125
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• 2007

블로그와 관련된 초기의 연구들은 주로 블로그를 사용하는 사용자를 동질성을 지닌 그룹으로 보고 연구를 진행하였다. 하지만 최근 블로그 인구가 크게 증가하여, 더 이상 동질성을 지는 그룹으로 보기에는 한계가 있다. 본 논문에서는 블로그 사용자(이하 블로거)를 구분하는 특성 요인을 추출하여, 블로거 세분화 작업을 수행한다. 세분화된 블로거 그룹의 전자상거래 이용행태, 콘텐츠 유료 구매 등과의 연관성을 분석하여 다른 인터넷 유저들과의 상대적 가치에 대해서 평가해보고자 한다. 또한 분석된 블로거 그룹의 특성을 활용하여, 하위 블로거의 상위 블로거로의 전환요인이 무엇인지에 대해서 탐구해보고자 한다.

• Journal of Digital Convergence
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• v.17 no.8
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• pp.1-13
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• 2019

This study examined the effect of digital technologies on adolescent mental health; attention deficit, aggression, depression. Furthermore, we investigated the role of parenting style and peer attachment as they might have effects on digital technologies. Using two-wave longitudinal data, we conducted longitudinal analysis from the Korean Children and Youth Panel Survey done in 2015 and 2016. Results showed that computer and internet usage for learning purpose has a positive effect on mental health, while computer games and social media have negative effects. Also, the positive effects of learning on depression indicated stronger in adolescents who felt less affection from their parents. On the other hand, the negative effects of computer games and social media could be moderated by both parenting style and peer attachment. Implications of these results and directions for future research are discussed.

• Journal of the Korean Society for information Management
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• v.25 no.3
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• pp.357-375
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• 2008

With the rapid distribution and active usage of the Internet, information search and retrieval through Internet has become a primary form of information access. This ubiquity of information access through Internet means the increased significance of search performance offered by Internet portals, since the optimization of search performance by portal has strong implication for the effective access of information through Internet in general. In this context, this paper investigates the classification scheme used in the directory service of internet portals, which provides selected and organized access to Internet information. First, the author analyzes the deployment of directory classification of standard subdivision topics used in traditional library classification system, with emphasis on the table composed of the form and approach, which are applicable to diverse subject areas. Then, based on this analysis, he proposed a method of applying certain subdivisions of the standard subdivision to directory service of Internet portals.