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An Empirical Study on the Structural Relationships among Perceived Service Quality, Customer Satisfaction and Relationship Quality in Liner Shipping Companies - Focused on Freight Forwarder - (정기선사에 대한 지각된 서비스품질, 고객만족 및 관계질간의 구조적 관계에 관한 실증연구 - 운송주선인을 중심으로 -)

  • Choi, Young-Ro
    • Journal of Korea Port Economic Association
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    • v.26 no.4
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    • pp.147-167
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    • 2010
  • The purpose of this study is to analyze the components and verify the relationship among service quality, customer satisfaction and relationship quality in liner shipping company. In order to achieve the purpose of this study, literature survey related to service quality, customer satisfaction, relationship quality was carried out and took an empirical analysis by the use of questionnaire method for employees in international freight forwarders. The final results are as follows; First, correlations between service quality and customer satisfaction are found to be positive. But service quality component of tangibles and responsiveness with customer satisfaction are not to be positive. Second, as the other study on the similar logistics industries, the correlation between customer satisfaction and relationship quality is found to be positive in this study.

Base Practice Importance Analysis by Software Process Assessors' Characteristics (소프트웨어 프로세스 심사원 특성에 따른 기본 프랙티스의 중요도 분석)

  • Lee, Jong-Moo;Yoo, Young-Kwan;Kim, Gil-Jo;Chun, In-Geol
    • Korean Business Review
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    • v.13
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    • pp.179-193
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    • 2000
  • It is not simple to manage software quality, because software development process and product itself are very complex. Recently ISO/IEC 15504- international standard for software process improvement, capability determination and development - was completed and applied to many local trials, and their results are being reported as registered local trials. The first step of software process assessment is established by examining whether its base practices are performed and which level they are achieved. And as far as assessment responsibility and credibility are concerned, assessment is generally performed by team-based assessors. Therefore assessment team construction and its preference of practice importances have a great effect on the credibility and the objectivity of assessment. In this paper, we analyse a SPICE-based software process assessment trial by comparing base practice importances of assessed processes, which are expressed through a real assessment, with its final rating results. Survey data are collected from assessors and interviewees who were engaged in the SPICE trial that was performed by ISO/IEC 15504, and final data analysis are derived from the factor analysis method. It is convinced that the result of this paper is able to enhance the credibility of software process assessment by provisions of objective and rational criteria and preference information for assessment team construction and base practice importances in future.

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Factors Affecting the Morbidity Related to Respiratory Dieseases in Urban Korea (한국 도시의 만성호흡기 질환 이환율에 영향을 주는 요인)

  • Han, Sung-Hyun;Park, Jae-Sung;Seo, Seung-Hee;Yoon, Jee-Eun;Jee, Sun-Ha
    • Korea journal of population studies
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    • v.28 no.2
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    • pp.205-217
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    • 2005
  • Purpose: To evaluate the factors affecting hospital utilization for respiratory diseases by ecological study design and GIS tool. To raise the social concern for respiratory disease by the result. Methods: Hospital admission data supported by national health insurance cooperation were transformed to spread sheet data format and combined with air monitoring dataset. Air pollution data were collected from the annual report of air monitoring published by Korea Ministry of Environment. Socioeconomic statistics including population density, age distribution, forest ratio etc.. were filed using Korea National Statistical Office database. Multiple linear regression analysis was performed to evaluate the factors affecting hospital utilization for respiratory diseases. Analytical unit was 52 cities. Results: The factors affecting hospital utilization for respiratory diseases were the proportion of population 60 years and over, seaside city, $O_3$ level, smoking rate. Conclusions: However, outdoor pollutants monitoring data and smoking rate have weakness in reflecting individual exposure. Further research is required to propose more illustrative means to evaluate causal relationship between air pollution and respiratory health effect factors.

Developing Measurement of Problem-Based Learning Effectiveness: Applying Rasch Analysis (문제중심학습 (Problem-Based Learning) 효과 측정 도구 개발: Rasch 분석을 중심으로)

  • Han, Sang-Woo;Choi, Seong-Youl;Choi, In Mook
    • Journal of Convergence for Information Technology
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    • v.10 no.3
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    • pp.115-125
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    • 2020
  • Problem-Based Learning is the most commonly used teaching method in the field of education as the demand for talented people with creative problem-solving abilities has increased in recent society. In this study, we developed a tool that can simply and regularly measure the learning effects of applying Problem-Based Learning on the classroom. Twenty-two preliminary items for the development were constructed by gathering expert opinions about items collected in existing research of Problem-Based Learning effects measurement. Using this preliminary items, data were collected from 124 students who took the subject-based study. And the validity and reliability were verified through Rash analysis. 11 of 124 students and 1 of 22 items were found to nonconforming and excluded. In addition, the optimal scale for the configuration of this tool was found to be a four-point scale, and the reliability of separation on the subject and the item was found to be excellent. We hope that the assessment tools of Problem-Based Learning effectiveness developed in this study will be actively used to measure learning effectiveness and manage the quality of education.

A Comparative Analysis on Parcel Boundaries between the Map and Ground (도상경계와 지상경계에 대한 비교 분석)

  • Jung Young Dong;Choi Han Young;Cho Kyoo Jang
    • Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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    • v.22 no.3
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    • pp.225-232
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    • 2004
  • The human history has progressed closely related to land. Mankind started land administration as a tool of governance to make land the object of imposing taxation as well as developing the land administration as a concept of securing property rights. People have drawn boundary lines on the ground to form a land parcel according to the usage and/or ownership. Furthermore, the land administration has been developed as a registering system of cadastral records fer the public announcement of fixed boundary instead of changeable ground boundary. Currently the citizens demand the provision of accurate and diverse information on the land which is assessed to has high property value encouraged by the rapid development in the post-industrial society today. However, even though the fact that the Korean cadastral registers produced during the Land Investigation Project are still practically in use causes land-related disputes and promotes public mistrust because of the changed boundaries by parcel mutation, the expansion and contraction of map sheets and the quality deterioration and damage of map paper, but the ultimate resolution is not yet made so far. The distance difference between boundary points are compared and analyzed using TS surveying method in the research as a methodology to resolve the boundary inconsistency, the current problem of cadastral records. Consequently, I'd say that the new surveying method of registering the coordinates of real ground boundary has been regarded as more efficient than considering the matter on the map regardless of urban or rural areas.

Volatility by the level of interest rate and RBC (금리수준별 금리변동성과 위험기준 자기자본제도)

  • An, Junyong;Lee, Hangsuck;Ju, Hyo Chan
    • Journal of the Korean Data and Information Science Society
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    • v.25 no.6
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    • pp.1507-1520
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    • 2014
  • In this paper, we show that there is a positive correlation between the level and the volatility of interest rate and thus suggest that a proper interest rate volatility coefficient (IRVC), a factor used in evaluating the interest rate risk that insurers are exposed to, should be chosen in accordance with the level of interest rate. To this end, we calculate the historical volatility of interest rate using data on government bond yields and show a proportionate relationship between interest rate and historical volatility. The review of exponential Vasicek (EV) and Cox-Ingersoll-Ross (CIR) models for interest rate also confirms the positive correlation between them. The estimation of IRVC by EV and CIR models are 0.9 and 1.1, respectively, which are much smaller than the one under the current risk-based capital (RBC) requirement. We provide modified IRVCs reflecting the level of interest by the two interest rate models. Using modified IRVCs can be a more reasonable method to evaluate the interest rate risk that insurers face.

A study on the need for the consolidation of education that principals of technical highschool perceive regarding the occupational core competencies (직업기초능력의 교육 강화 필요도에 대한 공업계고교 교장의 인식)

  • Choi, Won-Sik
    • 대한공업교육학회지
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    • v.40 no.2
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    • pp.1-21
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    • 2015
  • The purpose of this study is to provide base line data to the educational settings so that more improved occupational core competencies could be taught under the formal curriculum of the technical highschool than before through the inquiry into 'the need for the consolidation of education that principals of technical highschool perceive'. Initial occupational key competencies had been prepared through the literature review on the occupational core competencies and the review on the key competencies by the experts in the field of technical industry had been performed to achieve the purpose of this study. The survey instrument consisting of final 9 occupational key competencies had been developed with the careful consideration for the calculation of the need for the consolidation of education using the Borich's model. The results show that principals for the technical highschool perceive the strong need for the educational consolidation regarding the all 9 occupational core competencies in the whole. However, for the specific key competency of understanding the organization and the mathematical competency, the principals of the technical meister highschool perceive somewhat differently from the principals of the specialized technical highschool. The principals in the meister highschool perceive not much need for the consolidation of education regarding the competency of understanding the organization and the mathematical competency.

Relationship Between Vergence Facility and Fusional Vergence (버전스용이와 융합버전스의 관계)

  • Shin, Hoy-Sun
    • Journal of Korean Ophthalmic Optics Society
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    • v.14 no.3
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    • pp.37-42
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    • 2009
  • Purpose: There is uncertainty if the vergence facility would provide clinically significant supplementary information to the fusional vergence measurements. The purpose of this study was to determine the relationship between vergence facility and fusional vergence in a group of symptomatic subjects. Methods: A total of 114 symptomatic subjects aged 9 to 13 years, who passed the vision screening test, participated in this study. Vergence facility was measured with 8$\Delta$ BI/8$\Delta$ BO flipper lenses and a suppression control target, the 20/30 letter line on Vectogram 9 (Bernell, USA). Near fusional vergence was measured with a single 20/30 vertical line target by Von Graefe technique. In order to avoid excessive convergence stimulation, negative fusional vergence (NFV) range (blur, break and recovery) was measured followed by positive fusional vergence (PFV) ranges (blur, break and recovery). Results: Pearson correlations were calculated and showed no correlations between vergence facility and any of fusional vergence measurements (p>0.05). Also, there were no significant differences of vergence facility measurements on the compensating vergence that passed or failed Sheard and Morgan's criterion for comfortable vision (p>0.05). Conclusions: There was no correlation between vergence facility and fusional vergence among symptomatic subjects. Hence, both vergence facility and fusional vergence should be assessed for those with binocular dysfunction in order to make an accurate diagnosis and management plan.

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Analysis of Factors Related to Regional Occurrence Distribution of Scrub Typhus: 2012~2016 (우리나라 쯔쯔가무시증의 지역적 발생분포와 관련된 요인 분석: 2012~2016년)

  • Seo, Choong Won
    • Korean Journal of Clinical Laboratory Science
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    • v.51 no.4
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    • pp.420-427
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    • 2019
  • Scrub typhus is a fever-related disease that is commonly diagnosed during the autumn season. The number of patients affected by this disease continues to increase every year. However, the cause of the disease and the regional differences of its incidence are poorly understood. This study examined the epidemiological features and regional differences in the incidence of scrub typhus. The monthly incidence of cases from all reports rose to more than 90% during the fall season (October~December). Based on the analysis of the 18,851 cases in the epidemiological investigation, 14,777 (78.4%) and 4,074 (21.6%) cases occurred in high and low occurrence areas, respectively. Moreover, there were more female cases than male cases (males: 7,233 [38.4%]; females: 11,618 [61.6%]; P< 0.001). The clinical symptoms, including fever, chills, myalgia, and eschar of the body, were noted in 16,688 (89.1%), 11,533 (61.2%),11,439 (60.7%), and 6,005 (45.4%) cases, respectively. The incidence rates were higher for Gyeongnam, Jeonam, Jeonbuk, and Chungnam provinces. The areas with a high occurrence of scrub typhus were consistent with the areas experiencing a high distribution of Leptotrombidium scutellare. The incidence of scrub typhus has been rising owing to the increasing population of ticks due to global warming and increased agricultural and outdoor activities. Thus, continuous management of patients and preventive environmental measures are needed to control this disease.

Detection of Functional Failure and Verification of Safety Requirements Using Meta-Models in the Model-Based Design of Safety-Critical Systems (안전중시 시스템의 모델기반 설계에서 메타모델을 활용한 기능 고장의 탐지 및 안전 요구사항 검증)

  • Kim, Young-Hyun;Lee, Jae-Chon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.9
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    • pp.308-313
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    • 2016
  • Modern systems have become more and more complex due to the ever-increasing user requirements and rapid advance of technology. As such, the frequency of accidents due to system design errors or failure has been increasing. When the damage incurred by accidents to human beings or property is serious, the underlying systems are referred to as safety-critical systems. The development of such systems requires special efforts to ensure the safety of the human beings operating them. To cope with such a requirement, in this paper an approach is employed in which we consider safety starting from the conceptual design phase of the systems. Specifically, a systems design method that can detect functional failure is proposed by utilizing meta-models and M&S methods. To accomplish this, the safety design data from international safety standards are first extracted and also a meta-model is generated using SysML (systems modeling language). Then, a SysML-based system design method is proposed based on the use of the developed meta-model. We also discuss how the safety requirements can be created and verified using a simulation method. Finally, through a case study in automotive design, it is demonstrated that the detection of a functional failure and the verification of a safety requirement can be accomplished using the SysML-based M&S method. This study indicates that the use of meta-models can be useful for collecting and managing safety data and that the meta-model based M&S method can make it possible to satisfy the system requirements by reducing the design errors.