• Journal of the Korean Society for information Management
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• v.29 no.3
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• pp.123-144
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• 2012

The study goal is to develop the user interface design principles to improve the usability of university course management systems. To achieve the goal, a usability study was conducted using a survey questionnaire and usability test. Eleven user interface design principles for university course management system were developed based on the usability study. This study has significance in that student opinions were incorporated directly into the user interface design principles of university course management system.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.4
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• pp.369-390
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• 2012

This research analyzed the type of major research and support services provided by libraries in academic institutions. The research also investigated the awareness of users using the research and support services. We found that the awareness was influenced by users' major and status. In particular, prior usage of the services had statistically significant result depending on users' major and status. On the other hand, the rank of faculty members or the year of study for students were found to not have a significant influence on the general perception of the research support services. We also found that researchers require the support services in every stages of their study. In addition, the preference of training method and research guidance for such services differed by users' major.

• Journal of Korean Library and Information Science Society
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• v.40 no.4
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• pp.61-80
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• 2009

Readers' advisory service has become more important for public libraries as one of the critical service areas in terms of supporting libraries patrons' reading. This study aims to discover major types of readers' advisory services provided through public libraries' web sites. Contents of 200 public libraries' home pages in U. S. were analyzed and nine areas were identified as the major readers' advisory areas. This study also proves that American public libraries are diversly communicating with their patrons and providing user-oriented advisory services. The identified key factors of readers' advisory services will help for Korean public libraries to develope their own services.

• Korean Journal of Social Welfare Studies
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• v.47 no.3
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• pp.5-33
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• 2016

This study investigates the current features of social service provision system focusing on the core institutional traits of the system and community environment. Specifically, the study analyzes the differences in the contents and characteristics of social service provision, according to the community types, such as metropolitan area, medium size cities, and rural area. Also, the study explores the relationships among the three major subsystems in the social service provision system based on the types of financial provisions. Furthermore, the interaction effects between the community factors and financial traits on the relationships among sub- components in the service provision system are investigated. In this study other organizations, service users and public sector are regarded as three major sub-components in the provision system. The study utilizes the raw data from '2015 Social Service Demand and Provision Survey', which interviewed 4,100 social service organizations. Results from analyses show that the gap among metropolitan area, medium cites, and rural area is not so much bigger in the diverse provision features(e.g. the competition level, the major focus on the users, and policy demands on public sector) of provider-provision-organizations than in those of both of user-provision-organization and of market-way-organizations. User-provision organizations show the distinct differences in terms of the focus points on the users, while marketed organizations do in terms of the policy demands to the public sector. In rural area, user-provision organizations act like provider-provision-organizations whereas they do market-way-organizations in the urban area. Research findings show that the social service provision types utilizing market mechanism(such as user-provision, and market-way) are not so well fit into the characteristics of rural area.

• Korean Journal of Social Welfare
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• v.56 no.2
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• pp.29-52
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• 2004

Social welfare has transformed from a provider-centered welfare into a user-centered welfare. This trend have to increase the right to welfare and convenience for users. If the goal of social welfare guaranteed the respecting man's life and dignity, we had not regarded service users as the weak in the welfare system. The reinforcement of service users as the reconfirmation of welfare user's identity, mistreatment and violation of another's rights, self-determination must have the advocacy system. The advocacy for social welfare is the activity for benefit of individual, group, and community, and, protection, guarantee and maintenance of client's right. However, the client is hard to realization of right. therefore We have to support the activity for advocacy. The advocacy take aim the basic need of life and need the system for life support and safeguard client's rights. The mission of the advocacy for welfare service user is to advance the dignity, equality, self-determination, and expressed choices of individuals. We promote, expand, protect and seek to ensure the human and legal rights of individuals through the provision of information and advocacy. The advocacy system will carry out this mission in partnership with welfare service users. The goals for the advocacy system are organized into the following focus areas, which are not listed in order of priority: the majority guardian system and the support activity for service users, a predicament solution activity, service assessment, informed concent system.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1991.10a
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• pp.476-486
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• 1991

본 연구의 목적은 문서의 다중측면을 고려한 문서화 지원시스템을 구현하는 것이다. 기존의 소프트웨어 개발 문서를 지원하기 위한 시스템은 소프트웨어 개발단계 측면에서의 문서들을 작성하기 때문에 개발 완료후 소프트웨어 이용자를 위한 문서나 서비스 측면에서 필요한 문서들은 새로운 작업을 통해 작성되어야 한다. 따라서 중복되는 자료로 인한 저장 공간의 낭비와 개발비용의 상승을 가져온다. 본 연구에서는 다중 측면 모델을 이용하여 소프트웨어 문서를 정의하고 정형화된 표현으로 문서화과정을 정의했다. 또한 소프트웨어 개발 단계 측면에서 만들어지는 문서 뿐만 아니라 기능측면, 이용자측면에서의 문서를 제공함으로써 다양한 문서지원이 가능한 문서화 지원시스템을 설계한다.

• Korean Journal of Social Welfare
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• v.59 no.2
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• pp.39-64
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• 2007

The purpose of this study is to find out implications which can be useful for the development of user empowerment and involvement in Korean disability services. Suggested implications are based on the earlier studies about the concept and areas of user involvement. In the theoretical review, this study compared several terminologies related to user involvement. For the depth explanation, this study described wide range of earlier studies. In addition to these descriptions, this study is exploring to show integrated theoretical framework including diverse areas, major initiatives, participation levels, models of purpose on user involvement. And to grasp ostensive understanding on specific mechanisms on participation practice, this study discussed various issues on basic assumptions, areas of involvement and supportive alternatives. Based on these theoretical examination, this study introduced concrete tasks related to policy, service organization, professional education and research to activate user participation in Korean disability services.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1998.10a
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• pp.283-299
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• 1998

본 연구는 인터넷 기반의 정보시스템의 활용에 대한 성과 측정의 어려움으로 인한 문제를 성과 측정을 위한 도구로 이용도(Usage), 사용자만족(User Satisfaction)과 그 외 정보시스템 성과측정과 관련된 이론 및 모델을 바탕으로 연구모델을 설정하여 , 이용자의 특성과 조직의 지원이 인터넷 기반의 정보시스템 이용도와 만족도에 어떠한 영향을 미치는지 그 요인을 실증적으로 탐색해보고자했다. 결과로서는 이용자특성과 조직의 지원이 인터넷 정보시스템의 이용도와 만족도에 유의한 영향을 주고, 이용도와 만족도는 업무성과에 유의한 영향을 주는 것으로 나타났다. 이러한 연구결과를 바탕으로 현재 인터넷 기반의 정보시스템을 활용하고 있거나, 향후 도입하려는 조직에게 효과적이고 적극적인 활용에 대한 방향을 제시한다.

• The Journal of the Korea Contents Association
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• v.20 no.8
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• pp.547-558
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• 2020

The purpose of this study was to derive the impact factors through multi-return analysis by dividing the satisfaction level of the users of the Food Bank into service satisfaction, food satisfaction, and facility and environment satisfaction and then present a plan for improving service quality. As a result, first of all, the analysis shows that the service satisfaction was not statistically significant. Second, the satisfaction level of food was higher when they get cooked food and when the frequency of support was low. It can be interpreted as important to users to properly solve the problem of fasting through cooked food rather than the frequency of food provision. Third, the satisfaction level of the facility and environment was higher for those with higher educational background, lower monthly income, and higher food expenditure after the support. Users with high educational background value information, service hours, facilities and environment hygiene, and users with low monthly income and high food expenditure even after receiving support can infer the need for food bank services to solve the problem of fasting. Based on these findings, it emphasized the need to develop user-centered services so that the problem of fasting could be effectively resolved in consideration of the conditions of service users.

• Proceedings of the Korean Society for Information Management Conference
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• 2004.08a
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• pp.141-145
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• 2004

Help-Desk 서비스는 도서관 현장에서 사서가 이용자와 직접 대면하는 서비스로 이용자가 도서관을 이용할 때 일어나는 커뮤니케이션이다. 이는 최초의 지식관리활동이다. 이용자의 요구에 따라다양하게 제공되고 발생되는 Help-Desk 서비스는 이용자 질문-해답서비스, 이용자 교육서비스, 참고정보서비스, 전자우편서비스, 전자게시판, 개인정보관리, SDI, 공개자료, 교수연구지원서비스 등이다. 이 연구는 국내 대학도서관의 Help-Desk 서비스 실태를 조사·분석하여 사서와 이용자 사의의 바람직한 지식관리유형으로서 Help-Desk 지식관리를 제시하고자한다.