• 제목/요약/키워드: 이용자요구분석

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A Study on the Improvement of Public Library Workflow Using Process Innovation (프로세스 이노베이션을 활용한 공공도서관 업무 프로세스 개선에 관한 연구)

  • Noh, Dong-Jo;Kim, Young-Mi;Oh, Dong-Geun
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.28 no.4
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    • pp.393-413
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    • 2017
  • This study will explore the possibility of applying process innovation as a public library for business innovation. In order to do this, the study defines the concept of process innovation through the literature review. According to survey and focus group interviews with librarians working for public libraries, this study will organize work done at libraries into the following categories: acquisition, resource management, user management, user services, programs, volunteer management, marketing, library computerization system, facility management, general affairs and statistical management. In addition, through face-to-face surveys with librarians working for public libraries it is confirmed that there are issues within acquisition, user management, and applied process innovation. In response to these issues a new process has been developed. Using this new approach, book contract procedure and requests for book related work could be improved and optimized. In the user management section, the study analyzes the requirements and subscription procedures for members through a website survey of 30 public libraries in the United States and then provides an improved system through process analysis of the membership process of Korean public libraries. It is expected that the new system will contribute to improvements in user satisfaction as well as improvements in library workflow.

Cell based Self Configuring Wireless Sensor Networks Algorithm for U-Healthcare (U-Health care를 위한 셀 기반 자기 구성 무선센서 네트워크 알고리즘 제안)

  • Choi, Jae-Young;Chung, Yeong-Jee
    • Proceedings of the Korea Information Processing Society Conference
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    • 2005.11a
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    • pp.1105-1108
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    • 2005
  • U-Healthcare 서비스는 서비스 이용자가 서비스의 인지없이 이용자의 생체정보와 위치, 주변의 온도와 습도 정보를 수집하고 이를 분석, 가공하여 이용자에게 여러 서비스를 제공하는 것으로 이의 구현을 위해서는 무선 센서 네트워크가 필요하다. 이러한 무선 센서 네트워크에 요구되는 것은 이동성이 있는 모바일 센서 노드의 네트워크 자기 구성과 라우팅에 관한 효율적인 알고리즘이다. 이를 위해 본 논문에서는 실내에 존재하는 여러 이동성이 없는 고정 센서 노드를 기반으로 네트워크 내에 셀을 구성하여, 이 셀을 통해 인접한 이동 모바일 센서 노드의 데이터 전송을 지원하는 계층적 무선 센서네트워크 자기 구성 알고리즘을 제안하였다

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Users' Evaluation of Information Services in University Archives (대학기록관 이용자의 기록정보서비스 평가)

  • Jeong, Woo-cheol;Rieh, Hae-young
    • Journal of Korean Society of Archives and Records Management
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    • v.16 no.1
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    • pp.195-221
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    • 2016
  • In a situation where the recognition of archival services remains minimal, an evaluation of archival information services by users could provide a better understanding of users' practical needs and present helpful information for improved services. A service evaluation by users using questionnaires was conducted in university archives, which can similarly categorize their user groups and have frequent interactions with the users for the provision of services. Questionnaires suitable for the evaluation of university archives were developed based on the review of the evaluation tools in archival information services. From April to October 2015, 113 users' evaluation results were collected from 13 university archives. As a result of goodness of fit tests, the users' service evaluation items were categorized into four parts: Use Results, Provision of Information on Archives, Accessibility to Archives, and Interaction. For those four parts, evaluation by descriptive statistics, T-test, correlation analysis, and regression analysis were conducted. Users evaluated Interaction parts highly while they were less satisfied with Provision of Information on Archives. T-test results showed that university archives with search engines and with electronic records management systems were evaluated higher than archives without such technology. In the regression analysis, the Interaction and Provision of Information on Archives parts were found to have an influence on the Use Results part.

A Study on Information-Seeking Behavior of User (이용자의 정보추구행동에 관한 연구)

  • 정진식
    • Journal of the Korean Society for information Management
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    • v.17 no.3
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    • pp.193-212
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    • 2000
  • This study was to analyze the media-contacting motivation and the optional seeking behavior for the informations, namely, what kinds of media the information users contact and what types of informations they select for the purpose of meeting their needs of the informations. For this purpose, the questionaires answered by 277 of the employees including the professors, reseatchers, teachers, officials and collegians were analyzed by properties. The Result of this analysis is that the new hints or ideas by the professors and the researchers appeared in the highest at the academic meetings or the reseatching activities and those at the other employees appeared at the internet sites. It was shown that there is a very close correlation between the information-seeking behaviors and the user properties as the types of their seeking informations and their information-seeking morivations are considerably different from each other.

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Design and Implementation of Marketing Advisement System through the Concern Degree Analysis of Customers Based on Twitter (트위터 기반 고객의 관심도 분석을 통한 마케팅 조언 시스템의 설계 및 구현)

  • Lee, Ki-Young;Kim, Hye-Young;Kim, Aluem;Kim, Sung-Bae
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.14 no.3
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    • pp.185-190
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    • 2014
  • With the fast increment of smart phone users and extension of wireless internet the number of SNS user is also increasing. Twitter among lots of SNS takes the lead in SNS market. Twiter users express their thinking and feelings. In this paper, by analyzing twitts near the distribution enterprise using opinion mining. And by analyzing concern degree using the number of twitts and positive, neutral, negative degree we deliver marketing message to marketer. As the result, we propose that marketing and management of this distribution enterprise can reflect the demand of customer who is near there.

An Investigation of the Cooperative Relationships in the ILL Services of Academic Libraries by Applying the Collaboration Index - Focusing on the S University Library in Korea - (협업지수를 응용한 대학도서관 상호대차 협력 관계 분석 - S대학교 도서관을 중심으로 -)

  • Yook, Jihye;Lee, Go Eun;Park, Ji-Hong
    • Journal of Korean Library and Information Science Society
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    • v.46 no.4
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    • pp.493-510
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    • 2015
  • The purpose of this study is to analyze cooperative relationship and information needs using the interlibrary loan (ILL) service data of the academic libraries. This study interprets the ILL service data as information source that including unsolved information problems. Also, this study normalizes the ILL service data using the collaboration index. The results of this study have three aspects. First, col hs-index can be useful tool for analyzing ILL service relationship between different sizes of libraries. Second, this study find out the information needs and the collection characteristics of each library after analyzing ILL data by subjects. Third, by applying col hs-index, we could analysis more objective ILL data and found out possibility of bibliographic index.

Structure Analysis of Multilingual Lexicon (전문용어 대역사전의 구조와 배열에 관한 연구)

  • 김세주
    • Proceedings of the Korean Society for Information Management Conference
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    • 2001.08a
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    • pp.35-40
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    • 2001
  • 전문용어사전 중에서 개념 정보를 제시하지 않고 대역어나 음차어를 중심으로 제시하는 전문용어 대역사전을 선정하여 이들의 구조와 배열을 분석하였다. 실제로 전문용어 대역사전을 구성하고 있는 요소들의 기술 구조는 매우 다양하며 이들의 배열 방법도 사전마다 차이를 보이고 있는 것으로 나타났다. 이러한 특징은 사전의 이용자들에 많은 불편을 초래하며 표준화된 전자사전의 요구를 충족시키기 어려우므로 일관성있는 기술 방법이 요구된다.

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Factor Analysis for Improvement of Convenience and Safety in the Interior Design of Subway Trains (지하철 차량 실내디자인의 편의성과 안전성 증진요소 분석)

  • Jin, Mi-Ja;Han, Suk-Woo
    • Journal of the Korean Society for Railway
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    • v.10 no.6
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    • pp.779-785
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    • 2007
  • This study identifies visible/invisible factors and analyzes facilities, structure, and visible perceptive contents in the aspects of operation and efficiency with a focus on the interfaces between interior design of the subway and users. More specifically, it diagnoses the requirements and empirically presents improvements. As the interior design in the subway trains is fur the public reflecting the value, consciousness, and behaviors of users, it should be approached through the application of the concept of universal design that considers the potential needs and psychological satisfaction of users. In arranging the indoor of the vehicles, the conditions for the facilities should be specified through the interdisciplinary approach from professional fields including ergonomics and psychology, the path of flow should be induced through the use of space and the analysis of passengers' behaviors, an integrated planning should be re-established, and continuous evaluations of basic guidelines, manuals, and requirements should be made.

A User Study for the Collection Management of a Medical Library: Focused on the Analysis of Circulation Data of the A-Medical Library (의학도서관의 단행본 장서구성을 위한 이용자 연구: A 의학도서관 대출기록을 중심으로)

  • Kim, Esther;Nam, Young Joon
    • Journal of the Korean Society for information Management
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    • v.32 no.3
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    • pp.261-276
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    • 2015
  • The aim of this study is supporting efficient development of library collection and improvement of library service for users by analyzing utilization patterns of library collection using circulation statistics of medical library users. With this purpose, circulation statistics were extracted from 90,420 cases of circulation records in A library for recent 3 years (from 2012 to 2014). Specifically, circulation data categorized according to status and subject, loan data of most popular books and use data of inter-library loan service were collected and analyzed. Subject groups of this study are undergraduate students, graduate students and incumbent hospital employees including faculty members, training members and nondoctor members. For the result, medical library users intensively lent materials of Technology (Applied Sciences), Literature and Social science areas. Especially, the demand of the materials of literature was higher than the demand of the other subject areas compared in the base of collection development.

A Study on the Convenience in Finding Books According to Classifications: Focused on the Classifications in Public Libraries and Bookstores (문헌분류방식에 따른 도서탐색용이성에 관한 연구: 공공도서관과 대형서점의 분류방식을 중심으로)

  • Oh, Kyong-Eun;Kim, Gi-Yeong
    • Journal of the Korean Society for information Management
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    • v.25 no.4
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    • pp.25-42
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    • 2008
  • The research was conducted to investigate factors that facilitate users' finding books by analyzing classifications in public library and bookstore. This research was based on the assumption that the users' needs and information behaviors are similar in both public library and bookstore. The main purpose of this study is not to recommend classifying public library collections the way a bookstore does, but to figure out what makes the users' book finding more convenient by analyzing the classifications. To carry out the research, users' book finding in public library and classifications of public library and bookstore are analyzed. Then, a survey was conducted to investigate users' book finding behaviors, degree of convenience in finding books according to different classifications and the causes of the convenience. The results of the research showed that bookstore's classification was more convenient for the users in finding books.