• Journal of the Korean Society for information Management
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• v.38 no.2
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• pp.305-336
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• 2021

This study explored the user's information needs and information behavior for the development of academic library services. The content analysis of qualitative data showed that the in-depth interview participants have six types of information needs such as 'suitability, up-to-dateness, uniqueness, reliability, practicality, and convenience' while going through societal, educational, and research-related changes. Interview participants solved their information needs by acquiring the resources necessary for each individual's task through information behaviors using information media, human resources and the places. Each participant tried to solve his/her information problem through individual efforts based on their different media and information utilization capabilities. Based on the analysis, this study presented four directions in the development of academic library services. They are an personalized information literacy service, a space to meet the characteristics of information needs, an infrastructure platform for exchanging human resources, and an accessible support service for utilizing information media.

• Journal of the Korean Society for information Management
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• v.26 no.4
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• pp.59-80
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• 2009

As the amount of web information grows, a bookmark has become an important tool to reuse web information effectively which is relevant to users' information needs. Thus, this study aimed to investigate how bookmarks are used as a management tool of web information, and what functions users require concerned with it. For this purpose, semi-structured interviews and observations were carried out from 5 respondents, and a survey was conducted to investigate the relationship between bookmark using behaviors and requirements for function improvement. The users who use bookmark less frequently think bookmark feature essential for the purpose of reusing web information.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.4
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• pp.313-332
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• 2014

With the increased creation, distribution, and use of image in context of the development of digital technologies and internet, research endeavors have accumulated drastically. As two dominant aspects of image retrieval have been considered content-based and concept-based image retrieval, concept-based image retrieval has been focused in the field of Library and Information Science. This study aims to systematically review the accumulated research of image retrieval from the perspective of LIS field. In order to achieve the purpose of this study, two data sets were prepared: a total of 282 image retrieval research papers from Web of Science, and a total of 35 image retrieval research from DBpia in Kore for comparison. For data analysis, systematic review methodology was utilized with bibliographic analysis of individual research papers in the data sets. The findings of this study demonstrated that two sub-areas, image indexing and description and image needs and image behavior, were dominant. Among these sub-areas, the results indicated that there were emerging areas such as collective indexing, image retrieval in terms of multi-language and multi-culture environments, and affective indexing and use. For the user-centered image retrieval research, college and graduate students were found prominent user groups for research while specific user groups such as medical/health related users, artists, and museum users were found considerably. With the comparison with the distribution of sub-areas of image retrieval research in Korea, considerable similarities were found. The findings of this study expect to guide research directions and agenda for future.

• Journal of the Korean Society for information Management
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• v.21 no.2
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• pp.169-187
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• 2004

The purpose of this study is to analyze the usage patterns of document delivery services of domestic users based on usage transaction data about photocopying services of KISTI-DDS that the most important document delivery organization in Korea.. For the purpose of this study, it was investigated the number of processed document, type of favorite documents, ordering coverage for photocopying, delivery methods of photocopying documents for users in DDS(document delivery service) through transaction data of DDS during the past 4 years from 2000 to 2003.

• Journal of Korean Library and Information Science Society
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• v.35 no.1
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• pp.1-17
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• 2004

Most web portals provide a web directory service which selects and classifies web sites according to their subject matter. In order to investigate the directory access behavior of general Korean web users, this study analyzes directory access logs of NAVER, a major Korean web search engine. This study suggests a methodology to classify the total sessions into six different session types. This study also discusses directory access behaviors of the NAVER users by examining the distribution of sessions according to session types, the lengths of navigation within a session, and the most frequently visited categories. It is expected that this study could contribute to the development of more effective web directory services.

• Journal of Korean Library and Information Science Society
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• v.43 no.1
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• pp.99-122
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• 2012

This study deals with the user task that is the goal of development of RDA (Resource Description & Access), an international standard for future bibliographic description. RDA seeks to implement the user task based on FRBR-FRAD model. User task could be composed of two areas: (1) find, identify, select, and obtain of bibliographic resources in information seeking and (2) find, identify, clarify, and understand of entities related to resources (i.e., person, family, corporate, concept, etc.). This research analyzes how the resource is defined with entity, attributes, and relationship in RDA based on the conceptual model of FRBR-FRAD. And this finally shows the ways of supporting user task in RDA.

• Journal of Korean Library and Information Science Society
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• v.43 no.1
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• pp.303-319
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• 2012

At the time of operating and studying the subject special librarians of university libraries, an aim of this study is to seek the ways for the users to be aware and make the best use of them, and to receive the necessary assistance from them. To achieve this, I examined carefully the operation and management states, and surveyed and analyzed the actual users' awareness of these operations. Furthermore, I investigated the way to improve the required qualifications to be subject-special librarians and the users' awareness of them. Therefore, I finally examined the way how they reconsidered the actual users in the university libraries.

• Journal of the Korean Society for information Management
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• v.29 no.1
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• pp.95-113
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• 2012

The construction of an information super highway and diffusion of the internet brings about a lot of changes in the Legislative Information Services of the National Assembly Library. In the same vein, Legislative Information Services should provide information services which satisfy users according to their information needs and the changes. In light of that, this study aims at enhancing users' satisfaction and suggesting information services for the Legislative Information Services of the National Assembly Library. Accordingly, this study surveys assemblymen and their assistants of satisfaction in Legislative Information Services and suggests some recommendations for improvement based on the survey results.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.3
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• pp.267-292
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• 2016

The purpose of this study is to understand the quality of University library service and to propose analyzing method from user's perspective. For that, this study noted that 'the process' of using the university library service rather than 'what did they use' in the university library. In-depth interview data about User's experiences that they used university library drew service quality elements based on the method of grounded theory. Comparing the derived service quality elements with LibQual+ dimensions, the result of this study is as follows. (1) Service quality element related to the user's emotion and new user-friendly service customization were shown. (2) Substantial claims of users were analyzed more specifically by this study. It seeks ways to differentiate service quality factors by attributes and priority importance about service quality elements which was analyzed using KANO and AHP.

• Journal of the Korean Society for information Management
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• v.22 no.4 s.58
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• pp.23-38
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• 2005

In order to make interactive computing systems, including information systems, usable it is important to bring users into the design process. This article surveys and introduces several major system design approaches that are widely accepted as approaches from a users' perspective. A user model developed by the author is introduced following these existing approaches. This user model is developed from actual users' understanding of their goals and strategies to solve their information needs by using Dervin's Sense-Making Theory with Sense-Making Timeline Interviews. This user model reveals a different timeline from the default menu presentation orders that originally comes with the software. Steps for developing a user model from the Sense-Making Timeline Interviews are suggested for further application and guidelines in developing user models for system design and evaluation.