• Journal of Digital Convergence
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• v.18 no.7
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• pp.299-306
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• 2020

The purpose of this study is to find out specific measures that can help the management strategy of patient-centered medical institutions by conducting research on patient experience surveys of convergence outpatient medical services using data mining techniques according to changes in patient-centered medical culture. Using the raw data of the 2018 Medical Service Experience Survey, 8,843 people over the age of 15 who had patient experience in outpatient medical services were analyzed. Decision tree analysis was performed. The determinants of satisfaction with outpatient medical services patient experience were the doctor's area and patient's rights protection area, and the determinants of intention to recommend outpatient medical services were the doctor's area and facilities comfort. Women evaluated the experience positively in overall satisfaction as compared to men, and those over the age of 60 positively evaluated the overall satisfaction and intention to recommend. It is significant that the outpatient experience decision-making model is presented, and that the doctor's area, patient's rights protection area, and facility comfort are important factors. Long-term research on the 'Medical Service Experience Survey' is needed, and research on the inpatient medical service experience is needed.

• Journal of Digital Convergence
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• v.18 no.6
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• pp.401-409
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• 2020

The purpose of this study is to develop a convergence inpatient medical service patient experience management model(IMSPEMM) that can help in the management strategy of a medical institution to create a patient-centered medical culture. Using the original data from the 2018 Medical Service Experience Survey, 593 people with medical services inpatient(MSI) over the age of 15 were analyzed. By using the decision tree model, we developed a prediction model for overall satisfaction(OS) with the inpatient medical service experience(IMSE) and the intention to recommend patient experience(RI), and were classified into 4 and 7 types. The accuracy of the model was 68.9% and 78.3%. The OS level of IMSE was the nurse area and the hospital room noise management area, and the RI decision factor was the nurse area. It is significant that the IMSPEMM for MSI was presented and confirmed that the nurse area and the noise management area of the hospital room are important factors for the inpatient experience. It is considered that further research is needed to generalize the IMSPEMM.

• Journal of Digital Convergence
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• v.13 no.7
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• pp.403-412
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• 2015

In this study, IPA(Importance-Performance Analysis) techniques were used to suggest improvement plans and implications for convergent medical tourism services which medical tourists can be satisfied in Medical institutions. For this study, a total of 244 questionnaires among collected data for customers who experience a medical tourism service (a health checkup) at four hospitals located in Gangneung, Gangwon Province from September 1, 2014 to October 30, 2014 was to ensure a valid sample. As a result of the experiments which conducted by paired sample t-test analysis to learn corresponding to the difference between importance and satisfaction of the medical tourism services, it shows significant differences in all entries In the importance and satisfaction of the medical tourism services. As a result of the experiments which conducted by the IPA, the importance is high awareness but among service items which satisfaction is not actually high, service items that requires intensive care in the future are derived in items of "exact medical tourism services", "rapid response to the needs of the patient", "rapid medical tourism services", "communication with medical tourism coordinator". Therefore, medical institutions may need to be arranged in the Medical Tourism Coordinator with the agility and expertise of the medical tourism.

• Journal of Digital Convergence
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• v.11 no.6
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• pp.193-197
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• 2013

Healthcare is one of the most concerned fields in convergence environments. The technologies related with information communication regions are progressing continuously. These technologies in today are converged with different industries in rapidly. Therefore, in this paper, we described current trends and future of healthcare services which was converged IT technology with medical industry.

• Review of KIISC
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• v.19 no.3
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• pp.29-34
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• 2009

디지털 컨버전스는 IT산업 내에서 기기 및 네트워크간의 융합을 중심으로 전개되어 왔으나 최근에 와서는 IT의 활용 범위가 보다 확대되면서 타 산업 기술과의 접목이 활발히 전개되고 있다. 기기 또는 네트워크간의 통합이나 동일산업 내의 서비스 통합에서 벗어나, 의료, 자동차, 건설 등 다양한 산업과 IT산업이 결합되는 이종산업간 융합이 진행 중이다. 특히 최근에 와서는 오래된 역사를 갖는 건설 분야와 반세기 동안 비약적인 발전을 이룩한 IT 분야가 서로 융 복합되어 새로운 형태의 서비스를 탄생시키고 있다. 건설-IT 기술의 융 복합을 통해서 서비스가 고도화가 되고, 지능화 되고 있으나, 이런 편리함에 비례하여 보안적인 문제들이 많이 생겨나고 있다. 본 고에서는 건설분야 IT기술 적용 현황에 대해서 분석하고 건설-IT 융 복합 환경에서 발생되는 보안적인 취약점 및 이슈사항을 분석을 통해 건설-IT 융 복합 기술이 나아가야할 방향을 모색하고자 한다.

• Journal of Digital Convergence
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• v.18 no.6
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• pp.311-321
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• 2020

The purpose of the study is to verify the effectiveness the Freshman Preliminary Health Administrators(FPHA)' Empathic Problem Solving Ability(EPSA) through the application of Medical Service Design Thinking(MSDT) conducted by undergraduate school of SNS hospital marketing education. The pre-post questionnaire survey was conducted on 39 students in the freshman year of the Department of Health Administration after applying MSDT for 15 weeks from September to December, 2019 at a college in Daegu. MSDT was positive influenced on the improvement of Empathic Imagine, Empathic interest, Empathic awakening of the FPHA' EPSA. In the analysis of key common words, the use of neutral and negative words was low, while the use of positive words was high. In order to systematically equip Empathic problem solving job competency in the age of artificial intelligence, it is meaningful to develop a program for the freshmen curriculum and to conduct a analysis of the structured and unstructured data to verify its effectiveness. Additional program development research is needed for the application of theoretical subjects.

• Journal of Digital Convergence
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• v.12 no.2
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• pp.237-242
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• 2014

Integrated health care system, which is one of the developing solution technologies of IT, BT and NT, could give us new medical environments in future. Health care is one of the most concerned fields in convergence environments. Many studies on the development and application related with health care industry in recent years has been actively. Therefore, in this paper, we described current integrated medical system trends and future works.

• Journal of Digital Convergence
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• v.15 no.2
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• pp.273-283
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• 2017

This study aims to develop a convergence optimized LOS(Length of Stay) management system that can provide efficient by predicting LOS on outpatient information for inducing the LOS to manage their own activities. web program has been implemented to comput in real-time predicting LOS by using the predicted LOS model of outpatient information. The predict model was derived management targets of long term predicted patient group and intensive care patient group. The optimized LOS(Length of Stay) management system was confirmed efficient for optimizing management of LOS that can provide by the long-term predicting alarm and over LOS alarm service for long term predicted patient group and intensive care patient group. Therefore the trial operating policy alternative on extension of predicted LOS is needed to utilized convergence optimizing system on LOS.

• Journal of Digital Convergence
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• v.13 no.5
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• pp.297-307
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• 2015

This study reviews equipped with enhanced capability of medical care, quality service, accessibility, and consumer awareness to be a competitive and representative local healthcare service provider with improved administrative efficiency. The method of analysis are ANOVA and Structural Equation Modeling. The results which revealed the significant difference among demographic factors in determining the preference or degree of satisfaction at medical service to select local healthcare institutions suggest that the close review on the needs of groups of major customers of local healthcare institutions are necessary when preparing the strategy of specialized medical service of local healthcare institutions. this suggests that both images would be important factors to secure the competitive advantage of local healthcare institution and therefore the strategy maximized the enhancement of medical service with embossed image of hospital to attract customers of medical service is needed.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.19 no.11
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• pp.2683-2688
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• 2015

Internet of Things(IoT) using a variety of technologies in combination provides a convenient, elevated range of services to users. IoT has been noted in combining the fields of medical service in particular. However, with the advent and growing of IoT, the more medical services are evolving, security problems caused by leakage of personal health information will become more serious. U-Health and medical devices, which deal mainly the personal health information, is required to a high level of privacy and security of health information. Therefore, the introduction of the IoT in the healthcare industry requires the medical information security as a prerequisite. This study analyzes security status and trend of IoT, personal medical information leakage cases, the health information protection measures in accordance with the life cycle of medical information, and the standardized protection technologies.