• Proceedings of the Korean Society for Information Management Conference
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• 2006.08a
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• pp.11-16
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• 2006

공공도서관 웹사이트의 이용자 만족도에 영향을 미치는 요인을 설문조사를 통해 실질적으로 조사하였고, 이용자와의 면담을 통해 만족스러운 점과 불만족스러운 점을 조사하였다. 이를 위해 서울시의 15개의 공공도서관의 294명 이용자를 대상으로 설문조사와 면담조사를 실시하였다. 공공도서관 웹사이트의 이용자 만족도에 영향을 미치는 요인을 시스템 품질과 정보 품질, 서비스 품질로 크게 나누고, 각각의 세부요인을 들었다. 연구 결과, 이용자 만족에 가장 큰 영향을 미치는 요인은 정보의 범위였고, 두 번째는 정보 표현의 심미성, 세 번째는 서비스의 응답성이었다. 네 번째는 시스템 품질의 사용용이성, 다섯 번째는 상호작용성이고, 여섯 번째는 정보의 정확성이었다. 접속은 이용자 만족에 영향을 미치는 요인에서 제외되었다.

• Journal of Korea Society of Industrial Information Systems
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• v.21 no.4
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• pp.55-66
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• 2016

In this paper, 99 evaluation factors for website quality were derived from 79 research papers. Among them, 19 factors which are quoted in more than 7 research papers are summarized. The followings show such summarized factors: (1) Reliability (2) Ease of use (3) Design (4) Response time (5) Information Quality (6) Learnability (7) Accessibility (8) Effectiveness (9) Navigation (10) Sensibility (11) Accuracy (12) Contents (13) Aesthetic Impression (14) Completeness (15) Sympathy (16) Security (17) Delivery (18) Interaction (19) Responsibility.

• Journal of the Korean Society for Aeronautical & Space Sciences
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• v.38 no.2
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• pp.188-194
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• 2010

In this paper, the typical Synthetic Aperture Radar (SAR) image quality parameters and analysis method are defined, and the SAR image analysis tool is presented for SAR image evaluation. The structure of the developed SAR image analysis tool consists of four key modules; point target analysis (PTA) module, distributed target analysis (DTA) module, ambiguity analysis (AMA) module, and NESZ analysis (NESZA) module. The developed tool is able to extract the various SAR system parameters from standard SAR product format files. Based on these extracted system parameters, typical SAR image quality parameters are derived from SAR image data.

• Journal of Korean Library and Information Science Society
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• v.41 no.4
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• pp.127-150
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• 2010

This study aims to analyze the gap between university students' cognitions and expectations on users' cognitions about dimensions of library staff service quality and the reason of gap. The results showed that the overal service didn't reach the users' minimum expectation. Among the every item of service quality, the greatest expectation service was the quick delivery of non home library materials and staff's politeness. The most great was in-depth subject services and friendly encounter. The staff service quality gave the library satisfaction; in-depth subject services, exact understanding of user needs and politeness. The great gaps were caused to the lack of willingness to answer question, the lack of communication, and the lack of user care etc.

• Journal of the Korean Society for information Management
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• v.30 no.2
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• pp.7-33
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• 2013

The purpose of this study is to analyze the user satisfaction, royalty and compliant of a children's library Website. To achieve the aim of this study a modified Kim and Park's model of the user satisfaction index which consists of information quality, service quality, and system quality dimension is adopted. A total of 130 valid responses to the questionnaire were analysed using SPSS 18. It is found that the higher the user satisfaction gives the higher the royalty and the lower the compliant. For the contents quality dimension, the items of Usability, Accuracy, Easy of understand, Reliability and Up-to-date; for the service quality dimension, the items of Interface design, Reliability, Responsiveness, and Empathy; for the system quality dimension, the items of Response time, Interactive, Easy to access, and Easy to use show a significant relationships to the users' satisfaction.

• Journal of the Korean Institute of Gas
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• v.18 no.1
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• pp.68-74
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• 2014

In this study, to analyze the impulsive response of a helmet, a simple vibration model is presented. Based upon the experimental data and the simulation results, an equivalent one degree of freedom vibrational system is adapted, and transient impulsive responses are analysed to investigate the influence of engineering parameters such as damping, natural frequency, and impact velocity on the impulsive response of the helmet. Maximum gravitational acceleration reduces as the damping factor value increases. When the damping factor value is around 0.6 or larger, the maximum acceleration does not change. With respect to the natural frequency and the impact velocity, it increases linearly. The relationship between head injury criterion(HIC) and maximum gravitational acceleration is also presented. The scheme of this study is expected to be utilized to economize the design process of high quality helmets.

• Journal of the Korean Home Economics Association
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• v.47 no.9
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• pp.101-110
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• 2009

The purpose of this study was to examine the effect for information load on perceived information quality and website quality, and the relationships among perceived information quality, website quality and behavioral intentions in online apparel shopping contexts. The information load theory provided the theoretical framework for this study. The research strategy employed an online experimentation using an apparel mock website. The total of 647 responses were used for data analyses. The model of the study was tested by MANOVA and SEM. The results of MANOVA revealed the effect of information load on perceived information quality and website quality. The medium level of information load was perceived as having more positive information quality and website quality as compared to the low or high level of information load. The findings of SEM revealed the positive effect of information quality on website quailty, the positive effect of website quality on WOM and willingness to pay more, and the negative effect of website quailty on willingness to switch. Online apparel retailers and website designers need to manage information quantity and quality by understanding the importance of information load.

• Journal of the Korea Society of Computer and Information
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• v.19 no.12
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• pp.209-218
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• 2014

The more mobile devices consuming web services, the more QoS-aware selection of mobile web services, we need. A QoS(Quality of Service) contract is an agreement between the web service provider and the mobile user that specifies the level of the service quality. Web services users can be assured of the level of the service quality specified by the QoS contract. We propose a broker-based framework for QoS-aware mobile web services selection in this work. Under this architecture, the mobile users can request the web services through the service broker on the wireless networks. The service broker utilizes agents to monitor the web services quality and manages the service quality by notifying the service provider and mobile user of the service contract violation. Reliability, response time, and cost were the metrics used for QoS monitoring. Futhermore mobile users can select a web service best suited for his/her needs through the service broker.

• Journal of The Korean Association of Information Education
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• v.16 no.1
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• pp.81-89
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• 2012

Quality in smart learning is composed of many factors, and it is more complicated than the traditional education. This study put emphasis on three aspects of the smart learning quality(contents, systems, services). This study depended mostly on literature review, supplemented by FGI(Focus Group Interview) for classification of the smart learning quality factors. On a 5 point Likert scale, the survey enables the users to rate the relative importance of factors, followed by another factor performance rating. The questionnaire were composed of 39 questions. 8 questionnaire sheets were excluded which were not properly filled in or unsuitable for the analysis, and therefore, a total of 112 questionnaires were used for the final analysis. Collected data was statistically analyzed using the SPSS 18.0 for Windows statistical package. Importance-performance analysis(IPA; gap between importance and performance) is used for the empirical test.

• 한국노년학
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• v.32 no.3
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• pp.715-727
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• 2012

This study measured the quality of Elderly Day Care Services by surveying service users; data were analyzed to see the causality between quality of services, customary satisfaction, referral intention, and repurchasing intention, and to find out the mediating effect of customary satisfaction. The quality of Day Care Services has been measured based on the SERVQUAL model, and structural equation model has been used to observe the causal connection between the five factors, tangibles, reliability, responsiveness, assurance and empathy, and customary satisfaction, referral intention, and repurchasing intention. The following is the main result from the causal effect model affecting the customary satisfaction and repurchasing intention by five quality factors of the service quality. First, it was shown that tangibles and responsiveness, as quality factors, directly affected the customary satisfaction, and reliability, credibility, and empathy did not. Second, it was shown that tangibles, reliability, responsiveness and empathy, quality factors, did not directly affected the referral intention and the repurchasing intention. But the effect of service quality on referral and repurchasing intention was mediated by customer satisfaction. Third, it is shown that customary satisfaction directly affected the referral intention and the repurchasing intention.