• Journal of Navigation and Port Research
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• v.35 no.3
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• pp.243-251
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• 2011

The container ports have been increasingly changed according to the industry structure and differentiated customer's needs. So it seems to need the differentiated service strategies to have their competitiveness. To assess the customer requirements objectively, this paper associated the service process of container ports with the service quality scale by using the Quality Function Development(QFD). This paper analysed the service process of Busan port and then compared it with those of Shanghai port and Tokyo port which are the typical port of the northeast asia. Also, after drawing the importance of the service process as well as its priorities by representing the relation between service quality scale and processes of the container ports, this paper proposed the House of Quality(HOQ) for service quality improvements.

• The Journal of Korea Institute of Information, Electronics, and Communication Technology
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• v.10 no.5
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• pp.424-434
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• 2017

In industrial wireless sensor networks, many applications require integrated QoS supporting. This paper proposes a reliable protocol for real-time monitoring in industrial wireless sensor networks. Retransmission is well-known to recover the transmission failure, however, this might cause the time delay to violate the real-time requirement. The proposed protocol exploits broadcasting feature of wireless networks and the temporal opportunity concept. The opportunities to relay the data packets are shared by the broadcasting feature and the temporal opportunity concept maximize the number of candidates in communication. Simulation results show that the proposed protocol is superior to the existing real-time protocols in term of real-time service and reliability.

• The Journal of Society for e-Business Studies
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• v.14 no.2
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• pp.23-39
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• 2009

Increasing number of business and technology expansion has sparked a growing interest in IT service business evaluation. However, it is not an easy task to come up with a fair and objective evaluation of IT service business due to the difficulties involved in the definition performance assets (marketing, human resources etc.) and knowledge assets with respect to its industry. Several public organizations in Korea are developing a "standardized evaluation protocol" based on qualitative method. But the standard evaluation protocol does not provide suitable guidelines on how to construct and evaluate the key index of IT service business. The main objective of this study is in the development of a systematic approach for the evaluation of IT service business competitiveness by emphasizing the qualitative and quantitative index to be evaluated in the framework. Application of the developed framework and guideline format showed that the used of the framework in this study provided relatively more efficient evaluation results in IT service industry.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.4
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• pp.191-204
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• 2009

It is essential to estimate and evaluate for user satisfaction and quality management of database system, understanding of user needs and quality characteristics. Based on ISO 25000 series, it was suggested, the first research, that 5 main quality characteristics, 21 sub quality characteristics and 48 internal quality characteristics. There are comparative significance methods of main quality characteristics, sub quality characteristics and internal quality characteristics but it is not easy to use directly quality model in database system industry field. Also, Considering time and cost in quality evaluation, it is impossible to evaluate 48 internal quality characteristics and its level of quality evaluation is not equal in accordance with integrity level of database system. By using AHP, this study presents selection method of quality characteristics in weight and possibility of application quality model.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.29 no.6D
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• pp.703-709
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• 2009

This article analyzes the obtained data on consciousness survey of disabled and non-disabled pedestrians, and proposes fundamental data for public strategy in order to enhance facilities in subway stations in advance. This paper conduct literature review, new listing survey related to 'The Code for Improvement of Convenience for Moving Vulnerable Pedestrians', and Modified-Importance-Performance Analysis (M-IPA). The results show that disabled pedestrians want enhancement in information facilities as a whole. In addition, the results show that several improvements needs to be applied to accessible sidewalk, to informative notification, to alarm and evacuation system and to toilet for disabled pedestrians. This indicates that disabled pedestrians heavily concentrate on accessibility to subway station and provided information compared with disabled pedestrians.

• Plant Journal
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• v.16 no.1
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• pp.28-33
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• 2020

This study analyzes the requirements for international standardization by studying the approach to international standardization of equipment and bulk materials in the offshore oil & gas industry, and describes the prioritization of standardized equipment and the result of standardization in the first stage. Currently, international standardization activities can be classified into three activities. First, international standardization activities of bulk materials led by three major domestic shipbuilders, second, JIP33 equipment standardization activities led by IOGP, and finally, And standardization activities of UEJIP equipment centered on classification society. This study classifies various international standards applied in the offshore oil & gas industry, and introduces the activities of standardization activities of class-leading equipment and actual application examples.

• Journal of Digital Convergence
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• v.15 no.11
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• pp.147-153
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• 2017

The Korean government has implemented various policies to introduce the cloud to the public sector. The objectives of the paper are to develop a decision-making model and to propose the roadmap for cloud introduction in the public sector. To achieve these objectives, we analyze the characteristics of public services and types of cloud service. Then we develope a cloud introduction method using fuzzy AHP based convergence decision-making model. As a result of this study, we decided to prioritize the cloud service candidates and proposed a three-step roadmap. The results are expected to contribute to cloud introduction and transition in the public sector and establishment of the cloud policy. In the future, it will be necessary to develop budget plans as well as additional decision-making factors for cloud adoption.

• Information Systems Review
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• v.7 no.2
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• pp.141-162
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• 2005

In this paper, we set up an implementation plan for the Mail Acceptance System (MAS) to be operated more effectively and intelligently. First of all, an as-is analysis for the current MAS is performed for analyzing issues and problems and obtaining user requirements. After the as-is analysis, we perform benchmarking studies on the various postal service providers of the advanced countries. Based on the results from the as-is analysis and benchmarking study, we design a conceptual model for the future MAS. The proposed conceptual model can be classified into three parts: automatic MAS, business MAS, and integrated MAS. Information and automation technologies are applied to design the proposed model for eliminating inefficiencies and inaccuracies in MAS. We identify implementation tasks for realizing the proposed MAS model, evaluate the importance and precedence relationship of the identified tasks for deciding implementation priorities, and finally set up the implementation plan for the future MAS. We can expect that the more efficient and effective MAS can be constructed in the future by performing the proposed implementation plan.

• Journal of the Society of Disaster Information
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• v.9 no.4
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• pp.484-492
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• 2013

The purpose of this study is to propose development plan for systematic design and management of disaster and safety education curriculum in accordance with the revision of Framework act on the management of disasters and safety. The curriculum is intended for current disaster management professionals. Prior to analysis, disaster and safety professionals were classified into three categories: disaster practitioner, disaster manager, and disaster higher manager. And based on 24 disaster safety functions and 13 disaster management competence items, priorities of their task ability were derived. Considering practical effect of disaster and safety education, the course curriculum is divided to target groups of disaster practitioner, disaster manager, and disaster higher manager. Disaster management education curriculum and its design are based on the results of disaster prevention education contents development planning to reflect the elements of advanced disaster management education and to consider brand making of the curriculum and operation pattern.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.43 no.3
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• pp.112-121
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• 2020

Recently, as the internet usage is increasing, accordingly generated text data is also increasing. Because this text data on the internet includes users' comments, the text data on the Internet can help you get users' opinion more efficiently and effectively. The topic of text mining has been actively studied recently, but it primarily focuses on either the content analysis or various improving techniques mostly for the performance of target mining algorithms. The objective of this study is to propose a novel method of analyzing the user's requirements by utilizing the text-mining technique. To complement the existing survey techniques, this study seeks to present priorities together with efficient extraction of customer requirements from the text data. This study seeks to identify users' requirements, derive the priorities of requirements, and identify the detailed causes of high-priority requirements. The implications of this study are as follows. First, this study tried to overcome the limitations of traditional investigations such as surveys and VOCs through text mining of online text data. Second, decision makers can derive users' requirements and prioritize without having to analyze numerous text data manually. Third, user priorities can be derived on a quantitative basis.