• Proceedings of the Korean Society of Computer Information Conference
• /
• 2021.07a
• /
• pp.371-374
• /
• 2021

호텔기업은 고객서비스가 가장중요한 업무중의 하나로 직원들이 고객과의 대면상황에서 어떤 서비스가 펼쳐지는지에 따라서 호텔의 이익이 바뀌어 질수 있다. 따라서 호텔은 유능하고 우수한 직원들을 꾸준하게 유지하는 것이 무엇보다 중요하다. 다른 호텔과의 차별화를 위하여 직원들의 타 업체로의 이직을 막아 회사의 안정적인 발전을 도모하고 이윤을 최대한 높이는데 초점을 맞추어야 한다. 본 연구는 조직관리로써 역할갈등(직장-가정갈등, 가정-직장갈등)과 이직의도와의 관계를 알아보고자 한다. 그리고 역할갈등이 이직의도에 미치는 영향에 마음챙김 변수를 대입하여 매개역할을 검증하고자 한다. 자료 수집을 위해서 서울과 경기도 지역의 특급호텔 종사원을 대상으로 설문을 실시하였다. 자료 수집을 위하여 서울 경기지방을 직접 방문하여 조사를 진행하였다. 분석결과를 간단히 요약하면 첫째, 역할갈등은 이직의도에 유의미한 관계를 이루었고, 역할갈등이 이직의도에 미치는 영향에 있어서 마음챙김은 매개역할을 하였다. 역할갈등이 이직의도에 미치는 영향에 있어서 마음챙김의 매개효과는 역할 갈등의 첫 번째 변수인 직장-가정갈등 상황에서 이직의도에 미치는 영향을 마음챙김이 매개를 한다는 유의미한 결과를 얻었다. 그리고 두 번째 독립변수인 가정- 직장갈등의 상황에서는 마음챙김이 매개역할을 하는 것으로 예측되었다. 이런 연구결과를 바탕으로 기업은 체계적이고 지속적인 마음챙김 교육을 통하여 구성원 상호간의 상호 배려가 기업에 대한 긍정적인 태도로 바뀔 수 있도록 하는 방안을 강구해야 할 것이다. 또한 역할갈등의 결과변수를 좋게 하는 다양한 방안에 대한 폭넓은 연구가 필요할 것으로 보인다.

• The Journal of the Korea Contents Association
• /
• v.6 no.2
• /
• pp.127-135
• /
• 2006

The object of this study is to improve the police administration service and the work performance of police officers, through the analytic ground to increase job satisfaction and to solve the role conflict by setting the role conflict as a main factor among many factors to influence the job satisfaction between the role conflict and the job satisfaction of police officers and explaining the factors of the role conflict.

• Journal of Digital Convergence
• /
• v.12 no.10
• /
• pp.375-384
• /
• 2014

This study was carried out to investigate the mediating role of parental satisfaction on the relationship between work-mother role conflict and parenting stress of employed mothers. Participants were 515 mothers of children aged 2 to 5 recruited from companies in Gyeonggi Province, Korea. Survey was conducted from February 15 to March 20, 2013. Structural equation modeling was used to examine direct and indirect effects among study variables. As a result, work-mother role conflict and parental satisfaction directly influenced parenting stress. Work-mother role conflict directly influenced parental satisfaction. The indirect effect of work-mother role conflict, with parental satisfaction as a mediator was verified on parenting stress. Therefore, to relieve the parenting stress of employed mothers, diverse programs to improve parental satisfaction need to be utilized along with decreasing work-mother role conflict through the settlement of child care policy.

• Journal of Digital Convergence
• /
• v.19 no.11
• /
• pp.499-509
• /
• 2021

The purpose of this study was to examine the mediating effect of flourishing on the relationship between role conflict and burnout as perceived by school counselors. A total of 242 school counselors participated in this study. The collected data were analyzed using the SPSS and PROCESS macro programs. The study results showed a significant positive correlation between role conflict and burnout and a significant negative correlation between flourishing and role conflict and burnout. In addition, depending on the three subtypes of role conflict (i.e., role-expectation conflict, individual-role conflict, and role ambiguity conflict), the effects on various sub-signs of burnout differed. It was found that flourishing mediated all of these variables of role conflict influencing burnout. These results suggest that flourishing can be considered an indicator for professionalism management of school counselors and a result showing that a positive psychological approach at the school level can be helpful in improving the effectiveness of school counseling by contributing positively not only to students but also to school counselors.

• Journal of Korean Academy of Nursing Administration
• /
• v.18 no.1
• /
• pp.5-12
• /
• 2012

목적: 본 연구의 목적은 대학원 또는 RN-BSN과정에 등록하여 학업을 계속하는 간호사들이 학업과 직업, 가정에서 다양한 역할을 수행하면서 발생하는 역할갈등과 역할관련 스트레스의 관련성을 파악하는 것이다. 연구방법: 국내4개 간호대학 RN-BSN과정 또는 대학원에서 수업을 받고 있는 간호사 149명을 대상으로 역할갈등, 역할스트레스를 측정하였다. 수집된 자료는 SPSS WIN 18.0 프로그램을 이용하여 분석하였으며 서술통계, 빈도분석, 상관관계분석과 함께 위계적 다중회귀분석을 이용하였다. 연구결과: 연구대상자의 work-school to family 갈등은 평균 $2.77{\pm}0.93$점, family-school to work 갈등은 $3.27{\pm}0.77$점, family-work to school에 대한 역할갈등은 $3.08{\pm}0.83$점이었다. 역할관련 스트레스는 평균 $5.99{\pm}1.66$점이었으며, 스트레스의 하위영역 중 가정스트레스 $4.77{\pm}2.62$점, 직장스트레스 $6.66{\pm}2.12$점, 학업스트레스 $6.84{\pm}1.87$점이었다. 위계적 다중회귀분석 중에서 직위가 스트레스변인의 2%를 설명하였고, 2단계에서 갈등요인 3변수가 추가 입력되었을 때 스트레스 변인의 23%를 설명하는 것으로 나타났다. 결론: 학업과 근무, 가정으로부터 다양한 역할을 수행하는 간호사는 다양한 역할에서 오는 갈등과 스트레스의 연관성이 확인되었으므로, 이를 근거로 업무만족과 성취를 높일 수 있는 정책이 개발되어야 한다.

• Korean Journal of Family Social Work
• /
• no.54
• /
• pp.7-39
• /
• 2016

This study aimed at examining the effects of the environmental aspects of work-family role conflict on child-rearing attitudes of working mothers. To accomplish study purpose, 267 working mothers were asked to fill out the survey questionnaires. The research results were as follows. First with regards to the effects of both direction of work-family role conflict on child-rearing attitudes of working mothers: the work interference with family conflict was negatively related to affectionate child-rearing attitudes of working mothers; the work interference with family conflict was positively related to rejection child-rearing attitudes and control child-rearing attitudes of working mothers; and the family interference with work conflict was negatively related to autonomic child-rearing attitudes of working mothers. Second, in terms of the effects of the three types of work-family role conflict on child-rearing attitudes of working mothers: the work family strain-based conflict was negatively related to affectionate child-rearing attitudes of working mothers; the work family strain-based conflict was positively related to rejection child-rearing attitudes and control child-rearing attitudes of working mothers; and the family work strain-based conflict was negatively related to affectionate child-rearing attitudes and autonomic child-rearing attitudes of working mothers. Based on these results, suggestions and implications were provided.

• Journal of Distribution Research
• /
• v.9 no.1
• /
• pp.93-110
• /
• 2004

One of the most important things in channel of distribution is the management of intrachannel conflict. In this study, 1 tried to find out the major sources of conflict among distribution channel members of gasolin industry and home electronics industry which have two types of distribution channels - sales branch and agency. I also investigated how the level of conflict influences the business performance of the channel member. The results of the study showed that the imbalance of power, nonfulfillment of roles by manufacturers, nonfulfillment of roles by dealer, divergence in perceptions, intrachannel communication problem have positive relation but role clarity has negative relation with conflict. The results also indicate that the more power supplier exerts upon dealer, the less supplier and dealer practice their roles, and the more communications problem there is, there will be more conflict between channel members. I also analyzed the relationship between conflict and business performance and the result came out as expected: the more conflict there is the less business performance. Some difference was found between sales branch and agency on that aspect. Managerial implications and limitations of the study were also discussed.

• The Journal of the Korea Contents Association
• /
• v.8 no.9
• /
• pp.251-258
• /
• 2008

Many approaches exist for studying travel service quality, employee's satisfaction, and traveler' satisfaction. Although tour conductor play an important role in travel service, there is a lack of research on how to conceptualize and measure tour conductor's role, role stress and service delivery level. So this paper presents a conceptual framework and research approach for examining the role conflict, ambiguity, overload, and service delivery level of tour conductor in group package and the impacts of role stress on service delivery level. Results indicate that there are significant affection on service delivery level of TC among the role conflict, ambiguity, and overload. For the most part, the role conflict and ambiguity more impacted on responsibility and empathy with service encounter, the role overload affected on professional and tangibles. In conclusion, the studies reported here highlight the importance of individual effort as well as organizational police in reducing strain and improving service delivery level.

• The Journal of the Korea Contents Association
• /
• v.21 no.11
• /
• pp.165-178
• /
• 2021

The Urban Regeneration New Deal project, which started in 2017, has become an important means of urban redevelopment. Anyang Myunghak Village Urban Regeneration Project was selected in 2017 and is currently in its 4th year in 2021. During that time, many conflicts have occurred in the project promotion process, and conflicts are expected to occur in the future. The purpose of this study was to find out what kind of conflicts occurred in what form and how the conflicts were resolved through what solutions at each stage by targeting these Myunghak Village urban regeneration project. And through this, the characteristics of the conflict aspects that occurred in the Myunghak Village urban regeneration project(①The occurrence of continuous conflict in the urban regeneration project ②Composed of various conflict subjects and contents ③The role of conflict-related organizations is insufficient, ④The importance of communication with residents in conflicts) and implications for conflict management in future urban regeneration projects(①continual conflict management plan, ②Early formation of the conflict management organization and strengthening its role, ③communication with residents for conflict management, ④customized conflict management for each stage of project implementation) was presented.

• Korean Journal of Childcare and Education
• /
• v.3 no.1
• /
• pp.1-15
• /
• 2007

The objective of this study was to investigate the employed mother's work-mother role conflict according to the mother's work variables and parenting time. For this purpose, 202 employed mothers in dual-income family answered the questionnaire. The data were analysed by t-test, F-test, correlations and regressions. The findings of this study were: 1. Mother's role conflict showed significant difference and relationship in mother's work variables(flexibility of duty, irregular duty). 2. Mother's role conflict showed significant difference and relationship in mother's parenting time(mother-child activities, parenting time). 3. Employed mother's flexibility of duty and parenting time were correlated positively with mother's role conflict. Mother's irregular duty and mother-child activities were negatively with mother's role conflict. 4. Employed mother's work variables and parenting time influenced the mother's rolr conflict.